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Donna M. Shum OBJECTIVE Dependable and motivated individual seeking an Administrative position.

I am in terested in bringing all of my skills to a company looking for an individual who can do it all, and has a can do attitude. TECHNICAL SKILLS Microsoft Office Microsoft Word 2007 and 2003 Microsoft Excel 2007 and 2003 Microsoft Publisher 2007 and 2003 Microsoft Power Point 2007 and 2003 Microsoft Outlook 2007 and 2003 MLS Input and Agent Metrics Adobe Professional eCampaignPro Microsoft Works Showing Desk Real Estate Software Digital Cameras Photo Software 10 Key Calculator Scanners 50+ Line Phone Systems Postage Equipment Laptops/Desktops/Netbooks/IPad Copier, Printer, Faxes QUALIFICATIONS Confidential Dependable Flexible Analytical Excellent Problem Solving Abilities Excellent Proofreading Skills Excellent Multi-Tasker Team Player Front Desk Reception Excellent Communication Skills Excellent Customer Service Individual Motivated Self-Starter Excellent Oral and Written Communication Skills Outstanding Computer Skills Well Versed in Conducting Interviews Self-Taught in all Software Programs Licensed Illinois Sales Associate Notary Public

PROFESSIONAL EXPERIENCE 07/05 Present Koenig & Strey, Home Services of America, Libertyville/Lake Forest, Northbrook & Deerfield Regional Administrative Manager/Administrative Manager Responsible for 10 direct report individuals in four offices performing telepho

ne reception, making showing appointments, customer service, advertising, market ing, listing input, mass/bulk mailings, ordering supplies, maintaining office eq uipment and filing Responsible for scheduling staff and agents floor time Creating and teaching classes to agents on subjects such as Power Point, Showin g Desk and Agent Metrics Responsible for agents worksheets, commission and closing coordination with the Accounting Department Work directly with three Executive Branch Managers to assist in special project s as needed Liaison between sales agents and the IT Department Responsible for setting up agents computers to recognize company security, add printers and all necessary software programs Achievements Worked with the Marketing Department in 2010 to rebrand all collat eral (letterhead, envelopes, labels, notepads, business cards, presentation mate rials, mugs, rugs, etc. for over 200 individuals. Koenig & Strey GMAC was rebra nded to Koenig & Strey, Real Living. 02/96 07/05 Prairie Crossing/Shaw Homes - Home Builders Grayslake Office Manager/Sales Associate/Supervisor/Marketing Assistant Responsible for assisting in the sales of 359 single-family homes including tak ing clients from deposit to contract Responsible for greeting visitors and presenting a full perspective of the Prai rie Crossing community and the homes Responsible for speaking about the community to large groups of individuals at a moments notice Liaison between sales and construction personnel Assisted with the creation of collateral, billboards, mailings and flyers Responsible for preparing all weekly sales reports for weekly meeting between c orporate and agents Administrative duties including; answering phones, purchasing, database mainten ance, training staff members on various software programs (Excel, Microsoft Word and Sales Closer) Also responsible for special projects as necessary Responsible for one reporting individual performing telephone reception, filing , purchasing and customer service Involved in the design layout of the floor plans for the condominiums at Prairi e Crossing Also assisted in decisions as it related to standard to high-end selections for the condominiums Hand-selected to be involved in creative design of the water feature for condom iniums with world-renowned water artist, Herbert Dreiseitl 03/88 - 02/96 Karel & Associates, Ltd. - Pension Administrators Northbrook Office Manager Responsible for three reporting individuals Word processing Telephone reception Typing, filing and mass/bulk mailings Accounts payable, purchasing and collections Copy and assembly of annual reports, restatement of pension plans Completed necessary paperwork for the necessary Life insurance for clients Billing, tracking/reviewing restated pension plans and annual reports Implementation and conversion of word processing from stand-alone system to Mic rosoft Word Setup programs to expedite processing of annual reports, plan terminations, par ticipant terminations and restatements of plans

Achievements - Reduced staff of six reporting individuals to three individuals w ithout disruption of any day-to-day activity. 10/84 03/88 William E. Huml & Co., CPAs Lincolnshire Administrative Assistant Responsibilities included supervision over two individuals Performing time and billing Client accounting input and invoicing Reception and secretarial duties Performed functions such as organization and administration of office operation s Installation of all software on the computer systems Responsible for accounts payables, accounts receivables and past due collection s Responsible for the coordination of the CPAs continuing professional education programs Performed special projects including financial forecasting and development of t he office policy manual EDUCATION: Attended Northeastern Illinois University REFERENCES: Available upon request 01/21/2011