Business Etiquette

Business Etiquette

Professional Etiquette Dress Etiquette Handshake Etiquette Correspondence Etiquette Cultural Etiquette Office Etiquette Office Romance
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Professional Etiquette

You only have ONE opportunity to make a good first impression

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Making a good First Impression

Within 30 seconds people judge your Economic level Educational level Social position Level of sophistication Level of success Within 4 minutes people decide your Trustworthiness Compassion
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Reliability

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Meeting and Greeting

Who introduces who? Traditionally, a man is always introduced to a woman. Not necessarily in business. Highest person of rank is mentioned first. Remember: Big, may I introduce Small. A younger person is always introduced to an older person It is helpful to include the persons title55 12/31/11 Vasant Parakhiya

Tricks for remembering names

Repeat the persons name a few times to yourself after youre introduced. Use the persons name immediately in the conversation after an introduction. Immediately introduce that new person to someone else you know. Jot down the persons name

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What should I wear? I Dont Think So !!

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Clothing Tips for Men

Conservative 2-piece dark suit, navy blue or medium to dark gray.
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Long sleeved blue or white shirt. Silk tie complimenting in color or style Black dress socks Dark polished shoes and matching belt Jewelry No bracelets, Parakhiya 12/31/11 Vasant earrings or large rings.
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Dress for Success

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Clothing Tips for Women

Dark conservative suit. Two Click icon to add clipart piece 1 or 2 button jacket and knee length skirt. White or light colored long sleeved blouse that is not low cut or sheer. Black well polished shoes with 1 to 1 inch heels. Natural tone or sheer black pantyhose. Limited conservative jewelry.

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Dress for Success

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Mastering the Handshake And Body Language

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The Two-Handed Shake

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The Topper

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The Finger Squeeze

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The Bone Crusher

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The Palm Pinch

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The Limp Fish

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The Proper Handshake

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Firm, but not bone-crushing May be "pumped" once or twice from the elbow Is released after the shake, even if the introduction continues Includes good eye contact with the other person

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Hold your drink in your left hand to avoid a cold, wet 1919 Vasant Parakhiya handshake

Body Language
Dos Make frequent eye contact Smile Take notes Smile Nod frequently Smile Keep you hands out of your pocket

Donts Slouch Cross you arms Tap your feet Clear your throat repeatedly Bite your lips or nails

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Correspondence Etiquette
Click icon Every written invitation gets a to add clipart response unless it asks for money

Respond within 1 week Follow directions for response Special instructions (dress code) will be in lower corners Envelope will indicate if you may bring guest Send Thank you letters Always include a cover letter for written documents Vasant Parakhiya 12/31/11 Sit on written documents for 24
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E-mail Etiquette
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E-mail only those people to whom your messages actually pertain to dont send mass or chain letters M-ake a point of responding to messages promptly A-lways use spell-check and grammar check before sending messagesbe brief and clear I-nclude your telephone number in your message

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L-earn that e-mail should be used for business rather than personal Vasant Parakhiyasend anything you 2222 usedont wouldnt want to see in public

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Voice Mail/Mobile Phone Useof mobile phones in Realize proper usage

Understand how to leave an adequate voice message Check messages frequently on a daily basis Avoid using in a restaurant, movie, church, or meeting Limit your conversation when in close quarters Use a quiet voice Dont give out credit card # Refrain from using when driving

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Click to edit Master text st Second level Third level Fourth level Fifth level Answer the phone with your name andcompany (or department) When placing calls, state your name and company or department immediately when phone is answered Speak clearly State the purpose of your call Only use speakerphone for conference calls Always smile when using the phone Say please and thank you Judge your audience before making small talk Return your calls
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Telephone manners

Here are some examples of different cultures

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What is Diversity?

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Asian Cultures
Japanese The bow symbolizes respect and humility. The ok sign is a symbol for money. The business card treat it with respect. Very punctual. It is rude to be late to a business meeting. Chinese Opening a gift in front of the giver signifies the gift is more important than the giver.
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The triangle is considered a negative shape. Vasant Parakhiya

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European and African Cultures

In Great Britain, the napkin is a childs diaper. They call it the Serviette. In France, the ok sign means zero. In Germany, first names are seldom used when doing business. In Germany, gifts are rarely exchanged and are usually not appropriate. The number 7 is considered bad luck in Kenya and good luck in Czech Republic. In Bulgaria, a nod means no and shaking you head means yes.
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Middle Eastern Cultures

Never, never eat with your left hand. Never sit in a position that displays the sole of your foot to an Arab, especially women. Never ask a businessman about his wife or other female members of his family. Famous for their hospitality. The coffee ritual.

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South America
Much more relaxed attitude toward time. In Brazil, the A-OK gesture means up yours (to be polite).

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Office Etiquette
Be self-aware-use common sense Mind your own business Avoid strong cologne Never ever go over your supervisors head Obey your companys business dress attire Keep your germs to yourself Treat every employee with the same respect No matter your job or your title, always hold yourself to a higher standard
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Meeting Etiquette
Always have your calendar, Click icon to add clipart notebook & pen Never bring up personal problems/issues in a professional situation Avoid you talk Stay on schedule In conference rooms hang back until power players have taken seats: ends and middle sides Vasant Parakhiya 3232 of table are power seats

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Office Romance
Click icon to add clip Dating a supervisor orClick icon to add clipart art subordinate is absolutely a no-no

Any behavior of a sexual nature on company property gives the company grounds for legal action

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Office Romance (When it Happens Anyway)

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Risk loss of credibility Difficulty focusing on work Dont use work email or voicemail systems Remember when it ends you will still have to work with this person
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