7 Moments...

That Define Excellent Leaders

Author: Lee J. Colan

Publisher: Cornerstone Leadership Institute
Date of Publication: 2006
ISBN: 0-9772257-7-1
About the Author Number of Pages: 134 pages

The Big Idea

Lee J. Colan The building blocks of excellence are moments– specifically,
defining moments. In this book, bestselling author Lee J. Colan tells
Lee Colan is a high-energy
executive advisor, speaker and
leaders how to recognize, create and utilize these moments
author. He has a proven track record effectively to bring out the best in their people.
of helping companies manage rapid
changes.
Prior to starting The L Group in 1999,
Lee was an executive for one of the
fastest growing companies on
NASDAQ at the time. He has held
leadership positions with Fortune
100 companies including American
Airlines and McKesson. He has also
held consulting positions with two
premier consulting firms: Booz-Allen
and Hamilton and William M. Mercer.

Lee serves on the board of directors

for an Inc. 500 company. His articles
and practical advice have appeared
in a wide variety of publications. He
has also authored two books:
Sticking to It: The Art of Adherence
and Passionate Performance, that
have been widely read and applied by
many of the Fortune 1000 leadership
teams.

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

1. A Moment To Commit: Giving your all-time best

Giving your best always gets the best results. A total commitment creates
momentum. However, leadership will not always be a smooth flight, because good
leaders are responsible for themselves and their teams.

Think excellence
— You are the conductor of your own thoughts. No one else can control them for
you. Your mind is a magnet. Only you can create your own positive attitude and
by doing so, attract things of a similar disposition.

— Mentally reframe challenges to view them in a positive light. Your experiences

are not as important as how you choose to see them. The way you think about
what happens determines the ultimate outcome.

— True commitment never rests... keep pushing. Your responsibility as a leader

includes always pushing your people and yourself. A leader never stops showing
his team the way to success.

Create a compelling cause

— Answer the question, "Why do we do what we do?" Meaning precedes
motivation. People need to fully understand the situation before they can
decide to commit themselves.

— Keep it simple and easy to understand-- people commit to what they can
understand. Excellent leaders take the initiative to define causes for their
teams. These causes must be real and relevant to be effective and convincing.

—Think big-- your cause should stir the emotions. Compelling causes are not
project goals; these are reasons to be excited to go to work every day. These
should be capable of inspiring the employees to deliver great performance.
Explaining a compelling cause can create a defining moment for employees
while igniting a commitment to excellence.

Secure your foundation

—Define and live by your team's foundational values. These values are how a
team flows and interacts. Leaders are committed to these values, and must be
both examples and standards of these values.

— Look at repeat problems for symptoms of cracks in your foundational values.

Repeat problems indicate that the solutions are not deep enough. Steps should
be taken to address these problems better, or discover what the deeper problem
is in order to solve it.

— Define rules of engagement to reinforce your team's values. Setting rules of

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

engagement, which describe how a team interacts, helps focus on what is critical
for performance. These rules of engagement must always be visible and applied
to even the smallest things.

2. A Moment To Plan: Taking time out

Planning is a crucial step for success, and vital for anything excellent. A defining
moment for a leader is when he takes time to plan instead of just reacting to daily,
tactical demands.

—Set a high-definition vision

Answer the four questions employees ask:
-What are we trying to achieve? (Goals)
-How are we going to achieve it? (Plans)
-How can I contribute? (Roles)
-What's in it for me? (Rewards)

The clarity of the answers made to these decisions is directly proportional to the
clarity of your own vision. Without a clear vision, moving beyond the current
boundaries may prove very difficult or even impossible.

— Be more specific than you think you need to be. Employees may feel that they
need to know more than you think they do. They demand a certain level of clarity
before they can fully see the impact of their work.

— Don't underestimate the intelligence of your employees. Leaders who

underestimate their employees' intelligence usually overestimate their own. The
time invested in setting a high-definition vision can pay off in terms of avoiding
problems that stem from a low-definition vision.

Optimize your sweet spot

— Know your own leadership sweet spot by asking:
-What am I absolutely passionate about?
-Which tasks are very easy and natural for me to perform?

As in sports, sweet spots in business are the areas that provide the best results.
Knowing your own sweet spot allows you to better design roles and deploy talent
in the team.

— Match each employee's sweet spot to job requirements. Matching these two is the
best predictor of job success and excellent performance. Employees will work and
perform better in the areas that they are best suited for.

— Redesign work to keep your team in their sweet spots. This can be done by
combining tasks with similar skill requirements, automating repetitive tasks,

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

streamlining inefficient processes and eliminating redundancy and outsourcing

tasks that require a high level of people power but have little impact on the
organization.

Magnify your leadership

— Cut through the complexities of your operation and keep it simple. Complexity
is proven to eat profits, and is hence the enemy of excellence. Studies show that
simple, focused organizations are more profitable.

— Determine where the 80/20 Principle exists. Twenty percent of things (people,
products, etc.) in an organization are responsible for 80 percent of profits.
Identifying this 20 percent allows you to concentrate 80 percent of your efforts on
areas in which they will be most effective.

