SatWeb 2-Way - SkyEdge - Installation Manual - V7.1

Optus Satellite Services
SatWeb 2 Way (SkyEdge IP) VSAT Installation Manual
Version 7.1 2/03/2007
Table Of Contents
1 2
Page
INSTALLERS TOOLKIT ...............................................................................................................................................14 DEFINITIONS ............................................................................................................................................................14 INTRODUCTION ............................................................................................................................15 SYSTEM COMPONENTS ..............................................................................................................15 2.1 SATWEB SKYEDGE IP MODEM VERSION 3 ..................................................................................................15 2.2 CABLES ..........................................................................................................................................................16 2.2.1 Coaxial Cables.....................................................................................................................................16 2.2.2 Coaxial Cable Specifications...............................................................................................................16 2.2.3 LAN Cables ..........................................................................................................................................17 2.3 CUSTOMER EQUIPMENT .................................................................................................................................17 2.3.1 Customer PC........................................................................................................................................17 3 INSTALLATION OF RX-TX ANTENNA (GENERAL)..............................................................18 3.1 PRECAUTIONS.................................................................................................................................................18 3.2 ANTENNA SITE SELECTION .............................................................................................................................18 3.3 ANTENNA MOUNT INSTALLATION OPTIONS....................................................................................................18 3.4 EXTERNAL HARDWARE INSTALLATION OVERVIEW ........................................................................................19 3.5 ODU ASSEMBLY ............................................................................................................................................19 3.5.1 Assembling the Feed Support Kit.........................................................................................................20 3.5.2 Assembling the HPC to the OMT:........................................................................................................21 3.5.3 Assembling the LNB to the OMT: ........................................................................................................21 3.5.4 RF Cables and Conduit........................................................................................................................21 3.5.5 Installing AZ/El Cap Mount on Mounting Pole ...................................................................................22 3.5.6 Azimuth Setting ....................................................................................................................................22 3.5.7 Elevation Setting ..................................................................................................................................22 3.5.8 Polarisation Setting .............................................................................................................................23 3.5.9 Final Adjustments ................................................................................................................................23 4 CONFIGURING THE SKYEDGE IP MODEM ...........................................................................23 4.1 CONFIGURING SKYEDGE VSATS VIA SKYMANAGE WEB PAGE .....................................................................23 4.2 ACCESSING THE SKYMANAGE WEB PAGE......................................................................................................23 4.3 CONNECT THE INSTALLER LAPTOP TO THE SKYEDGE IP MODEM...................................................................24 4.4 CONFIGURATION PARAMETERS (VALUES TO BE ENTERED) .............................................................................27 4.5 CONFIGURING THE VSAT...............................................................................................................................28 4.5.1 Configuring the VSAT manually (not from a file)................................................................................29 4.5.2 Reset VSAT...........................................................................................................................................30 4.5.3 Configuring the VSAT from a file ........................................................................................................32 4.5.4 Saving the Configuration as a File ......................................................................................................32 4.5.5 Uploading a File to a VSAT.................................................................................................................33 4.5.6 Modifying VSAT Parameters ...............................................................................................................34 4.6 SET CUSTOMER PC TO DHCP OR STATIC IP ADDRESS ................................................................................35 4.6.1 Bring up the Command window...........................................................................................................36 4.6.2 Ping Testing the Network.....................................................................................................................37 4.7 CONNECTING THE CUSTOMER'S PC TO THE SKYEDGE IP ...............................................................................38 4.8 EMAIL ............................................................................................................................................................38 4.9 CONFIGURING CUSTOMER'S BROWSER FOR RPA ...........................................................................................39 4.9.1 Browsing the Internet...........................................................................................................................40 5 6 7 7.1 7.2 8 5 March 2007 FINAL CHECKLIST.......................................................................................................................41 APPENDIX A - EMAIL SET UP....................................................................................................42 DOCUMENT CONTROL ...............................................................................................................46 AUTHORISATION.............................................................................................................................................46 AMENDMENT LIST ..........................................................................................................................................46 APPENDIX B - TROUBLESHOOTING .......................................................................................47 SatWeb 2 way Installation Manual Version: 7.1 Page 13
9 10
APPENDIX C - COMMON PING ADDRESSES FOR TROUBLESHOOTING ......................48 APPENDIX D - REFERENCE SPECTRUM ANALYSER PLOTS............................................48
Installers toolkit
Satellite signal meter Compass Standard dish installation equipment Inclinometer This manual Multimeter
Laptop [Win2000/WinXP operating system] with RJ45 ethernet port (NIC)
Definitions
BOC CPA DHCP DVB-S FTDMA HOP HPC ID IDU IPE LAN LED LNB Modem NIC NMS ODU OMT RF RPA Rx SSPA Tx USB VSAT Broadcast Operating Centre (Belrose Satellite facility) Customer Profile Allocation (formerly VSAT ID) Dynamic Host Control Protocol Digital Video Broadcasting Satellite Standard Frequency Time Division Multiple Access Hand Over Pack (customers fault handling procedures) High Power Up Converter (or SSPA or transmitter) Identifier (eg., Circuit ID) In-Door Unit (SatWeb modem) IP Encapsulator Local Area Network Light Emitting Diode Low Noise Block amplifier (receiver) Indoor Unit (IDU) or SatWeb modem (SkyEdge IP) Network Interface Card Network Management System OutDoor Unit (SSPA, LNB, Feed Horn & OMT assembly) Ortho-Mode Transducer Radio Frequency Remote Page Accelerator Receive Solid State Power Amplifier (transmitter) Transmit Universal Serial Bus Very Small Aperture Terminal (also refers to SkyEdge IP kit)
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SatWeb 2 way Installation Manual Version: 7.1
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1 Introduction
This work instruction contains detailed procedures for installation and configuration of the SatWeb VSAT terminal equipment: This document will not cover the Microsoft VISTA operating system. Refer to the separate VISTA technical bulletin. It is a prerequisite that the installer is experienced in VSAT antenna assembly and alignment and has completed an Optus SatWeb installation training course. Parameters for SW7 (B3 A-pol), SW8 (B3 B-pol) and SY1 (D1 A-pol) are listed in this document. For downlink Frequencies see the spectrum analyser plots in Heading 10.
2 System Components
Upon arrival at site, call Optus BOC upon arrival at the Customer Site (1800 500163 and listen to the voice prompts depending on the circuit ID to install) - Quote the circuit ID (e.g SW7-0xxxxx, SW8-0xxxxx, SY1-0xxxxx); NOTE: Not all customers receive "Enhanced IP" features, i.e., DHCP. Hence, static IP addressing may be required refer to BOC. All consumer SkyEdge IP installations receive RPA (remote page accelerator) for Internet browsing. The SatWeb 2-way VSAT site contains the following components: 1. Outdoor equipment consisting of the following: OutDoor Unit (ODU) containing the RF electronics [See Heading Antenna assembly [See Heading 2. SatWeb SkyEdge IP modem [ can be Ver 1 (blue) Ver 2 (curved) and Ver 3 (24 Volt)] 3. Cables used to connect the system components: [See Heading Two 75 ohm coaxial cables to connect the ODU to the SatWeb modem Crossed Cat5 LAN cable, connecting the SatWeb modem to the PC USB cable is not supported by the SkyEdge IP modem [the customer must ensure their PC or router has a spare an ethernet port to connect to the SkyEdge IP modem's ethernet port]. 4. Customer's PC or router [See Heading
2.1 SatWeb SkyEdge IP modem Version 3

