INFORMATION TECHNOLOGY SPECIALIST Active Secret Clearance Solution-focused IT professional with a comprehensive background in applying peo ple, problem-solving,

and technical skills to improve individual and organizatio nal performance. Deep technical expertise and a reputation for integrity, qualit y, and reliability in the development and support of software and systems. Expe rt in balancing business, technology, and customer needs to produce strategic so lutions that enhance customer satisfaction. Calm demeanor in the face of diffic ulties; proven success in quickly adapting to new technologies, roles, and respo nsibilities. TECHNICAL QUALIFICATIONS * Software: Office XP, 2007/2003//2002/2000, Visio, Ventrillo, Out Look, Lotus Notes, GroupWise, WinFax, Exchange, Symantec Ghost, McAfee, Adobe, Snagit, What 's Up Gold, Windows Server 2003 operating systems, HP Virtual Connect, System Ma nagement Software (SMS), CISCO Works, Microsoft Active Directory, Exchange 2003, Acrobat 8, Sharepoint, SQL, Smart technologies, and basic NTFS system level co mmands, Rumba, Extra, Net Backup/Veritas Back-Exec, Net Vault manager, WRQ, Wint erm, User State Migration tool (USMT), Altiris, SMS, Installshield, SMS, Tivoli , MSI Re-Packaging, AutoDesk, ArcGIS Explorer, AutoDesk MapGuide. * Helpdesk SW: Altiris, Heat, Remedy, Clarify, CA Unicenter DSM, WSUS LANDesk (R emote Control & Packaging, Reporting). Basic ITIL principles, Cross team coordin ation of production ticket escalations, ticket severities, SLA's, resolutions, S ystem, Network, Desktop & Operations Technical Expert/Lead/Tier, I, 2 3. * Web Page SW: IIS, FTP, Micro Soft Expressions Web 2, Dream Weaver, Front Page, NVU, Easy Thumpnails, Thumps Plus, Paint Shop Pro, Adobe Illustrator. * Systems/OS: Windows XP/VISTA/7. Servers: NT4, 2008/2003/2002, Exchange 2000/20 03, WSUS, Server security hardening (health checking) and OS patch deployment. M ac OS X vs 10, SQL server, AS400, RS 6000, Basic UNIX, SPAC5, Main Frame, Citrix , Neoware Thin clients. * Hardware: Desktops/Workstations/Servers/Laptops, CRT's, flat-panel modems; IBM , Compaq, HP, Dell. PDA's/Blackberries/IPhones. Exchange, IIS, Tape Back Up serv ers/libraries, Wireless, Mainframe. Terminals, Barcodes scanners, cameras printe rs, faxes, Video Conferencing, printers, PDA's, Cisco Telephony. IMAC's (Install s, moves, adds, and changes), hardware/software rollouts. * Networks: Security administration for: Microsoft Active Directory, SCCM 2007, & Novell's Netware: Novell eDirectory/Console One, Network Access Control, WINS , DHCP, RAS, RIS, VPN, DNS, PDC/BDC, CSU/DSU's, terminal servers, ISDN, Frame Re lay routers, LAN/WAN, SNMP, Remote access, terminal emulators, Open VMS, Termina l Server (WTS), VPN Management responsibilities of a Local Area Network (LAN) co nnectivity and network operating systems. * LAN Networks: Switched Ethernet, mostly the Data Link Layer (NetBEUI, TCP/IP, IPSec VPN), Physical Layer. Modems, DSL, cable ISP services, Ethernet, ESM, Prot ocols; , DSU/CSU's, switches, hubs, patch panel, wiring closet experience, NIC cards , CISCO routers, CISCO Linksys wireless routers. Fire wall, (HP Open View) VPN Management responsibilities of a LAN connectivity. * Information Assurance / Security: Proven success in optimizing critical secur ity and integrity of the information system (IS) by strategically designing and executing proactive disaster recovery and business continuity plans, procedures, enhancements, and audits. Ensure users and system support personnel have requir ed security clearances or authorization. Initiate protective or corrective meas ures, report security incidents, and evaluate known vulnerabilities to determine necessity of additional safeguards. ACHIEVEMENT HIGHLIGHTS * Facilitated the transfer of over 1,000 user accounts within Active Directory f rom one Domain server to another.

