PROFESSIONAL SUMMARY Versatile, ambitious manager and motivator with a Master's Degree and 20+ years success aligning

companies to achieve operational excellence and driving teams to peak performance. Charismatic team-builder, confident public speaker and savvy negotiator, with a talent for coaching others to realize their full potential, managing large staffs (65 people), training diverse individuals at all levels and maximizing synergies of disparate groups. * Passionate commitment to performance excellence with an ardent bias for action. Thrive in fast-paced, rapidly growing and hostile environments, readily adapting to evolving business, situational and relationship challenges. * Proactive and resourceful problem solver, bringing practical yet imaginative approaches to service delivery, workflow management and process improvement. * Astute leader and superb decision-maker, managing organizational change, mitigating risk, infusing new ideas and delivering results that exceed expectations. KEY COMPETENCIES Operations Management Team-Building and Coaching Presentations and Public Speaking Management Training and Facilitation Project Management Conflict Resolution Safety, Health and Quality Customer Service Strategic and Tactical Planning Organizational and Program Development Staffing and Performance Continuous Process Improvement Contract Negotiation Change Management Public Relations/Public Affairs Client Relationship Management

PROFESSIONAL CERTIFICATIONS Life Coach, Coach Training Alliance Performance Instructor, Train the Trainer Federal EEO Counselor/Investigator PROFESSIONAL EXPERIENCE UNITED STATES POSTAL SERVICE, Shelburne Falls/Springfield, MA; 1990 - 2011 21 years GENERAL MANAGER AND POSTMASTER (1994 - 2011) Directed retail operations of main office and 5 branches, encompassing staffing, training, HR, administration, budget, payroll, quality assurance, customer service and more. Led, managed and motivated team of 95 (65 carriers and 30 clerks). Spearheaded projects to increase efficiency and productivity. Teamed with various labor unions to resolve safety and health issues. Role expanded to include Station Manager of Springfield, MA. KEY ACCOMPLISHMENTS: * Instilled an atmosphere of teamwork, ownership and accountability. * Aligned staff to peak revenue generation hours, improved daily workflow, streamlined operations and eliminated overlapping schedules. * Proposed a $100K equipment investment that saved $500K in overtime expenses. * Introduced quality and training programs that greatly reduced and prevented injuries. * Served as a catalyst in negotiating local contracts

with the unions; capably maintained control in situations and led a tense group discussion towards effective resolution. * Mentored multiple staff members to move to higher-level management positions. MANAGEMENT ASSOCIATE (1990 - 1994) One of 10 applicants (out of 600) chosen for prestigious management training program covering all aspects of retail operations, HR, finance, safety and delivery. Identified new sources of revenue and drove substantial process improvement across various functions. KEY ACCOMPLISHMENTS: * Resolved 98% of all complaints at the local level, including long-standing problem of late mail arrival at Bradley International Airport. Substantially reduced claims. * Applied past experience as a Naval Aviator to determine cause of delay of diverted flights at the busiest airports. Developed corrective action plan to re-route several flights and increase utilization of trucks upon departure, eliminating and/or reducing delays and lowering transportation costs by 35%. * Earned the highest possible performance rating for each assignment. POTENTIAL IN YOU, South Deerfield, MA; 2009 - Present EXECUTIVE LIFE COACH (Part-Time); 2 years Work one-on-one with clients to define vision, priorities and goals, then create an action plan for them to achieve the desired result. Provide expert advice to business owners in diverse industries to achieve greater satisfaction in both their work and personal lives. KEY ACCOMPLISHMENTS: * Built business from the ground up; developed a profitable yet selective client base. * Created renewed vigor and energy to help clients to accomplish and overcome obstacles previously thought to be insurmountable. * Commended by numerous clients for decreasing their workload and stress through effective prioritization and time management techniques. * Empowered clients to take ownership of their problems, facilitating resolution. * Mentored a floundering salesperson with a fear of cold calling to become the second highest producer on the team and complete 60 contracts. * Coached a housewife to grow her Pampered Chef business, increasing participation by 30% over the previous year. * Assisted a client in establishing himself as a credible mentor. UNITED STATES MARINE CORPS; 1984 - 1990 CAPTAIN/AIR OPERATIONS CLEARANCE OFFICER/HELICOPTER PILOT; 6 years Supervised, trained and mentored 125+ personnel. Oversaw all marine helicopter operations in Southern California. Functioned as a Legal Officer for squadron in judicial proceedings and training. Piloted high performance fixed

wing and rotary aircraft. KEY ACCOMPLISHMENTS: * Provided vital support to President Reagan's "Western White House" as a liaison and helicopter pilot. OTHER RELEVANT EXPERIENCE Government Consultant to NASA and the Department of Energy. College Funding Consultant, facilitating seminars and providing solutions to families wanting to send their children to colleges and universities financially beyond their reach. PROFESSIONAL/ COMMUNITY AFFILIATIONS Professional Coach Networking Group Loaned Executive, United Way, Springfield, MA Cable Advisory Board, Shelburne Falls, MA Scoutmaster; Youth Baseball, Basketball and Soccer Coach PROFESSIONAL TRAINING Leadership Training, Labor Relations Specialist, Karass Negotiating Techniques Series 6, 63, Life and Health Licenses Licensed Real Estate Salesperson (MA) Commercial Pilot License and Legal Officer (Naval Justice School) Certificate, Wildlife and Forestry Conservation EDUCATION Webster University, St. Louis, MO M.A., Management, 1990 Ithaca College, Ithaca, NY B.S., Biology, 1984