JOB DESCRIPTION

Job Title: Reporting to: Responsible for: Location: Salary: Holidays: Job Purpose: To be the welcoming face of Mahdlo with responsibility for the day-to-day running of the reception / main entrance desk and supporting with administration tasks. Receptionist (part time) Administration Manager Reception Volunteers Mahdlo (Oldham Youth Zone), Egerton Street, Oldham 7.00/hr 12.07% of hours worked

Context of the post: An iconic state-of art Youth Zone, is under construction in Oldham and due to open in March 2012. Attracting young people from across the borough with its fantastic facilities, the Youth Zone will provide positive activities and practical support, especially for those who are disadvantaged. The aim is to enable them to make constructive use of their leisure time and to raise their aspirations. The centre will be open seven nights a week, at weekends and during school holidays. The Youth Zone will also develop and deliver other projects to improve the lives of disadvantaged and vulnerable young people in the area. 5 million capital funding is secured and building work is well under way on the three-storey building which will have a dedicated sports hall, a climbing wall, gym, boxing ring, dance and performing arts and music spaces. Also included are a cafe, games and social areas and an outdoor all-weather pitch.

Duties and Responsibilities:

To be the first point of contact to general public Greet visitors and directing them to the right person Answer queries from the general public, visitors or young people Answering calls, dealing with telephone queries, screening calls, taking messages and ensuring they reach the appropriate person Book members in to the club, book them on to the membership database and collect entrance fees. (Training will be given for the membership database although a knowledge and familiarity of basic computer skills and software will be required). Take full responsibility for the reception area keeping it tidy and welcoming at all times

 Signing in and out visitors, ensuring they have the appropriate security passes and are guided to the right meeting place or officer Taking receipt of hand delivered mail, and dealing with deliveries Cashing up at the end of a session Ensure any supporting admin and paper work is up to date and completed by end of the session. Adhere Mahdlo policies at all times with particular reference to H&S, Child Protection and Equal Opportunities. Reporting comments, behavior or incidents which are inappropriate in a setting with children and young people and understand the process for doing so. Welcoming volunteers and trainee staff to ensure they feel an integral and valued part of the Mahdlo team. Supporting new members to complete the paper or online forms and become registered as members issuing any membership cards as appropriate Book rooms and keep records up to date concerning attendance, trips and events Making announcements as required by the lead worker Undertake administration tasks as required by your supervisor and support the lead worker as required Support any other duties required of you as may reasonably be determined by your supervisor. General hours of work: We are looking for Receptionists to cover the following sessions Mon: 3.15-6.15pm (3hrs) and 6.15-10.15pm (4hrs) Tues: 3.15-6.15pm (3hrs) Wed: 3.15-6.15pm (3hrs) and 6.15-10.15pm (4hrs) Thurs: 3.15-6.15pm (3hrs) Fri: 3.15-6.15pm (3hrs) and 6.15-10.15pm (4hrs) Sat: 9.45am-13.15pm (3.5hrs), 1.15-4.45pm (3.5hrs) and 6.15-10.15 (4hrs) Sun: 9.45am-13.15pm (3.5hrs), 1.15-4.45pm (3.5hrs) and 6.15-10.15 (4hrs) There will be opportunity for additional work in the school holidays if desired. Additional info: In accordance with our Child Protection and Safeguarding procedures, these positions require an enhanced CRB check. Mahdlo is an equal opportunities employer and welcomes applications from a diverse cross section of the community.

PERSON SPECIFICATION
Essential Desirable Qualifications
Qualification in Reception, Business or Customer Service

Experience
Working in a customer facing environment Dealing with the public Managing or supervising a reception desk or entrance point Working within a team and working independently

Skills
Excellent communication skills with ability to establish a rapport and communicate effectively with everyone from young people to our patrons and partners Efficient with good organisational skills A good memory for faces To be fully IT literate with the ability to manage contact databases and to use them effectively Good written skills The ability to stay calm under pressure, to work fast and to a consistently high standard Be able to write fluently, to think clearly and to grasp new concepts quickly. Personal Attributes Interest in working in a youth work setting and demonstrate a commitment to the goals and drivers behind Mahdlo Discreet and tactful with an understanding of the importance of confidentiality when dealing with personal data Enjoy engaging with all types of people from community members, young people and colleagues to official visitors, Chief Executive and Board of Directors Enthusiasm and ability to contribute to the successful development of Oldham Youth Zone Interested in helping young people Welcoming and approachable Able to create a good first impression Extremely good time keeper Willing to learn new things and to work positively to support the youth work team in ensuring a safe and fun environment for all of our young members A willingness to work unsociable hours when required CRB clearance and committed to Safeguarding children