Children Hospital-Vis Report

The Children Hospital &The Child Health Institute Medical Social Services Project
VOLUNTEERS IN SERVICE PROGRAM (VIS) VOLUNTEER WORK DEPLOYMENT REPORT

START DATE: 14/07/2011 END DATE: 28/07/2011
THE CHILDREN HOSPITAL

& the Institute of Child Health
Medical Social Services Project Outdoor Room No. 205, 2nd Floor Ferozepur Road Lahore
socialwelfare_children@yahoo.com
GROUP MEMBERS
Mamoona Masood Mahwish Imtiaz Syed Saad Sajid Ahsan Iftikhar Talha Rehman L1F08MBAM2112 L1F08MBAM2009 L1F08MBAM2042 L1F08MBAM2022 L1F08MBAM2099
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TABLE OF CONTENTS:
01 02 03 04 05
06 07 08 09 10 11
Introduction of group members Organizational profile Overview Scope of VIS activities Date wise activities 1. Mamoona Masood 2. Mahwish Imtiaz 3. Syed Saad Sajid 4. Ahsan Iftikhar 5. Talha Rehman Summing up Lesson learnt Recommendations/suggestions Views about the organization Working pictures Attachments
03 06 09 10 11 14 22 27 30 33 34 35 36 37 38
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INTRODUCTION OF GROUP
We, Mamoona Masood, Mahwish Imtiaz, Syed Saad Sajid, Ahsan Iftikhar and Talha Rehman are students of the F08 MBA program. All of us have completed our specialization courses in different disciplines and combined here for the same purpose. The individual introduction of the members of group is given as follows;
MEMBER: 1
Name of Student: Mamoona Masood. Registration Number: L1F08MBAM2112. Course and batch: MBA Finance/F08 Contact number: 03227978767 E-Mail Id: moonindeepsky@yahoo.com Mission of Life: To have my own identity and to leave something good and purposeful in the society and the people I am with.
MEMBER: 2
Name of Student: Mahwish Imtiaz Registration Number: L1F08MBAM2009 Course and batch: MBA Finance/F08 Contact number: 03314904968 E-Mail Id: mahwish2009@hotmail.com Mission of Life: to make myself appear on the surface of the world make prominent name of my own and leave an impression in world
MEMBER: 3
Name of Student: Syed Saad Sajid Registration Number: L1F08MBAM2042 Course and batch: MBA Human Resources/F08 Contact number: 03234175212
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E-Mail Id: syed_saad_sajid@hotmail.com Mission of Life: to make my nation and world proud of me and to leave an identity of my own in the hearts of people
MEMBER: 4
Name of Student: Ahsan Iftikhar Registration Number: L1F08MBAM2022 Course and batch: MBA Marketing /F08 Contact number: 03324767347 E-Mail Id: aiqureshi74@hotmail.com Mission of Life: to face the life with courage and distribute the same in others and to create a difference in the life of my coming generations
MEMBER: 5
Name of Student: Talha Rehman Registration Number: L1F08MBAM2099 Course and batch: MBA Finance/F08 Contact number: 03336202262 E-Mail Id: vis_vis_98@hotmail.com Mission of Life: to make my parents proud and change the living standards of the people by making a strong impression of struggle and success
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SOCIAL WELFARE
Social Welfare is the process of Social Development through which the potential of the people is stimulated to promote effective participation in the process of social change and improvement of quality of life. The concept of Social Welfare in Pakistan is drawn from the cardinal principles of Islam based on Adl-o-Ehsan and Haqooq-ul-Ibad, making the state and society together responsible for the welfare of the people. The Constitution of Pakistan also enjoins on the state to alleviate the sufferings of all citizens irrespective of sex, caste, creed or Race. The Department of Social Welfare, Women Development & Bait-ul-Maal, Punjab carries out these functions in three sub sectors of Social Welfare, Women Development and Bait-ul-Maal Social Welfare is on the concurrent list of subjects. It is concerned with the well being and uplift of the community at large and vulnerable groups in particular. Focus of the programs is on the neglected, disadvantaged, underprivileged and exploited children, women, youth, aged, disabled, indigents, destitute, beggars, prisoners and ex-convicts etc. Social Welfare departments are built under provincial governments in Pakistan and look after the above given subjects in their respective provinces
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ORGANIZATIONAL PROFILE
Children Hospital and Institute Of Child Health
The Hospital is government owned hospital and provides a vide range of services, both inpatient and outpatient, with a full backup of diagnostic services. While emergency medication and most of the service are provided on subsidized rates e.g. outpatient department treats poor with a 10 rupee slip.
Name of Departments:
1. Asthma Clinic 2. Bone Marrow Biopsy 3. Cardiac Surgery 4. Cardiology 5. Child & Adolescent 6. Psychiatry 7. Clinical Genetics 8. Dental Surgery 9. Dermatology 10. Developmental Paediatrics 11. Dispensary 12. E.N.T. (Head & Neck Surgery) Endocrinology 13. Echo Cardiography 14. Epilepsy Follow-up 15. Filter Clinics 16. Gastroenterology 17. Haematology (Haemophilia, Thalassaemia Clinic) 18. Laboratory (Sample Collection Centre) 19. Minor Operation Theatre 20. Neonatology 21. Nephrology 22. Neurology 23. Neurophysiology Lab. (EEG)
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24. Neruro-Surgery (Special Children Clinic)
Social Welfare Department Children Hospital