Three models of SkyEdge have been released
Figure 2-1 SkyEdge Ver. 3 Front Panel
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LED PWR Rx SYNC On-Line Tx VPN
FUNCTION On when power is connected On when Receiver card is "locked" receiving valid outbound signal On when modem synchronises Transmitter to the DVB outbound carrier On when communication link to the NMS is active Blinks when signal is transmitted to the hub When VPN is active
Figure 2-2 SkyEdge Ver. 3 Rear Panel
2.2 Cables
2.2.1 Coaxial Cables The cables between the ODU and IDU provide a full duplex communication path consisting of two coaxial cables: Transmit (Tx) and Receive (Rx). The coaxial cables carry inbound and outbound signals at L-band (950 to 2150MHz) and 22V to 26VDC power for the SSPA and 14V to 22VDC for the LNB. The installer must supply 2 coax cables (pre-labelled RF-in & RF-out) for connection between a fixed wall plate (terminating the antenna cables) and the modem's female F-type connectors. 2.2.2 Coaxial Cable Specifications The coaxial cables connecting the IDU to the ODU will attenuate the signal amplitude. The amount of attenuation of both RF and DC is directly proportional to the cable quality, length and type. If a specified length is exceeded, line attenuation becomes significant and line amplifiers must be added. The following table lists two cable types and the maximum length for each, both with and without line amplification.
Cable Type RG-6U RG-11U
Maximum Length Without Line Amplification 35 metres 60 metres
Maximum Length With Line Amplification 80 metres 160 metres
Note: All cables used must be specified for use in the 950 2150MHz range, 75 impedance, and must be made of copper only.
5 March 2007 SatWeb 2 way Installation Manual Version: 7.1 Page 16
If a Rx line amplifier is required it should be installed as close to the LNB output as practical. If Tx line amplification is required it should be installed at the modem 'RF-out' output, as close as practical to the modem. Higher quality (low loss) cables with a solid copper centre conductor can be used for long distances if approved by the Optus Project Manager 2.2.3 LAN Cables The maximum length of a LAN cable is 100 metres. Ethernet hubs or switches can be used to extend the distance between the modem and PC.
2.3 Customer Equipment

The customer is able to connect any TCP/IP compatible device such as a Windows PC (Win 2000, Windows XP, Windows Vista) Macintosh, Linux or Router. The installer must test the installation using their own laptop PC connected to the modem's ethernet port and demonstrate to the customer. As Optus only supports the SatWeb SkyEdge IP terminal up to the ethernet port, connecting and configuring a device other than Win2000, WinXP or Win Vista, is the responsibility of the customer. 2.3.1 Customer PC The installer shall offer to connect the customer's Windows 2000,Window XP or Vista PC. Other operating systems and routers are the sole responsibility of the Customer. The installer will be advised of the IP Address details by BOC staff and quoting the Circuit ID of the site, upon arrival at site. He can also identify the IP configuration (ipconfig from a MS-DOS command prompt window see Figure 2-3 below) and advise the customer of these details.
Figure 2-3 MS-DOS "ipconfig"
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3 Installation of Rx-Tx Antenna (General)

