John B. Koss 7041 Eagle Vail Drive Plano, TX 75093 w Cell: 972-365-5867 E-mail: jk1150cbc@westpost.

net ________________________________________________________________________________ _____________________________ TECHNICAL SKILLS IBM AS400 S20, 520, 640, 730, 830-LPAR, OS/400 V3R7 - V5R3, IBM AS/400 Operation Console, AS/400 CL Programming, AS400 Query, RPG/400 Programming, SQL400, AS/40 0 Client Access Express 5.1- 5.3, Attachmate Extra Client, Net/IQ Vigilent Secur ity Reporting, Patrol/400 Security Reporting, Showcase Query, NGS/Query, DataMir ror's HA/Suite V3.5, Mimix V4.4, Sterling Commerce' Connect:Direct RUMBA, Power Term, Vantive, JD Edwards World & One World, Connect Care, ACOM EZ-Docs, and K eysmail, Hawkeye, MKS Implementer, IBM RS6000, MVS/XA - TSO/ISPF, JCL, CA-7, N etview, Clist, AIX/UNIX, IBM 3090/ES9000, MS Access Dbase (MS Office), Windows X P, 98, 95, NT, MS Office2000 Professional, MS Exchange, MS2003 ______________________________________________________________________________ EMPLOYEMENT HISTORY Southwest Corporate Federal Credit Union - Plano, Texas 10/23/05 - Present

Information Technology Operations Supervisor * BRMS backup responsibilities to include LTO4 tape encryption/initialization. * Provide second level support to end users, customers, Operations and the progr amming staff. * Perform annual Employee Performance Reviews for all personnel. * Supported disaster recovery initiatives 2 to 3 times a year for all of Operati ons' responsibilities. * Provided Image Delivery of Credit Union Share Drafts. * Covered multiple month end shifts and first shift for staff's vacations/absenc es. * IPL the AS/400 and ensure critical subsystems are active and device descriptio n out queue creating. * Some Mimix exposure to include monitoring, shutdown and start up of data group s. Computer Task Group, Inc. (Perot Systems Contractor) Plano, Texas 0/22/05 03/22/05 - 1

Security Account Interface Liason For Tenet Health Account * Level 1 Security Helpdesk support as well audit compliance initiatives. * Supporting multiple healthcare customers at various Tenet Health care hospital s and business offices to include processing security request on web based, AS/4 00, and mainframe applications. * Responsibilities also include "walking through" customers in filling out secur ity requests and claiming their existing ID's for Sarbanes Oxley audit complianc e. PFS Web, Inc. Plano, Texas 04/03 - 06/04 Systems Administrator/Operations Supervisor * System Administrator Responsible for three Advance series AS/400's. * Supporting multiple customers in an outsourcing environment. Performed operati ng System upgrades, and device configurations. * Coordinate change and problem processes with vendors, customers, and other int ernal PFS Web support staff (hardware and software).