The department functions in helping those who cannot afford and provide them help with donations or refer their cases to Bait ul Maal for aid. The department performs the following functions, Free Medicine Movement of Dead bodies Provide rent for getting to the hospital Aid free surgeries Arranges stay of attendants at (Saraya)
Procedure:
In case a patient comes to the hospital and is diagnosed of a disease for which treatment is non affordable for the patient in such a case the patient gets to the department situated in the OPD of Children Hospital the department checks the check up n treatment details and if possible fulfill the need with the donation or Zakat funds while if the amount is big or a surgery needs to be supported the case is referred to bait ul maal. Bait ul maal then checks the case and if approved sends a cheque to the department and their medication and total surgery expenses are supported out of the cheque while no money is handed over to the patients or attendants. In case of free medication the department is contacted by the patient or attendants and the treatment slip is shown and if approved by the department the medicines are bought out of Zakat or donations and distributed to the patient in a day or 2.
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RULES OF BUSINESS
SOCIAL WELFARE WING: 1. Creation of Social awareness by motivational method. 2. Professional and financial assistance to registered voluntary Social Welfare Agencies. 3. Socio economies development of the people particularly women. 4. Training and rehabilitation of the destitute and under privilege and neglected section of the society such as orphanage, widows and destitute etc. 5. Training and rehabilitation of the handicapped and chronically sick. 6. Eradication of social evil. 7. Relief and resource service during calamities and national emergencies. 8. Omitted. BAIT-UL-MAAL WING: 1. 2. 3. 4. 5. 6. 7. 8. 9. Relief and rehabilitation of the poor and needy particular needy widow and orphanage. Educational assistance to the poor and deserving students. Medical assistance to the poor. Assistance to register NGO?s including those registers under the social welfare agencies (RNC) Ordinance 1961. Activities relating to chary table purpose. Any other purpose of public utility particularly where the beneficiaries are the disadvantaged section of the society. Any other purpose approved by the council. Collection of the voluntary donation including Sadqat, Kharat and Atyat. Completion and collection data regarding number of beneficiaries and the amount utilized.
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OVERVIEW
Volunteer is someone who gives time, effort and talent to a need or cause without profiting monetarily. I started my volunteer service with the major view to help others and to contribute to the society. In addition as we were doing volunteer work in a hospital, I was very keen to learn more about the medical profession and to be the part of the team dedicated to provide quality health services. We were committed to work from 9 am to 2 pm daily, 6 days a week. I had in my mind that I will assist patients, visitors and provide clinical assistance to the hospital`s administrative offices.
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SCOPE OF VIS ACTIVITIES

Introduction to VIS Program:
VIS activities are designed to give assistance and support to the hospital faculty and to allow the volunteers to open new horizons for them. They have the responsibilities to participate in community service projects with enthusiasm and commitment. The volunteers should only do what they are qualified to do and handle competently. The volunteers provide feedback to the organization after fulfilling their work activities. The volunteers learn a lot from volunteer service programs that is very beneficial for their future professional lives. The volunteers must be given equal opportunities regardless of their religion, race and socioeconomic status. The programs are clearly explained to all the volunteers. A supervisor must be there to assist and lead all the volunteers in doing their designated tasks and the volunteers must feel free to ask anything from their supervisor. The volunteers must be regarded as a person with individuality, uniqueness and values.
Focus Areas:
Our focus areas have been helping the management organize their work in a better way and incorporate a tinge of modern technology support and its essence into their work else than this we also helped them better analyze the way they can target masses for contributing to the funds for the help of these poor patients Another area of focus was the patients and their attendants going close to them giving them a sense of affiliation and support and helping them in knowing what they were experiencing and consoling them at times and at times making them realize the systems and their importance
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Day to day activities MAMOONA MASOOD