3.1 Precautions Beware of electrical shock when working in areas where overhead power lines are present. Remove power from all equipment prior to disconnecting or connecting cabling. Use appropriate handling and safety precautions when lifting and hoisting equipment Plan the procedure and make sure that everyone involved knows their role Use bunting and other markers to restrict access of other persons to your work areas or areas immediately below your work area - particularly children (OH&S requirement) Ensure the site contact has agreed with the intended approach and has signed the Site Acceptance Form "Prior to Commencement" section Refer to Heading 10 for spectrum plots of B3, and D1 satellites. C1 plot is also included for reference
3.2
Antenna Site Selection The location to install the dish must be selected and agreed to by the customer in coordination with the installer. The decision will be based on examination of the following considerations and local conditions: Existence of unobstructed line of sight to Optus B3 satellite located at 152E longitude (for SW7 and SW8 circuit IDs) or Optus D1 satellite located at 160E (for SY1 circuit IDs) Absence of high buildings, trees etc. which may block the signal path Suitability of the building construction and other local factors Environmental constraints and EMI/RFI conditions at the site [ensure dish is located so it does not point at existing Tx/Rx devices on the site] or into the path of pedestrian traffic. Ideally, the base of the dish should be no less than 2m above the ground or above the gutter height of a house or in a fenced-off area if a low ground mount must be utilised. Agreement with the building owner/tenant must be attached. Please have the customer sign the Site Acceptance Form "Prior to Commencement" section prior to installation to show the customer agrees with the proposed location of both the dish and IDU. Have the customer sign the Site Acceptance Form again at the completion of the installation and testing.
3.3
Antenna Mount Installation Options Choose the antenna mount that most suits the situation. Non-Penetrating mount (for roof or ground) Penetrating Mount (also known as Pole Mount) Pole/Wall Mount Ensure that the installation complies with all mount and antenna manufacturers instructions and is certified for the wind rating of the area where the installation is being conducted.
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3.4
External Hardware installation Overview
The hardware installation consists of the following steps: Assemble antenna mount and install the mount Assemble the antenna and attach it on the mount Attach the RF warning sticker on the rear or front of the antenna reflector in a position which can be clearly seen by persons approaching the antenna (a 1.8m requires two). Refer to Heading 10 for spectrum plots of B3, and D1 satellites. C1 plot is also included for reference caution stickers: one on the front and one on the rear) Attach the "Yes Optus" sticker on the reflector surface of the antenna by first cleaning the area with Methylated Spirits Assemble the ODU and secure it to the support arms and collar Perform initial antenna adjustment using azimuth and elevation angle to Optus B3 152E Align the polariser to maximise C/No Refer to Section 4 and follow the commissioning instructions Perform final antenna adjustment via Cross Pol check with BOC 3.5 ODU Assembly The outdoor equipment consists of VSAT antenna (offset feed) and ODU. The ODU, mounted at the focal point of the antenna, transmits modulated RF signals to the hub and receives modulated RF signals from the hub, via the satellite. The ODU unit incorporates the following components: Power amplifier (SSPA) and High-Power up-Converter (HPC) to transmit the signal Low-Noise block down converter (LNB) to receive the signal Ortho-Mode Transducer (OMT) for connecting the HPC and the LNB Antenna Feed Horn
Figure 3-1 OutDoor Unit (ODU) The SSPA and LNB are connected to separate ports on the OMT. This configuration provides reception of a signal on one polarisation and transmissions on the orthogonal polarisation [eg., Rx on B3/T12 Horizontal (down) i.e., B Pol - Optus B3 at 152E orbital location].. The ODU is sealed to withstand harsh environmental conditions and is capable of functioning reliably in ambient temperatures ranging from -40C to +60C with relative humidity up to 100%. Care must be taken to ensure clean surfaces before screwing parts together. Screws must be coated with anti-seize compound to avoid corrosion (stainless screws into alloy body).
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The SatWeb SkyEdge IP modem is connected to the ODU mounted on the antenna via two coaxial cables. The SatWeb SkyEdge modem is connected to the PC via a crossover Cat5 LAN cable. The front view of the SatWeb modem is shown below. Three models of SkyEdge have been released 3.5.1 Assembling the Feed Support Kit ODU assembly requires adequate expertise and knowledge. Therefore, a qualified technician should perform the procedure. -use Anti-Seize compound on screws. For assembly details, refer to Figure 3-2, Figure 3-3, Figure 3-4 and Table 3-1
Figure 3-2 ODU Assembly Table 3-1: ODU Components

