HERMAN S. HALL 3980 Embassy Way * Lilburn, Georgia 30047 770.972.6190 (H) / 707.712.9700 (C) hh11ab7ac@westpost.

net ENTRY-LEVEL IT PROFESSIONAL: Help Desk, Network Administrator, Technical Analysis/Support Solutions-driven professional with cross-functional background and education spa nning IT operations and support, customer service, sales, and accounting. Recent ly attained Bachelor of Science in Information Systems; prepared to excel in an entry-level IT position such as help desk support, network administration, and t echnical analysis/support. * Well-equipped with solid knowledge of systems analysis/implementation, enterpr ise/systems security, networking, and C++/Java programming across multiple platf orms and environments. * Proven ability to satisfy users through troubleshooting and problem resolution . Recognized as the "go-to person" for resolution of complex technical issues. * Demonstrate strong analytical and problem-solving skills, computer proficiency , and ability to follow through with projects from inception to completion. * Superior communication and interpersonal skills. Regularly noted for customer service mentality and the ability to build relations with executives, managers, peers, and users. C++ * JavaScript Dynamics Solomon 10 * PC Microsoft Server Routers Wired & Wireless rd Drives * HTML * XML * JAVA * Microsoft Office Suite * MS Great Plains * Eclipse * Windows XP Professional * Windows 7 * UNIX * Ubuntu 2003 Active Directory * Laptop * Blackberry * Printer * Linksys Routers * Scanners * Networked Printers & Copiers * Portable Ha

PROFESSIONAL & ACADEMIC EXPERIENCE UNIVERSITY OF PHOENIX, Phoenix, Arizona * 2008-2010 Student Pursued and obtained B.S. in Information Systems with concentration in Systems S ecurity. Skillfully planned and executed technical research, analysis, and deplo yment for numerous undergraduate course studies. Interfaced extensively with pee rs and professors. Key Achievements: * Gained invaluable knowledge and expertise in all aspects of IT/IS operations, information management, systems and network analysis and support, and programmin g. * Successfully completed key courses including Management Information Systems, W eb Design I & II, Business Systems, Project Planning & Implementation, Fundament als of Business Systems Development, Database Concepts, Network & Telecommunicat ions Concepts, Windows Server Networking, Enterprise Security, and Application I mplementation. Selected Projects: * Led in-depth analysis of existing physical security procedures for team projec t focused on reviewing Enterprise security systems for a virtual company. Recomm ended and executed key upgrades including setup and implementation of card key a ccess system as well as installation of physical security measures for network s ervers. * Key contributor to group consulting project to evaluate security software of a

virtual company. Analyzed existing network security software and connectivity a cross multiple locations, and delivered recommendations for critical upgrades to ensure optimum network traffic flow and server data protection. * Executed Windows Server Networking project encompassing user group design and permissioning utilizing Windows Active Directory. Diagrammed and reported active directory forest. Continued... HERMAN S. HALL * Page 2 * herman.hall74@yahoo.com DWIGHT HARRISON VOLKSWAGEN, Snellville, Georgia * 2008-Present Sales Consultant Devise and deploy direct sales methodologies, skillfully aligning product offeri ngs with customer needs and requirements. Provide high level customer support th roughout all phases of sales cycle, including assistance with vehicle entertainm ent systems, media devices, and operation. Mentored and trained peer sales staff . Key Achievements: * Recognized as go-to resource among managers and colleagues for technical troub leshooting and support. * Awarded Salesman of the Month within 1st year of employment. * Noted for achieving and maintaining 97%+ CEI index. ADDITIONAL EXPERIENCE THE RYNESS COMPANY * 2006-2008 * Staff Accountant / A/P Coordinator: Performed b road-based accounting functions including accounts payable, expense reports, bil ling, month-end close, and account reconciliation. Reviewed closing statements f rom title companies and reconciled against projected revenue. TARGET CORPORATION * 2005-2006 * Guest Service Team Leader: Recruited, hired, su pervised and motivated front cashiers. Ensured and maintained customer service e xcellence and compliance with corporate standards. Won promotion to Team Leader within 1st 6 months of employment. ANDRONICOS MARKETS * 2004-2005 * Cash Management Accounting Clerk: Initially hir ed as temp; recruited into full-time position based upon consistently exceeding corporate expectations for performance and productivity. Reconciled bank account s for 10 locations and entire corporate payables account. CALIFORNIA JOB JOURNAL * 2002-2003 * Bookkeeper: Processed payments for invoicin g of job ads and career fairs. Performed collections for past due accounts; prep ared month-end trial balances; and processed year-end 1099 reports. NATOMAS RACQUET CLUB * 1999-2002 * Club Accounting Technician: Processed daily p oint of sale receipts, deposits, and payroll. Served as HR liaison for corporate headquarters. Provided onsite computer/technical troubleshooting and support fo r hardware and software issues. Named Employee of the Month. Note: Additional career history includes role as A/R Specialist for North Americ an Title (2003). EDUCATION Bachelor of Science, Information Systems/Systems Security University of Phoenix, Phoenix, AZ

Accounting Courses California State University, Sacramento, California