JOHN W. HART 38 Greenmeadow Drive * Lancaster, NY 14086 * (716) 685-3805 * jh132086c@westpost .

net Results-focused New Business Development Leader specializing in driving milliondollar retail growth, building solid teams, creating strategic initiatives, prov iding world-class customer service, and cultivating a strong brand image with su perior quality eager to offer 20 years of experience toward maximizing an employ er's bottom-line. PROFILE OF QUALIFICATIONS * Top performer who demonstrates a proven record of progression to positions of greater responsibility and authority. * Integral leader who contributes experience in large-scale operational optimiza tion, including designing, developing, and implementing solutions-driven program s, policies, and procedures to achieve continued key growth and profitability. * Ambitious self-starter who supports quality staff recruitment and employee dev elopment that encourages diversity, low turnover, loyalty, and teamwork, along w ith prioritizing group tasks within high-pressure situations to attain objective s. * Out-of-the-box thinker who offers up-to-date knowledge of evolving industry tr ends and various customer requirements. KEY AREAS OF EXPERTISE * * * * * * * * * * Operations Management Strategic Analysis / Planning Project / Program Management Team Building / Training Processes * New Business Growth Territory Development Short- / Long-Term Plans Organizational Improvement * Business Retention Regulatory Compliance Client / Vendor Relations Budget / Financial Control

PROFESSIONAL SYNOPSIS APU SOLUTIONS, OVERLAND PARK, KS 2007 - 2010 Director of Sales & Training * Utilized broad scope of industry knowledge and dynamic business acumen toward directing comprehensive training / development processes for insurance appraiser s, parts suppliers, automotive repair facilities, middle management, and executi ve-level leaders on methods to best use computer software developed by APU speci fically for their companies. * Expertly managed high-volume North America sales by overseeing a results-focus ed 10-member sales and training team. Key Accomplishments * Successfully measured ROI results on a monthly basis while reviewing ongoing p rogress with executive-level management and aggressively developing business thr oughout the U.S. and Canada. GERRY'S SERVICE, EAST AMHERST, NY 2006 - 2007 Automotive Operations Manager * Led a top-performing team of auto technicians and support staff for a reputabl e, six-bay automotive service provider, including fostering a cooperative work e

nvironment to increase productivity while providing superior customer service. Key Accomplishments * Increased revenue by 40% within one year via streamlined operations processes. * Implemented targeted training programs and human resource initiatives to enhan ce operations. AUTOMOTIVE TRAINING INSTITUTE, BALTIMORE, MD 2005 - 2006 Director of Design & Development / Lead Instructor * Expertly designed and delivered high-intensity training programs for 700+ clie nts nationwide, including contributing forward-thinking initiatives to help inde pendent owners (16 training modules) and service managers (10 training modules) increase profit margins, develop leadership / management skills, and stay abreas t of key technology demands.

John W. Hart Resume * Page Two (716) 685-3805 PROFESSIONAL SYNOPSIS (CONTINUED) AUTOMOTIVE TRAINING INSTITUTE, BALTIMORE, MD (CONTINUED) 2005 - 2006 Director of Design & Development / Lead Instructor Key Accomplishments * Updated an antiquated curriculum by applying a highly effective, fresh approac h to instruction. * Ensured proper implementation of training concepts via coaching support throug hout a two-year program. * Planned and presented innovative modules on business start up, profit / loss, and human resource issues. DUNN TIRE, LLC, BUFFALO, NY 1999 - 2005 Director of Retail Operations * Strategically steered coordination of all management activities encompassing p roduction, pricing, sales, and distribution for the company's retail operations, including directly overseeing profit-driven sales and support staff focusing on efforts to increase territory, revenue, and store retention with additional sup ervisory responsibility for all management personnel. Key Accomplishments * Drove business growth via strategic vendor, staffing, and recruitment choices to increase gross sales. * Improved store cleanliness and multi-site organization via facilitation of smo oth staff turnover operations. * Successfully opened six stores within two years in Rochester, New York by acti vely scouting locations, presenting data to executives, directing on-site buildi ng, and handling all staff recruiting and training efforts. SPEEDY MUFFLER KING / CAR-X / MONROE MUFFLER & BRAKE, BUFFALO, NY 1991 - 1999 Director of Field Training-North America (1993 - 1999) * Maximized bottom-line results via delivery of innovative training programs to thousands of entry- to executive-level management teams among a territory spanni ng 17 states and coast-to-coast in Canada, including actively identifying poorly performing markets, analyzing core needs, and customizing programs that met and / or exceeded company goals.

Key Accomplishments * Directed a staff of 54 market-training facilitators across North America, as w ell as two field trainers. * Created new educational programs and improved / modified existing ones by anal yzing retail training needs. * Scheduled, coordinated, piloted, and delivered training modules in both handson and classroom settings. * Co-authored a comprehensive 54-module, self-paced training program in coordina tion with Universal Technical Institute (UTI) that utilized a pass / fail system and addressed items ranging from technical skills to customer service to using proprietary computer systems. Market Manager (1991 - 1993) * Played a vital role in enhancing operations of seven high-volume retail stores , including indirectly recruiting, training, and managing 30 employees, as well as handling all financial and budgetary activities (e.g. cost of goods, margins, utilities). Key Accomplishments * Initiated a successful customer satisfaction program which increased staff mot ivation and store results. * Effectively utilized hands-on technical knowledge, equipment, and procedures t o improve standards, operational efficiencies, and team dynamics. PROFESSIONAL DEVELOPMENT Certifications & Licensure Automotive Service Excellence (ASE) Certification * Licensed New York State Moto r Vehicle Safety Inspector Mobile Air Conditioning Society Worldwide Certification * Certified Alignment Sp ecialist * Michelin PAX Certification Professional Training Retail Operations Management * Managing for Profit * Financial Management * Deal ership Management Leadership Management * Teaching Technical Topics * How to Teach Grown-Ups Multiple Robert F. Mager "Train the Trainer" Programs