No. B C D G H I J K L M N O ITEM Adapter Screw (use Anti-Seize compound) Washer O Ring Gasket Tx Port Collar HPC (SSPA) O Ring Gasket OMT Feed Cover LNB O Ring Gasket LNB Rx Port Collar Adapter Screw (use Anti-Seize compound) Washer
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Figure 3-3 Correct Wave-Guide Polarisation
Figure 3-4 Incorrect Wave-Guide Polarisation 3.5.2 1. 2. 3. Assembling the HPC to the OMT: Using petroleum jelly, lubricate the HPC O- Ring gasket (I). Place the O-Ring (I) on its corresponding groove on the HPC (H). Attach the HPC (H) to the OMT and tighten the four screws (B) -use Anti-Seize compound.
NOTE
Verify the wave-guide polarisation is correct (Figure 3-3). Cross-tighten the screws to verify proper attachment. 4. To verify no light passes between the HPC and the Tx port collar (G), hold the assembly against a light source and look at the assembly sideways. 3.5.3 1. 2. 3. Assembling the LNB to the OMT: Using petroleum jelly, lubricate the LNB O-Ring gasket (K). Place the O-Ring (K) gasket on its corresponding groove on the LNB (L). Attach the LNB (L) to the OMT Rx port collar (M) using the four screws (N) -use Anti-Seize
compound or petroleum jelly..
3.5.4
RF Cables and Conduit The RF cables should have a gentle radius from the Ftype connectors on the LNB and SSPA to minimise any strain on the cable's connectors. The F-type connectors must be sealed with self-amalgamating tape. Leave a loop of coax cable coiled up behind the dish for both Tx and Rx cables of 30 cm diameter for future use. Attach cable ties to the ODU, support arms, cables particularly near the ODU, to deter bird damage. Figure 3-5 1.2m roof mount with bird proofing
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3.5.5 Installing AZ/El Cap Mount on Mounting Pole The AZ/EL cap is factory pre-assembled. Before installing the AZ/EL cap, check that mount is secured (the concrete is in place and cured -where applicable). Install the AZ/EL cap onto the mast pipe. Tighten the clamp bolts so that the cap is held stationary on the pole but can be swivelled with slight pressure. The dish has fine adjustment for AZ and EL. 3.5.6 Azimuth Setting 1. Using a compass, rotate the antenna on the mount until the calculated azimuth setting is reached. Remember when using the compass to take into account the magnetic declination of your area [e.g., approximately 13E for Sydney] and ferrous items close by. 2. Using the field strength meter or a spectrum analyser, slowly sweep the antenna in the azimuth direction until the desired signal is located. If the signal is not found, increase or decrease the elevation angle and repeat the azimuth sweep until the desired signal is found, see Section 10 for spectrum analyser plots. Adjust AZ fine adjustment (not shown). 3.5.7 Elevation Setting The 1.2m Channel Master Type 120Tx offset dish is shown in Figure 3-6. Loosen the elevation lock bolts in the curved slots (both sides) and the pivot bolts on both sides of the AZ/EL mount. Turn the elevation adjustment bolt clockwise to increase elevation or counter clockwise to decrease elevation. To align, look through the elongated adjustment slot in the housing and adjust the elevation angle until the edge of the internal bracket is aligned with the appropriate engraved angle marking on the antenna housing (refer to Figure 3-6). Figure 3-6 Elevation setting on 1.2m antenna The 1.8m Channel Master Type 183 offset dish is shown in Figure 3-7 Note: Degree values shown on the inclinometer are mechanical; that is when the reflector face is vertical mechanical elevation is 90 or axis is 0% while the beam elevation (Bore Sight) axis is 22.6. Therefore as the reflector is aligned, remember to compensate for the 22.6 offset angle to get the correct beam axis elevation. Figure 3-7 1.8 metre antenna elevation alignment using Inclinometer
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3.5.8 Polarisation Setting Note the polariser markings and how it is adjusted. Once the ODU is installed, rotate the polariser to maximum signal (tighten the bolts allowing enough play for fine-tuning during the Cross Pol check with Optus BOC). Be careful to adjust to Horizontal Pol (SW8-xxxx on B3 satellite) or Vertical Pol (SW7-xxxxxx on B3 satellite and SY1-xxxxxx on D1 satellite). 3.5.9 Final Adjustments In order to optimise the strength of the satellite signal and antenna performance: 1. Modify, in turn, the elevation, azimuth and feed polarisation setting until the maximum Carrier to Noise (C/No) is achieved. 2. When the maximum signal strength is established, recheck the Satellite signal level and perform a Cross Pol with Optus BOC. Record the cross Pol adjustment on the Site Acceptance Form including BOC staff's initials 3. Tighten and torque all remaining AZ/EL and polariser mount hardware. Note: The Site will not be signed off unless the cross pol test is completed with the BOC.
4 Configuring the SkyEdge IP Modem

When configuring a SkyEdge modem, the following steps are required: - Connect the power cable ONLY to the SkyEdge IP modem. - Turn on the power to the SkyEdge IP modem. NOTE: Before starting the configuration process verify that all of the configuration parameters, required during the procedure, are available.
4.1 Configuring SkyEdge VSATs via SkyManage Web Page

All SkyEdge VSATs can be configured via the SkyManage web page contained in the factory installed Boot Code version 2.0.3.3 or higher. SkyEdge IP Version 3 VSATs must be configured using this procedure because they do not have a keypad or LCD display.
4.2 Accessing the SkyManage Web Page

NOTE: Microsoft Internet Explorer (V 5.5 or higher) and Firefox (V 1.0 or higher) web browsers are supported on PCs. The SkyManage web page can be accessed in a number of different ways, although either a crossed LAN cable or a wireless connection can be used: - Via a PC using a cross LAN cable - Via a PC with a wireless link. A wireless adapter is inserted in the VSAT LAN port. - Via a PDA (Palm type device) running Microsoft Mobile 2003 or Palm OS with PalmOne Blazer (V4.0 or higher) web browser. A wireless adapter is inserted in the VSAT LAN port. All of the captures in this section were taken using Microsoft Internet Explorer. The screens viewed when using other web browsers may be slightly different in appearance.
All of the captures were carried out on a VSAT that had not yet downloaded its operational code. Verify that the device being accessed has its IP address configured on the same subnet as the built-in web page (192.168.1.1). To set up the ethernet IP address, see Heading 4.3 Verify that the use of a proxy has been disabled in the browser application.
4.3 Connect the Installer Laptop to the SkyEdge IP Modem

1. Power up the laptop.
Right click on the Network Connections ICON (may also be called "network neighbourhood")and select the "Properties" option or click on Start Control Panels Network
2. Right click on Local Area Connection (or the ethernet adaptor)
3. Select Internet Protocol (TCP/IP) option and then click on the "Properties" button below
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4. Select Use the following IP Address and as shown in Figure 4-1
Figure 4-1 SkyManage Web Page IP address 5. Connect the SkyEdge Modem to your laptop using the crossed Ethernet cable supplied with the SkyEdge modem. 6. To open the SkyManage web page type 192.168.1.1 in the address bar and click Go to open. Result: The SkyManage home page opens (Figure 4-2).
Figure 4-2 SkyManage home page
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The home page, viewable by all users, contains the following information (for an operational VSAT additional parameters are shown): - The VSAT type is indicated by the picture in the upper right corner - The VSAT status (in this case Boot) is shown by the logo in the upper left corner - Active code type - Boot or Operational - Outbound Lock state Unlocked or Locked - LAN Port speed and duplex mode mode - Powering mode Normal/Low Power/Power Save - Operation time time since VSAT was powered on or reset 7. Click Info to open the page (Figure 4-3) showing the hardware and software components of the VSAT
Figure 4-3 SkyManage Info page 8. Click Telemetry to view the available telemetries (Figure 4-4).
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Figure 4-4 Telemetry Page
4.4 Configuration Parameters (values to be entered)