L1F08MBAM2112
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DATE/ DAY WISE ACTIVITIES:
Date
14th July,2011
Day
Thursday
Activities
Patient Complaints The Supervisor asked me to go to the patients sitting in various spots in the hospital, and collect different complaints they have from the hospital management. What they want in the hospital or whatever they want to be improved. Complaints + Caf Visit Again on 2 day of our volunteer work, we went to various patients and collect their views about the hospital. They also asked us to visit caf and see the quality of food there and collect views about it from the people sitting in it.
nd
15th July,2011
Friday
16th July,2011
Saturday
Information For Donation The donation Campaign was needed to be launched in the hospital for the free medical facilities for the needy patients. The Information was required for the donation campaign, like the billboard sizes, the charts required for inside hospital campaign or so. File Work The different patients names and various particulars were to be noted down in a register and then on PC. We developed a brief list of all the patients who were having the facility of free medical checkup and medicines in the hospital by the aid of their Social Welfare Department. Visited Wards The advisor asked us to visit the wards for the patients who need free medicines and complete check ups. The ones who were already listed under the social welfare department were also visited to make sure that they actually are the needy people and the funds are not used in the wrong hands.
17th July,2011 18th July,2011
Sunday Monday
19th July,2011
Tuesday
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20th July,2011
Wednesday
Donation Campaigns We planned the donation campaign. How it should go on. What should be done, when and where should it be done. Charts For Donation We made charts for the donation Campaign. File Work + Charts The patients were listed who were under the social welfare department. We made their lists in the register and then on PC. Visited Wards + File Work The patients list was developed and the supervisor also asked us to visit the wards and have information from the patients if they have any problem and how is their checkup going and is at which stage and what they need more. Event Planning A recreational plan for the Patient children was planned. Data Entry+ Donation Requests We enter date for the patients who deserved and the donation requests were received and entered in the register for the aftermaths of Donation Campaign. Visited Wards+ Donation Campaigns We again visited the wards and had information from patients. The donation campaign was in progress. Charts were displayed on various locations in the hospital and funds were started collecting for the campaign. Visited Wards The last day was just the Ward Visits. All the patients were again visited and their views were noted down. Their expected time frame in the hospital, their expected expenditures was all forecasted.
21st July,2011
Thursday
22nd July,2011
Friday
23rd july,2011
Saturday
Sunday Monday
26th July,2011
Tuesday
27th July,2011
Wednesday
28th July,2011
Thursday
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Day to day activities
MAHWISH IMTAIZ
L1F08MBAM2009
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Day to day Activities at
THE CHILDRENS HOSPITAL