— Leverage your vital few and minimize your trivial many. After identifying who
and what the 20 percent (the vital few) are, steps can be taken to increase their
efficiency while eliminating, minimizing or automating the remaining 80 percent
(the trivial many). This results in faster and more efficient performance.

3. A Moment to Act: Making every minute count

Life rewards those who seize their time and take action. Excellence belongs to those
who act instead of making excuses. Actions may sometimes get lost in intentions, but
other people judge you by what you do, not what you meant to do.

Check your focus

— Your focus is a magnet for your life-- look for excellence in all you do and
excellence will find you. The things we focus on create a magnet for our lives by
attracting similar things. A person who focuses on excellence will thus be very likely
to find it.

— Look at how you spend your time to check your focus. Focusing on positive
aspects of life attracts "luck". The most successful people create their own luck by
preparing to meet opportunity. Their focus and preparation put them in the right place
at the right time.

— Hard work is the best predictor of luck... and excellence. A positive focus should be
combined with hard work to achieve excellence. Hard work can yield defining
moments for the team, and defining excellence as well.

Treasure your precious resources

— Say "No" to non-value-added activities. This allows the team to use its resources,
which are finite, more efficiently. Saying Yes to one thing means saying No to
another, so care should be taken on which things should actually be said Yes to.
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 7 Moments...That Define Excellent Leaders by Lee J. Colan

— Use your team's time, money and energy carefully, particularly in meetings. These
things, when spent, cannot be regained and cannot be used in other areas. Leaders
decide how to use an employee's time, and must therefore ensure a good return for
their time investment.

— Define what "inside your boat" and stay focused on it. Do not worry about things
that are outside your control. Concentrating on the things that you can do something
about helps retain focus.

Make real-time decisions

— Spend your time on the most important 20 percent of your decisions. Using the
80/20 Principle allows for faster and better decisions. The actual results of these
decisions, whether or not they were successful, are also the best source of analytical
data. Successful results, however, should be doubled.

— Collect the best information you can quickly, then use your leadership intuition to
make the decision. Once you have all the facts, waiting will not improve the decision.
Using leadership intuition can create a defining moment for a leader.

— Listen at least 50 percent of the time. Your ability to make proper, informed
decisions is directly related to how well you listen. Also, the higher you are in an
organization, the more filtered the information you receive, so listening to employees
will help give you proper insight for future real-time decisions.

4. A Moment To Connect: Reaching for the hands of time

The secret of successful companies lies in employees that feel and act connected to
each other and to the company. Connected teams can do more than employees
acting on their own, no matter how productive they may individually be.

Look beyond your employees

— Demonstrate an interest in your people, not just your employees. People do more
for those who appreciate them. Showing appreciation is a matter of priority and
action. Statistically, the only difference between excellent and mediocre leaders is
the amount of caring that they show.

— Ensure at least 3 positive interactions to 1 negative interaction. This 3-to-1 ratio is

the minimum for having productive workgroups. This reinforces desired behavior
and increases the chances of it occurring more often.

— Go bananas with employee recognition-- find ways to be creative and do it

frequently. Employee recognition is more effective when it is tailored to the
individual. There are thousands of ways to do this at little or no cost, but which still
mean a lot to the employee. The frequency is for constant positive reinforcement.

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

Cultivate your network

— Methodically cultivate relationships-- they are your lifeline. Relationships are
often the only constant. They also allow you to stay current with new trends, give
ideas of where to build skills and enable quick access to resources. Every moment
should be used as an opportunity to connect.

— Store information about your network in an easily accessible system. This allows
you to quickly access information and resources when needed.

— Use your system of information and people to answer any question within 12 hours.
This is the best and most efficient use of these resources. Today's fast and wired
world allows for this speed, which is twice the previous one.

Ritualize your team

— Use rituals to reinforce your values. Rituals connect team member to you, each
other, and ultimately to the compelling cause. Effective rituals enhance the way a
team flows and interacts.

— Choose team rituals that fit your style. Rituals should fit both your leadership style
and the chemistry of the team. They should also be comfortable and natural in order
for them to be effective. Team rituals can be focused outward as well as inward.

— Implement fewer rituals deeper. Effective rituals must be fun, simple and
meaningful, and should never be compromised. Having a limited number of rituals
helps ingrain their importance, making each one more special.

5. A Moment To Invest: Giving your time to improve a life

Investing in other people and in yourself gives great returns. Investing in people is
the best predictor of achieving leadership excellence.

Inspire future leaders

— Mentor for success in work and life. Excellent leaders coach employees to
become great people, helping them build better lives for themselves and others from
the inside out. A fundamental law of leadership is: If your employee is successful,
than you are successful.

— Coach well the first time to ensure learning and prevent re-coaching on the same
skills. This is the most time- and cost-effective way of coaching. The best return is
generated from a proper investment of a leader's time and energy.

— Expose your team to a rich variety of experiences. Experiences help your

employees grow as people. Having a variety of situations allows for more rounded
growth.