When calling the BOC, quote the CIRCUIT ID number and BOC can confirm the information as below. This should be checked from the installers job sheet when calling BOC. Parameters are summarised in Table 4-1 for the SW7, SW8 and SY1 services. Note some parameters are site or service specific and will need to be changed on a case by case basis for specific customers. Table 4-1 SkyEdge parameters Parameter VSAT ID Management PID Outbound Frequency Outbound Modulation Outbound ID Outbound Coder Rate Outbound Data Rate Work Group ID A-pol SW7 xxxx 2050 515 1295000 kHz 0 (DVB) 1 5 2 11 9 8PSK 5 1201000 kHz 515 1187100 kHz B-pol SW8 xxxx D1 A-pol Comment SY1 xxxx Site Specific (unique per customer) Decimal value for SkyEdge A-pol. Decimal value for SkyEdge B-pol. It is calculated by Downlink Ku-Band Centre Freq - LNB L-Band LO i.e., 12501MHz - 11300MHz = 1201MHz DVB for SW7 .. QPSK Turbo for SW8 8PSK for SY1 2/3 for SW7 3/4 for SY1 7/8 for SW8
3/4 2.05 36862746 49891611 32105443 bps bps bps n/a 257 257 n/a 258 258 [Customer 256 259 256 dependant] 257 260 259 261 260 Software Group ID 522 522 513
Dragnet HarbourIT Bordernet. Optus ISP Optus test band SW7, SW8 SY1
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4.5 Configuring the VSAT

To configure the VSAT from the SkyManage web site: 1. Click Installer. Result: The Installer Login screen opens (Figure 4-5).
2. Type the User name inst and Type Password $Sat2598$ and click OK.
Figure 4-5 Installer login Result: The Setup page opens (Figure 4-6) showing the existing parameters.
Figure 4-6 Existing Parameters (in Ver 2 SkyEdge) NOTE: the Ver 3 SkyEdge modem has additional entries that can be left as default. Do not change the Web Site IP Address entry.
4.5.1 Configuring the VSAT manually (not from a file) 3. Enter all of the configuration parameters in Table 4-1 as required for your Circuit ID Result: The Parameters entered (SY1 Optus ISP) are displayed opens (Figure 4-7).
Figure 4-7 SY1 (Optus ISP) parameters NOTE: Parameters marked with an asterisk (*) must be typed in the field. All other parameters are selected from the drop-down list. Each of the parameters has a pop-up with the valid range. If an out of range value is used a warning will appear next to the parameter as shown.
4. When all of the parameters have been entered, click Submit.

Result: The confirmation message appears (Figure 4-8).
Figure 4-8 Click SUBMIT to accept parameters entered Result: The confirmation message appears (Figure 4-9).
Figure 4-9 Confirmation of SUBMIT 5. Click OK. Result: The Submit Successful message appears (Figure 4-10).
Figure 4-10 4.5.2 Reset VSAT To reset a VSAT: 1. On the Installer page, click Reset.
Submit Successful message
Result: The Reset VSAT page opens (Figure 4-11).
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Figure 4-11
Reset VSAT
Figure 4-12
Confirm Reset VSAT message
When the VSAT is reset the parameters entered are saved and actioned. As per the parameters specified in Figure 4-7 new software will then be downloaded from the hub. 3. Click OK. Result: The Reset VSAT Successful message appears (Figure 4-13).
Figure 4-13
Reset VSAT Successful
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4.5.3 Configuring the VSAT from a file NOTE: This procedure can only be used with a PC and not with a PDA. When multiple VSATs are configured, the changes between them are minimal. In order to simplify the configuration process, the configuration of one VSAT file used for others using the procedure in this section. The parts of the procedure are as follows: Save the configuration to a PC as a file Upload the file to the VSAT to be configured Modify the parameters as necessary (in all cases the VSAT ID must be changed)
4.5.4 Saving the Configuration as a File To save a VSAT configuration as a file: 1. After submitting the configuration as per Figure 4-7, click Setup from File. Result: The Setup from file page opens (Figure 4-14).
Figure 4-14
Setup from file
2. Click Save current setup parameters to file. Result: The Save file message appears (Figure 4-15).
Figure 4-15
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Save as file
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3. Click Save. An example of a file is C:\SY1 test VSAT 20070302a.vsat Result: A Save As dialog box opens. 4. Save the file to the desired location. It is recommended that the file be saved to the Desktop. A sample file is shown in Figure 4-16.
Figure 4-16
VSAT Set up file (example)
Figure 4-17 4.5.5 Uploading a File to a VSAT To upload a file to a VSAT:
Do not edit the VSAT file
1. On the Setup from file page, click Browse (Figure 4-18). 2. Browse to the location of the file, select the file icon and click Load.
Figure 4-18
File to Upload is Selected
Result: The parameters are loaded to the VSAT.

