Damas MENA is an IT consulting and services firm headquartered in Riyadh, Saudi Arabia.

Key business lines: ADM, IT consulting, infrastructure outsourcing and BPO, IT products, and consumer care and Security systems. Damas MENA consulting acts as a door-opening event to improve/extend the client relationship Its consulting business is driven by the Global IT Consulting unit, which focuses on high-value onsite work. Projects are staffed from vertically aligned consulting teams as well as professionals with horizontal expertise (e.g., Enterprise Application Services practice) Target clients are usually large institutional and corporate businesses. The company uses a global delivery model to provide application development, maintenance and support, software package selection and integration, business process and technology advice, and specialized services.

Damas MENA has a dedicated global IT consulting team with multiple horizontal teams offering different consulting services, e.g., technology consulting, enterprise IT consulting, A global delivery model is the core of Damas MENA s delivery strategy. In addition to consultants based across the Middle East and North Africa, Damas MENA has centers in key offshore locations like India, etc. Damas MENA has built a high offshore-based effort into its package implementation practice with a majority of the consultants in Indian center.

Solutions and Services Damas MENA works across platforms from legacy mainframe to leading-edge Web servers, drawing on our broad, diverse base of business technology experts. Rather than defining our capabilities by the dozens of systems we work on, our technology service lines focus on families of technologies and the business areas they address. Damas MENA's service and support lines include

Application development and maintenance, including designing, coding, testing, and implementing software that supports the world's most significant businesses. Business intelligence, designing the capture and extraction of data from multiple sources and assembling it into information for competitive advantage. Distributed systems, connecting traditional businesses to clients, prospects, suppliers, and more through internal networks and the Internet. Independent Testing services, reducing the risks of failure as well as project and future maintenance costs by planning and implementing testing right from the start. Managed solutions, helping you realize maximum benefit from the applications that run your business.

Information Technology (IT) consulting profile Damas MENA Key focus areas

Primary focus Comments/description Industry Priority areas include manufacturing, retail and telecom Banking, Financial Services and Insurance Energy and Utility (E&U) Geography India, Middle East and APAC are the fastest growing sectors, given Company As increased focus Middle East and North Africa

Packages SAP and Oracle are the main packages implemented, both being equally preferred Company A implements

package suitable to the industry concerned (e.g., SAP better suits the E&U vertical in Europe and Oracle has focused solutions for E&U in North America) SAP and Oracle implementation services IT strategy and governance Solutions Provides technology consulting on SOA and services on toolsets to help CIOs monitor and improve IT enterprise effectiveness Quality consulting comprises process consulting and programming and services quality consulting Made significant investments in process certifications, e.g., Six Sigma Quality Consulting Buyers consulting client focus largely mirrors the overall focus of the organization, i.e., includes the largest firms in any industry aims to serve buyers that are looking to take advantage of the global sourcing model Main focus is Fortune 1000 companies Key growth areas BFSI will likely continue to remain the largest contributing industry in terms of growth Mobility (wirefree/detached) applications

implementation is a potential driver of growth

Damas MENA will maintain focus on a diversified set of industries

Damas MENA has the resources, experience, and capabilities to provide companies with the strategic intelligence, analysis, and insight that are crucial to making the right decisions in todays outsourcing marketplace.

With the vision of our leadership team, the personal commitment, and indeed, the passion of our professionals to deliver real value to our clients, our organization is unsurpassed in its ability to guide your companys future success.

Services

Application Development and Support

Service Description
The Application Development & Support (AD&S) service provides high-end design and the latest Web technologies at the lowest possible rates. The service provides services that leverage best practices as well as a defined Software Development Life Cycle (SDLC) methodology for building, maintaining and hosting Web applications and Web sites. Our service includes two main components:

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Web design and content work Application development

We offer expert graphic design, user interface, and content development services. We can help you design your look and feel for a website, design a logo, establish a brand identity, or provide creative input. We also design and implement content for websites. In addition to the benefit of handling the technical aspects of Web content implementation, we can help you think through your organization's Web presentation by helping you answer questions such as:

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Who is the typical visitor to my site? What kind of information is my typical visitor looking for? How can I present the most meaningful information in the most direct and understandable way? How do I organize the larger body of content on my website? Is my website accessible to visually impaired people? Does my website follow best practices for Web design?