* Trained numerous full-time Navy Reserves staff members on their overall IT res ponsibilities. * Developed and updated technical documentation for the installation of workstat ions and servers to upgrade all of their Theatres within Kansas City Metro area. * Assessed user security levels through their EDIPI numbers; ensured CAC cards h ad correct security certificates. * Actively contributed to the execution of the first Kansas City Metro area Thea tre upgrade project installation test by monitoring the IT contractor's ability to follow install instructions correctly. PROFESSIONAL EXPERIENCE US NAVY, Kansas City, MO (8/2009-Present) Premier Support Customer Service Rep (Contractor) Maintain full accountability for serving as a technical consultant in field impl ementations and service escalations for military reserve sites. Demonstrate tec hnical expertise in effectively managing local area network (LAN) hardware and s oftware. Evaluate workflow and procedures to recommend operational support tool s and technologies in accordance with customer goals. Apply strategic planning, prioritization, and project management skills toward consistently achieving crit ical deadlines while maintaining high quality standards. Write Standard Operati ng Procedures (SOPs) and train users, further illustrating exceptional communica tion talents. Contribute technical expertise in successfully conducting Image d eployments and roll outs. Environments: * Software: Office XP, 2003/2002, Outlook 2003/2007, Active Directory (users in stalls, moves, adds, and changes), Radia, SCCM7 & Active Directory (users accoun t installs, moves, adds, and changes). Ghost. * Networks/System/OS: Windows XP/VISTA/7, Servers: Win 2008/2003, Exchange 2003 . SMTP, Active Directory, DNS, TCP\IP, SIPRNet & NIPRNet, LAN/WAN, VPN, 10/100/1 00BaseT, Cat5/6, switches, hubs, patch panel, wiring closet, NIC cards, CISCO ro uters, Basic router and firewall settings. * Hardware: Supported 100 laptops, 2500 workstations, 30 servers (10 Exchange, 10 files/profile, 10 Domain/DNS). Blackberries, Digital Senders, printers. * Support Area: Midwest states supported: OK, KS, MO, IA, and NE. Selected Highlights: * Played a key role as liaison between the customer, suppliers, and other techni cal groups to resolve network and hardware problems. * Proficiently prepared and integrated operational support standards and procedu res involving all aspects of change management, performance management, and secu rity. * Created, updated, and submitted site administration documentation to provide u ser orientation on hardware, software, and network operations. * Conducted ongoing configuration and maintenance of Windows 2000/2003, Active D irectory / DNS / Exchange, networking, software deployment processes, desktop / laptop support in Windows environment, and system administration in Windows envi ronment. US Census, Lakewood, CO (10/2008-6/2009) Information Technology Specialist (Temp Employee) Trained, mentored, and directed LCO IT staff and RCC helpdesk, with strong focus on optimizing productivity and performance. Diligently managed performance of automation operations in order to effectively assist LCO and DNRCC daily functio ns. Collaborated closely with developers, sponsors, and end users to manage upd ates, operations, support, and maintenance. Relied upon to perform all aspects of Image deployments and roll outs. Environments:

* Software: Office XP, 2003/2002, Outlook, Lotus Notes, Active Directory & Nove ll's eDirectory/Console One (users installs, moves, adds, and changes), Ghost, A ltiris, MS Expressions Web 2, MS Publisher, Easy Thumpnails, Thumps Plus, Paint Shop Pro, Adobe Illustrator. * Network/System/OS: Servers Win 2003, Win XP/2000, VMVMware V-Sphere, Server s ecurity hardening (health checking) and OS patch deployment. POP, SMTP, AD, DNS, TCP\IP, LAN/WAN, FTP, VPN, Telephony, Cat5/6,fiber 10/100/100BaseT, DSU/CSU's, switches, hubs, patch panel, fiber, wiring closet, NIC cards , CISCO routers. * Hardware: Supported 100 laptops, 1500 workstations, 4 servers (1 Exchange, 2 files/profile/, 1 Domain/DNS, 1 Backup). PDA's, Cisco