& The Institute of Child Health DAY Thursday DATE 14th July,2011 ACTIVITIES Introduction of Patient Welfare Society & Customer Complaints: Around 8:30am, all of them were there in the hospital. We gathered at the Admin Block of the Children Hospital where we found that we are supposed to work for the Patient Welfare Society of Children Hospital. We were told that the Main Office is in the OPD (Out Patient Department) Block, Second floor. About 8:50 we were in the office located in room 205, where we met Mr. Abdu-ur -Rehman, a social medical officer. We were asked to sit in room 203 (Account Office). Mr. Abduur Rehman were there within few minutes. After the formal introduction of our group, he introduced us with Mr. Haji Hameed and Qureshi Sahab, the Account Officers. Then we had a formal lecture section for about half an hour in which Mr. Abdu-ur Rehman told us about the Patient Welfare Society. He told us that actually Children Hospital is running a social welfare project for the poor and needy patients. And the sources are arranged by three main heads i.e. Health Welfare Committee, Social Welfare Society and Bait-ul-mall. He told that in Health Welfare Committee we have the following posts; 1. MS/ Convener 2. Medical Social Officer/Secretary 3. District Zakat Officer 4. Senior Doctor The patient welfare Society provides the poor and needy patients with the medicines and operational items, free Blood screening, MRI and CT Scan tests, Hearing Aid, Wheel Chairs, Artificial limbs, etc. Provides free Ambulance service, Disposal of dead bodies, Recreational programs for children, And it also arranges the Celebrations of Religions and National days for the patients. Moreover sometimes if the patients belong to any other city and does not have the transportation expenses, the Society
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also arranges for it. One main thing they told us was that the funds for this society are arranged through Donations. Any volunteer can donate, however the donation requests are also sent to big donors. After this lecture around 11 am, we are asked to have a short hospital survey and to find out that if the patients sitting in the waiting area around the OPD and Emergency block have any complaints regarding staff and the hospital. We were required to have the list of patients name, Fathers name, Fathers monthly income, who is affording the expenses of the patient and ward number or room number if the patient is admitted. I along with my group members continued our discussions with the patients within the available time, till 1.30pm.After reaching Office we explained Mr. Abdu-ur Rehman the details of our interviews with the patients.
Friday
15th July,2011
Complaints & Cafeteria Visit: I reported 9:00 am in the office, and was ready to continue my previous activity i.e. to collect the complaints of the patients. After a brief explanation of the activities we set off for the interviews. Before that Miss Sumera Rahim, our main Supervisor included another activity that was to visit the Cafeteria, its kitchen, to have a critical overview of its environment and to see that if they fulfill all the health and safety requirements or not? From 10:30 am throughout till 12:30 pm, we had the patient complaint session after which we visit the main cafeteria; The cafeteria was divided into sections. A major portion was for the doctors and the other nurse staff however the rest of the area was for the patients and the other visitors. We took some pictures over their and met some people (Patients family member) over there. Most of them were satisfied with the food taste however there were some complaints regarding cleanliness of the cafeteria. Over activity ended after the description of our visits to sir Abdu-ur-Rehman.
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Saturday
16th July,2011
Information for Donation & Entries: On 16th of July we as a whole group were asked to collect the industry information, that who can give donations in order to send them donation requests. We were asked to get the name, contact numbers and email address of those people. Moreover we were asked to collect the information about the billboard prices. After that I was asked to update the Complaint Register and enter the list of those patients having issues with the Hospital. The list consisted of those patients that we interviewed in the previous two days. However the other group members went on field to collect the billboard information.
Monday
18th July,2011
File Work: We started our day after listening the Holy verses of Quran Pak. At first we submitted the lists of those donors to Miss Sumera Rahim. After which I was given some files. The task was to arrange these files date wise in order to know the date of last bill being paid by the department. Along with these daily activities I was responsible for guiding the patients, who are not able to get to the right ward or who had problems regarding the filling of forms. Besides this we were asked to enter the names of the patients who visited each day during our VIS Program. Visited Wards: This day I was provided with a list of patients to whom I had to visit, we as a group were required to give report the present condition of the patient, the satisfaction level of their parents in the ward with him/her, and to see if any thing required or being mentioned by the parents or the meet the nurse if she is around. The following is the list being provided; 1. 2. 3. 4. 5. 6. Shabnam Room#35 Medical ICU Majid Room #35 Medical ICU Farhan Room#35 Medical ICU Khushboo Room 335 Cancer Ward Munnazza Room#212 General Medical Ward II Momna and Mehwish( sisters) General Medical Ward
Tuesday
19th July,2011
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II(Hall) 7. Faisal 8. Ali
Room#115 Room#115
Gestro ICU Gestro ICU
I met all these patients one by one along with my group members, discussing and satisfying the patients parents about the treatment of their child. The activity thus ended up after the submission of report to Mr. Abdu ur-Rehman.
Wednesday
