Desk Vist

P L A NNI N G F O R T O P QUA L IT Y
FOR A MARKET LED EDUCATION
SUPERVISED BY PROFESSOR NZAR SAMI
P RE PA RE D BY MOHAMED MEDHAT ISLAM AMEEN MONA MORAD YASMEEN HOWEEDY RANDA HABIB
For A Market Led Education
Executive Summary
Our institute idea is all about providing companies with well trained technicians and operators while contributing in decreasing the level of unemployment in Egypt. That will be accomplished through providing our students with the skills and up-to-date knowledge that will eliminate the gap between theoretical education and real practice. We will hire specialized staff and use innovative ways of education and training to bring out effective graduates and future employees. We are a team of five members from different fields who are not satified with the education, training and employment conditions here in Egypt. We reached an idea to help resolve these problems thorough our project Vision Institute for Specialized Training VIST. There are many factors that will help make this project a success, like our sponsoring companies that want trainined staff, the increasing rates of unemployment, and the current cirumstances in Egypt that encourages all egyptians to make a fresh start with equal opportunities for everyone. We agreed upon starting our project primarely depending on sponsorship from large companies and factories that are facing the problem of lack of trainied steff.
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Documentation Process Control
Template Date: 09 June 2011 Template Version: 01
Contents
Step 1: Establish Project .......................................................................................................................................... 6 Identify Project ............................................................................................................................................................. 6 Mission .................................................................................................................... Error! Bookmark not defined. Establish Team ............................................................................................................................................................. 7 Team Charter................................................................................................................................................................ 7 3. Leadership ............................................................................................................................................................... 8 3.1 Team Leader ......................................................................................................................................................... 8 3.2 Roles and Responsibilities ............................................................................................................................... 8 4. Operating Procedures .......................................................................................................................................... 9 4.1 Meetings ................................................................................................................................................................. 9 The team shall meet at least [twice] per [week]. Additional meetings may be required as circumstances dictate. ................................................................................................................................................ 9 4.2 Decision Making ................................................................................................................................................. 9 Verify Mission............................................................................................................................................................ 11 Plan the Project .......................................................................................................................................................... 12 Step 2: .......................................................................................................................................................................... 14 Identify Customers. ................................................................................................................................................. 14 Construct high-level flow diagram ........................................................................................................................ 14 Create list of all external customers ...................................................................................................................... 16 Create list of all internal customers ....................................................................................................................... 16 Prioritize customer list.........................................................................................................................................17-19 Step 3: .......................................................................................................................................................................... 19 Discover Customers Needs. .................................................................................................................................. 19 Plan to collect customers needs ............................................................................................................................ 19 Collect list of customers needs in their language .........................................................................................19-21 Step 4: .......................................................................................................................................................................... 23 Determine methods for identifying product features .......................................................................... 233-24 Select high-level product features and goals .................................................................................................. 25 Set and publish final product features and goals................................................................................... 235-26 Step 5: .......................................................................................................................................................................... 