Telephony (Installs, move s, adds, and changes), and hand held devices, printers. CISCO Linksys wireless m odem. Basic router and firewall settings. * Supported Area: Mountain states supported: Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, and Wyoming. Selected Highlights: * Led the deployment of multiple offices by overseeing customer site assessments , as well as assessing street location, office logistics, security systems, and software and hardware requirements for remote office's software applications and IT equipment needs. * Translated user functional requirements into systems specifications, configure d and troubleshot the BOC LANs, AD, serves, desktops, laptops, HHC in the RCC, a nd managed inventory requirements. AMC Theatres, Kansas City, MO (3/2008-5/2008) Back Office Upgrade Support Tech (Contractor) Strategically coordinated and led upgrade projects and supported MS VB & VBScrip t, ASP script files to migrate older PC information over to new PC's from NT to XP by using Symantec Ghost and other imaging applications. Environments: * Software: Office XP, 2003/2002, Outlook 2003, Active Directory (users install s, moves, adds, and changes), Documentation; Word to create SOP (Standard Operat ion Procedure). * Network/System/OS: Servers Win 2003, Win XP/2000. Active Directory (users ins talls, moves, adds, and changes). SMTP, Active Directory, DNS, TCP\IP, LAN/WAN, 10/100/100BaseT, Cat5/6, patch panels. * Hardware: Supported 300, 200 Laptops, 300 Workstations, 5 Servers per Theatre site (2 files/profile and Domain/DNS, 2 printer, 1 Backups). * Support Area: Kansas City Metro area support; Independence, Missouri; Kansas City, Kansas; Olathe, Kansas; and Overland Park, Kansas. Selected Highlights: * Created SOP's documentation and installation instructions, and teamed with the atre managers and other non-technical customers to promptly resolve issues invol ving installs. * Actively contributed to team meetings and worked closely with Project Manager on deployment coordination. QTS (Quality Technology Services), Overland Park, KS (11/2007-2/2008) Data Center Operations Technician\System Administrator (Contractor) Consistently delivered exceptional Windows XP desktop and MS Office 2003 product s, Cisco Telephony, and software support. Drove all workstation, network, and f ile server software and hardware reviews, identified and addressed existing and potential issues, and led proactive repairs, upgrades, and installations for opt imal results. Tracked network utilizing on-line tools and systems, conducted co mplex installations, and proactively supported technology upgrades. Environments:

* Software: Office 2003//2002, Out Look 2003, HP Openview, McAfee, Adobe, Net Backup/Veritas Back-Exec, Net Vault manager and etc. Active Directory (users ins talls, moves, adds, and changes). * Network/System/OS: Servers Win 2003/2000, Win XP/2000. Exchange 2003. SMTP, A ctive Directory, DNS, TCP\IP, LAN/WAN, 10/100/100BaseT, Cat5/6, fiber, DSU/CSU's , switches, hubs, patch panel, wiring closet, NIC cards, CISCO routers. Basic router and firewall settings. * Hardware: Supported 100 laptops, 100 workstations, 400 servers (customer's se rvers that leased space within our data center), Handled, tracking, and manageme nt of all tape media for the data centers; loaded 500 storage backup tapes per w eek, 50 CISCO router/switches, CISCO Linksys wireless modem. Management and oper ation of air conditioning equipment, cable & power management and provisioning a s well as use and maintenance of backup generators. Selected Highlights: * Oversaw and managed the Cisco network device, including hardware troubleshooti ng and replacement of Cisco components, patch panels, and OSI model layer 1 medi a in order to provide LAN connectivity. * Diligently updated team members on issues involving the equipment or configura tion, as well as diagnosing cabling, software, and hardware problems. US Army Corps of Engineers, Kansas City, MO (9/2007-11/2007) Information Tech Specialist (Contractor) Managed distribution of PC/networking, Cisco Telephony environment including ins