In addition to creative design, the AD&S service provides expert user interface development, leveraging best-of-breed Web 2.0 features to improve the end-user experience for websites and applications. AD&S offers professional web application development. We provide expert software engineering services to develop high-end features for your website using the best tools and technology available. As a part of your project, we have the ability to rapidly leverage expert resources throughout our service portfolio, including Project Management, Software Quality Assurance, Security, and Hosting. Perhaps the most important factor is that we understand the importance of delivering more value to our customers and their constituents. Our institutional knowledge can be a tremendous asset in achieving successful outcomes for your project. Our goal is to provide you with the best service available at any price, for significantly lower rates than any competing provider. We are a team dedicated to providing with high-end talent, tools and technology at low rates.

Benefits
AD&S is a shared enterprise service available for agencies, local government entities, and educational institutions. When you consider your Web design and development needs, we know you have options. Therefore, we strive to provide a clear, compelling value proposition for our customers. Following are some highlights:

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Best-of-breed technology and design practices Portfolio of successes Competitive billing rates No competitive bidding process required

We believe this combination of factors makes the choice easy. AD&S provides you with the best Web design and development, at the lowest rates, with the shortest and simplest possible procurement of services. Contact us today to see what we can design for you.

Customers
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Cabling Services Structured Cabling

Service Description
Structured Cabling Services (SCS) offers customers convenient access to structured cabling installation, design, and project management. Cabling infrastructures provided with this service enable the transport of data, voice, and video over various copper and fiber optic media - ranging from typical office/cubicle environments to data centers to interconnection of buildings in campus environments. SCS provides a comprehensive approach to ensure a high quality, standards-based cabling infrastructure in adherence with the Telecommunications Wiring Guidelines and TIA/EIA (Telecommunications Industry Association/Electronics Industry Alliance) Telecommunications Building Wiring Standards. Structured Cabling Services consists of a team of BICSI RCDD (Building Industry Consulting Service International Inc., Registered Communications Distribution Designer) professionals dedicated to providing the best solutions and services to fit each customer's unique needs.

Benefits
By choosing Damas MENAs Structured Cabling Services, a customer can expect to benefit from the following:

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Easy access to professional structured cabling installations Structured Cabling Services team of BICSI RCDD design expertise Cabling installations that meet current National Electrical Code, BICSI best practices and TIA/EIA Telecommunications Building Wiring Standards specifications

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Certified cable plant with test results documentation Installations performed in adherence to manufacturers' and standards-based best practices One year warranty on materials and installation labor

Installations are performed by trained service technicians using the latest techniques in design, materials, and installation to ensure the flexibility of the customer's infrastructure to meet changing resource and future technology needs.

Customers
We have designed and installed a variety of products and services for our customers. Structured Cabling Services staff has managed over 65 different Category B customer projects during this same period. Current customers include:

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State Executive Branch agencies Local governments Community colleges Universities Public schools

How Do We Charge?
Structured Cabling
Depending on the size and scope of your cabling needs, SCS fees can fall into the following categories:

Category A Projects

Utilize fixed unit prices based on type of cables, termination methods, cable media, etc., for projects with typically less than 75 unit cable runs

Category B Projects

Consist of larger inside plant projects, typically over 75 unit cable runs or contain complex cabling solutions for outside plant installations or data centers. After detailed consultations with the customer, these types of projects are individually bid using SCS pre-qualified vendors. Once requirements are documented, securing a custom bid may take as little as 3 weeks, including

a detailed walkthrough by up to 10 pre-qualified vendors. Design/Consulting Services

Consist of an hourly billable rate, available for RFP and scope of work reviews, creating design specifications, performing project management and inspections, providing expertise in outside plant design, wireless, fiber redundancy, etc.

Next Steps
Start early! Structured cabling is one of the most important steps to ensure your IT project is completed on time and on budget. Step 1: General Questions: Contact the Service Desk at Step 2: Cabling requests: 1-800-xxx-xxxx or local 555-5555.

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Submit a Telecommunication Service Request form to initiate a cabling project. E-mail or fax the completed form to .

