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SUSAN HOPEFUL 16 Graduate Circuit Sunshine 3020 Ph: (03) 9872 1234 Mob: 0123 456 789 E-mail: CAREER ACHIEVEMENTS Victoria University Undergraduate scholarship recipient Received a mark of 87% for 3rd Year sociology group project More than three years customer service experience in a fast paced work environment in the hospitality industry Competitive gymnast with club and state teams Student exchange to Japan in 2005

EDUCATION AND QUALIFICATIONS Tertiary 2006-2008 Bachelor of Arts Victoria University Anticipated completion: November 2008 Majors: Sociology and Legal Studies 2004 Secondary Completed VCE -Sunshine High School KEY SKILLS Communication Skills developed through: Tutoring a 14 year old school student in Maths and English Participating in the Victoria University Debating Club Leader of Sunshine Baptist Youth group for three years Receiving the Coachs Award for motivating junior gymnasts at Sunshine Gymnastics, having coached a Junior squad for two years Research Skills indicated by: Receiving a Distinction for a 3000 work literature review on Australian Women in Politics for a third year assignment Designing an interview survey for a Sociology group project Interviewing ten war veterans in the local community over a six week period as primary research for studies in sociology Investigating information on human rights concerns for articles in Amnesty International newsletter Customer service skills demonstrated by: Positive feedback from management and customers at McDonalds where I work as Team Leader Receiving a Young Leaders Award for outstanding leadership at McDonalds. Assisting customers at Amnesty International by answering questions at Reception and referring them to resources and further assistance.

WORK HISTORY 2006- 2008 Team Leader McDonalds, Sunshine Supervise up to 5 casual staff rostered for duty Handle customers calmly and diplomatically in a fast paced environment Organise cleaning rosters and maintain health standards 2004-2007 Coach Sunshine Gymnastics Coached a team of girls aged 12-14 in competition 3 nights a week Escorted teams to National Titles in Brisbane Maintained own state ranking while coaching

VOLUNTARY WORK 2006 Administrative officer Amnesty International Reception and clerical duties in Melbourne office

ADDITIONAL SKILLS Competent computer skills using Microsoft Office Package St Johns First Aid Certificate (2007) Completed Responsible Serving of Alcohol Certificate (2006) Fluent Japanese speaker

HOBBIES AND INTERESTS REFEREES Mrs Eileen Lynch Manager McDonalds Sunshine Ph 9214 5739 Email: Mr David Bates Lecturer Sociology Victoria University Ph: 0415 982 306 Email: Mrs Janet Hicks Coach Sunshine Gymnastics Association Ph: 9214 2437 Email: Student Career Development 2008 Gymnastics-State ranking for three years Sunshine Baptist Youth group Amnesty International Travel Debating


10 Dampier St Taylors Hills 3037 Ph. 0404 222 333 CAREER OBJECTIVE Having obtained my Diploma in Childrens Services and gained valuable experience in childcare centres, I am now looking to use and expand on the skills and knowledge I have gained as a Qualified Childcare Worker. EDUCATION 2006 2007 2005 Diploma in Childrens Services Victoria University Completed Victorian Certificate of Education Sunshine Secondary College


Childcare Worker Care Bear Childrens Centre Taylors Lakes (2 week Work Placement) Providing a developmentally stimulating program for 0 2 year old group Maintaining childrens individual records including their growth, behaviour and development and discussing this with their parents Attending to first aid emergencies and filing incident reports Preparing bottles, light snacks and meals for children and assisting with feeding Supervising childrens play and ensuring their physical safety at all times Preparing play and learning materials and setting up the play area

Childrens Services Skills demonstrated by: Excellent knowledge of Childrens Services Act (1996) and Regulations (1998) and the National Childcare Association System developed during my Diploma of Childrens Services and practical placement Producing a developmental program for 0 5 years taking into account special needs and individual differences Creating thematic room displays that are educational and appealing Awareness and commitment to OHS in the workplace and its implications for childcare centres Communication and Interpersonal Skills demonstrated by: Dealing with children and their parents at Care Bear Childrens Centre Communicating with people from various backgrounds in customer service at Target Good written communication skills developed at Victoria University and in my secretarial role with the Arabic Community Womens Group Delivering 2 presentations during my studies with positive feedback

Teamwork skills demonstrated by: Designing and presenting a booklet of developmental milestones for children aged 0 5 as part of the group project final assessment Effective team member at Target Watergardens Captain of Sunshine League netball team Computer skills:

Intermediate skills in Microsoft Office applications including: Word, Excel and PowerPoint ADDITIONAL WORK HISTORY 2005Current Customer Service Assistant Target Watergardens Duties: Ordering stock Preparing visual merchandising displays Point of Sale including cash handling and EFTPOS Cleaning and maintaining tidy work area 2003 2005 Baby sitting for family and friends Caring for children ranging from 6 months to 10 years in their home

ADDITIONAL INFORMATION INTERESTS REFEREES Ms. Sue Loader Centre Coordinator Care Bear Childrens Centre Taylors Lakes Phone: 9888 6666 Email: Mr. Greg Barber Manager Target Watergardens Phone: 9999 2222 Email: Ms. Jane Tonkin Course Coordinator Diploma Childrens Services Victoria University Phone: 9777 3232 Email: Student Career Development 2008 Captain of Sunshine League netball team for 4 years Secretary of Arabic Community Womens Group for 2 years Level 2 First Aid Certificate St Johns Ambulance 2006 Current Victorian Police Check Fluent written and spoken Arabic