4.5.6 Modifying VSAT Parameters To modify the VSAT parameters to be different from the ones in the imported file, go to Heading 4.5.1. Change the VSAT ID (and any other parameters for your Circuit ID) Hint: Create a separate file for each customer type you usually install.\
The VSAT will need to be RESET to force it to accept the new parameters and download the specific software.
Go to Heading 4.5.2 Reset VSAT Turn off modem, connect the RF (Tx and Rx) cables. Turn on again to download software
WARNING DO NOT CONNECT AND DISCONNECT RF CABLES WHILE MODEMS IS TURNED ON FIRST check the RF Cables (TRANSMIT AND RECEIVE) are connected at the modem AND at the ODU The Modem will take approximately 5 minutes to come on-line. Turn On the Modem:
NOTE: dependent on the order, the IP address must be set to either DHCP or STATIC Assigned IP Address". Take note of the service order. If in doubt, contact the installations Project Manager or confirm with BOC staff, during your first contact and quote the circuit ID (SW7-0xxxxx or SW8-0xxxxx or SY1- 0xxxxx).
After the software download is complete the SkyManage web site can be checked to confirm the link is operational and Acceleration is ON.
Figure 4-19 VSAT Authenticated with Sync and Satellite Link Up
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4.6 Set customer PC to DHCP or STATIC IP Address

1. Configure the installer's laptop for Static IP addressing [for private networks, DHCP addressing see item 3 below]
First select "Network" in Control Panels Select Internet Protocol (TCP/IP) and click Properties
2.
If STATIC Addressing is required, enter: the PC's IP address the Subnet mask and the Default Gateway (VSAT IP address) from the Site Acceptance Form details or as advised by BOC. Enter the DNS IP addresses Primary: 61.88.88.88 Secondary: 192.65.91.129 Then go to item 4 below
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3.
If DHCP Addressing is required, click: obtain an IP address automatically obtain DNS server address automatically click OK, click OK, to accept the changes Then go to item 4 below
4. 5.
Reboot the PC Perform connectivity tests See Heading 4.6.1 for details
Select Start/Restart computer for all settings to take effect Open a MS-DOS window Type <ping 192.168.1.20> or <ping 61.88.88.88> This should respond with a round trip time of about 500 to 1600 msecs
4.6.1 Bring up the Command window 1. Click on the Start button on the Client PC Desktop 2. Select the Run option 3. Small window with cmd appears on the screen Alternatively go to Start/Programs/Accessories/ and select Command Prompt
4. Click OK
5. An MS-DOS window appears
4.6.2 Ping Testing the Network To conduct a successful ping test, the following format needs to be adopted with each test. At the command prompt type the following syntax ping xxx.xxx.xxx.xxx e.g. ping 61.88.88.88 w 3000 and press Enter
A reply should arrive within approximately 1 second after pressing the Enter key. Ensure that you enter the IP address correctly. Dots (period) are used as separators between each of the four number fields. Use the table below to ping test an installation Ping Target Target IP Address B-pol Hub IP Address 192.168.1.203 A-pol Hub IP Address 192.168.1.204 Hub Router 192.168.1.20 D1A-pol Hub router 172.24.4.254 DNS check 61.88.88.88 Command ping 192.168.1.203 w 3000 ping 192.168.1.203 w 3000 ping 192.168.1.20 w 3000 ping 172.24.4.254 w 3000 Ping 61.88.88.88
The following Command Window below shows an example of a failed ping (Request timed out) followed by a successful ping
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If all of these tests are successful close the command window. 6. Finally, attach a sticker onto the MODEM and write the site specific circuit ID code. Refer to the Site Specific Spreadsheet which has a unique SW7-0xxxxx or SW8-0xxxxx or SY1- 0xxxxx number for each site. This is the circuit ID for the site. This sticker must have the VSAT circuit ID clearly printed. This must be quoted by the customer when reporting a problem
4.7 Connecting the Customer's PC to the SkyEdge IP

Once the SkyEdge Modem is configured correctly disconnect your laptop from the SkyEdge IP Modem. NOTE: not all SkyEdge IP installations receive "Enhanced IP" features, i.e., DHCP is not enabled for all customers. Take note of the service order. If DHCP is not specified, the IP address must be set to STATIC Assigned IP Address" Before connecting the customer's PC ensure that it is configured for DHCP or STATIC Assigned IP Address (see heading 4.3 point 1. in the table above). Connect the customer PC (or other device) to the modem using the existing Cat5 cable and restart the PC or other device (eg., router - this is entirely the customer's responsibility). If the customer declines, please note on the Site Acceptance Form and have the customer initial. Devices other than a Windows PC are the responsibility of the customer.
4.8 Email
When a customer buys an Optus Broadband Satellite (SatWeb) service, they may be offered an email account. See Appendix A - Email Set Up, for instructions of how to set up the customer's email account for various operating systems and mail software. The installer is required to set up the customers mail account, only if they are using Outlook Express. Other mail systems refer to the link indicated in Appendix A - Email Set Up and advise the customer that they will need to set this up.
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4.9 Configuring Customer's Browser For RPA