27 Process Development ..................................................................................................................................... 237-28 Select general process design .........................................................................................................................29-30 Identify process features and goals ................................................................................................................... 31 Step 6: .......................................................................................................................................................................... 32 Identify Controls needed ..................................................................................................................................32-35 Designing Feedback Loop ................................................................................................................................35-40 Optimize Self-Control and Self Inspection ..................................................................................................41-46 Establish Audit .....................................................................................................................................................47-46 Demonstrate Process Capability and controlability ................................................................................47-48 Plan to Transfer to Operations ............................................................................................................................ 49 Implement Plan and Validate Transfer ..................................................................................................................
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List of Tables
Table 1 Steps Illustration ........................................................................................................................................................ 5 Table 2 Team members & responsibilities ........................................................................................................................... 8 Table 3 Project Charter ............................................................................................................................................................ 10 Table 4 High-level product features ...................................................................................................................................... 25
List of Figures
Figure 1 Tree Diagram ............................................................................................................................................................. 12 Figure 2 Planning Network ..................................................................................................................................................... 13 Figure 3 High-level flow diagram ........................................................................................................................................... 14 Figure 4 Detailed flow diagram .............................................................................................................................................. 15 Figure 5 Pareto Analysis for external and hidden customers (Based on weighted scale for each element attached in appendices) ............................................................................................................................................................ 17 Figure 6 Pareto Analysis for internal customers .................................................................................................................. 18 Figure 7 Customer need Survey ............................................................................................................................................. 20 Figure 8 Customers needs spreadsheet ................................................................................................................................ 21 Figure 9 Needs analysis spreadsheet ..................................................................................................................................... 22 Figure 10Percentage dist. of Unemployed Persons by Educational Status 2010 ........................................................... 24
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Introduction
In such difficult times, planning for a better future is not just a necessity for improvement; its a must for survival. The further we think of this countrys future, the closer we get to the concept of mass production. We thought of the most stable business in an ever-changing world economy to be manufacturing, not service or agriculture. Our conclusion of the market studies is that the problem is not in the lack of capital or investments, there are plenty of factories that need trained technicians & employees, and they are unable to find them due to the cultural resistance to the manual labor concept. In Egypt, the unemployment rate was 9.7 in 2010, and due to the current circumstances, it is expected to increase. These two reasons were more than enough to come out with our idea for this project.
Step Step 1: Establish the Project Step 2: Identify Customers Step 3: Discover Customer eeds Step 4: Develop Product
Questions What do we want/ need to build? Whom will we building this for? What benefits do they want from it? What will create that benefit? Step 5: Develop Process How do we deliver that good of service best? Step 6: Develop How do we ensure it Controls / Transfer to works as designed? Operations
Table 1 Steps Illustration
Output Project Mission / Goals. Vital few Internal & Eternal Customers. Precise Customer eeds. Detailed Product Features & Product Feature Goals. Detailed Process Features & Process Feature Goals. The plan: Means to meet product & process Quality Goals.
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ST EP 1 : E STAB LI S H P RO JE CT
Identify project. Establish Project Mission. Establish Team. Verify Mission. Plan the Project.
IDE TIFY PROJECT
