LESLIE M. LEE (301) 574-3951 lesliemichellelee@gmail.

com

SENIOR HUMAN RESOURCES GENERALIST Delivery through Personal Performance and Leadership PROFILE A Senior Human Resources Professional with a career focused on helping individua ls, teams and organizations to maximize their performance. Confident, highly ene rgized, effective and persuasive communicator with strong interpersonal and orga nizational skills. Recognized as a motivator and mentor, experienced in business transformation, organizational development, acquisition integration and strateg ic organizational change. Accustomed to adversity, resistant to rejection and practiced in the patient and consistent attainment of personal and professional goals, a turnkey solution pr ovider who consistently earns the confidence of both customers and staff through the delivery of superior support and performance. * Adept at developing exceptional client relationships through a careful attenti on to detail that is based on both formal education and practical experience. Su ccessfully creates strategies and interventions to improve organizational relati onships, culture alignment, stakeholder management and leadership sponsorship. * Expert at quickly and successfully responding to ever-changing environments an d situations, known for strong client focus, level of enthusiasm for effecting b usiness success, systemic thinking and strong relationship building, always demo nstrating integrity while projecting a positive personal and professional image. CORE COMPETENCIES Process Analysis * Process Review * Process Improvement * Problem Resolution * P roject Management Client Relationship Management * Organizational Development * Training Design an d Development Talent Recruitment and Development * Effective Communication * Human Capital Man agement Team Development * Team Leadership * Mentoring * Program Management and Executio n Talent Management Acquisition * Organizational Development * PeopleSoft PROFESSIONAL EXPERIENCE Prince George's Community College Largo, MD 2006 - Present Manager of Accounts Receivable Assisting with the implementation of a new Enterprise Resource Planning System d esigned to incorporate all departments in to one operating system, which include s coordinating testing with software programmers, developing process manuals for staff and conducting training sessions for college personnel using the new syst em. Administers full life ns, reviewing resumes iding feedback in the et and making a final Leslie Lee cycle of employee hiring, including writing job descriptio and application submissions, interviewing candidates, prov form of a written memorandum regarding candidate's skill s candidate selection. Page 2

Prince George's Community College continued Maintains relationships with financial aid, admissions, records and registration departments and student advisors in order to facilitate communications between the college's billing department and personnel of these departments to providing excellent customer service to parents, students, faculty and staff. * Assesses the recording and billing for all accounts receivable, including tuit ion credits, facility rentals, returned checks, bad debts, short-term loans and miscellaneous receivables. * Prepares monthly reconciliations, quarterly reports and year-end reports for a nnual audit with external auditors. American University Washington, DC 2003 - 2006 Credit and Collections Specialist Counseled students and parents regarding tuition payment options and issues, whi ch included coordinating tuition deferral plans for students receiving employer paid tuition benefits. Devised payment plans for students with delinquent accounts and consulted with l egal counsel regarding delinquent accounts issues and tracked collection efforts . * Successfully met departmental goal of reducing accounts receivable balances by 20% annually. Cort Furniture Rental Capital Heights, MD 2001 - 2002 Collection and Credit Supervisor Implemented monthly team-building sessions designed to mentor staff and offer co llection strategies, which resulted in reducing receivables by 35% within the fi rst quarter of implementation. Coordinated with human resource management to create new hire training schedules designed to introduce newly hired staff to the full work cycle. * Established incentive program resulting in monthly employee recognition and a more productive staff. Hilton McClean Tyson's Corner, VA 2000 - 2001 Credit Manager Conducted monthly meetings with the hotel's general manager, sales personnel and finance personnel regarding client sales and collection issues. Established customer credit policies and procedures designed to assist with the flow of business while protecting the hotel's bottom line. * Prepared monthly reconciliation of accounts receivable general ledger accounts . Hilton Washington Washington, DC 1998 - 2000 Assistant Credit Manager Supervised credit and collections staff, which included daily collection phone c alls, reconciliation of accounts receivable balances, time reports, evaluations and employee development. * Coordinated monthly meetings with hotel sales personnel regarding client activ ities, pending sales and client collection issues.

Leslie Lee

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MSC Industrial Supply Co. Plainview, NY 1996 - 1998 Accounts Receivable Team Leader/Assistant Supervisor Analyzed customer credit reports (Dunn & Bradstreet, TransUnion, and Equifax) an d made decisions regarding a customer's credit worthiness and credit limits. Successfully met department collection goals by reducing accounts receivable bal ances consistently by 15% per quarter. * Responded to customer account inquires in a fast paced and high call volume en vironment. * Managed staff time reports and assisted in the preparation of staff evaluation s.

EDUCATION Bachelor of Science Human Resource Management University of Maryland University College

Adelphi, MD

PROFESSIONAL AFFILIATIONS Society for Human Resource Management Human Resource Society of Prince George's County