Nicole Larson, M.B.A.

Wilmette, IL 60091 cnslarson2639@gmail.com 224-628-8440 Fax: 866-247-2937

Qualifications Summary
Experienced professional focused primarily on customer service. Environments include a variety of industries. Effective with individuals at all levels and from diverse backgrounds. Capabilities include: Problem solving Computer skills Communication Quality and efficiency

Experience Highlights
Problem solving Used down time to learn new skills Mediated conflicts between coworkers improved morale at one retail branch of a famous entertainment company Increased customer satisfaction by providing workable alternatives to internal and external customers Communication Determined needs by listening carefully and asking for additional information Worked successfully with individuals from diverse backgrounds Computer skills Certified Microsoft Office Specialist: Access, Excel, Outlook, PowerPoint, and Word Successfully helped people improve skills in Excel, Outlook, and/or Word Quality and efficiency Determined and exceeded superiors' and customers' expectations Coordinated three work request forms into one sheet, thereby increasing efficiency and reducing costs

Employment
Various temporary agencies, north suburban Chicago, IL 2010-2011 Data Entry Insurance company Learned and identified the different types of FMLA claims Entered and updated claim data in three databases Located and/or corrected individuals' information in four databases Verified claim data across numerous customer files Partner with local energy companies Learned two systems within 12 hours of work time Processed at least 240 accounts per day and over 400 one day; 200 were the daily requirement The Disney Store at Old Orchard, Skokie, IL 2008-2010 Holiday Cast Member (employee) Greeted Guests (customers), inquired about shopping specifics, and entertained when needed to ensure a positive Guest experience Guided Guests decision-making regarding appropriate gifts The Disney Store at Golf Mill, Niles, IL 2005-2006 Cast Member Mediated conflicts Called managers attention to successful communication with people from other cultures Ensured Guests either purchased desired items on-site or directed them to successful purchase elsewhere North Shore Optical, Evanston, IL 2001-2002 Office staff member Managed retail office for two opticians Scheduled and confirmed appointments and orders Communicated effectively with non-native English speaking customers Pre-2001, held various administrative positions

Education and Certifications

Education: M.B.A., Business LeadershipWalden University online, August 2010 B.A., PsychologyTufts University, Medford, MA Computer Software Certifications: Microsoft OfficeWord, Excel, PowerPoint, Access, and Outlook/Outlook Express Type over 80 wpm; data entryalphanumeric 6432 kph, numeric 5184 kph