VIST is a specialized training institute, serving the industrial community by offering highly skilled & trained personnel in order to minimize the costs of poor quality & increase efficiency, also enriching the economy & providing competitive advantage in the personnel. On the other hand, the institute helps decrease the rate of unemployment by helping the job seekers find opportunities that suit their potentials & qualifications.
Vision: Encourage technical education. Erase the obsolete thoughts of manual labor.
ESTABLISH PROJECT MISSIO Establish a reputable & dependable education facility specialized in technical training that will enhance the quality life of the Egyptian manufacturers & labor.
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ESTABLISH TEAM
Team Charter
1. Team Mandate
1.1 Purpose The purpose of the Selected Team is to [Plan the construction of vocational Education system]. The Team will carry out the following specific activities: 1.1.1 [Establish Project] 1.1.2 [Identify Customers] 1.1.3 [Discover Customer Needs] 1.1.4 [Develop Product] 1.1.5 [Develop Process] 1.1.6 [Develop Process Controls/ Transfer to Operations] 1.2 Team Scope of Authority The Team is responsible for determining the business requirements and evaluating, selecting and testing market sectors fit for initial startup of the project. In this role, the Team is responsible for: Gathering and documenting business and technical requirements. Developing and evaluating Customer needs. Developing a product to fit the intended needs. Sketching overall process layout to produce the desired outcome. Developing process Controls. Testing throughout implementation. Transferring of Knowhow and Implementation of Audit.
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2. Membership
2.1 Team Members
Team Members Name Mona Morad Mohamed Medhat Yasmeen Howeedy Islam Ameen Randa Habib
Roles/Responsibilities Team Leader Process Control Specialist Process Design Specialist Needs Analyst Product Development Specialist
Contact Information monabelal86@hotmail.com Mohamed.medhat@gmail.com yasmeenhoweedy@yahoo.com islamameen@ymail.com randa.habib@effem.com
Table 2 Team members & responsibilities
3. Leadership
3.1 Team Leader
Mona Morad
3.2 Roles and Responsibilities The Team Leader will be responsible for putting together a final agenda and date for the next meeting.
The Team Leader will be held responsible for roles distribution and deadline
settings
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For A Market Led Education .4.
Operating Procedures
4.1 Meetings The team shall meet at least [twice] per [week]. Additional meetings may be required as circumstances dictate. Each regularly scheduled meeting will be accompanied by a Team Meeting Agenda, which will be circulated [48 hours] prior to the meeting. The agenda will state the order of business for each meeting. 4.2 Decision Making Relatively controversial topics are decided by voting with the team leader as the last separating vote. However, in return all crucial decision points are decided by the team leader directly. 4.3 Communications Minutes from team meetings will be recorded by: Yasmine Howeedy who will be the record keeper and circulated to all team members using group email. Decisions will be kept in a meeting log which will be saved for future reviews
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Project Charter
Business case: An institute that provides training skills for future employees. The institute is sponsored by food and beverage companies that are to hire the future graduates for permanent contracts. The project will save the cost of poor quality that most companies suffer from as well as increase the production ability of the employees of the company. Project plan: 1. Conducting a market research and identifying the customers. 2. interviewing them for their demands, needs and the benefits they expect 3. Translate them into business actions 4. selecting the marketing team 5. collecting sponsors 6. selecting the place for the institute 7. completing all the registration and legal issues 8. classifying the team members on the tasks 9. hiring the staff 10. accepting the students applications 11. start the courses, training cycles 12. After graduation, hiring contracts. 13. Collecting feedbacks about the new employees after their hiring 14. Setting any improvements in the course materials according to the complaints or arising needs Opportunity statement: Directed from the decreased quality of the Egyptian products and its increased prices, this project provides an opportunity for the companies to hire skilled employees at relatively lower prices due to savings in the COPQ with permanent contracts. Thus increasing the quality of its products and decreasing its prices and consequently increasing the market demand. Goal statement: Introduce qualified personnel in the production facility in a shorter duration rather than the time consumed in the higher education institutes at relatively lower prices. Thus providing the graduates with better job opportunities and better life styles. On the other hand, increasing the quality of the Egyptian product to a competing level in the foreign markets.
Table 3 Project Charter
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VERIFY MISSIO
Goals
Decreasing the unemployment rate within four to five years, by introducing an education system based on market requirements. Emphasizing on the importance of manual labor as a solution for both unemployment & lack of qualified personnel required by organizations. Providing organizations with qualified personnel which will have a positive impact on the economy. Depending on sponsors at the beginning to finance our education facility & directly hire the graduates.
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PLA
THE PROJECT
Tree Diagram
To identify the full range of sub goals, tasks, and the means of how these tasks will be accomplished.
Figure 1 Tree Diagram
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Planning Network
This is a highly useful planning tool for taking a complex or long-term project and dividing it into specific tasks.
Code Dependency A
Figure 2 Planning Network
B C D E F G H I
None None (milestone) B C C C D,E,F G H
Duration (weeks) 2 0 20 4 8 12 2 108 2
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ST EP 2 : I D ENT I F Y C USTOME RS .
Construct high-level flow diagram. Create list of all external customers. Create list of all internal customers. Prioritize customer list.
CO STRUCT HIGH-LEVEL FLOW DIAGRAM

