Will Quon Mobile: (408) 825-3315 Email: wq1251b8e@westpost.

net Seeking a challenging technical support, operations or implementation management position in an environment where strong personnel and technical management skil ls are required to improve efficiencies, stimulate creativity, and promote teamw ork. Summary of Qualifications: * Manager with over 10 years of technical support, network & computer operations , and design engineering experience * Project Management - Exercise effective project management skills to complete network, system/application, and site tasks and projects on time and within budg et. Entailing management of personnel, vendor resources, finances, and technolog y. * Network Protocol Analysis - Extensive use of network protocol analysis to make effective business decisions concerning network, system, and application enhanc ements. * Network Design and Equipment Setup - In depth working knowledge of network/sys tem configuration, setup, and overall design methodology. Work extensively with engineers, vendors, and customers to develop viable network design solutions, me eting current and future systems/network requirements. Significant Accomplishments: * Provided data center operational management of systems, servers, tape backup s ystems, and network equipment * Directed a team of Tier 2 product support engineers with providing support to carriers for a MPLS router/switch * Completed SOX-404 (Sarbanes-Oxley) IT financial reporting controls audit * Directed teams of 40+ network operations and engineering personnel * Exercised control of operating budgets totaling $24M * Implemented network, systems, and application fault and performance monitoring to meet 24/7 operational requirements * Established corporate network standards for equipment, services & server platf orms * Established and managed a network equipment virtual test laboratory to support applications / systems development, equipment compatibility and benchmarking te sting, and customer demonstration activities * Converted a multi-FDDI ring to a multi-Gigabyte Ethernet backbone design, incr easing raw data throughput tenfold (100Mb/s to 1,000Mb/s) * Implemented an EMC SRDF service over ATM to provide corporate data center repl ication to a remote DRP site * Implemented NAS systems using NetApp F740 and F760 storage servers with CIFS p roviding common storage for Unix, Linux, and Windows clients in India and US sit

es * Directed a team of network engineers, providing protocol analysis and applicat ion characterization services to optimize business solutions * Consolidated long distance voice carriers to improve domestic and internationa l service levels and reduce cost per minute charges by 20% * Crafted and directed a vendor selection process, reducing network service cost s 20% * Implemented and delivered technical training * Spearheaded network consolidations, systems & applications conversions & site relocations * Established and managed pre/post sales customer support teams, assisting with NOS upgrades, conversions & site consolidations Experience: 06/07 to 06/10 Tellabs, Inc., Santa Clara, CA Manager, Technical Support Engineering Managed a staff of eight TAC (Technical Assistance Center) Technical Support Eng ineers providing Tier 2 support to major network carriers (Verizon, ATT, NTT, Te lstra, PLTD, etc) that utilize Tellabs 88XX MSR (Multi-Service Router) providing global MPLS PW (Pseudo Wire) wire - line/less services with data rates ranging from DS0 to OC192C and 10GE. The TAC center operated a 24/7 schedule, with staffed rotational on-call schedul es. Critical cases were escalated to the manager for resource (equipment and sta ff) allocation and Tier 3 engagement (critical cases only) for immediate fault i solation and service restoration to minimize customer services availability and financial impact. 10/04 to 02/06 Varian, Inc., Palo Alto, CA Global IT Manager Managed a department of twenty-six, with nineteen direct reports providing globa l voice & data network, and server infrastructure services to all Varian locatio ns. Managed technical resources supporting a centralized SAP/Oracle environment running on IBM/AIX servers/SAN, eCommerce on Solaris, POP/IMAP email servers, an d distributed NFS/Samba/email AIX and Red Hat Linux servers. Implemented a manag ed MPLS WAN to support the convergence of voice, data, and video traffic streams . Administered an operational budget of $12 million. Right-sized mobile computers (notebooks) to support a SAP CRM-Mobile implementat ion, and implementing a company-wide WPA (or 802.11i compliant) WLAN infrastruct ure, which allowed mobility from site-to-site while maintaining security with ce ntralized management. Worked with peers to establish applications, systems, network, and storage requi rements and architectures for future deployment. Completed Varian, Inc.'s SOX-404 (Sarbanes-Oxley) IT financial reporting control s in December 2005 and obtained external auditor review and signoff. 4/03 to 10/04 CTB/McGraw-Hill, Monterey, CA Manager, Network Administration