20th July,2011
Worked on Donation Campaign: On 20th of July I was assigned to another task along with my group members and that was the Donation Campaign Planning. We along with our immediate supervisor Mr. Abduur-Rehman and main supervisor Miss Sumera Rahim planned the activities required to run this campaign. I was asked to visit the OPD Block and Emergency Block Completely to decide where the charts should be pasted for the donation campaign. However the other group members were assigned other Donation related Activities. The main thing to be decided was to whom the Donation request has to be sent. For that purpose the previous donors with the donation amount greater than Rs 5000 were decided to be taken under consideration. After submitting my list to the supervisor Mr. Abdu-ur Rehman, we decided the final locations, and it was decided that at least 20 charts are required for this purpose. For that purpose I was supposed to prepare 4 charts.
Thursday
21st July,2011
Charts for donation: The whole day we were supposed to complete the charts. Our whole VIS Group and another group from Punjab University (comprising of Miss Fareeha and Saira) along with Mr. Abdu-ur-Rehman decided some quotations to be written on charts with the donation requests. This list of quotations was then approved by Miss Sumera Rahim. We continued our activity till 2:00pm.
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Friday
22ndJuly,2011
File work and charts: At 22nd of July, in the first half day, I finished the charts and made some cartoons and flowers to be pasted in wards and corridors. However in the remaining time period after 12:00 pm , I was asked to enter the names, address, registration number of the patients who visited that day. Visited wards and file work: I reported earlier than time today but the activity started at 9:00am formally after the recitation of Holy verses. At first I was asked to re-visit those patients, the list of those is mentioned above however some new patients were also added in the list. The purpose of this activity was that the amount being spent on these patients have been fully utilized or not and to see improvement in the physical condition of these children. At 12:30pm again I met Mr. Abdu ur Rehman along with my group members and provided him the details of the patients. The next task being assigned to me was to prepare a list of patients who visited in the month of June,2011.We were required to put the following information; Name of the patient Age Gender Registration number Disease The date of admission The lists had to be prepared according to the date of Admission. Event planning: The next days activity was explained by Miss Sumera Rahim. Patient Welfare Society has decided to launch a Recreational program for the children and for that purpose we were asked to visit the Hospital and collect the names of the children who can participate in this event by any mean , if they can read naat, tilawat, can sing a mili naghma ;national anthem or a poem . The whole day starting from 10:00 am to 2:00pm was being spent on interviewing, upraising and bucking up the small children. The list being prepared was submitted to Mr. Abdu-ur
Saturday
23rd July,2011
Monday
25 thJuly,2011
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Rehman at the end of the day. Tuesday 26th July,2011 Data Entry and Donation Requests: On 26th of July, the main tasks were data entry and to send the donation requests. In the first half day, me and my other female group member was asked to enter the data of patients for June 2011 in the computer. After which I was given the list of donors like my other group members. I was required to send the donation requests on their email address. Wards Visited and Donation Campaign: I reported earlier than schedule. M. Abdu ur Rehman us the day before that there will be a lecture on the Prevention of diseases right at 9:00 am in the Auditorium. But it was cancelled. So the task then assigned to me was to visit Miss Shabnam in cancer ward and to see what problem s the doctors are facing regarding her treatment. I and my group fellows met doctor. Over there who told us that CT scan machine was out of order for about 2, 3 months however for her diagnosis outside hospital they need some money. Around 11:00am again we started work on Donation Campaign, Half of our group members were assigned the task of sending donation requests and to make phone calls to some donors however rest of us including me went in different wards, corridors for pasting charts with Miss Sumera Rahim. Visited Wards: The last day activity was quite simple. I visited the patients in the wards. The list of which is as following. 1.Shabnam: (Room 35) Age: 10 years. Admitted Time: 2 months. Paralyzed arms and legs. Lives: Near Shaikhupura. Starts little movement and breathing without machine. Food: Milkshake and milk. 2. Ali Hussain: (Room 35) Admitted Time: 9 days. Age: 10 years Lives: In Sialkot.
Wednesday
27 thJuly,2011
Thursday
28th July,2011
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All paralyzed except eyes. 3.Ahmad Razzak: Admitted From: 7 July. In Coma. Hands, Feet and Legs Paralysed. Breathing problem. 4.Majid: (Room 35) Admitted From: 10th July. Full Body Paralyzed. Lives: Near Shakargarh. Speechless. 5.Mahwish and Momina: (Medical Ward 2) Admitted From: 5 days. Problem in Joints (Rickets). 6.Khushbu: (Room 335) Admitted From: 6 days.
Pait main Sozish.
Again we gathered in Medical Social Office where We met Mr. Fahim Malik, Chief Executive of Packwell (Pvt) ltd, to whom Mr. Abdu-ur Rehman requested for donation in the form of Biscuits or snacks for the refreshment of children during Recreational Program that the Hospital was going to organize. Mr. Fahim agreed on the proposal. We had a brief introduction with them as well. The reporting time ended with formal pleasantries with Our Supervisors and other staff engaged with us during these days. And at the end we all had some memorable group pictures with them.
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SYED SAAD SAJID