The flow diagram is a highly useful and versatile quality tool that lays out the flow of activities that go into producing and using a product.
Figure 3 High-level flow diagram
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Detailed flow diagram

The detailed flow diagram shows the sequence of steps needed to accomplish each activity within each block of the high-level flow diagram.
Figure 4 Detailed flow diagram
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IDE TIFY ALL EXTER AL CUSTOMERS

Identify who are and who will be the customers for the end result of the project, and external customers are those outside the organization. Students Sponsor companies & firms Subcontractors Potential customers Ministry of Industry Ministry of Education Students parents
IDE TIFY ALL I TER AL CUSTOMERS

Identify who are and who will be the customers for the end result of the project, and internal customers are those inside the organization. Quality department personnel Workshops trainers Instructors Marketing personnel Customer Service represantative Infirmary physicians Human resources personnel Document Management personnel Legal department personnal Financial department personnel Transportation personnel PR personnel
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PRIORITIZE CUSTOMER LIST

Pareto Analysis is used because not all customers will ba affected by the project equally. It is a useful approach to sorting out customer priorities. The Pareto principle states that customers can be divided into two categories: The vital few: a relatively few of the customers having the greatest importance or contributing the most to the organization. The useful many: The large number of remaining customers that individually and collectively have a relatively small contribution with respect to the designed service.
total: Category Students Sponsor companies & firms Subcontractors Potential customers Ministry of Industry Ministry of Education Students parents
898 Frequency /Quantity 274 211 170 105 55 45 38 Cumulative % 30.51% 54.01% 72.94% 84.63% 90.76% 95.77% 100.00%
Figure 5 Pareto Analysis for external and hidden customers (Based on weighted scale for each element attached in appendices)
The above figure illustrates our vital few external customers being the students and the sponsor companies because of their great impact on the success of this project.
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CO T. PRIORITIZE CUSTOMER LIST
total: Category Quality Department Workshops Instructors Marketing personnel Customer Service Human resources Document Management Legal department Financial department Transportation Infirmary
1446 Frequency /Quantity 272 244 221 184 110 98 90 85 65 40 37 Cumulative % 18.81% 35.68% 50.97% 63.69% 71.30% 78.08% 84.30% 90.18% 94.67% 97.44% 100.00%
Figure 6 Pareto Analysis for internal customers
The above figure illustrates our vital few internal customers being the Quality department personnel, the workshops trainers, the instructors and the marketing personnel because of their great impact on the success of this project.
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ST EP 3 : D I SC OV E R C U ST OME RS N E E DS .
Plan to collect customers needs. Collect list of customers needs in their language. Examine and prioritize customers needs. Translate their needs into our language.
PLA TO COLLECT CUSTOMERS EEDS
When a product or service feature meets customer needs, it gives a customer a feeling of satisfaction. If it fails to deliver the promised feature defect free, the customer feels dissatisfaction. In this project, the target was specific questions to different groups. Thats the reason of choosing the method of customer surveys to collect their needs.
COLLECT LIST OF CUSTOMERS LA GUAGE
EEDS I
THEIR
Surveys are a special type of data collection where: Data is provided by individuals. Data is then summerized statistically to reresent the view of relevant population.
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CO T. COLLECT LIST OF CUSTOMERS EEDS I LA GUAGE
THEIR
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EXAMI E A D PRIORITIZE CUSTOMERS
EEDS :
This ensures that the customers needs will be met through designing specific product features.
Customers needs spreadsheet

This type of spreedsheets is used to prioritize customers needs. All customers are listed on the first column. The primary needs are listed along the top row. This allows to record and compare the relationship between customers and their needs, and it also helps to identify which customers share common needs with other customers. By adding a weighted scale, this helps measure the relative strength or weakness of each relationship of customer to his needs.
Reading & writing Minimum Compute knowledge Minimum English knowledge Analytical skills Flexibility & managing multiple priorities Teamwork Facilities & work environment
Punctuality
Customers
Sponsoring organization(fundbased) Sponsoring organization(training offers) trainees academic committee Trainers admission office staff service staff secretary personnel Student's parents Ministry of education certification office Egyptian authority for industrial development certification office
o o o
o o o o
o o
o o o o
o o o
o o o o o
Legend:
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Figure 8 Customers needs spreadsheet