An SCS or vendor representative will contact you upon receipt of the form to determine your specific needs.

Design/Consulting requests:

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Submit a Telecommunications Service Request form to initiate a project consultation. E-mail or fax the completed form to .

An SCS or vendor representative will contact you upon receipt of the form to determine your specific needs.

Emergency repairs and installations:

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Initiate a Service Request ticket by contacting the Damas MENA Service Desk, available 24/7, at A representative will contact you to discuss your specific needs and schedule repairs.

IT Service Management (ITSM)

Service Description
IT Service Management (ITSM) is a shared service that provides a cost-effective, reliable, scalable, secure, feature-rich software tool that can be used to manage Incidents, Service Requests, Problems, and Changes in support of customers and lines of business. This service uses BMC Remedy IT Service Management suite of tools, which is compliant with the Information Technology Infrastructure Library (ITIL).

IT Service Management Features

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Incident Management -- for managing and tracking Incidents (a disruption to normal operations) and Service Requests (for new services, software or hardware). This Incident Management application is designed to manage the entire Incident Management process to assist in restoring service to customers as quickly as possible. The ability to prioritize Incidents and Service Requests according to business impact allows staff to focus efforts where it matters most.

Problem Management -- for managing Problem investigations from detection to eradication through the ITIL sub-processes of Problem Control, Error Control, and Pro-Active Problem Analysis. Problem Management processes remove defects from the IT infrastructure, eliminate recurring Incidents, and stabilize the environment.

Change Management -- for tracking scheduled and planned infrastructure changes. This includes process management and planning capabilities that help increase the speed and consistency in the way changes are implemented while minimizing risk and errors. This module includes a built-in approval process for Change and Release Management. The Change module is completely integrated with Incident, Problem, and Service Level Management applications.

Service Level Management -- for tracking Service Level commitments with customers and from vendors, thus allowing management to pinpoint weaknesses and take corrective action.

Benefits
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Ability to access and leverage a "best in class" Service Management software solution as a shared service without having to fund the significant up-front investment associated with the acquisition and deployment of a comparable vendor or in-house solution

Shared services provide an economy of scale so ongoing costs are significantly lower than those of comparable solutions

Customers
Service desks at the following agencies:

Local Area Network (LAN)

Service Description
LAN Services provides Local Area Network infrastructure within a building or campus environment, which enables data communication among local resources within an organization. These services support the infrastructure components and resources beginning where the end device connects into a wall plate. The service includes equipment maintenance, configuration, administration, monitoring, and support of network infrastructure.

Benefits
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Reliable Ethernet wired LAN connectivity Compliance with IT Security policies and standards Ownership of the entire infrastructure lifecycle Predictable monthly cost Network assessment and design consultation regarding service options based on business needs Management of structured cabling between end devices and network equipment

Goals
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Provide cost effective and efficient services that meet or exceed customer expectations. Enable a culture that has a passion for continuous service improvement. Focus on end-to-end excellence in process management and execution. Implement a simpler support model that improves productivity and reduces cost. Work to meet customer expectations and provide excellent communications with our customers. Work to eliminate recurring incidents through the use of the best processes and by seeking to improve the infrastructure. Lower the total cost of ownership of Information Technology assets and solutions by introducing a cross-agency standardization model.

Assess and deploy new technologies as required to drive improvements to employee productivity, security of the infrastructure and deliver cost improvements.

Customers

How Do We Charge?

Local Area Network (LAN)

Monthly Recurring Charges consist of the following components:

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Costs for hardware, software, maintenance, and management of the LAN infrastructure Standard MAC requests are included

One-Time Charges are comprised of the following:

Installation / implementation of LAN infrastructure

Pricing for Custom Solutions is available via custom quote.

Next Steps
Engaging Damas MENA is easy!

