Faith Patterson 3665 Monroe St Apt 5 Riverside, CA 92504 fp133c134@westpost.

net Tel: 951-241-2295 ~~~~~~~~~~~~~ OBJECTIVE ~~~~~~~~~~~~~ Provide professional customer assistance to serve the needs of customers. ~~~~~~~~~~~~~~~~~~~~~~~~~ MAJOR ACCOMPLISHMENTS ~~~~~~~~~~~~~~~~~~~~~~~~~ * * * * * * * * * * Present and sell services to target sales audience for over 8 years. Customizing services to meet needs of clients. Accounting and Payroll duties Extensive customer service experience more than 10 years. Dispatching and routing experience for 2 years. Microsoft Office Suite Quickbooks for 3 years. MS DOS program experience for 5 years 60 wpm Multi-Line phone operation for over 10 years

~~~~~~~~~~~~~~ EXPERIENCE ~~~~~~~~~~~~~~ 9/2009 - Present Orkin Pest Control Riverside, CA Administrative Specialist Compare data with source documents, or re-enter data in verification format to d etect errors. Compile, sort and verify the accuracy of data before it is entered. Locate and correct data entry errors. Maintain logs of activities and completed work. Store completed documents in appropriate locations. Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Process orders, requests Direct requests and unresolved issues to the designated resource. Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Communicate and coordinate with internal departments Follow up on customer interactions 9/2001 - Present Ohana Hula Riverside, CA Owner Present and sell services to existing and potential customers. Identify specific target audiences and needs. Prepare proposals and sales contracts. Follow up on new leads from advertising and customer referrals.

Provides entertainment services for residential, business and non-profit organiz ations. Establish and maintain current client and potential client relationships Prepare paperwork to activate and maintain contract services 2/2007 - 7/2009 American Medical Response Riverside, CA Dispatcher Used a computer-aided dispatch system, receive emergency calls from the public r equesting police, fire, medical or other emergency services. Determined the natu re and location of the emergency; determine priorities, and dispatch police, fir e ambulance or other emergency units as necessary and in accordance with establi shed procedures. Received and processed 911 emergency calls, maintain contact wi th all units on assignment, maintain status and location of police and fire unit s. Answer non-emergency calls for assistance. Enter, update and retrieve informa tion from a variety of computer systems. Monitored several complex public safety radio frequencies. Operated a variety of communications equipment, including ra dio consoles, telephones and computer systems. 9/2002 - 12/2004 Riverside Community Education Riverside, CA Instructor Provided instructions to participants of all ages of dance classes including mal e and female. Fitness classes integrated instruction in dance types into high-en ergy, enjoyable, full body workouts for toning and weight loss. Choreographed and scheduled routines for a professional troupe of various produ ction Implemented and designed a curriculum for dance for students at selective and pr ivate classes 2/2002 - 2/2004 JAM Construction Norco, CA Bookkeeper ADP PC Payroll Input new hires, personnel changes in to the system. Input rate changes Process terminations in system Process wage garnishment Auditing payroll reports Maintain Personnel and System Records: Keep employee records and computer records updated with current employee in formation Perform manual update of accruals for those employees working in more than one department Document action by completing forms, reports, logs, and records.? Answering phones and update service information 2/2000 - 3/2002 Riverside Center Behavioral Services Riverside, CA Accounting Clerk ADP PC Payroll Input new hires, personnel changes in to the system.

Input rate changes Process terminations in system Process wage garnishment Auditing payroll reports Maintain Personnel and System Records: Keep employee records and computer records updated with current employee in formation Perform manual update of accruals for those employees working in more than one department

~~~~~~~~~~~~~ EDUCATION ~~~~~~~~~~~~~ 1998 Word Processing Certificate - Jurupa R.O.P, Riverside, CA Learned to utilize Microsoft Office software,

~~~~~~~~~~~~~~~~~~~~~~~~~ COMMUNITY INVOLVEMENT ~~~~~~~~~~~~~~~~~~~~~~~~~ Riverside Arts Council Riverside Community College Community Education Riverside Recreation Department ~~~~~~~~~~~~~~ REFERENCES ~~~~~~~~~~~~~~ Patricia Kerr Orkin Pest Control Rachel Dzinkonski Riverside Arts Council 951-680-1345 Jennifer Waggoner Riverside Community College Instructor 949-500-2702