Ease of Transport
Honesty / Morality
Payroll
weak
TRA SLATE THEIR
EEDS I TO OUR LA GUAGE
In order to device a process and a product that fit the intended use digging deeper is needed into the requests of each customer sector such that primary needs is what they state, but embedeed in it the secondary and tertiary needs this is what we need in order to achive real satisfaction to the clients.
Primary needs Secondary needs Loyalty , morality Tertiary needs 1. Organization policy and background 2. Soft skills A. Trained personnel punctuality 1. Strict attendance rules 2. Strict studying schedules 1. Intensive training programs Technical experience Recognized reputable certificates B. Career-oriented program Proper training Enjoyable study Specified roles and responsibilities C. Organization culture and profitability 2. Direct relation between theory and practice Sponsor credentials on certificates 1. Documented training certificates 2. Progressive application 1. Comprehensive material 2. Innovative studying courses Organization charts and job descriptions 1. Proper compensations(dental care, pensions,..) 2. Employee assistance programs(EAP)
Financial security
Figure 9 Needs analysis spreadsheet
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ST EP 4 : D E VE LOP P RO D UCT
Determine methods for identifying product features. Select high-level product features and goals. Set and publish final product features and goals.
DETERMI E METHODS FOR IDE TIFYI G PRODUCT FEATURES

Brainstorming: the most common technique for identifying product features. It allows for a free association of ideas among the team members. As a result of using this method, we identified the following prduct features: Highly Trained Technicians Improved analytical skills Flexibility and multitask tolerance Punctuality High morality/ honesty Ability to work in a team
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CO T.
DETERMI E
METHODS
FOR
IDE TIFYI G
PRODUCT FEATURES
Basic research: as an education institution, we made extensive research of the education outputs, and its relationship with the demands of the market. Our results were as expected, they are going in different directions:
Figure 10Percentage dist. of Unemployed Persons by Educational Status 2010
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SELECT HIGH-LEVEL PRODUCT FEATURES A D GOALS
Features that are stated in broad terms, they are encompass other more detailed features. This involves generating a list of possible product features based on the previous results of the brainstorming:
Product Features Highly Trained Technicians Improved analytical skills Flexibility and multitask tolerance Punctuality
High morality/ honesty
Ability to work in a team.
Product Features Goal 1. Efficient & competent Technicians 2. Low training period 1. Good handling of the process tasks 2. Proper trouble shooting 1. Adapting to the business needs 2. Achieving production plans 1. Adherence to production schedules and ability to expedite if needed 2. Respect working hours 1. Loyalty to the company and keep the confidentiality of the process 2. Proper Reporting harmful events to the responsible personnel 1. Blending in with the organization personnel 2. Avoiding trouble due to continuous workman struggles
Table 4 High-level product features
SET A D PUBLISH FI AL PRODUCT FEATURES A D GOALS

Through filling out the product design spreadsheet which is an ongoing process throughout product development. The product design spreadsheet is continually updated to reflect the results and conclusions from teams analysis of product features and product feature goals :
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Cont. Set and publish final product features and goals

Product Features Flexibility and innovation Punctualit y Analytical Honesty/ Morality Precision Time efficient o o o
down time between each production cycle average 2 min including setup
Needs
Translation
Unit of Measure
Sensors
High profitability
rapid R.O.I.
Time technician reach breakeven point on learning curve number of products per day Defect per million opportunity scrap and reuse percentage production off time technicians leaving per year technical skills per technician smoothness in the interaction and communications
production statistics inventory and logistics stats production statistics production statistics Status update reports HR records resume number of complaints filed
Team worker o
High productivity
#### clean product finishing and adhering to standards understanding process layout Down time between production decrease Technician loyalty to the company multitasking and versatility understanding of OB
Output quality Less material waste Time efficiency Low turnover rate Adaptability Abiding to organizational str.
response to new situations outlining within time frame of 15 min
perceiving the value added to the company to be first in consideration
adaption to teams and standards within 60 min
adherence to schedules with accuracy +-5 min
Product Features Goals
Legend:
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very strong
o strong
weak
Figure (12) Product design spreadsheet