L1F08MBAM2042
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DAY TO DAY ACTIVITIES: Thursday

14th July, 2011 At 8:30am reached at the Children Hospital, and was told that Miss Sumera Rahim is our main Supervisor however in our daily activities Mr. Abdu Rehman will also supervise me at work place. On that very first day the Supervisor introduced me with the hospital and the department for which I was going to work i.e. patient Welfare Society. Then he asked me to go to the patients sitting in waiting area in and around OPD Department. I was advised to collect complaints they have from the hospital. And what improvements they want in the hospital. These complaints at first I noted down in my temporary register.
Friday
15th July, 2011 On 2nd day of our volunteer work, I went to various patients and collect their views about the hospital. From 10:30 am till 12:30 pm, I had the patient complaint session after which all of us were asked to visit cafeteria in order to monitor their healthy and safety arrangements for the hospitalized patients as well as for the other people coming with the patients from various cities.
Saturday
16th July, 2011 I reported 9:00 am in the morning to MSO. Mr. Abdurrahman told us that we are going to launch a donation campaign for which we need to collect information about donors so all of our group members were asked to submit the lists of people who can donate, their email addresses and contact numbers. I collected that information from LCC and submitted the list o the very next day to MSO .After that I was sent to collect information about Billboards along with my colleague Mr. Ahsan Iftikhar.
Monday
18th July, 2011 After reporting my arrival to MSO I was asked to enlist different patients names, the diseases etc and to see the dates of the cheque being spent by the patient welfare society on the patient and then I arranged those document date wise to get the amount and date of most recent bill. I made a brief list of all the patients who were enjoying free medical facilities due to the patient welfare society.
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Tuesday
19th July, 2011 I arrived before time. After my attendance Mr Abdurrahman gave me the list of patients to be visited. I monitored the present condition of the patients and if the parents of the patients are satisfied with the treatment. What further improvement they want? And took remarks of nurse if found nearby.
Wednesday
20th July, 2011 It was another pleasant morning and the day was started in the office with the verses of Quran. Today the new task was presented in front of us and that Donation Compaign. I was assigned to another task along with my group members and that was the Donation Campaign Planning. We along with our immediate supervisor Mr. Abdu-ur-Rehman and main supervisor Miss Sumera Rahim planned the activities required to run this campaign. I was asked to visit the OPD Block and Emergency Block Completely to decide where the charts should be pasted for the donation campaign. However the other group members were assigned other Donation related Activities. The main thing to be decided was to whom the Donation request has to be sent. For that purpose the previous donors with the donation amount greater than Rs 5000 were decided to be taken under consideration. After submitting my list to the supervisor Mr. Abdu-ur Rehman, we decided the final locations, and it was decided that at least 20 charts are required for this purpose. For that purpose I was supposed to prepare 8 charts.
Thursday
21st July, 2011 The whole day was very hectic in a sense we had to do a number of things especially for the sake of the donation campaign. For this purpose, we were supposed to complete the charts. Our whole VIS Group and another group from Punjab University (comprising of Miss Fareeha and Saira) along with Mr. Abdu-ur-Rehman decided some quotations to be written on charts with the donation requests. This list of quotations was then approved by Miss Sumera Rahim. We continued our activity till 2:00pm.
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Friday
22nd July, 2011 At 22nd of July, in the first half day, the charts were prepared by making some cartoons and flowers to be pasted in wards and corridors. However in the remaining time period after 12:00 pm, I was asked to do some file work also.
Saturday
23rd July, 2011 I reported earlier than time today but the activity started at 9:00am formally after the recitation of Holy verses. At first it was asked to re-visit those patients, the list of those is mentioned above. The purpose of this activity was that our supervisor wanted that we should keep an eye that how things are being done, the amount being spent on these patients have been fully utilized or not and to see the reality of life and also to create a soft corner in our hearts. At 12:30pm again I met Mr. Abdu ur Rehman along with my group members and provided him the details of the patients. The next task being assigned to me was to prepare a list of patients who visited in the month of May, June and July, 2011. We were required to put the following information; Name of the patient, age, gender ,registration number ,disease and the date of admission .The list then got computerized by me.
Monday
25th July, 2011 Today, we were supposed to give a huge responsibility announced by Mr. Abdu-ur Rehman, the last day. I was excited as well as thinking what will be the responsibility? Miss Sumera Rahim explained us todays activity i.e. Patient Welfare Society has decided to launch a Recreational program for the children and for that purpose we were asked to visit the Hospital and to do some talent hunt for this program by collecting the names of the children who can participate in this event by any mean, if they can read naat, tilawat, can sing a mili naghma ;national anthem or a poem etc. The list being prepared was submitted to Mr. Abdu-ur Rehman at the end of the day.
Tuesday
26th July, 2011 On 26th of July, the main tasks were data entry and to send the donation requests. After which I was given the list of donors like my other group members. I with my group mate was required to send the donation requests on their email address. After finishing that task, the boxes of medicines were there. I supposed to mark the stamps on those medicines and also have to check their expiry dates. The main purpose for this activity is to ensure that there should be no compromise on the rules and on the health and safety of patients.
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Wednesday
27th July, 2011 I reported earlier than schedule. M. Abdu ur Rehman us the day before that there will be a lecture on the Prevention of diseases right at 9:00 am in the Auditorium. But it was cancelled. Then the work on donation campaign with my group members accordingly because this was the main task. The list we supposed to get from Lahore chamber of Commerce and the list of companies of Gujranwala, we sent them emails for the donation by making a word document that is approved already by our supervisor. After sending the emails, we started to also make calls to the individuals, the list which was made earlier. Then we had to meet a number of people in the office to gain their trust so that they can donate for the betterment of people. And I am very pleased that I have contributed in this way that those people give us donations and accept what we were saying.
Thursday
28th July, 2011 The last day activity was quite simple. I visited the patients in the wards. Again we gathered in Medical Social Office where we met Mr. Fahim Malik, Chief Executive of Packwell (Pvt) ltd, to whom Mr. Abdu-ur Rehman requested for donation in the form of Biscuits or snacks for the refreshment of children during Recreational Program that the Hospital was going to organize. Mr. Fahim agreed on the proposal. We had a brief introduction with them as well. The reporting time ended by having some memorable group pictures with our supervisor and the staff.
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AHSAN IFTIKHAR
L1F08MBAM2022
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Date 14th July,2011
Day Thursday
Activities Patient Complaints The Supervisor asked me to go to the patients sitting in various spots in the hospital, and collect different complaints they have from the hospital management. What they want in the hospital or whatever they want to be improved. Complaints + Caf Visit Again on 2 day of our volunteer work, we went to various patients and collect their views about the hospital. They also asked us to visit caf and see the quality of food there and collect views about it from the people sitting in it.
nd
15th July,2011
Friday
16th July,2011
Saturday
Information For Donation The donation Campaign was needed to be launched in the hospital for the free medical facilities for the needy patients. The Information was required for the donation campaign, like the billboard sizes, the charts required for inside hospital campaign or so. File Work The different patients names and various particulars were to be noted down in a register and then on PC. We developed a brief list of all the patients who were having the facility of free medical checkup and medicines in the hospital by the aid of their Social Welfare Department. Visited Wards The advisor asked us to visit the wards for the patients who need free medicines and complete check ups. The ones who were already listed under the social welfare department were also visited to make sure that they actually are the needy people and the funds are not used in the wrong hands. Donation Campaigns We planned the donation campaign. How it should go on. What should be done, when and where should it be done.
Sunday Monday
19th July,2011
Tuesday
20th July,2011
Wednesday
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21st July,2011
Thursday
Charts For Donation We made charts for the donation Campaign. File Work + Charts The patients were listed who were under the social welfare department. We made their lists in the register and then on PC. Visited Wards + File Work The patients list was developed and the supervisor also asked us to visit the wards and have information from the patients if they have any problem and how is their checkup going and is at which stage and what they need more. Event Planning We planned an event for the patients but unfortunately we were unable to make it happen because of the shortage of time Data Entry+ Donation Requests The data of donors above 5000 Rs was entered and a contact list was made except that we had collected data from Gujranwala chamber of commerce and internet , so we forwarded donation request emails to these contacts Visited Wards+ Donation Campaigns Zakat donation charts were pasted at different spots in the indoor department around neurology ward around surgery ward and almost all the wards while with it we also visited the patients to keep a record of their progress and to provide a humble shoulder to their attendants Visited Wards On the last day we revisited the patients that we kept on visiting during this time period and checked on their progress and had little chats with their attendants
22nd July,2011
Friday
23rd july,2011
Saturday
Sunday Monday
26th July,2011
Tuesday
27th July,2011
Wednesday
28th July,2011
Thursday
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TALHA REHMAN
L1F08MBAM2099
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Volunteer Work Activities