* Provide second level support to end users, customers, Operations and the progr amming staff. * Maintained all third party software licensing and kept keys current. * Primary problem management coordinator utilizing Heat problem/change managemen t software. * Hardware upgrade from an I-Series 730 to an 825. * Primary contact with IBM Account Advocate for solving many OS/400 hardware and software problems. * Functions included applying quarterly cumulative program temporary fix package s, installing third party vendor software, and disaster recovery drills. * Some Mimix replication software experience to include object replication setup , monitoring, and problem solving skills. * Operations Supervisor of five Operators included hiring, annual reviews, and t raining on new implementations as well as hardware and software upgrades. Jack Henry & Associates - Allen, Texas 12/01 - 9/02 Systems Administrator/Security Officer * System Administrator for two Advance series AS/400's * Supported multiple banking institutions utilizing Jack Henry's SilverLake and Peerless banking applications. * Perform operating System upgrades, and device configurations. * Coordinate change and problem processes with vendors, customers, and other int ernal Jack Henry support staff (hardware and software). * Also provided second level support to end customers as well as Operations. * Applying quarterly cumulative program temporary fix packages, installing third party vendor software to include PentaSafe. * Performed Disaster Recovery planning and drills. * System performance monitoring, tuning, and reporting via Client Access/Ops Nav igator. * Primary Security Officer. Correcting batch security errors, adhering to Securi ty standards & procedures. * Addressing security violations and implementing preventative measures to decre ase and eliminate future violations. * 24X7 on call support for all security, AS/400 hardware/software, and desktop p roblems. DataMirror - Irving, Texas 4/00 - 8/01 High Availability Software Consultant * Consulted, installed, and trained customers on DataMirror's HA/Suite for OS/40 0. * Traveled to multiple customer locations to perform customer training and to in itiate up front project implementation activities and planning. * Remotely accessed customers systems and utilized tools to perform transaction analysis as well as performed other project specific tasks. Sterling Commerce - Irving, Texas 6/97 - 4/00 Product Support Engineer * Responsibilities included Level 1 Application support of all company customers . * Interface with customers utilizing Sterling Commerce's Connect: Direct for OS/ 400 communications software. * Assisting customers with the installation of Connect: Direct for OS/400. * Providing product cumulative fix packages that addressed product problems. * Recreated problem(s) in a similar environment to assist Technical Support to m

ake code changes to correct customers' problems, * Traveled to customer sites to assist in debugging configuration problems and/o r installation problems. * Platform includes Connect: Direct for UNIX, NT and MVS experience as well. EDS - Plano, Texas 4/95 - 5/97 AS/400 System Support * System Administrator for three production Advance iSeries AS/400's. * Performed system upgrades, APPC line configurations, Frame Relay line configur ations, Controller configurations, as well as Device configurations. * Coordinated all change and problem processes with vendors, customers, and othe r internal EDS support staff (hardware and software). * Performed Quality Management that enables the group to be compliant with ISO 9 000 standards. * Provided second level support to end customer base as well as Operations. * Applying quarterly cumulative program temporary fix packages, installing third party vendor software. * Utilized Med Series 4, Shared Medical Systems (SMS), and Sterling Commerce's C onnect Direct for OS/400. EDS - Plano, Texas 10/93 - 4/95 Enterprise Service Center Operator/Senior Operator * Ensured timeliness and quality of products delivered. * Interfaced with customers, vendors, and support groups. * Manage and control offsite media storage. . * Create and maintained effective documentation. * Responsible for monitoring and measuring performance, change control managemen t, preventative maintenance management (logical and physical), * Network operations management, local area networks, and facilities management and/or planning. * Monitor, support, and control multiple midrange platforms to include AS/400, P yramid, Sun, VAX/DEC, AIX, UNIX, and NCR/AT&T. EDS - Plano, Texas Operations Technical Analyst - Automation * Responsible for development, maintenance, and support of automation software p ackages. * Automated operating system (Netview/AOS), TSSO, VM/Operator, and ZACK. EDS - Plano, Texas Senior Operator * Worked as Resource Management Operator in the MVS Operating System environment . * Responsible for monitoring system performance, workload balancing; tuning and assuring service level agreements were being met. EDS - Plano, Texas Advanced Operator 11/87 - 5/89 5/89 - 10/90 10/90 - 10/93

* Performed all production jobs Scheduling/On-line Operator. * Monitored batch cycles, system performance, and on-line systems to ensure avai lability. * Worked with SE's and SE support groups to resolve abended batch jobs and probl ems with on-line systems. EDS - GM Research Labs - Warren, Michigan Computer Operator * Performed system backups on multiple mid-range and mainframe operating systems . * Operating Systems includes Data General, VAX/DEC, Apollo, Cray, MVS, and VM/CM S. Education Wayne County Community College, Introduction to Business., Detroit, MI. 4/87 - 11/87

Training IBM sponsored BRMS training, Irving Texas, March 2008 DataMirror HA/Suite Certification Training Sterling Commerce ConnectDirect for OS/400, UNIX, and MVS, Sterling Commerce, Da llas Texas EDS Quality Management System, EDS Corp. Dallas, Texas 1987