tallation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Executed technical, oper ational, and training support to users of personal computers. Monitored and upd ated user accounts and tested personal computers, printers, and other peripheral s to proactively identify and resolve issues. Environments: * Software: Office 2003//2002, Out Look 2003, Visio, Auto CAD, Symantec Ghost, McAfee, Adobe, User State Migration tool (USMT), WSUS, SMS, etc. * System/OS: Windows XP/2000, Servers: Win 2003, Active Directory (users instal ls, moves, adds, and changes). Exchange 2003. * Hardware: Supported 100 laptops, 1500 workstations, 6 servers (1 Exchange, 2 files/profile/, 1 Domain/DNS, 2 Backup). Printer, CISCO Linksys wireless modem, faxes. Selected Highlights: * Troubleshot computer problems and performed hardware and software diagnostics, including coordinating between users and components of a local area network and participating in the evaluation of system configuration and software. KS Board of Utilities, Kansas City, KS (4/2007-9/2007) Desktop Support Technician (Contra ctor) Conducted a diverse range of desktop support activities, including updatin g and repairing Windows systems, executing preventative maintenance, supporting users with system problems, and ensuring proper labeling of all Windows system c omponents KS Board of Utilities, Kansas City, KS (April 2007 - Sept 2007) Desktop Support Technician (Contractor) Conducted a diverse range of support activities, including updating and repairin g Windows systems, executing preventative maintenance on window systems, support ing users with system problems, and ensuring proper labeling of all window syste m components Environments: * Software: Office 2003//2002, Out Look 2003, Visio, Auto CAD, Lotus Notes, Sym antec Ghost, McAfee, Adobe, AutoDesk, ArcGIS Explorer, AutoDesk MapGuide, etc.

* System/OS: Windows XP/2000/NT4, Servers: Win 2003, Exchange 2003, WSUS, Citri x, Neoware Thin clients. Exchange 2003. * Hardware: Supported 300 laptops, 2500 workstations, 200 printers in various l ocations all on Campus and several remote sites. CISCO Linksys wireless modem, barcodes scanners, cameras, faxes. Selected Highlights: * Diligently tracked performance levels by reviewing event files as well as cond ucting and reporting Root Cause Analysis (RCA) as required. * Collaboratively worked with team members in executing system administrative ta sks such as creating/deleting user accounts through AD and RSA security authenti cation. Career Note: (1996 -2007) Additional IT experience includes US Army Battle Command Knowledge System, FCStone, H&R Block, Seaboard Corp., IBSA, Inc., Qwest, Earth Link, Comaq , Anheuser Bush, USPS, and Universal Underwriters. (1998- 2011) PC & Image Deployment Short Jobs -(1day) Moved laptops for insuranc e company CNA in Overland Park, Ks., (1wk) PC/software Office Rollout project at Omnicare in Kansas City, Mo, (1wk) Cleaned and reinstalled modules in BTS Cell Base stations in Lenexa KS., (1day) Service healthy care systems (XP, Stealth mo dem router) Kiosk setup in Doctors office's in KC Metro., (3day) XP Rollout proj ect in Beneficial Finance offices in Kansas., (2day) Installed a wireless "point of sale" scanner system in Wilshire stores in Nebraska., (2 day job) Migrated a n Exchange 5.5 mail server over to another new server due to virus corruption fo r FOX 42 TV Omaha, NE., (2 Month Job) 2000 Migration/Rollout project for front o ffice and back office computer network for 20 Beneficial Finance offices within Missouri. EDUCATION BS-Business Administration of Technical Service - Bellevue University, Bellevue, NE AA-Electronic Maintenance - Des Moines Area Community College, Ankeny, IA PROFESSIONAL CERTIFICATIONS / SPECIALIZED TRAINING * HP -Servicing HP Desktops, Workstations, and Notebooks (2009) * DCSE (Dell Certified Systems Expert: Part of DMS (Dell Managed Services) deliv ery team: 1. Managed Deployment Tech Lead. 2. Deployment Technician. (2008) * Micro Soft Hands on Labs: Exch & Server 2K; Intro & Adm, MS SQL 2000, DNS, Pol icy, AD (2000) Learn more about me at: www.jobfox.com/people/Craig-Butts