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product have mostly allowance of +- 1% div
ability to fulfill at least two roles perfectly

ST EP 5 : D E V E LOP P ROC E S S H I GH - L E V EL DE S I GN
Process Development. Select general process design. Identify process features and goals.
PROCESS DEVELOPME T
Process development is the activity of defining the specific means to be used by operating personnel for meeting product quality goals. There are several levels of processes involved in any general process: Macroprocess: a major cross-fanctional process affecting functions and departments throughout the organization. Subprocesses: components of a larger process, operating typically at department level. Activities: components of a subprocess. Tasks: components of any activity. Where the activity & task levels are usually carried out by department responsible.
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CO T. PROCESS DEVELOPME T
Macroprocess Subprocesses Activities Market Research Surveying Needs Sector Selection Surveying potential growth Survey and Sponsorship Sponsorship acquisition forming offers acquiring approval Legal Contraction Receiving applications presenting comprehensive application forms clustering applications according to general level Testing clusters according to the scale filtering applicant according to score and specifications Contacting interested parties before starting the learning process theoretical information are being delivered and tested by quizzes In collaboration with the theoretical instructors, practical training is tailored to fit the needs of the sponsors and the order of the theoretical info Conducting inspection & adapting trainees to real work environment situations Final Examination are done to ensure the full comprehension over the content studied certification is acquired from all parties as well as experience letters from work simulations Students files are set & they are employed as promised according to the sponsors requirements & signed contract between the institute & sponsor companies Tasks Marketing dep. personnel conducts an intensive market research to detect potential sponsors Based on market research a sector is chosen by marketing dep. & upper management to start communications. Marketing dep. starts conducting a survey about potential growth in the sector chosen In co-ordination with the teaching & training staff and based on the recourses agreed upon by the sponsor, marketing dep. forms an offer to potential sponsors Marketing team acquires signed approval from companies & firms to get the green light for the project Acquiring legislative consents & certifications from authorities as needed Post needed qualifications to get recruits The applicants start to fill applications to enter the program The applications are divided based on requirements & qualifications needed Testing the applicants to ensure that their qualifications & skills meet the requirements Decision making, weather applicant is accepted or not Contacting teachers & trainers to set schedules for the program in co-ordination with our internal staff Informing accepted applicants and providing them with dates for study as well as schedules A curriculum is set for the program by the trainers & teachers meeting the requirements of the sponsors & the schedule set for the program Teaching process including continuous tests & evaluations Training facilities are available & set to start the training process with consideration to new technologies Training sessions are conducted in accordance to the schedule & skills required by the sponsor up-close inspection is performed on a direct real life scale to measure and improve students accuracy and precision draw timelines and adapt the students to general work environment procedures including documentations, follow-up reports and self assessment Exams are planned according to scale & qualifications requested by sponsors The trainees are tested a final exams before their graduation For the trainees passing the exams, they get their certificates before they are employed by the sponsor companies transfer of student file to the sponsors HR dep. with a well formatted resume enclosed with it a copy of the qualifications and experience The accepted trainees are employed by sponsors Continuous feedback & surveys are received from sponsors for continuous improvements
Admission and testing Testing and filtering
Theoretical information teaching
Learning process
Practical Training
Work Simulation
Examination and evaluation Certification
Certification & employment
Employment
Figure (13) Process development spreadsheet

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SELECT GE ERAL PROCESS DESIG
Based on the product design and on the information developed, a process flow diagram is developed:
Figure (14) Process flow diagram part 1
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CO T. SELECT GE ERAL PROCESS DESIG
Figure (15) Process flow diagram part 2

