Jennifer Smith 12 Crosby Street Albany New York 12205 518-461-2284 js11aa92e@westpost.

net ______________________________________________________________________________ PROFILE: Highly motivated Insurance professional with over ten years of progressive and d iverse experience. Significant experience with coverage recognition and interpre tation, liability investigation and disposition of physical damage and bodily in jury claims in multi-state jurisdictions while complying with regulatory standar ds and requirements. Also experienced in the investigation and disposition of W orkers Compensation claims in New York State Municipalities. Experience handlin g claim reporting as well as writing homeowners, automobile, landlord, and perso nal watercraft and renters policies. Effective multi-tasker with positive attitu de; excellent communication skills with customer service focus; team focused. E xperienced with all Microsoft Software, AMS Prime, Acord Forms/Network Solutions , Uploading/Downloading with various Carriers. EDUCATION Bachelor of Science in Finance Siena College, Loudonville, New York Associate of Arts in Business Administration Hudson Valley Community College, Troy, New York PROFESSIONAL EXPERIENCE JAMES J HOULIHAN ASSOCIATES, INC., Troy, NY Personal Lines Manager, 2010 * Responsible for completing policies, maintaining accounts, issuing quotes by g athering information and documents to complete same and issue policies. * Processed renewals and maintained up to date client databases. * Ensured compliance with underwriting guidelines by reviewing new business, can cellations, non-renewals and reinstatement requests. * Maintained client satisfaction by providing information, resolving problems an d reporting/resolving irregularities. * Worked with Travelers, Metropolitan, Preferred Mutual, Utica First, Security M utual, Progressive and Mercury First. Jennifer Smith page 2 NEAMI/PERMA, Latham, NY Case Analyst, 2008-2009 * Responsible for the investigation, analysis and evaluation of all assigned cas es through telephone or personal interviews with the injured employee, employer and all other pertinent parties. * Evaluated data regarding compensability and made recommendations regarding cas e reserves based on approved reserving procedures. * Recommended assuming payments or denial of claims as well as completing and fi ling all necessary state mandated forms with the NYS Workers Compensation Board. * Provided data to Case Management Team members and assisted in the development of treatment and return to work plans. MARSHALL & STERLING UPSTATE, INC., Glenville, NY Commercial Assistant, 2007 - 2008 * Policy processing including but not limited to new business, renewals, endorse

ments, cancellations, reinstatements and audits, and conducted billing related t o premium bearing tasks. * Produced certificates of insurance, binders, evidence of property, auto ID car ds and loss runs, and process DMV suspensions and MVR's. * Assisted customer service reps with processing of new business and renewal bus iness including applications, and handled both internal and externals calls from insured's, producers and banks. * Liaison to all producers for the processing of bonds such as bid bonds, perfor mance and payment bonds, and license and permit bonds. ONEBEACON INSURANCE, Albany, NY Senior Claim Representative, 2006 - 2007 Claim Representative, 2003 - 2006 * Recognized as a top performer within the branch based upon weekly, monthly an d yearly evaluations of claim counts. Accomplished the first APD Certification D esignation within the company required by all employees in order to advance inte rnally Responsible for the training of new employees to include systems training , claim handling and customer service experience. * Consistently maintained a 100% (or better) closing ratio while maintaining dia ry and providing quality customer service to both internal and external customer s; this contributed to the office audit results of 93% Meets Expectations and .6 % Leakage. * Managed property damage/liability Auto Physical Damage and Bodily Injury claim pending in a multi-state environment including daily liability determination an d coverage evaluation of commercial policies. Routinely made decisions regarding coverage, liability and workflow. Jennifer Smith page 3 * Invited by management to participate on team to create new procedures to assis t in streamlining the workflow process. STATE FARM INSURANCE, Ballston Spa, NY Claim Representative, 1999 - 2002 * Handled property damage/liability claims in a high volume centralized environm ent. * Coordinated scheduling and team goal monitoring along with daily Queue Managem ent. * Initiated training for new employees to include systems training, phone skills and claim handling. * Participated on a committee to improve workflow and efficiencies of the team. * Responsible for assigning tasks/queues to teammates on a daily basis. NEW YORK STATE BUILDERS ASSOCIATION, Albany, NY Financial and Administrative Assistant, 1997 - 1999 * Maintained membership database, member records as well as oversight of Workers ' Compensation and Property and Casualty program for the entire membership. * Responsible for accounts payable, production of financial reports as requested and preparation of daily deposits. * Managed all office administrative duties. * All other administrative duties as requested by the Executive Vice President. PROFESSIONAL LICENSES/DESIGNATIONS AIC Designation, 2001 Adjuster License in: NY - Auto Physical Damage and Independent Motor Vehicle & N o-fault Workers Compensation Health Services. Held Agent and Broker Licenses in NY, as well as Adjuster Licenses in several ot her states.