KATHRYN SEFCEK-TOTH

1698 Dover Center Road

Westlake, OH 44145
Mobile: 440.221.4111
ksc374ce@westpost.net
PROFESSIONAL EXPERIENCE
Odyssey Hospice
11/2009-Present
Community Education Representative, Mayfield Heights, OH
*Ranked 4th in the Midwest region for 4th quarter 2010.
*Sell the hospice philosophy to physicians, discharge planners, assisted living
directors, and home health care administrators to generate new business accounts
.
*Maintain accounts by providing excellent customer service, rapid response, foll
ow through and ongoing education.
*Explain and assist in the election of the hospice benefit with patients and fam
ilies.
*Work collaboratively with nurse manager and field staff to ensure patient satis
faction.
*Secure contracts with licensed nursing home administrators and hospital adminis
tration.
*Train new sales representatives.
*Manage and enhance the Continuing Education Program for the branch.
*Construct reports for management to provide insight on current accounts and str
ategies used to generate a client base to increase revenue for the corporation.
Visiting Nurse Association
6/2006-5/2009
Business Development Manager, Cleveland, OH
*Increased new business accounts by 28% for the year of 2007, which generated an
additional $1.2 million dollars.
*Grew private pay market 7% over projections in 2008.
*Media appearances on WEWS and WKYC Channel 3 "Golden Opportunities."
*Responsible for direct sales of private pay home care services to professionals
and consumers in the community.
*Prospected, cold called and networked to build relationships with legal and fin
ancial professionals.
*Presented to CEO and Board of Directors regarding market conditions, competitio
n, sales progress, and new market strategies.
Omni Home Care
11/2005-6/2006

Account Executive, Independence, OH
*Managed, educated, sold, and serviced accounts regarding skilled home care serv
ices.
*Penetrated markets rapidly - cultivated and maintained new contacts.
*Worked and effectively communicated with physicians, nurses, social workers, an
d other healthcare professionals.
*Conducted informative presentations to maximize sales results.
Human Arc
6/2002-11/2005
Eligibility Specialist/Claims Representative, Cleveland, OH
*Received "Performance Excellence" commendation for effort, and achievements.
*Promoted to assist in the development of new service line, Best Benefits, in 20
04.
*Selected, trained, and supervised personnel - providing close support and motiv
ated effective work teams.
*Managed caseload, to determine and secure disability benefits, while producing
a profit for the health plan and the corporation.
*Researched county/state specific Medicaid programs, policies, procedures to pro
cess a Medicaid disability conversion.
*Compiled, processed, and analyzed medical records and financial data for precis
e decision-making in application process.
EDUCATION

Bachelor of Arts, Social Work
The University of Akron, 2001
LICENSES/CERTIFICATIONS/COURSES
Licensed Social Worker (LSW)
DISC Sales Training
CER Sales Training
Completed Course Work in Anatomy and Physiology