Managed data center operations and network services for CTB Monterey, Salinas, M ather, Indianapolis, and Delran locations with a staff of sixteen - PC technicia ns, Windows/Solaris/AIX system administrators, and network engineers. Administer ed an operating budget of $2 million across all sites with resource liquidation to business units. Completed Enterprise Technology Renewal Phase I (ETR-PI) in November 2003, where the majority of proprietary assessment test, analysis, and reporting systems wh ere migrated to Web based Unix systems and relocated to McGraw-Hills' corporate data center in Hightstown, NJ. Worked on ETR-PII planning to migrate the balance of applications to the new platforms and implement a large-scale production env ironment. Provided daily application, system, and network monitoring and corrective action support at all locations using a variety of tools (Spectrum, BMC Patrol, Nagios , MRTG, Concord NetHealth, WildPackets EtherPeek NX, and custom application logg ing and monitoring tools). Completed the infrastructure build out at a new CTB s ite in Salinas to support assessment test scoring, analysis, and reporting with a targeted go live date of February 2004. 1/01 to 2/02 Lumenare Networks, Sunnyvale, CA Director, Network Operations Managed systems, applications, and network infrastructure. Developed and adminis tered a budget of $4 million. Worked closely with engineering, business developm ent, and prospective customers to deliver Lumenare's LabMagic network equipment test automation solutions designed to improve operational efficiencies and reduc e expenses. Led LabMagic Level 3 (colo) demo environment buildout and operation. Drove headq uarters laboratory expansion to support engineering, QA, PSO/Device Integration, and core IT/Operations services. Facilitated India development site turnup with Internet VPN access to headquarters for email, code development and remote test s verification. Managed and led Network Operations Center and Help Desk implemen tation using MRTG, Sitescope, Intermapper, MS Access, and Etherpeek for packet a nalysis. 7/99 to 1/01 Apple Computer, Cupertino, CA Senior Manager, Global Network Services Managed worldwide corporate network services. Developed and administered an oper ating budget of $24 million. Directed daily global operation of voice, data, and video networks; network design and engineering functions; equipment and service s; standards and policies; capacity and strategic network planning. Managed global voice and data network re-design and route optimization effort. I mplemented web based call accounting and inbound caller ID presentation and 911caller location identification. Managed Santa Clara Valley data center and Elk G rove disaster recovery site buildouts. Managed Santa Clara Valley MAN FDDI to Gi gabit Ethernet conversion utilizing Cisco 6509 switches over single/multi-mode f iber. Implemented 802.11 wireless network support throughout Santa Clara Valley campus. 6/95 to 7/99 Seagate Technology, San Jose, CA Manager, Global Network Technologies Managed network engineering focused on strategic network technologies to improve performance, reliability, and to maintain or reduce future operating cost. Trav eled extensively in the PacRim providing network services to in country IT organ

izations supporting Seagate's core disk drive manufacturing processes. Managed Oracle smart-client application, forms and replication tools rollout. Co nducted application characterizations to develop network bandwidth budgets suppo rting global network re-design efforts. 5/94 to 6/95 Read-Rite Corporation, Milpitas, CA Manager ISG Communications 4/93 to 5/94 TCE Technology Group, San Jose, CA Director of Support Other Employment Experience: Wyse Technology, San Jose, CA MICS - Communications and Computer Operations Manager Varian Associates, Palo Alto, CA Manager Telecommunications Systems Planning and Implementation Education: Northeastern University/Lincoln College, Boston, MA - BSET, Electrical Engineering Technology Program Golden Gate University, San Francisco, CA - BS.TELC, BS Telecommunications Management Service Strategies - 04/2008 - SCP (Service Capability & Performance) - CSM (Certified Support Manager http://servicestrategies.com/training/management-development/support-manager/) TL9000 Certified Auditor Cisco CCNA - In Process Perl & TCL/TK Scripting - In Process Working knowledge of the following operating systems, equipment, environments, a nd data communications protocols: firewalls and proxy services, network switches and routers, network protocol analysis and application characterization, DEC VM S 5.X, Sun Solaris 2.X, SCO Open Server UNIX V R3.2, Linux (Ubuntu 10.10 LTS, Re dHat 9, Suse 9.0, Mandrake 9.1), webOS, Android 1.5, DOS 5.0/6.2, MacOS 8.6/9.0/ X, Windows 3.1/95/98/W2K/XP/Vista/7, NT 4.0 WS, Vines 4.XX - 5.XX, TCP/IP-NFS, D ECNet IV, DEC-LAT, 10/100/1000 Mb Ethernet, WiFi (802.11bag, 802.11i, 802.11x, 8 02.11n), MPLS, OSPF, IS-IS, BGP, Token Ring, HDLC, SDLC, SNA, BSC-3270/2780/3780 , HASP, T1/T3/FR/ATM WAN Services, X.25/X.400/EDI, and TL9000. Highly proficient with Microsoft Office, Project, Visio, and Access applications. Affiliation IEEE Computer Society SCP - CSM (Certified Support Manager) References Available upon request