JOHN FERNANDEZ jf13245de@westpost.net | 305-220-3455 (h) | 786-412-2445 (m) http://www.linkedin.

com/in/johnfernandezit 960 NW 132nd Ave W - Miami, Florida, 33182 SENIOR IT EXECUTIVE Performance-driven IT Executive with a history of architecting technology soluti ons that creates immediate results and sustainable gains in profitability, perfo rmance, and shareholder value. Capitalizes on opportunities to leverage new tech nology to improve processes and streamline operations. Experience in directing s olutions deployments through all stages of project lifecycle. Key member in shap ing direction of technology strategy. Effective at fostering collaboration in te chnical and non-technical teams and aligning strategy with multiple business nee ds IT Strategy, Process Improvement, IT Operations Management, IT Infrastructure/D esign, Data Warehousing Data Security, Needs Assessment, Network Administration, Software Development, P roject Management, Cost Control Change Management & Restructuring, Business Development, Regulatory Compliance, Team Leadership/Motivation PROFESSIONAL EXPERIENCE Carrols Restaurant Group - Syracuse, NY & Miami, FL 1998 - 2011 Restaurant operator and nation's largest franchisee of Burger King Restaurants; with 550+ restaurants worldwide SENIOR DIRECTOR - INFORMATION TECHNOLOGY (2005 - 2011) Promoted to newly created position and challenged to revitalize existing team an d outdated technology platform supporting organizations' 760+ end-users. Managed staff of 12 including 4 direct reports and a varying number of contract resourc es along with providing cross-functional expertise to development and restauran t support services teams. Prepared project and capital request presentations to executive management team, including CEO and Chairman of the Board. Forged stra tegic vendor partnerships to support modernization efforts and ensure cost contr ol. * Transformed technology platform and improved raw computing power by 300%. Leve raged virtualization technology to enhance efficiency and performance and dramat ically slash application deployment times. Achieved costs savings of $285K in fi rst year. * Overhauled PeopleSoft Financials and HRMS systems ahead of schedule, which enc ompassed a major upgrade of Oracle DBMS to Oracle RAC & Grid 10G R2, VMware 64-b it virtualization, EMC Storage subsystems (SAN) and all server/networking fabric requirements. Utilized virtual technologies to save $2M+ during implementation. Increased uptime to 99% plus over previous 85% uptime. * Modernized WAN infrastructure across restaurant locations nationwide. Improve d communications reliability and generated recurring savings of $72K annually ov er previous platforms. Upgraded corporate MPLS and Internet connections to Fibe r and Ethernet technology and implemented state-of-art Cisco routing and switchi ng hardware. * Championed SOX and PCI compliance initiatives. Spearheaded cross-functional ef forts to secure highest level of compliance - PCI Level 1 merchant - and coordin ated internal and external audit resources during first readiness exercise. Suc cessfully passed audit with 100% compliance standards within the required due da tes. DIRECTOR - INFORMATION TECHNOLOGY, POLLO TROPICAL RESTAURANT DIVISION (1998 - 20 05) Hired to mature technology department in a rapidly growing operation and transit ion organization away from expensive outsourced model. Established IT department as key contributor to business within just 6 months and reduced first year supp ort costs by 50%. Resolved major technology issues, implemented new reporting s ystems, and managed all vendor relations. Administered budget of $1.6M+ and over saw team of 15 developers, DBAs, restaurant technology support and contract reso urces.

DIRECTOR - INFORMATION TECHNOLOGY, POLLO TROPICAL RESTAURANT DIVISION...CONTINUE D * Replaced costly, aging POS organization-wide that reduced maintenance and serv er costs by 32% while also accelerating cashier efficiency by 30%. Led full proj ect lifecycle and coordinated cross-disciplinary team that included internal cas h management, IT, and training services teams as well as third-party vendors. * Orchestrated comprehensive redesign of computing and reporting environments. E liminated antiquated technologies and implemented Microsoft-based applications t hat enhanced data accuracy and reduced reporting time by 200%. * Architected first data warehouse for organization, based on Microsoft SQL Serv er and MS Analysis services. Enabled end-users to have first time access for bus iness-critical data and eliminated report request process. Administrative Service, Inc. - Miami, FL 1994 - 1998 A leading Healthcare TPA with offices in Florida and Georgia, employing over 500 industry professionals. With over 40 years of industry leadership, ASI is consi dered a leading, premier service provider. MANAGER - INFORMATION TECHNOLOGY SYSTEMS AND OPERATIONS Managed team of 4 and maintained of systems/platform areas supporting business a pplications . Improved technology operations across the board by upgrading every major system including servers, network platform, storage subsystems, WAN conne ctivity, and telecommunications. ADDITIONAL PROFESSIONAL EXPERIENCE Freelance Consulting - Miami, FL 1987 - 1994 Consulting and IT support experience across a variety of industries including la w, healthcare, distribution, warehousing, and transportation to include applicat ions, database and infrastructure design and development along with management o f cross functional teams that included line of business and 3rd party vendor res ources. Sunburst Farms, Inc - Miami, FL 1982 - 1987 Programmer/Analyst for a leading grower and distributor of cut flowers. Led vari ous development efforts related to inventory, sales order processing and distrib ution/warehousing. Specifically designed and developed POS/inventory systems for the company's European operations. Designed and developed a real-time POS, inve ntory, and warehousing system for the company's US HQ sales operations. TECHNOLOGY PORTFOLIOS SOFTWARE: Oracle RAC&GRID, Oracle DBMS, Microsoft Office Suite, Microsoft Syste m Center Suite, Microsoft OCS/Lync, Microsoft SQL Server, Microsoft Analysis Ser vices, Microsoft Reporting Services, Microsoft SharePoint, Symantec, VERITAS, VM ware, Red Hat Linux, PeopleSoft, Tenable Security Suite HARDWARE: Dell, HP, IBM, EMC SAN, Cisco, APC, Brocade, eDMZ Security Appliances, Riverbed Technologies, Siemens, Nortel, InterTel, NEC NETWORKS: Cisco, Nortel, Riverbed, Sonic, HP, Dell WIDE AREA NETWORKS: Ethernet, Frame Relay, MPLS, T1/DS1/DS3, Fiber Ethernet, xDS L, VSAT, Cellular Wireless OS: Microsoft Windows Desktop NT, 2000, XP, 7 Microsoft Windows Server NT, 2000, 2003, 2008, Linux, Unix EDUCATION 1980 - 1982 Computer Science - Miami Dade Community College - Miami, FL Fluent in Spanish