net Professional Summary Extensive successful experience in multi unit retail: expertise in people develo pment, shrink reduction, merchandising, and store operations. ROSS Dress For Less Atlanta GA. 2004-Present DISTRICT MANAGER * Provide strategic vision, support and guidance for 11 stores in Georgia with a volume of 80.0 million. * Supervised up to 17 stores in Georgia, Tennessee and Florida. * Managing P&L budget and metrics and objectives in 2010 - comp sales 104%, prof itability 31% vs. 29% and shrink 1.44% vs. a goal of 2.12%, profit 102%. * Responsible for recruiting top talent, train and develop management teams for retention and District succession planning. Internal promotions increased to 45 % throughout the Metro Atlanta Area 2009 - 2010. * Ensure that an excellent level of Customer Service is provided in all assigned locations - Customer Service scores of 98% vs. company goal of 92%. * Responsible for conducting Star Visits to company standards. This includes the administration, tracking and follow-up for all visits with Store Managers devel oping and executing results oriented action plans. * Ensure company standards are executed with excellence in all assigned location s, I delivered 98% on store condition audits throughout the year. * Control payroll hours and dollars to plan, currently trending 15.8% savings YT D. * Handles employee relation issues, ensuring partnership with HR and LP organiza tions. Maintains adherence to company safety policies and ensure the safety of a ssociates and customers. YTD LP and Safety audits at 95%.
Burlington Coat Factory, Atlanta, GA 2001 to 2 004 DISTRICT MANAGER Responsible for Multi Unit Management of 8 stores throughout Atlanta, GA and su rrounding areas. * Raised internal audit scores from unacceptable to commendable. * Managed annual sales of 75 million. * # 1District in 2002 and 2003 for highest % increase in planned sales. * Raised Loss Prevention awareness throughout District, lowering inventory losse s. * Developed training program for store managers and assistant store managers. * Instrumental in the promotion of 12 Assistant Managers for the region, through the utilization of proper training and a Mentoring Program. * Control payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
Manage overall store operations with sales exceeding 10 million * P& L expense management * Develop plans to improve store performance. * Analyze merchandising needs and coordinate with buying division. * Managed over 100 associates including Assistant Managers and Department Heads. * Developed store succession plan and recognition programs EDUCATION Kings College, Charlotte, NC Certified by Wicklander - Pulaski & Associates in Interview and Interrogation te chniques References Mark Fouts, Zone Director Ross Stores T1: 956-205-8489 Michele Simpson, District Manager Ross Stores T2: 404-797-0260 Allen Christopher, Human Resources Director DIH Enterprise T3: 404-579-9246