Note: proxy settings in the browser should NOT be enabled for customers using a VPN client. For Internet customers, enable the proxy in the browser. The IP address of SkyEdge IP modem and port 9877 will need to be entered in the browser "HTTP" proxy as detailed below. The following are the steps required to configure the Internet Explorer proxy 1. Open the Internet Explorer Browser and Select the Tools menu and Internet Options as shown
2.
Select the Connections Tab and then click on the LAN Settings button
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3.
Check the "Use a proxy server" option and then select the "Advanced" button
4.
In the HTTP field only type the VSAT IP address (Refer to the site specific spreadsheet) and enter port 9877. This number is also the "default gateway" of the customer equipment connected to the VSAT Modem.
DO NOT CHECK the "Use the same proxy server for all protocols" Then press "OK" Then press "OK" again to close the Internet Tools window. This IP address is the IP address of the VSAT modem. to confirm, (see Figure 2-3 MS-DOS "ipconfig") note the "default GW address". This is the address to enter here. 4.9.1 Browsing the Internet The final test to prove functionality is to browse the Internet. 1. On the Client PC locate the Internet Explorer Icon 2. Double Click on the Icon 3. Internet Explorer will launch and attempt to connect to a default address 4. In the URL (address) window type in www.bom.gov.au 5. This will take you to the Bureau of Meteorology web site 6. Follow a few links to ensure that the system is working OK 7. Browse any other site as desired Note: if prompted web page is unavailable - try alternative web sites in case the previous site was busy or offline.
5 Final Checklist
1. 2. Leave two complete loops of cable approx 30cm in diameter tied up behind the dish Ensure there are closely spaced cable ties attached (upwards) to the ODU support arms near the ODU, on the LNB SSPA and exposed coax cables near the ODU to protect the feed horn and RF cables from birds Use at least three cable ties to secure the cable to the ODU support arms and ensure there is no strain on the SSPA and LNB's F-connectors Check that cables are clearly labelled (Transmit Tx and Receive Rx) especially at the modem (a wall plate and RG6 tails between the modem and wall plate need to be supplied and labelled). Ensure that the cable is neatly dressed and tie-wrapped and conduits/Aussie Duct secured Cut the ends of all tie-wrap off flush (except those used for bird protection) Neatly touch up all marks and scratches Clean the area of any packaging, spare parts or debris from the installation Check that all mounting hardware is tightened to appropriate torque Make sure that all outdoor connectors are weatherproofed (use self-amalgamating rubber tape) after any necessary testing has been completed Place label on SkyEdge IP modem with SatWeb Circuit ID [e.g., SY1-00xxxx]. Leave the Handover form for fault and account matters Enter on the Site Acceptance Form: SatWeb Modem Model Number and Serial Number SSPA Serial Number LNB Serial Number take PHOTOS of the dish from different angles, in relation to other buildings and include one close up photo of the dish. Ensure site can be identified from the photo by placing an A4 sheet with site name in front of dish before taking photo. Take a photo of the modem as installed with the cct ID label visible on the photo. Complete Cross Pol check with BOC and record BOC staff initials and C/No figure Complete the Site Acceptance Form and have the site contact witness and sign the form Leave a copy of the Site Acceptance Form with the site contact Fax the Site Acceptance Form to the installation company's Project Manager and fax to Optus Project Manager on 1800 009 442
3. 4.
5. 6. 7. 8. 9. 10. 11. 12. 13.
14. 15. 16. 17.
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6 Appendix A - Email Set Up

browse to http://www1.optusnet.com.au/helpdesk/email or read the attached http://www.optusnet.com.au/help/dial/connected/windows/email
Configure Outlook Express Mail for Windows

Step 1 of 7 Open Outlook Express. Click on the Tools menu located at the top of the window. Click on Accounts.
Step 2 of 7 Click the Mail tab located at the top of the window. Click the Add button located at the right hand side of the window. Select Mail from the pop out menu.
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Step 3 of 7 Type your name in the Display name field. Click the Next button.
Step 4 of 7 Type your OptusNet email address in the form username@optusnet.com.au where username is your OptusNet username. Enter the email address in lower case letters. Click the Next button.
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Step 5 of 7 Select POP3 for your incoming mail server. For the box titled Incoming mail (POP3, IMAP or HTTP) server enter mail.optusnet.com.au in lower case letters. For the box titled Outgoing mail (SMTP) server enter mail.optusnet.com.au in lower case letters. Click the Next button.
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Step 6 of 7 Enter your OptusNet username in the Account name box. Enter your OptusNet password in the Password box. Place a tick next to Remember password. Click the Next button.
Step 7 of 7 Click the Finish button.
You will be returned to the Internet Accounts window, click the Close button in this window to save the details for your new email account.
End of Configure Outlook Express Mail for Windows 5 March 2007 SatWeb 2 way Installation Manual Version: 7.1 Page 45
7 Document Control
7.1 Authorisation
A. B. C. Author Authorised Approved Michael Jansen Project Manager VSAT Engineering
7.2
Amendment List
Version V3.2 V3.3 V3.4 V3.5 V4.0[draft] V5.0 V6.0 V6.0a V7.0 V7.1 Date 5/12/03 23/3/04 2/6/04 2/9/04 6/12/04 18/11/05 10/8/06 5/09/06 2/03/07 6/03/07 Section 10 4, 10 4. App. 1 All 2.1.3 All 4.3, 4.4 2,3,4,5 1,2,4 Nature of Amendment Plots of B3, B3/T4 and C1 Horizontal down Static IP, Updated plots of B3 vertical down and C1 Vertical down New VSAT installation application V4.1.2. Email (Outlook Express) set up SkyEdge IP Modem Installation Update Optus B3 B-pol spectrum plot New model - front and rear panel photos Mostly Section 4.3 with configuration parameters for A-pol hub and current spectrum plots B-pol Software Group updated to 520 Update for SkyManage Web interface and Ver 3 Clarified references to satellite vs CCT IDs M. Jansen M. Jansen M. Jansen M. Jansen M. Jansen Amendment Author M. Jansen M. Jansen M. Jansen M. Jansen R. Nuzzo
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8 Appendix B - Troubleshooting
Troubleshooting SatWeb modem. Wholesalers and customers with networks MUST contact their company HELPDESK in the first instance. Wholesale, and Customer helpdesks should call the Optus service desk for assistance. Optus BOC may contact the site for further investigation. PROBLEM All LEDs are off except for Power MOST LIKELY CAUSES This implies that the PC is connected to the SatWeb modem and power is correctly applied however the SatWeb modem can not receive the hub or has incorrect parameters or OMT is turned to opposite Polarisation. TROUBLE SHOOTING TIPS Check Antenna and POL are correctly aligned and that there is sufficient signal strength. Check the Tx and Rx cables are correctly connected and that they do not exceed the maximum allowed length for that type of cable. Confirm there is a DC Voltage on the SatWeb modem Tx (RF-out) and Rx (RF-in) ports. Check ODU equipment (SSPA and LNB) is operational. Using the VSAT configuration software read the configuration and confirm the VSAT ID (CPA) and parameters have been correctly entered. Check if the Ethernet adaptor IP address is set correctly (DHCP or Static including default GW and DNS) NEXT ACTION
1) 2)
3) 4) 5)
If not replace SatWeb modem. If YES go to step 4) If polarisation is incorrect rotate ODU by 90
VSAT installation software cannot talk to the SatWeb modem
All SatWeb modem LEDs on but Tx LED does not FLASH when pinging Cannot browse to secure web sites
Either the PC/Laptop is not set to IP address 192.168.0.1 or VSAT is not ready (e.g. undergoing boot-up sequence) or there is a bad connection between the SatWeb modem and Client PC This implies the PC or IP address is not set correctly
1)
Check Laptop IP address Check ethernet cable Reboot VSAT and Laptop
1) 2)
Check the PC's IP configuration The SatWeb modem is not transmitting Refresh the browser to retry the web site Check Internet Proxy settings (see Section 4.9 point 4
Re check "ipconfig" Install spare SatWeb modem Delete entry for Secure protocol. (only need entry for HTTP) Click OK, click OK
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Web site is down or congested 1) Internet proxy has an entry for Secure 2) protocol
5 March 2007
9 Appendix C - Common Ping addresses for Troubleshooting

