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Jessie McCoy jm133f988@westpost.

net 7173 Lanyon Dr Dallas, Texas 75227 214-275-5224 972-814-3457-cell Finance/accounting professional with extensive experience in Account Payables/R eceivable, Expense and Capital Accounting and Teller/Cashier from the credit uni on banking and manufacturing Industries. Adapt at working in a team environment to achieve company objectives. Hands on experience with: Excel, Microsoft Outlook, Problem Solving, Business Microsoft Word, Web Invoicin g, SAP Accounting System, Lotus Notes, AS400 MMS, MSA Purchasing Systems, Geneis, DMS, Prodagio, JDE, and Ross Rams. PROFESSIONAL ERXPERIENCE Dean Foods Customer Service Team Lead Jul 08-Present * Assigned to the CSR customer request, such as payment status, invoice inquiry, ach inquiry. * Process audits from internal/external customers, * Handle special projects make sure they are completed timely and accurately, th ey consist of high priority assignments from supervisor, Analysts, or Manager * Ensure all inbounds calls are handle timely and accurately * Handle all escalating issues that arise from internal/external customers ensur e they are resolved within the escalation guidelines. * Assist in training to improve effectiveness and efficiencies of department. * Coordinate with team members to ensure team objectives are met daily, assistin g others during absences and when there are open positions * Ensure all inbounds calls and emails are handle within the 24 hour service lev el agreement. * Participate in Monthly site calls to provide site support. * Train and share knowledge with CSR and other internal and external customers. * Assist the T&E Team with sending emails to employees, requesting additional in formation that's needed to complete, processing their report for payment. * Process a large volume of debit/ credit memos. * Process all stop/pay voids in jde, pertaining to voiding checks. * Dean Foods Sr AP Processor Jan07-Jul08 * Research problems or issue that arise, regarding vendors payments, purchase or ders * Problem solving customers or vendors accounts, when discrepancy arises. * Processed a large volume of invoices in a timely manner using the JDE System, resulting in suppliers receiving on time pay. * Maintain the Debit/Credit Balance Report, sending out letters to vendors reque sting, refunds for credits on invoices, due to duplicate payments or over paymen

ts. * Maintain the Receipt Not Voucher Report to ensure, receipts are valid and the vendors have no past due open invoices. * Maintain and research the Invoice Aging Report, to see ensure payments are not past due, if they are past due 30 days I research the reason why and find a sol ution to correct. * Maintain and audit the checkrun for several location to ensure all special han dling items are processed correctly, make sure the name, amounts, invoice number , address are correct. * Assist the Travel and Expense Team with auditing of the expense report, to ens ure they were process correct. * Research refund checks, code them to the proper GL account for depositing. * Assist Vendor Maintenance Team, with setting up new vendors, Ach process. * Assist with the training of new employees. * Maintain the process of voiding and reissuing of checks that are duplicate pay ment, wrong vendor, over payment, wrong amount * Handle a large volume of vendor's phone call * Make sure all invoices have the proper authorization before processing, * Process rebates make sure discounts are taken and the vendor is getting paymen ts in a timely manner. * Audit other processor work, to make sure they have paid the correct vendor, ha ve the correct invoice, correct amount, correct gl coding, correct po, * Pepsico/Fritolay Inc. * Sr AP Specialist Feb 2004-2006 * Research problems or issue that arise, regarding vendors payments, purchase or ders, * Reconciliation for various plants, making sure plants balance with the general ledger * Analysis on special vendors, to make sure their accounts is kept current. * Handle high volume phone calls Process payments for vendors in a timely manner * Train team on new procedures * Daily Balancing/ suspense report to what the plant receives or return * Back up Auditor for T&E non-po invoice processing team.

* Countrywide Home Loans * Payoff Specialist * Feb 2003-2004 * Process payments for home owners * Research problems or issue that arise * Call Lawyers, Mortgage Co's, Title Co., homeowners with reasons why payments a re insufficient * Return funds if not received in a timely manner via Ups * Balance checks at the end of the day with loans paid off * Handle high volume of phone calls. * Prepare insufficient alert * Balance MRC for 20 Payoff Technicians * Process and balance personal checks * Balance the Principal Greater than Payment Report

* First Horizon Mortgage * 2003 * Treasury Dept. Specialist * Processed a large volume of wires in a timely manner resulting in customers c losing on loan in a timely manner Prepared uploads for je to be posted. * Customer service.

* Texas Instruments

Dallas, Texas 1995-2003

* Account Payables Process Improvement Specialist

* Processed a large volume of invoices, in a timely manner, using the SAP System resulting in suppliers receiving on time pay. * Reduced cycle time from 30-60 days to 30 day pay term, which is standard pay t erm. * Automated suppliers on different tools resulting in cost savings * Monitored all items on the allowable cost and the overhead trend * Audit and processed contract labor for different customers, on the SR Systems, * Audit the voucher register, open commitment for charges and expense statements for month end. * Processed actual to database 16 systems monthly. * Assisted in cashier office, issuing of travelers checks, petty cash, travel ex penses and balance the cash drawer. * Problem solving customers or Vendors accounts, when discrepancy arises. * Administrator Assistant- Capital 1995-1996 * * * * * * Analyzed and capitalized assets to Cars System. Audit RP Queues Added projects and items to Service Request System, Updated modplan with actual and expenditures for forecasting, Audit inventory assets and processed to the database. Monitored projects that were ready for capitalizing.

* Texins Credit Union 1991-1995 * Team Leader * Processed transactions for credit union members, our job entailed assisting in balancing the currency vault, issuing money orders, cashiers checks, credit uni on checks, closing loans, balancing cash drawer, balancing ATM, surrendering CD. * Established rapport with internal and external customers. * Bank One, Texas N.A. 1980-1990 * Unit Leader * Performed and typed cashier checks and money orders, quarterly and monthly Aud its, preparation of coupons, master cards deposit, and food stamps for processin g. * Handled loan payments, closing accounts, proof and mail runs, logging and veri fication of teller balance sheets, ordering and stocking supplies, assist teller

s with problems, assisted when need in currency vault; operate both CRT and ten key by touch. EDUCATION Completed Business Math Course: Richland College- Richardson, Texas Completed Computer Science Course: s Completed a 9 month Business Courses: Business Accounting, Business Law, Shorthand, Typing, Business Math, Ten Key Avoyelles Vocational Business School- Cottonport, La El-Centro College- Dallas, Texa

PROFESSIONAL DEVELOPMENT Completed Principles of Banking Course: American Institute of Banking- Dallas Te xas Senior Track Development Classes. Professional Customer Service Class