On 1st day of volunteer work in children hospital I have been visited patients, coming from different cities and gather the complaints. What kind of difficulties they are facing in the hospital. And I found numerous complaints on different subjects. Complaints were written and Note in the complaint register of the Social welfare department. On the 2nd day repeat the same activity of first day, again collect the complaints of patients coming from different cities and also visited the cafeteria of children hospital to see the stuff of food that they are providing to the hospitalized patients and those coming from the different cities. On this visit we notice the standard of food, cleanliness of the canteen, Rates of items etc. On 3rd day, Task was assigned us that collect information about donors as we all know Ramadan is coming. We collect the information about the donors through different channels. Information was collected through LCC and SCC. After collecting information submit it in a report form to the MSO. On 4th day, File work has been done in the office. Written down detailed description of the patients address, medicines etc. Expenses bear by the social welfare department on each patient medicine. 5th day of volunteer work it was a very hot day of august 2011. I have been visited different wards of children hospital. See the on going treatment. Meet them listen what kind of difficulties they are facing in the wards. Living capacity of patients in the wards is the difficulty that every patient and his/her attendant facing. On 6th day we made a donation campaign for Zakat. For this purpose emails was send to the donors persons to help the poor and needy peoples. Medical social welfare department derive the funds from donor people and Zakat and usher department of Punjab government. Government gives monthly fund of Rs 750.000/- to provide the medicine to the poorer. Today is 7th day we make different donation charts for placing them into the hospital. Qurani quotes for Zakat and influencing quotes for Zakat and donation were written on the charts. This is another way to derive the donations for the poorer and needy. On 8th day of volunteer work, file work and charts has been made. File work has been done in the office by writing down description of patient disease, patients address, medicines etc. Also enter all the expenses bear by the social welfare department on each patient medicine. Also we make more donation charts for donations for placing them into the hospital. Qurani quotes for Zakat and influencing quotes for Zakat and donation were written on the charts.
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On 9th day, we visited Saraee. Saraee is the place where patients relatives can live in the hospital at a very nominal cost. In this cost hospital is providing two time lunch and dinner. I have visited the place and see the facilities and environment they are providing. 10th day of volunteer work, I have been assigned outside work for the department. I have cashed a cheque of Rs 25,000/- from HBL SABZI MANDI BRANCH. Bring it back to the hospital and gave them. Some other office work has also done. 11th day, Data entry has been done on that day for donation campaign. Formal letter has been made. After that, request for donation has been sent. On 12th day, we made a donation campaign for Zakat in different wards. 13th day is the Last day of our volunteer work in children hospital. I have been visited different wards of children hospital. See the on going treatment. Meet them listen what kind of difficulties they are facing in the wards. Living capacity of patients in the wards is the difficulty that every patient and his/her attendant facing.
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SUMMING UP
The major activities which we done in the hospital were Complaints collection, Donation campaign, file work and ward visit however we also dealt with the people , tried to resolve their worries, helped them in their forms and guided them on different issues. The complaints were collected from both the wards and all the laymen sitting outside the wards and on the outskirts of the hospital. The major complaint there was about the hygienic problem in the hospital. There was no place for dumping the wastes properly and the smelly caf and wards were no place to go. The donation campaign was launched to collect the donations from the wealthy people to help the poor patients in the hospital. We made charts for that donation campaign, went to the patients who deserved and noted their particulars. All These activities provided us a new way of thinking how the things are done practically. It was really good experience of interacting directly with the people.
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LESSON LEARNT
By volunteering for this service and experiencing we came close to the life we have never imagined and thus it has been one memorable experience which built a sense of trust in us that not all but at least some governmental departments are really working Except from the above this experience also opened our eyes that he ignorant these poor people are and how easy it is to fool them. Knowing this made us realize that our country is in desperate need of education and more over awareness and we set our eyes on doing something that can make these people know at least a little about these diseases and make us contribute towards the society we are a part of . These experiences also made us realize the importance of Zakat, donations and other funds we in a way came to know the real value of money the 10 rupee note we just throw away sometimes means life for these people and this shake our souls and make us commit for the betterment of the society
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RECOMMENDATIONS AND SUGGESTIONS