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

Live your legacy

— Focus on living your legacy instead of worrying about leaving it. Living your legacy
is often the best way to ensure that it will remain, and is also a good way to lead
through example. The life you live today affects future generations.

— Give your life and wisdom away. Passing the baton to someone you have
invested in and seeing your values reflected in that person is one of the most joyful
moments for any leader. Living your legacy defines yourself and others by a life of
excellence.

— No investment is too small. Even small investments can pay off big, if made
properly. Investment in others is not about money, it is about time.

Exercise your brain

— Embrace lifelong learning. Keeping your brain sharp builds competence. This in
turn builds confidence, which is something every successful leader has. Like any
muscle, the brain atrophies when not used.

— Use your downtime as mental uptime-- read, listen, learn, visualize. Visualization
sends signals to your body that can lead to a stronger and more effective
performance during the actual event. The mind does not know the difference
between physical and mental practice.

— Use mentors to get valuable answers to tough questions. Mentors are a great
source of information. As your goals change or new stages of life Mentors are a great
source of information. As your goals change or new stages of life are entered, your
mentors will naturally change. For the greatest benefit, seek out mentors with
specific skill that you wish to acquire.

6. A Moment To Change: Adapting to the times

You should constantly examine your boundaries to determine if they should be let
down for expansion or kept up. Barriers that are always up can constrict your ability
to exhibit full potential.

Delight in discomfort
— Keep your momentum in seeking discomfort... and delighting in it! Discomfort
allows you to keep your momentum and gives a healthy alertness of where you can
improve. Delighting in this makes you more relaxed and more likely to find good
solutions. It helps you stay on the offensive and thrive, rather than remaining
defensive and merely surviving.

— When you feel you are cruising to victory, take a look around... but not only at your

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

opponents. Looking at those who perform well, even in other fields, will keep you
humble and focused on improving yourself. Excellent leaders are never satisfied and
never complacent.

— Lead beyond the status quo--always focus on the next level. Goals should force
changes, require tough decisions and inspire bold actions. Those that are easy to
achieve are not big enough and will not allow you to get to the next level.

Know fear
— Get rational about your fears-- identify the primary cause of your fear. Since fear of
the unknown is always the strongest, defining moments can occur when you choose
to know your fears. Fear can be used as a good motivator.

— Get to know your fears and act on them-- don't react to them. Fear is a secondary
emotion. The key is to identify the primary response, think about it and act on it.
Causes of behavior are usually easier to address than the symptoms, like fear.

— Seek out different opinions before they come to you. Excellent leaders seek no-
holds-barred input. Your greatest fear should be of wasting a potentially defining
moment. Leadership excellence is rooted in knowing that what is discovered will
pave the way for improvements in the team.

Multiply your power of one

— Convince yourself that YOU make the difference. A single act creates a ripple
effect that can be felt many miles and people away. All changes start with one person,
one thought, one word, one action.

— Change your world with one small act. Your goal is not to change the world, but to
change the lives of those whose paths you cross. The same amount of time is
required for a positive act and a negative one.

— Make a positive change every day. As a leader, you must be the difference maker
for your team. Making positive changes reinforces this. You should always pursue
excellence for you and the people around you.

7. A Moment To Conquer: Standing the test of time

Real survivors are masters of their own circumstances, never victims of them. Your
attitude to life is what will come back to you. The ability to choose your attitude is a gift
and a huge responsibility.

Move through adversity

— Take inventory of what is lost and what is not lost. Gratitude should always be

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 7 Moments...That Define Excellent Leaders by Lee J. Colan

expressed for what remains. This attitude will make you happier and more resilient.

— Convert turning points into learning points. Adversity should be used as a time to
pinpoint opportunities to improve, learn, grow, rebuild or test your character or faith.
With the right attitude, roadblocks can be turned into stepping-stones.

— Plan for the future but live in the present. Do not obsess about yesterday and do
not be seduced by the promise that tomorrow will be better. Facing the present allows
you to conquer adversity and create your own defining moment.

Take your stand

— Know your non-negotiables. These are the things that you should not compromise.
Excellent leaders do not settle for what conditions force upon them. Leaders have to
be bold and faithful to themselves.

— Rise courageously above the crowd. Courageous leadership is knowing what is

right and acting on it. Excellent leaders break the rules and do not follow the beaten
path. Instead, they create the conditions for success by blazing new trails.

— Hang onto humility. Taking a stand requires courage to conquer outside forces,
and humility to conquer the inside ones. Excellent leadership is not about you, but
other people. Humility is the fuel for leadership excellence.

Stick to it
— Keep the faith in your leadership-- stick to it long enough to win. Most people fail
because they do not stick to it long enough to succeed. Sticking to it long enough to
win can be a defining moment for leaders and their teams.

— Ignore the odds and critics. You must trust that doing the right thing will yield the
desired results. This is done in everyday things, but may seem more challenging
when applied to your team.

— Never, ever give up. Mediocrity involves constantly changing direction, while the
signature of excellence is sticking to it. You must always have faith in yourself.

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