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CAROLYN S.

CHAPMAN
1090 Rogers Street, Clarkston, GA 30021
404.292.8450 (h); 404.680.3085 (c)
cc1221164@westpost.net

SUMMARY
A seasoned administrative assistant with twenty plus years of experience in vari
ous fields, health care, banking and private industry with a proven track record
of exceeding performance goals and career development. Ability to adapt to a v
ariety of environments, with a high energy and enthusiastic management style foc
used on associate and customer satisfaction. Extensive experience in providing
a full range of administrative and computer support to all levels of management.

PROFESSIONAL EXPERIENCE
9/2005 - 10/1/1010 Bank of America - Atlanta
Administrative Assistant III - National Service & Solutions

Responsibilities include but are not limited to travel arrangements, expense rei
mbursements, and confidential matters such as Talent Planning, payroll/personnel
matters, maintaining managers' and team leads' schedules and vacation/sick/pers
onal time, timesheets, and other daily functions.
* Generate Leadership Meeting Agendas and minutes for weekly meetings; pull dat
a and maintain spreadsheets for Hoshin Goals; order supplies for department; mai
ntain team managers' personnel files; create and maintain excel spreadsheets for
department expenses and our Reward & Recognition initiatives; create and mainta
in DG list for the departments; purchase items, serves as ACR maintaining access
cards for the department, granting access to the building as well performing qu
arterly audit for ARC and Business Continuity.
* Serve as a "go to" person for the Midtown building.
* Maintained the NHL organizational chart in Visio

6/1/2004 - 12/31/2004 Bank of America - Atlanta
Administrative Assistant III (P/T) - ATM Accounting Department
Responsible for ATM balancing and reporting daily totals from vendors

9/2003 - 5/31/2004 Bank of America - Atlanta
Operations Analyst / Project Analyst - CashPay/ATM
Responsible for day-to-day analysis, research and resolution for Commercial Prep
aid, CashPay and Gift Card products as well as handled CRV's for vendors and oth
er activities for the department. Maintained TAR and updated reports detailing
all activity.
* Assisted in designing, documenting and implementing the following GreenBelt p
rojects: Windows Conjunctive Service, ATM Install, RDVU conversion to TEBS One-P
art Cash Tickets and APTE/RDVU implementation
5/1999 - 9/2003 Bank of America - Atlanta
Administrative Assistant to ATM National Senior Executive - ATM Department
* Responsibilities include but are not limited to travel arrangements, expense
reimbursements, and confidential matters such as Talent Planning, payroll/person
nel matters, maintaining managers' and team leads' schedules and vacation/sick/p
ersonal time, timesheets, and other daily functions.
* Responsible for overseeing workload for four ATM department assistants
* Generate Leadership Meeting Agendas and minutes for weekly meetings; pull dat
a and maintain spreadsheets for department supplies for department; maintain tea
m managers' personnel files; create and maintain excel spreadsheets for departme
nt expenses
5/1997 - 5/1999 NationsBank/Bank of America, Atlanta
Administrative Assistant - ATM Accounting
Responsibilities include but are not limited to travel arrangements, expense rei
mbursements, and confidential matters such as Talent Planning, payroll/personnel
matters, maintaining managers' and team leads' schedules and vacation/sick/pers
onal time, timesheets, and other daily functions.
* Generate Leadership Meeting Agendas and minutes for weekly meetings; pull dat
a and maintain spreadsheets for department supplies for department; maintain man
agers' personnel files; create and maintain excel spreadsheets for department ex
penses
5/1995 - 5/1996 Mariner HealthCare of Northeast Atlanta, Atlanta
Administrative Assistant /Accounts Payable Manager
Responsible for administrative and customer support for Nursing Care Facility
* Provided administrative support to Administrator and all management.
* Managed Accounts Payable Department, assuring correct billing charges were re
flected on patients' accounts.
6/1992 - 5/1995 Amtrec, Inc., Decatur, Georgia
Executive Assistant to President /CEO
Responsible for daily operations of front office
* Researched and purchased office equipment, i.e. copiers, faxes, etc.
* Organized semi-annual sales meetings for 127 sales associates and spouses.
* Handled all travel arrangements, both domestic and international travel, for
president and sales associates.
* Handled all incoming payments and processed bank deposits
2/1990 - 6/1992 Citizens & Southern Trust Company
Account Manager - Escrow Accounts

Responsible for 135 escrow accounts, including accepting and housing securities,
assuring that sufficient collateral was housed; balanced accounts and for inves
ting funds
6/1989 - 2/1990 Citizens & Southern Trust Company
Executive Secretary to the President - Executive Department
* Responsibilities include but not limited to travel arrangements, expense reim
bursements, and confidential matters such as Talent Planning, payroll/personnel
matters, handling executive's calendar, conference calls and meetings.
* Dictation and transcription
2/1982 - 6/1989 Citizens & Southern National Bank/Bank of America, Atlanta
Administrative Assistant - ATM
* Responsibilities include day-to-day activities, including scheduling meetings
, processing timesheets, not limited to travel arrangements, expense reimburseme
nts, and confidential matters such as payroll/personnel matters, handling execut
ive's calendar, conference calls and meetings
* Create and maintain FIT list for ATM for statewide usage
11/1981 - 2/1982 Citizens & Southern National Bank/Bank of America, Atlanta
Word Processor - Central Operations
* Writing and proofing General Operating Guidelines for Georgia Central Operati
ons and Banking Centers.
* Responsible for sending out updates to each Georgia banking center in a timel
y manner.
5/1980 - 11/1981 Citizens & Southern National Bank/Bank of America, Atlanta
Word Processor - Word Processing Department

* Daily transcribing of banking center customer's letters, forms, training mate
rial, contracts, etc.
9/1979 - 5/1980 Citizens & Southern National Bank/Bank of America, Atlanta
BANKING CENTER POSITIONS - Customer Service Representative; Personal Banker
2/1978 - 9/1979 Citizens & Southern National Bank/Bank of America, Atlanta
Departmental Secretary International Department - Import Export Division
* Responsibilities include senior managements travel arrangements, expense reim
bursements, and confidential matters such as, payroll/personnel matters, maintai
ning managers' schedules and tracking vacation/sick/personal time, timesheets, a
nd other daily functions for four managers.
* Handled miscellaneous import/export accounts, balancing inventory held in ban
king center vault to secure imports from India and other countries
EDUCATION
High School: Messick High School, Memphis, TN
Specialized Training: Microsoft Office Suite; Visio, Org Plus, BOSS, Merlin, Ari
ba, TechDirect, Flagscape, ACR, Workplace, Travel Online, Fundamentals of Six Si
gma