In our views the department needs a lot of changes Upgrading the systems Making the systems swift by use of technology Record keeping can be made a lot easier through technology Processing of information and transactions can be made easier with technology Government needs to publicize and allocate a certain amount of advertisement space to these departments Better use of advertisement can help the department gather better funds
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VIEWS ABOUT ORGANIZATION/DEPARTMENT

The department has a nice functioning and is pretty useful and contributes a lot to save lives but the amount of authority the top ranked people in the department have is low and the systems are still that on 1980s huge files apart from that the problems they face are different the patients run away sometimes without informing while there were huge amounts that were invested in them another problem is the staff operating is not well paid neither well qualified to upgrade the systems and make them quick and easy for its a matter of lives but still the efforts being put in by the people are great and they are doing whatever they can to help the people and they are contributing their best to the society
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WORKING PICTURES
While performing our day to day activities
Chart made for the purpose of donation
Interviewing child to participate in recreational program
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ATTACHMENTS
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Children Hospital-Vis Report

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Children Hospital-Vis Report

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The Children Hospital &The Child Health Institute Medical Social Services Project

VOLUNTEERS IN SERVICE PROGRAM (VIS) VOLUNTEER WORK DEPLOYMENT REPORT

THE CHILDREN HOSPITAL

24. Neruro-Surgery (Special Children Clinic)

Social Welfare Department Children Hospital

SCOPE OF VIS ACTIVITIES

Day to day activities MAMOONA MASOOD

DATE/ DAY WISE ACTIVITIES:

17th July,2011 18th July,2011

24th July,2011 25th July,2011

Day to day activities

Day to day Activities at

THE CHILDRENS HOSPITAL

II(Hall) 7. Faisal 8. Ali

Gestro ICU Gestro ICU

Day to day activities

SYED SAAD SAJID

DAY TO DAY ACTIVITIES: Thursday

Day to day activities

Date 14th July,2011

17th July,2011 18th July,2011

24th July,2011 25th July,2011

Day to day activities

Volunteer Work Activities

RECOMMENDATIONS AND SUGGESTIONS

VIEWS ABOUT ORGANIZATION/DEPARTMENT

While performing our day to day activities

Chart made for the purpose of donation

Interviewing child to participate in recreational program

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