Hope M. Urbanik McGraw 9195 N Dort Hwy Mt Morris, MI 48458 (810-240-7476) hu11ee44e@westpost.

net I have over twenty years experience as a medical receptionist/secretary with gre at data entry and customer service skills. I love working with people and am a compassionate and caring person who is a dependable hard worker and would be an asset to any organization. Highlights of Qualifications * * * * Medical Receptionist/Secretary Customer Service Data Entry Accounts Payable/Accounts Receivable Clerk

Relevant Skills and Accomplishments Medical receptionist and insurance secretary * Scheduled appointments, greeted and registered patients, gathered insurance in formation and assisted the patients in completing time sensitive insurance forms * Data entry of patient and insurance information * Pulled and prepared charts and checked insurances for compliance * Answered the phone, reconfirmed appointments, answered inquiries from patients and insurance companies, and verified insurance eligibility * Checked out patients and collected in-office payments and collections * Billed insurances, posted daily charges and prepared day sheets and organized cash/check receipts for deposit * Transcription of letters to referral physicians * Filled out sick leave/time off work papers * Maintained and operated office equipment/inventoried and ordered office suppli es Employment History 07/2009 - present Food Prep Person 0-687-1960) 06/2004 - 04/2009 Assembly c Sterling Heights, MI Linda Hines (586-731-6000) Middlebrooks Enterprises, (81 Diagnostic Instruments, In

11/2001 - 03/2002 Emblems/Name Tags Cintas, Flint, MI 11/1978 - 05/2000 Receptionist/Ins Secretary Clifford J. Cox II, M.D., P.C., Fl int, MI Education Clio High School Diploma Clio, MI General Education

Mott Community College - Displaced worker in 2009 - Registered for College Since May 2009 I have been taking classes towards Criminal Justice and Social Wo rk. Last semester I took my first social work class and totally enjoyed it. I am cu

rrently taking another social work class using a book called Child Welfare and F amily Services and am learning about previous and current services that are avai lable to those in need throughout the state. At this time I also have a US Hist ory class and a class in Early Childhood Education which has enlightened me on t he stages of growth and learning for children and how they affect us as adults. I think it would be rewarding to work with people that need the types of assista nce I've been learning about or with youthful offenders who also need a lot of u nderstanding and compassion. I have also been mentoring a fellow student for the past few months by helping h er with both English and computer skills. Along with working part time and going to school, I also provide respite care on e day a week so my father can have a break. He takes care of my mother who need s round the clock assistance.