KEVIN D. THOMPSON 10720 TRAFTON DRIVE KETTERING, MD 20774 (202) 679-5031 (Phone) (301) 560-4445 (Alt Phone) ktb3cc9a@westpost.

net

Summary: I am a Telecommunications Professional with over 14 years experience in the telecommunications field. Proven track record of successful mastery of Tel ecommunications principles, security, technologies and customer service and sati sfaction. Work Experience Period 2007 - 2009 Employer Group Z - Contract - Maryland Port Administration Job Title Telecommunications Consultant Work Location Baltimore, MD Responsibilities I was hired to research and consult with the Port of Baltimore on the latest technologies available, and reviewed current policies and procedur es. I made recommendations to upgrade systems and make changes to existing poli cies to benefit the Port of Baltimore. Under the direction of the MPA Port Direc tor; I designed and implemented the MPA Tandberg Video Teleconferencing System. I provided training to MPA staff on the usage of the VTC system, and created all training materials and usage guides for the VTC system. This resulted in cost s aving to the MPA by centralizing training and eliminating some previously requir ed travel to attend conferences and other training. Improved the Port of Baltimo res security and emergency responses system by implementing and coordinating the GETS and WPS program for the MPA. By ordering all GETS cards, adding WPS to all MPA accounts and maintaining the appropriate databases, emergency response capa bilities were greatly enhanced. I provided training to MPA staff on the usage of the GETS and WPS program. Consult with MPA staff on services needed in their of fices. Coordinate with various service providers and equipment vendors to fulfil l office requests for equipment and services needed in their offices. I ensured that telecommunications operations were efficient by ordering and troubleshootin g T1 circuits, performing adds, moves and changes on NEC 2400 IPX, 2400 IPS and 2000 telephone switches and the NEC voice mail platform. Coordinated the repair and deployment of 800 MHz handheld radios. Deployed cell phones as needed to sta ff and provide training on usage. I also performed basic cabling and cross-conne cts as needed for telephone moves. I maintained accurate inventory database of o ffice equipment and telephone numbers for the MPA by utilizing Maximo database. I assisted in the development of SLA and policy agreements for the MPA telecommu nications division at the request of the Department Manager. Period 2005 - 2007 Employer United States Senate - Sergeant at Arms Job Title Telecommunications Operations Specialist

Work Location Washington, DC Responsibilities I coordinated the GETS and WPS program for the U.S. Senate by o rdering all GETS cards, adding WPS to all Senatorial accounts and maintaining th e appropriate databases. I provided training to Senators and staff on the usage of the GETS and WPS program. This greatly increased the emergency response capab ilities of the U.S. Senate in compliance with the U.S. Senate COOP Plan. I con sulted with Senate staff on services needed in their State offices. Coordinated with various service providers and equipment vendors to fulfill office requests for equipment and services that are needed in their State offices. Ordered and t roubleshoot T1 circuits for the State offices. Performed adds, moves and changes on DMS telephone switches and Octel voice mail platform. Maintained accurate in ventory database of office equipment and telephone numbers for Senate offices. Period 1998 - 2005 Employer United States House of Representatives Job Title Sr. Telecommunications Administrator Work Location Washington, DC Responsibilities Hired as a Jr. Telecommunications Administrator and was promote d to a Sr. Telecommunications Administrator in 3 months based on performance. I provided training to House Leadership, key House Members and Emergency Communica tions Teams on Iridium Satellite Phones, WPS phones and GETS calling cards as me mber of the emergency operations team. Wireless subject matter expert and liai son. I consulted with House Members, Committees, Staff and Support agencies, on wireless services and was the liaison between vendors and House staff. I maint ained efficient telecommunications operations by performing add, move and change request of voice lines, ISDN lines and mailboxes on Avaya Definity G3 switches and Avaya Audix platforms. Consulted with Member District Offices on available services from Local and Long Distance companies and support vendors to fulfill service requests, purchase equipment, and resolve billing disputes. Assisted H ouse Members with Video Teleconferencing Calls on Polycom View Station equipment via the House Recording Studio. Processed purchase requests for equipment and services for Member, Committee and Support offices by utilizing Desktop Procurem ent. Maintained inventory of equipment and telephone numbers.

Education Date Completed 1988 Institution University of Maryland Location College Park, MD Major Pre-Engineering Date Completed 1986 Institution Prince Georges Community College Location Upper Marlboro, MD Major Computer Sciences

Certifications

Certification Telecommunications Analyst Institution Global Knowledge State/ Country FL

Skills, Qualifications, and Achievements Skill Title Certified Telecommunications Analyst Description Avaya Definity G3 Administration Telecommunications Fundamentals I Global Knowledge Telecommunications Fundamentals II- Global Knowledge Convergin g Voice and Data Networks - Global Knowledge Voice over IP - Global Knowledge Ce rtified Telecommunications Analyst - Global Knowledge MS Office Suite Remedy Maximo Desktop Procurement