Michael Hazen MICHAEL HAZEN 7501 142nd Avenue North Lot 419 Largo, FL 33771 (727) 234-5664 mh1254f00@westpost.

net ENTRY-LEVEL PROFESSIONAL _Focused on Information Technology_ PROFILE Entry-level Professional with a solid and recent education supporting a career in Business and Criminal Justice. Featuring a recent Master of Management in Criminal Justice and two Bachelor degrees, one Magna Cum Laude in Criminal Justice. Offers a reliable and significant background in Information Technology, enhanced by an advanced current education. Able to focus well in all situations, possessing interpersonal skills that mesh well with achieving maximum security from every situation and responsibility. Confident, highly energized, effective, and persuasive communicator with strong interpersonal and communication skills. * Detail and results oriented with a proven ability to demonstrate flawless execution and implementation of innovative investigative strategies with a record of managing multiple tasks effectively. An analytical and strategic thinker with the highest professional standards and personal integrity. * Focused and motivated security professional, able to work both independently and collaboratively in a variety of settings, conditions, and environments. Driven to both succeed and contribute, able to work with diverse professional teams, while leading by example as an individual contributor. CORE COMPETENCIES TEAM MANAGEMENT a INVESTIGATION IMPLEMENTATION AND PROCESS IMPROVEMENT a TASK FOCUSED PROBLEM IDENTIFICATION AND RESOLUTION a PRODUCTIVITY AND PERFORMANCE IMPROVEMENT PROFESSIONAL EXPERIENCE STREAM GLOBAL SERVICES Tampa, FL 2007 a" Present SUPPORT SPECIALIST For a global business process outsource (BPO) service provider specializing in Customer Relationship Management (CRM) services, support and provide root-cause analysis and issue resolution for Dell

laptop and desktop Workstation systems (both hardware / software), including Redundant Array of Independent Disks (RAID), via Web-chat and e-mail. * Educate customers on the steps of troubleshooting their problem and provide detailed procedures to prevent future problems. * Phone support includes researching issues and setting up callbacks to the customer. * Serve as a floorwalker, helping out new employees during training. MICHAEL HAZEN PAGE 2 _STREAM GLOBAL SERVICES CONTINUED__ _ Support the following Dell product lines: small business, large business, and consumer products, including resolving wireless issues, networking issues, printers, Personal Digital Assistants (PDA), and anti-virus software (received intensive training in the removal of viruses and malware) problems. * Named the Employee of the Month. CITY OF MUNROE FALLS Munroe Falls, OH 2007 NETWORK ADMINISTRATOR INTERN Monitored performance of the Network Server and resolved server issues. Backed up the server daily. Analyzed and eliminated network connectivity issues from client computers to the server. Addressed client computer start-up and printing problems. Initiated an Account Log-on Policy for Network users. Inventoried all city-issued computers on the network. Set roaming profiles for the Police Department. Served as the primary point-of-contact for all e-mail issues. Key contributor to the research and development of an Information Technology policy for the city. * Upgraded the BUCS fund-accounting financial program on the server. Portage County Justice Center Ravenna, OH 2000 a" 2007 SHERIFFaS DEPARTMENT CORRECTIONAL OFFICER Conducted searches for contraband throughout the facility and inmate general population. Addressed concerns and complaints from the public and supervised inmatesa activities, responding to emergency situations. Kept records of jail activity on computers, serving as a booking officer entering inmates into a database and providing

reports to the local courts. * Served as Officer-in-Charge in the absence of supervisory management. TRAINING OHIO PEACE OFFICER TRAINING ACADEMY London, OH CERTIFICATIONS MICROSOFT CERTIFIED PROFESSIONAL (MCP) + INTERNET a A+ (Techskills Independence, OH) In process for MICROSOFT CERTIFIED SYSTEM ADMINISTRATOR (MCSA) and SQL SERVER certifications EDUCATION BACHELOR OF ARTS, SOCIOLOGY BACHELOR OF SCIENCE AND APPLIED SCIENCE, CRIMINAL JUSTICE (GPA: 3.62 / 4.0, Magna Cum Laude) Youngstown State University Youngstown, OH In process for a MASTERS OF MANAGEMENT, CRIMINAL JUSTICE