LANCE ELSHERE 1761 Stockton Drive, Sanford, Florida 32771 (904) 302.2662 ldelshere@gmail.

com

SALES REPRESENTATIVE ~ ACCOUNT MANAGER PROFILE OVERVIEW Visionary, versatile, and success-driven sales management professional, offering exceptional qualifications in developing strategic and collaborative operationa l initiatives, executing sales forecasting, as well as promoting new products to the marketplace. Possesses extensive experience in the diverse areas of retail management as well as sales and marketing. Thrives in demonstrating solid perfor mance and productivity in sales, operations, and customer service. Excels at opt imizing efficiency, staff performance, and company growth as well as in developi ng vision that consistently attains bottom-line results. Displays proficiency in using Microsoft Office Suite (Publisher, Access, and Outlook) as well as excell ent communication skills, with working knowledge in Spanish language. Willing to relocate.

CORE STRENGTHS Sales and Profitability Growth Business Process Improvement Company Professionalism Promotional Programs Customer Retention Strategies Relationship Development PROFESSIONAL HISTORY EQUITY ONE EXTERIORS, INC. ~ Bridgeport, OH; Phoenix, AZ SALES ROOFING CONTRACTOR May 2010Present Plan and prepare leads and referral business for potential client base on door-t o-door basis. Serve as a representative of homeowners in negotiating with variou s insurance companies for damage claims. Perform troubleshooting and maintenance of accounts throughout the sales cycle as well as administer the collection of all outstanding bills for past due clients. Career Highlights: Played a pivotal part in producing $600K in roofing/replacement sales wi th 65 clients Identified and resolved roofing issues through cultivation of positive w orking relationships with key decision makers Ensured constant communication in liaising between homeowners and produc tion to streamline the construction process MATTRESS FIRM, INC. ~ Jacksonville, FL; Orlando, FL AREA MANAGER Sep 2006May 2010 Assumed full responsibility in overseeing store operations, including staffing,

sales, marketing, merchandising, inventory control, and customer service. Carrie d out a competitive research analysis and determined sales trends. Provided trai ning and supervision to 15 employees regarding their daily activities. Conceptua lized and implemented policies and procedures for sales, claims processing, and customer service. Monitored and prepared reports on store productivity and perfo rmance for 12 retail locations in Jacksonville. Efficiently acted as a liaison b etween sales personnel and the district manager. Career Highlights: Dynamically marketed and shipped $100K worth of merchandise to a custome rs home in a one-month period Demonstrated hands-on leadership in mentoring and coaching three profess ionals, who eventually obtained promotion to area manager position Gained recognition for constantly achieving personal sales averaging $70 K monthly Significantly increased revenues at six locations in Jacksonville by 17. 2% with a total annual sales of $8.5M Proficiently led and coordinated the launch of Comfort by Color merchand ising initiative at 12 locations Boosted conversion percentage to assist in expanding the citys market share Functioned as the point of contact for staff, clients, and management to facilitate immediate resolution of multiple issues at all levels Earned customer loyalty and retention through demonstration of solid pro duct knowledge, dynamic presentations, and relationship building abilities Provided training to new and existing sales staff as well as participate d in weekly meetings proffering new ideas and tactics to optimize market sales p erformance Drove LEAN awareness to market operations through demonstration of leade rship in the improvement of delivery efficiencies while decreasing waste Distinguished areas of opportunities and relocated staff to enhance thei r sales abilities in low performing stores to maximize performance and profitabi lity Rendered direct supervision to district meetings by presenting the Jacks onville/Orlando agenda pertinent to staff members to successfully increase compa ny sales ELITE MANAGEMENT TEAM, INC. ~ Tampa, FL; Charleston, SC; Atlanta, GA STORE MANAGER/SALES ASSOCIATE Jan 2000Aug 2006 Rendered direct oversight in simultaneously overseeing stores in Atlanta and Cha rleston with $1.1M and $1.3M in revenues respectively. Career Highlights: Generated consistent monthly sales growth of $50K to $80K Developed and implemented strategic sales and marketing plans, including a referral program and trade show participation, to promote company recognition and profitability Pioneered a new sales process for the Luxury Division in optimizing new business development

EDUCATION Master of Public Administration: 2001 The University of South Dakota ~ Vermillion, SD Bachelor of Arts Double Major in Political Science and Criminal Justice Minor in

English: 1997 The University of South Dakota ~ Vermillion, SD

PROFESSIONAL AFFILIATION Member, Beaches Area and Lake Mary Toastmasters RELATED SKILLS AND TRAINING COMPUTER SKILLS: Proficient in Microsoft Windows 95/98/NT/2000/XP, Microsoft Excel, Microsoft Wor d, Microsoft Power Point Microsoft Outlook, and Access Database LEADERSHIP TRAINING: Dale Carnegie Training Course, Mattress Firm Flight Academy, Mattress Firm Jump School, Consumer Languages, Market and Vendor, Training Programs