The following are common targets that should be used for basic installation and trouble shooting. The pings should be generated from the Client PC. Ping Target SatWeb Hub Router Target IP Address 192.168.1.20 Possible Problem If Not Successful Incorrect default Client set in the Client PC Satellite Link Down Hub down Hub Router down Domain Name Server is down Next Action Enter Correct Parameters Check ODU Contact BOC for assistance Contact BOC for assistance Contact BOC for assistance 1800 500163 (SW8) 1800 139506 (SW7)
DNS (primary) (alternate)
61.88.88.88 192.65.91.129
10 Appendix D - Reference Spectrum Analyser Plots

The following plots can be used as a reference to indicate the accuracy of your SatWeb 2-way antenna installation and alignment. To achieve similar results, antenna Azimuth, Elevation and Polariser setting will have to be carefully adjusted. The SatWeb 2-way SkyEdge outbound is provided on B3T12 transponder. The cross polarisation check MUST be done with BOC to ensure that the Transmit signal is not operating into the opposite pol so that no Tx energy is leaking through to the opposite polarity. If the polarity is off by only 5, the Tx C/No will be down by about 2dB and if the polarity is off by 10 down by more than 6dB. 1. Plot No. 1 displays the whole of the Optus B3 satellite A pol (vertical downlink) is shown. 2. Plot No. 2 displays the whole of the Optus B3 satellite B pol (horizontal downlink) is shown. SatWeb (SkyEdge) service 3. Plot No. 3 shows Optus C1 vertical downlink DVB-S carriers. This is the wrong satellite. 4. Plot No. 4 displays the whole of the Optus D1 satellite A pol (vertical downlink) is shown
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Reference Spectrum Analyser Plots
Figure 1 B3 A Pol Vertical Down
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Figure 2 B3 B Pol Horizontal Down
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Figure 3 C1 B Pol Vertical Down

viewed by Optus 13m antenna
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Figure 3 D1 A Pol Vertical Down

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Figure 3 D1 B Pol
Horizontal Down
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SatWeb 2-Way - SkyEdge - Installation Manual - V7.1

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Optus Satellite Services

SatWeb 2 Way (SkyEdge IP) VSAT Installation Manual

Version 7.1 2/03/2007

Optus Satellite Services

Optus Satellite Services

Laptop [Win2000/WinXP operating system] with RJ45 ethernet port (NIC)

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

2.1 SatWeb SkyEdge IP modem Version 3

Figure 2-1 SkyEdge Ver. 3 Front Panel

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

LED PWR Rx SYNC On-Line Tx VPN

Figure 2-2 SkyEdge Ver. 3 Rear Panel

Cable Type RG-6U RG-11U

Maximum Length Without Line Amplification 35 metres 60 metres

Maximum Length With Line Amplification 80 metres 160 metres

Optus Satellite Services

2.3 Customer Equipment

Figure 2-3 MS-DOS "ipconfig"

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

3 Installation of Rx-Tx Antenna (General)

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

External Hardware installation Overview

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

Figure 3-2 ODU Assembly Table 3-1: ODU Components

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

Figure 3-3 Correct Wave-Guide Polarisation

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

4 Configuring the SkyEdge IP Modem

4.1 Configuring SkyEdge VSATs via SkyManage Web Page

4.2 Accessing the SkyManage Web Page

Optus Satellite Services

4.3 Connect the Installer Laptop to the SkyEdge IP Modem

2. Right click on Local Area Connection (or the ethernet adaptor)

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

4. Select Use the following IP Address and as shown in Figure 4-1

Figure 4-2 SkyManage home page

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

Figure 4-4 Telemetry Page

4.4 Configuration Parameters (values to be entered)

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services

4.5 Configuring the VSAT

Optus Satellite Services

4. When all of the parameters have been entered, click Submit.

Optus Satellite Services

Result: The confirmation message appears (Figure 4-8).

Submit Successful message

Result: The Reset VSAT page opens (Figure 4-11).

SatWeb 2 way Installation Manual Version: 7.1

Optus Satellite Services