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IDE TIFY PROCESS FEATURES A D GOALS
Process features Processing applications theoretical education Product Features Product Features Goal Communicate the Organization culture Management education Strict schedules
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Highly trained technician Improved analytical skills Flexibility and multitask tolerance Punctuality
1. Competent 2. Dec. training period 1. Trouble shooting 2. Handle tasks 1. Adapting to the business needs 2. Achieve plans 1. Adherence to production schedules 2. Working hours
Soft skills development
Practical training
1. Loyalty & High morality/ confidentiality honesty 2. Hazards reporting Ability to work in a team. 1. Blending in with organization process 2. Avoid struggles
Legend:
Existing relationship
Figure (16) Process design spreadsheet

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Graduates have communication, analytical & interpersonal skills Actual training is a major part of the graduates evaluation Graduates punctuality as a key factor of professional success Education of practical work environment skills, values & culture Management rules & regulations, and organizational structure Process goals
Graduates have the sufficient practical training required by sponsors Share in solving problem of unemployment in Egypt
o relationship

ST EP 6 : DE V E LOP P ROC E S S CON T ROLS
Identifying Controls Needed Designing Feedback Loop Optimizing Self-Control and Self-Inspection Establish Audit Demonstrate Process Capability and Controllability Plan to Transfer to operations Implement plan and validate transfer
EEDED
IDE TIFYI G CO TROLS
To identify the needs for control, its preferred that the system is viewed from a process approach such as the one in the figure below:
The blocks above signify the how each relate in the natural progression of the process, however this is a top view diagram, a lot more inputs and outputs are given by which controls are specified.
Note:
The blocks only signify the basic forward path of the process other supporting operations and sections needed are mentioned in the previous section (developing process).
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Surveying and sponsorship

I/p Proces s Histogram of Market Growth over the past 10 years A. Market Analysis are performed B. Review growth trend and define the targeted sections in the demography of industry sectors C. Negotiating terms and conditions with targeted companies and firms Approvals and Notification of admission start dates Contracts Surveys
o/p
Major Controls Needed:

Survey efficiency - This is measured by several factors but the most important is the Response rate - Dominant Variable in this control is Survey Component Correct market targeting This is measured by offers return rates & market statistics Dominant Variable in this control is Market Information
Admission and testing

I/p Process Survey results Student Applications A. Classifying applicant according to primary level and divide them to strata B. Conduct basic filtering process that measure the specifications needed( ability to learn, personal skills, hand/eye coordination, etc ) C. Analyze applicants results and measure overall applicants level Accepted Student Update Document Management Notified database department notified with semester requirements
o/p

Application Form contents - This is measured by the average time taken to fill the application and the accuracy of answers - Dominant Variable in this control is Component Testing level & Compatibility - This is measured by statistically viewing the grades normal distribution range of each section compared - Dominant Variable in this control is Component
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Learning Process
Theory
I/p Process Students Theory material Instructors Orientation Session to relate theory to practice Lectures are given with assessments, assignments and evaluations in between Final Examination to evaluate overall knowledge acquired Theoretical Knowledge Results
o/p
Practical Training
I/p Process Theoretical Workshop Instructors knowledge A. Classifying applicant according to primary level and divide them to strata B. Conduct basic filtering process that measure the specifications needed( ability to learn, personal skills, hand/eye coordination, etc ) C. Analyze applicants results and measure overall applicants level Accepted Student Update Document Management Notified database department notified with semester requirements
o/p
Work Simulations
I/p Process Theoretical Practical Subcontractor knowledge knowledge Requests A. Subcontractor requests received B. Production plan is made with proper allowance for possible delays C. Subcontractor requests are fulfilled and delivered , students provide detailed documentation for their work Accepted Student Update Document Management Notified database department notified with semester requirements
o/p
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Level of understanding for Theoretical base information - This is measured by the normal distribution of the grades of the students - This is also evaluated by the students/instructor early evaluation forms - Dominant Variable in this process is the Component Level of efficiency in the know how transfer during practical training - This is measured by the production cycle time during practical training - This is also measured by performing extra out of book exercises - Dominant Variable in this process is the Component as well Relating Theory to practical information - This is measured by reviewing the reports and notes students make during the practical training - Dominant Variable in this process is Information Student precision, accuracy and punctuality during work simulations
Certification & Employment