Firewall & Virtual Private Network (VPN) Intrusion Prevention Service (IPS) Managed Desktop Service Multimedia Event Production Performance Monitoring and Reporting Project Management Remote Access Skills Based Routing Software Quality Assurance (SQA) Structured Cabling Video Conferencing

Wide Area Network (WAN)

Web Conferencing
Service Description
Video Network Services (VNS) provides a comprehensive set of synchronous "real-time" video and multimedia collaboration services and provides with state- and worldwide video conferencing connectivity and other collaboration services. The VNS suite of services offer tools that, when used appropriately, can result in dramatic cost savings. VNS suite of services

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Video Conferencing Streaming Media

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Webcasting Hosting

Multimedia Event Production Web Conferencing

Web Conferencing The Web Conferencing solution consists of various display panels (pods) and components. We offer several prebuilt meeting room layouts, or you can customize a layout to suit your needs. The virtual conference room enables multiple users, or meeting attendees, to share computer screens or files, chat, broadcast live audio and video, and take part in other interactive online activities. As a part of the overall solution, we offer complimentary training seminars to introduce the new contract and help get you started using the service. Web Conferencing brings real-world functionality to online meetings, enabling organizations to communicate and collaborate instantly through easy-to-use and easy-to-access online personal meeting rooms. During these training sessions, we will discuss how to schedule meetings, upload content, run reports, create recordings, and manage attendees.

Benefits
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Web conferencing technology allows people to collaborate remotely using nothing more than a Web browser. Web conferencing is ideal for bringing communities across the country/world together to conduct meetings, distance learning, worker training, and other collaborative applications.

Web conferencing can increase productivity, reduce travel expenses, and allow staff to quickly meet with a number of geographical locations across the country or world.

Customers are able to choose the best rate plan based on their usage needs.

Wireless Local Area Network (WLAN)

Service Description
Wireless Local Area Network (WLAN) service provides user mobility within an office building to authorized employees and visitors Guest Access to the Internet/Intranet. This is accomplished by wirelessly integrating/extending the Local Area Network. WLAN service is an extension of the customer's Local Area Network that includes IEEE 802.11 compliant wireless access points (APs) and their communication with wireless Network Interface Cards (NICs) in laptops and other devices. Damas MENA provides design, implementation, and remote monitoring and management of a customer's WLAN. WLAN service is designed to serve staff and authorized agency visitors and guests. It is a shared technology and offers no guarantees for consistent bandwidth or performance. During the design phase, we will determine access point locations based on coverage and device counts that will allow for optimum speed and access. WLAN service is designed to support two types of wireless users in compliance with statewide IT security policies and standards:

Secured users

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State employees/contractors

Non-secured users

Guests with Internet access only

Service capability and components include:

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Extension of mobility within an office building - users can connect to critical business information wherever they are to improve their productivity

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Ability to share information with fellow employees and guests Enhanced collaboration in meeting conference rooms Fully managed service that meets CIO security standards and policies All hardware and software components required to deliver the WLAN service

Service implementation and support includes:

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Network assessment and design consultation regarding service options based on business needs Each WLAN deployment is tailored to customer coverage and security requirements Service delivery within 30 to 45 days, upon successful completion of site survey (if applicable), design and engineering activities, and procurement of any equipment and services

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Additional structured cabling and equipment requirements may delay service delivery Support is 24/7 via Damas MENA Network Operations Center and Service Desk Fault Management and Network Monitoring Configuration Management and Archive Performance Management Service Operations provides service based on ITIL methodologies for Incident, Problem, Change, Configuration and Release Management processes

Planning and conducting routine maintenance to the infrastructure, resulting in optimum network performance and stability

Benefits
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Extension of mobility within an office building - users can connect to critical business information wherever they are to improve their productivity

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Ability to share information with fellow employees and guests Enhanced collaboration in meeting conference rooms Fully managed service that meets security standards and policies designed for two types of wireless users secured and nonsecured

Proactive WLAN Performance Management and Troubleshooting includes performance alerts on such items as Bandwidth, Configuration, RF Coverage, and Interference. Remote Troubleshooting of wireless performance issues if any.

Customers

How Do We Charge?
Wireless Local Area Network (WLAN)
Office Building:

One-time costs

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Site installation / implementation of WLAN Access Points (up to 5 APs) Each additional WLAN Access Point installation

Monthly recurring charges consist of the following:

Costs for hardware, software, maintenance, and management of WLAN Access Points

Campus Environments:

Pricing for Custom Solutions is available via custom quote