January 19, 2011 Dear Sir or Madam: In the interest of investigating career opportunities with your company, I am at taching

my resume for your review. Throughout my professional career, my experience has ranged from Desktop Support Technician to Network Administration. The positions have been fast-paced, chal lenging and broad in scope and have required strong technical, management and st rategic planning capability. I have been instrumental in the improvement, stream lining, and the overall security of various Networks. I feel that my experience and insight can be utilized to your advantage. I received an honorable discharge from The United States Marine Corps, after fiv e years of service. I have had several duties and responsibilities that have all owed me to strengthen important leadership traits such as dependability, judgmen t, decisiveness, tact, loyalty, initiative and integrity. I have also obtained a bilities such as: multitasking, time management, personnel supervision, and the ability to adapt to any type of work environment. I am bringing to your attention my skills, achievements, and ability to produce under pressure in multifaceted conditions. I will work hard to achieve results and look forward to discussing how I can contribute to your company's future suc cess. I can be reached at the above e-mail address or phone number, so that we may discuss any open positions. Thank you. Sincerely, Courtney A. Terry

Summary of Qualifications Results- and quality-driven systems information technology professional with out standing success rate at installing, configuring, tuning and supporting users on a network and having the following broad-based proficiencies:

SOFTWARE INSTALLATION NETWORK TUNING SYSTEMS ANALYSIS RESOURCE PROCUREMENT TECHNICAL TROUBLESHOOTING PC PERFORMANCE TUNING END-USER SUPPORT NETWORK SECURITY NETWORK MIGRATIONS * Consummate professional with outstanding dedication to quality products and se rvices. * Strong proponent of standardized training and procedures. * Highly motivated by acquisition of knowledge and skills, continually striving to broaden personal abilities. TECHNICAL EXPERTISE Highly experienced in multiple facets of systems administration, including exper tise in the following technologies: * Operating Systems: Windows 9x/NT/4.0/2000/XP/Vista, Netware 6, and Novell cli ent. * Networking: Cabling, Network Printing, IP management, IP Subnetting, Cisco VPN , Cisco device management, and network design. o Routers: Netopia (3386, 3346, 4652); Cisco (800 series, 1700 series); Efficien t (5851) o Switches: Cisco (100, 2950, 3750); Dell power connect; D-Link (1026G, 3010FA) o Wireless: Cisco Aironet (1130AG, 1240AG); Air link (RavenX v4221) * Applications: Microsoft Office, GroupWise, pcAnywhere, Ghost, Solar Winds, Ze noss, Cisco VPN, Aerohive, Putty, and Airwave. * Certifications: A+, Network+, UNIX (Sun Solaris 8.0), SCCI, and Microsoft Cert ified Professional (MCP). PROFESSIONAL EXPERIENCE CHICK-FIL-A CORPORATION - Atlanta, Georgia Sep 2008 - Present Network Operations Engineer Responsibilities include administration of both the local area network and wide area network. The primary focus for this position focused on the design and imp lementation of LAN and WAN solutions. * Monitor, manage, and troubleshoot the nationwide WAN network * Maintain the performance and availability of all network systems across the WA N * Support the existing store network infrastructure which consists of routers an d switches from vendors such as Cisco, Netopia, Linksys, Siemens, and Dell * Setup and configure Cisco 800 series routers * Administer network lab and staging environments * Manage, maintain, and troubleshoot wireless access points such as Cisco and ae ro hive. * Proactively engage Operators and managers at quick service restaurants to perf orm troubleshooting when needed * Act as liaison between Operator and network providers to coordinate site visit s as needed * Handle escalated support issues during business hours as well as evenings and weekends * Provide input to technology designs and assist in strategic direction for netw ork services

* Handle escalated support issues during business hours as well as evenings and weekends GEORGIA DEPARTMENT OF CORRECTIONS - Atlanta, Georgia Aug 2004 - Sep 2008 Technical Services Network Engineer Responsibilities include troubleshooting network connectivity, configuring and m aintaining Cisco devices, data and PC migration, installing and configuring prin t servers, cabling (cat 5e and fiber) installs, virus and spyware removal, and a lso maintain various work specific data base programs in a Novell/Microsoft envi ronment. * Installed, designed, and implemented Local Area Networks by way of Cat5e, Cat6 , Cat6a, and fiber cabling. * Managed and maintained the local area network of twenty individual sites, as w ell as desktop support, with personnel totaling over 1300 users. * Configured network printers and print servers using queue-based print services and TCP/IP. * Performed new PC installs and data migrations on over 1200 machines. * Configured, managed, and troubleshot Cisco bridges and switches, for more than twenty different locations throughout the state of Georgia. * Managed work orders through Magic Service Desk, and also responsible for updat ing the status of current incidents in order to keep management informed of job status. * Performed monthly virus updates, spyware scans, and local audits on equipment for twenty different facilities. MARINE ATTACK SQUADRON VMA 231 - MCAS Cherry Point N.C. Jan 2003 - July 2004 LAN Administrator / PC Support Responsibilities included installing, configuring, troubleshooting, and overall security in a Windows NT / 2000 Professional environment. * Overcame the challenge of entering a non-standardized IT environment by resear ching and instituting industry "best practices", establishing consistent company standards, and laying groundwork for future coordinators. * Implemented Windows NT NTFS permissions. * Installed various types of software such as: pcAnywhere, Norton and AVG Anti-v irus, MS Office, and Ghost. * Updated and implemented software patches/security updates for Windows 9X, ME, NT, 2000, XP. * Performed desktop performance tuning, user account management, and maintained various nodes within a Windows NT / 2000 network. * Used the Microsoft TechNet and different manufactures' websites to get technic al information to solve complex problems. * Performed NT Backups for PC and profiles migration from Windows 2000 to Window s XP professional. * Configured 3COM network interface cards for DHCP and Static IP addressing. EDUCATION DEVRY UNIVERSITY - Decatur, Georgia 2006-2010 Earned Bachelor of Science in Computer Information Systems Final GPA: 3.65 (Cum Laude) OMNI TECHNICAL INSTITUTE - Decatur, Georgia 2004-2006 720 clock hours completed: Network Engineering Program Cisco, UNIX (Solaris 8), Security+, and MCP Server CRAVEN COMMUNITY COLLEGE - Havelock, North Carolina 2002-2003

180 clock hours completed: A+, Network+, and MCP