Experience: Jan 10-Present ACOUSTICTRADE, Chambersburg, PA

Account Manager Conducted first outbound sales efforts specifically targeting architectural and design firms, contributing to a 15% increase in sales in 2010 over the tradition al inbound sales volume Focus primarily on the Philadelphia, New York, Baltimore, and Washington D.C. ma rkets but provide support as needed on a national basis Established membership with American Institute of Architects and International I nterior Design Association and became a registered provider for continuing educa tion presentations Build awareness in the design community of the ability to manipulate acoustic ma terials as an additional design medium through lunch and learn sessions Work closely with project managers during design phase to assist with product de sign, material take-offs, bid process, and execution of final sale during constr uction phase Creat positive relationships with general contractors during the bid process to become a preferred vendor Attained LEED Green Associate certification to be able to provide insight to LEE D Project Teams on where acoustical materials would contribute to credit categor ies Attend industry tradeshows as a vendor in order to create mass exposure within t arget markets Network with other manufacturers within target markets to create strategic partn erships to leverage other's connections in the design industry May 09-Jan 10 NATIONWIDE INSURANCE, Shippensburg, PA

Financial Associate Solicited and wrote property and casualty business Provided financial planning services to the Property and Casualty book of busine ss Proactively contacted clients for Care Reviews and increased cross sell opportun ities from traditional lines to life and financial products Managed claims to ensure appropriate resolution and customer satisfaction Apr 04-June 09 M&T BANK, Franklin County, PA 05/06-05/09

Assistant Branch Manager

Assisted Branch Manager in administering and directing sales and business develo pment

Exceeded branch loan, deposit account, and investment/insurance revenue goals by developing new business and maintaining present customers through directed mark eting efforts and sales call program Analyzed customer information to segment and target specific retail and commerci al customers in regards to new products/campaigns. Ensured branch operated daily with efficiency and in compliance with operational and security policies Assisted Branch Manager in personnel management including recruiting, hiring, em ployee schedules, coaching, performance rating, career development Coordinated with Branch Manager on cost center operations, including managing th e six key revenue drivers while monitoring and minimizing expenses such as fee r eversals, employee overtime hours, etc. Provided ongoing support to the Franklin County market on CCM Enterprise Wide fo llowing conversion with a regional goal of platform staff obtaining 90% future s cheduled activities for Managed-Portfolio customers Projected a positive image of M&T Bank within the community through involvement in local organizations such as the Waynesboro Chamber of Commerce, Franklin Coun ty United Way, and March of Dimes

SDP/Select Banker

04/04-04/06

Obtained PA state Life, Accident, and Health Insurance License, Series 6 License , and Series 63 License through M&T Bank's Sales Development Program Provided a wide range of banking services to individual customers such as person al financial counseling and customer service Maintained portfolio growth and retention of 300 Premier households and consiste ntly cross-sold a variety of personal banking services to present and potential customers including transactional, lending, and investment products Planned and executed seminars designed to enhance customer knowledge of bank pro ducts and services to provide comprehensive financial planning strategies Dec 00-Oct 03 , PA CARLISLE SYNTEC, INC. Division of Carlisle Companies, Carlisle

Roof Sentry Program Specialist

02/02-10/03

Implemented and managed a new marketing initiative focused on customer retention and new account acquisition within the commercial roofing industry Executed outside sales activities with a focus on business to business prospecti ng Developed and maintained a web enabled CRM database to capture customer contact information, preferences, interactions, and resulting sales numbers, allowing 24 hour access to updated information on accounts on a local to regional basis

Provided sales support and program management for 49 select field sales reps thr ough development of marketing tools designed to expand sales offerings, software and web training, and information distribution Trained internal staff and direct sales force on program execution, sales and ma rketing techniques,

Technical Coordinator

12/00-02/02

Coordinated warranty inspections for 12 Technical Representatives in the North C entral, Southwest, and Northwest territories. Interacted with technical reps an d roofing contractors to ensure maximum scheduling capacity based on job volume and location Reviewed warranty requests prior to issuance and issued warranties on approved p rojects. Monitored re- inspections for completion of repairs to ensure timely i ssuance of warranty Provided customer service and support to 50+ roofing contractors, independent sa les organizations, and building owners on a daily basis

Feb 00-Dec 00

HELEN STEVENS CENTER, Carlisle, PA

Primary Care Representative Managed 7 mental health clients in a group home setting, responsible for offsite operations and daily household activities Developed client's rehabilitative goals with a focus on independent living in li ne with physician and therapist treatment plans. Measured performance on these goals and communicated monthly assessments to the primary treatment staff Prepared clients for exiting the group home once goals were achieved, assisted t hem in locating living arrangements, and connected them with continual resources Education: Sept 02-May 04 A SHIPPENSBURG UNIVERSITY Shippensburg, P

M.B.A - Business Administration/Leadership

Sept 95-Dec 99 A

SHIPPENSBURG UNIVERSITY

Shippensburg, P

B.S. Biology/Medical and Health Professions Concentration: Army ROTC (3)-year Scholarship Cadet Internships: Waynesboro Hospital Room

Carlisle Hospital Emergency Room

Cumberland Valley Orthopedics Additional Training: Critical Communication Conflict Management Education through E-Learning AMA Seminar - Assertiveness Training Telephone Sales Techniques Credit Analysis for Business Managing Performance Compensation 4 Years of Spanish Outside Sales Calling LEED Green Associate

Computer Experience: Microsoft Office (all applications) Customer Contact Management Database CAD Basic Web Design