Robert H. Williams 41 West Henderson Road Columbus, Ohio 43214 614/267-5788 williamsmedicalmgt@att.

net Healthcare Administration * Insurance * Medical * Government Business Development, Sales, Operations Management Career highlighted by success in healthcare entrepreneurial and administrative leadership roles.Available for travel and relocation. Core Competencies ~ Strengths ~ Knowledge * * * * * * * * * * * * General Management Relationship Building Customer Service Product Development Client Management Staff Development Sales/Marketing Concepts Sales Presentations Relationship Management Vendor Negotiations Client Needs Analysis Program Implementation

Professional Experience Advanced Med-Cepts/Williams Medical Management - Columbus, Ohio 1990 to Present Start-up corporation. Developer of 911+, a full medical practice management and electronic claims processing software. Provider of billing and consulting services to healthcare market. Owner/General Manager Direct business development and day-to-day operations with ultimate accountability for company profit and loss performance (as well as indirect profit and loss performance of client businesses); create and maintain marketing materials, present solutions to healthcare providers, install software in client medical offices, and train and provide comprehensive support to client medical staff. Client support includes patient data entry, charge and payment postings and report analysis; collaboration with insurance companies/patients to resolve reimbursement/claim issues; negotiation with attorneys to settle third party claims; creation of independent billing agencies in multiple states; assistance securing contracts with insurance carriers; provision of expert testimony at legal proceedings. Selected Accomplishments * Launched company with zero financial assistance and carried out entire design/development lifecycle of medical practice management

software; included testing ensuring government compliance and creation of software instruction manual. * Secured business with target market including physicians and allied healthcare providers (i.e. physical therapists, chiropractors, and diagnostic testing companies); included typical sales of 1-2 software packages monthly (with most loyal billing service client committed since 1990). * Enabling clients to function profitably, consistently collected 95% of insurance monies within 30 days as well as retained significant collection rate from patients. * Captured business from major competitors through clear and concise delivery of competitive product at affordable pricing. * Organized divesture of 911+ (medical practice management software) to Town & Country Medical Management, Inc. in 1999; software enabled healthcare providers to enhance practice management through improved patient data entry, charge and payment posting, report production. * Penetrated traditionally difficult to enter network and sold copy of 911+ to Laurel County (Kentucky) Board of education (for use with physical therapists, occupational therapists, and speech therapists); software produced immediate return on investment (ROI) for client. * Provided excellent consultative support and generated consistent revenue enabling client to expand business to include national golf program and diagnostic testing program. * Collaborated with Medicare to resolve issue withholding $25,000 from client; within 1 week, secured much-needed funding for client. * Saved client from payout of $10,000 to well-known insurance company through demonstration of clear and consistent communications of errant documentation issue (with insurance company ultimately failing to address issue) as well as demonstration of exceeded timeframe provided to recoup overpayment. * Provided expert testimony on behalf of insurance company ultimately facilitating reduced settlement paid to claimant; offered clarification of health insurer and auto insurer medical bill payout practices as well as methods benefiting medical providers and repercussions on elevated healthcare costs. * Resolved issue with maker of medical practice management software and avoided requirement utilizing alternative clearinghouse claims transmission (potentially costing clients 30-60 days downtime with no income). City of Columbus Health Department - Columbus, Ohio December 1990 June 1987 to

Local public health agency for City of Columbus; made up of range of programs providing clinical, environmental, health promotion, and population-based services; department functions with annual budget approximating $46 million and staffed by 400 full and part-time employees.

Office Manager, Division of Nursing and Rehabilitation Orchestrated and oversaw support operations for 150 health care professionals including home health nurses, aides, and office personnel; direct responsibility for fiscal stability of entire division providing supportive care to patients in private homes. Administered monthly billing process, developed medical supply contracts, managed procurement and inventory, facilitated vendor relations, coordinated payroll and personnel transactions, and supervised division vehicle fleet. * Within 1st quarter of tenure, successfully brought in over $500,000 in insurance billing (doubling established quota); subsequently generated over $250,000 in extra revenue each subsequent year; overall performance ultimately enabled division to function with positive revenue. * Recognized with award from city mayor for "service above and beyond the call of duty" in saving over $100,000 in medical supplies from destruction during flash flood. * Saved division thousands of dollars through creation of in-house printing program. * Increased revenue enabling division to provide new equipment and improve overall medical staff performance; i.e. secured blood glucose meter for every nurse in division. * Elevated division morale through increased support levels (i.e. streamlining burdensome documentation process). * Spearheaded introduction of product preventing nursing staff from accidents during routine venipuncture; initiative important as nurses frequently worked with AIDS patients. Education Franklin University - Columbus, Ohio Bachelor of Public Administration Major in Human Resources Management, 1988 Financed 100% of education while earning 4.0 GPA Keywords: Healthcare Administrator, Practice Manager, Contract Representative, Provider Representative, Medical Equipment Sales Representative, Pharmaceutical Sales Representative, Project Manager, Recruiter