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Providing Quality Tutoring

By Prof Zoraini Wati Abas and Nik Azlina Nik Yaacob

utors play a key role in the
teaching and learning process
at OUM. They are central
figures in tutorial sessions and
online forums, where they facilitate
learning and encourage learners to
share and expand their knowledge.
Whether a tutor does a good job will
be no secret. Most of our learners
are mature working adults who are a
discerning lot. They know it when a
tutor is lackadaisical or lacking in his
or her teaching performance.
There is a centre in OUM which
is specifically dedicated to managing
and helping tutors. Called the in discussing what they have learnt University has ways of checking to
Centre for Tutor Management and and any other issue related to the ensure that its learners are receiving
Development (CTMD), it provides course they are taking. It is your duty the best guidance from their tutors.
training and retraining for all tutors to help keep them on track in these Feedback is sought from learners
at the University. When you take up discussions. Overall, one could say it on their expectations, the learning
the job as an OUM tutor, you will be is the tutor’s responsibility to make opportunities provided to them and
asked to go for the training. If you the online forum a conducive and the issues that they face.
apply what you learn in this training, active learning environment.
Criticism has been received on
you will be on your way to becoming It is important to build a good tutors who did not carry out their
one of our cherished quality tutors. tutor-learner relationship with roles adequately in tutorial sessions
Besides the training, you will your learners. When marking and online forums. These have been
also receive guidance and advice their assignments, be fair and taken note of by the CTMD with
from lead tutors. There is at least provide constructive feedback a view to addressing them for the
one lead tutor at each centre whose so that they could improve their benefit of our learners. The lesson
job includes helping and advising future assignments. Guide them in in this for all of us is that each and
the other tutors. In addition, OUM preparing for final examinations. If everyone of us needs to perform our
recently published a Tutor’s needed, provide them with academic roles and responsibilities to the best
Handbook, which would make counselling so that they could of our ability so that we will earn
a reliable and useful companion perform better. bouquets, not brickbats.
in your quest to provide quality If you take a look at the Tutor’s To those of you who have been
tutoring. Handbook, which we strongly hope bending over backwards in order
As a tutor, you do not just teach. you will, you will find that there is to be a great tutor to your learners,
Instead, you act as facilitators a section on effective tutoring. Six thank you! Your efforts have not
in both classroom and online habits of a highly effective tutor have gone unrecognised. We hope you will
discussion forums. During tutorials, been outlined for your benefit. Why soar even higher with us. And if you
you need to help your learners to don’t you read up and see whether have any suggestions on how we can
understand difficult concepts and you could inculcate these habits in improve ourselves, please drop us a
master necessary skills. In online yourself? note. We would love to hear from you.
forums, you need to be available Quality tutoring is a key concern
and ever-ready to help your learners for OUM. Consequently, the