SHAUNA L.

SCOTT 1200 Markus Road Woodland Park, CO 80863-8944 [719] 687-9527

QUALIFICATION PROFILE Ambitious, energetic, and efficient self starter with a diverse background in re sponsible roles demanding well-developed organizational and interpersonal skills , attention to detail, ability to self-direct a workload, maintain consistent pe rformance,and composure in fast paced and pressured situations. Service-oriented relationship builder with well-developed communication and problem solving skil ls to establish credibility, initiate and exchange dialog, earn trust and confid ence of customers and staff at all levels. WORK HISTORY

Adecco Staffing Nov. 30th 2009 a" May 14th 2010 5526 N. Academy Blvd., Colorado Springs, CO 80918 Phone 719-528-5353 Account Specialist -Assignment a" *Call Center FirstSource credit card servicing company for Barclays Bank out of Delaware. *Account Specialist for sixty four Barclays Bank partner credit cards. *Retention Specialist in keeping customers accounts open after APR increases. *As per Barclays Bank policies. I help customers with their credit cards some of which were annual percentage rates, annual fees, charges and many other questio ns.

Current, Inc., Catalog Department 1998 a" 2009 1025 E Woodmen Road, Colorado Springs CO 80920 Phone 719-594-4100 Customer Service Representative *Assisted in developing and implementing Idea Art, a new catalog for Current. *Prepared return labels and W-9 forms, received and deposited checks for Account s Receivable department. *Retrieved sample stock from warehouse, created labels and filed sample folders. *Took and processed orders in Macs (not Macintosh) program for Idea Art and Pape r Direct catalogs.

*Responded to customer service calls working with customers in a courteous and r esponsive manner to ensure satisfaction, develop and retain a loyal customer fol lowing. *Answered daily customer service Emails. *Assisted in new website setup using Back Office software. *Attached appropriate category, sub category, theme, keywords design family, And special noteworthy attributes such as sale/new to each Sku number. Proofed cata logs for accuracy. *I worked in the warehouse. I picked orders, boxed and packaged with labels. Sto cked the pick linesand labeled products

Double Eagle Hotel and Casino, 1994 a" 1997 442 Bennett Drive, Cripple Creek, CO Phone 719-689-5000 Smart System Auditor *Balanced and reconciled Jackpot/Fill slips and prepared detailed daily reports. *Reviewed slips to check for any errors generated by floor personnel. *Compiled data, input, and prepared daily revenue reports utilizing Excel softwa re. *Performed monthly cage audits for Double Eagle and Creekers Casinos.

Cheyenne Mountain School District 12, 1991 a" 1994 1118 W Cheyenne Road, Colorado Springs, CO 80906 Phone 719-475-6105 Groundskeeper *Maintained 80 acres of lawn, unimproved ground, and athletic fields.

COMPUTER SKILLS SET: MS Word, Excel and Word Perfect (Intermediate); PC and Macintosh ope rating systems Windows operating environment Internet navigation EDUCATION: Pikes Peak Community College, Colorado Springs, CO Study toward Associateas degree in Visual Communications Overall GPA: 3.8