I/p Process Survey results Student Applications D. Classifying applicant according to primary level and divide them to strata E. Conduct basic filtering process that measure the specifications needed( ability to learn, personal skills, hand/eye coordination, etc ) F. Analyze applicants results and measure overall applicants level Final Product Student performance feedback
o/p
After identifying the basic needs of control a feedback loop is designed in order to close the system and convert it from an open loop to a closed loop system.
DESIG I G FEEDBACK LOOP

In order to perform a feedback loop you need to: Identifying control subjects Identifying means for controlling each Establishing control criteria Establish procedure to meet criteria Identifying who will perform the procedure One of the tools used to sum up those elements is the process control spread sheet which will be displayed in the following pages
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SELF I SPECTIO
A D CO TROL
After specifying the procedures and the responsibilities its highly valued that the people responsible for the process have means for evaluating their own work and controlling their performance. Given that Self-control takes place when: Workers know what they are supposed to do. Workers know what they are doing. Workers have the ability & means to regulate the outcomes of the process
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ESTABLISH A
AUDIT
After defining the process, training the personnel and establishing a control. A system of audit must be implemented in order to ensure the appliance of the system as intended and that the controls are functioning as planned for that an Audit plan must be made. The audit plan should be presented after excluding the vacations and taking to considering the off days in the audited section (this is established by attaining the vacation plan from the employee) after that plotting an audit that lasts through the year. This plan is subject to change according to the feedback that comes from the sections, complaints filed. Also its noted that the audits scheduled are the ones announced. Random audits are conducted and carry great weight in the evaluation of the next audit plan.
Provisioning the audit
After establishing the audit there is supposed to be a follow up for it, that is made by using an empty copy of the Audit plan , this will be used to mark the phase of the audit including notification performance documentation and follow up each with the proper keying Its also notable that the audit plan include all three types of audit the internal, external and extrinsic.
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PROCESS CAPABILITY A D CO TROLLABILITY
Process capability is usually decided by control charts, so this is usually done by historically documented data from similar systems or recently acquired data from running process, however controllability of the process can be measured by means of the failure mode effect analysis aided by simulations.
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P L A NNI N G F O R T O P QUA L IT Y

FOR A MARKET LED EDUCATION

SUPERVISED BY PROFESSOR NZAR SAMI

For A Market Led Education

Documentation Process Control

Template Date: 09 June 2011 Template Version: 01

For A Market Led Education

Documentation Process Control

Template Date: 09 June 2011 Template Version: 01

For A Market Led Education

Documentation Process Control

Template Date: 09 June 2011 Template Version: 01

For A Market Led Education

Documentation Process Control

Template Date: 09 June 2011 Template Version: 01

For A Market Led Education

IDE TIFY PROJECT

Documentation Process Control

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For A Market Led Education

Documentation Process Control

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For A Market Led Education

Contact Information monabelal86@hotmail.com Mohamed.medhat@gmail.com yasmeenhoweedy@yahoo.com islamameen@ymail.com randa.habib@effem.com

Table 2 Team members & responsibilities

Documentation Process Control

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For A Market Led Education .4.

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Table 3 Project Charter

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Documentation Process Control

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Figure 1 Tree Diagram

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Figure 2 Planning Network

None None (milestone) B C C C D,E,F G H

Duration (weeks) 2 0 20 4 8 12 2 108 2

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CO STRUCT HIGH-LEVEL FLOW DIAGRAM

Figure 3 High-level flow diagram

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Detailed flow diagram

Figure 4 Detailed flow diagram

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IDE TIFY ALL EXTER AL CUSTOMERS

IDE TIFY ALL I TER AL CUSTOMERS

Documentation Process Control

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