Amy T. Lorenzo 7794 Plantation Circle, Brad enton FL 34201 941-812-8576 : al1342016@westpost.

net Summary of Qualifications Organized and responsible Effective communicator Multi-task management 13 years health care related experience Strong interpersonal skills Intensive computer software training Customer care driven Core Accomplishments Computer Proficiency Maintained and managed an Internet database Registry for coin collectors. Managed and implemented Clinical applications for individual and multi-entity h ealth care organizations. Medical Records Reviewed medial records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filin g system. Human Resources Tracked time and attendance for more than 100 employees. Coordinated the interview process for potential employees. Developed and implemented employee manual outlining all proper business procedu res and office policies. Customer Service Answered multiple phone lines, transferred calls to corresponding departments. Efficiently handled customer inquiries and resolved problems in a timely manner . Fulfilled invoice and supply requests. Achieved widespread customer satisfaction. Multi-tasking Demonstrated proficiencies in telephone, email, fax and customer inquiries with in a high volume environment.

Professional Experience Numismatic Guaranty Corporation, Sarasota, FL April 2001 to September 2010 Web Marketing Analyst Entrusted with maintaining an Internet-based registry for coin collectors. Coll ated and analyzed data for creation of functional marketing units. Processed tr ansactions and improved database by processing score change requests and set cre ation using Microsoft Excel and an internal database upload tool. Monitored sys tem logs for pending and failed EDI transactions. Documented, analyzed, and rep orted issues to system developers. Performed system maintenance requests. Succ essfully assisted in implementing an array of new products and services. Amy T. Lorenzo

7794 Plantation Circle, Brad enton FL 34201 941-812-8576: a l1342016@westpost.net Human Resources Manager Appointed Human Resources Manager. Tracked time and attendance for more than 100 employees. Coordinated all interviews with potential candidates, participated in the approval or denial of employment. Allocated appropriate documentation to new employees, i.e. I9, health insurance, employee handbook etc. Created employee handbook for three sister com panies. Extended an open door policy to all employees needing assistance. Accounts Receivables Acted as an Accounts Receivables representative when short staffed. Processed al l transactions from the previous day and applied all receivables to balance the ledger. Provided appropriate reports to management. Receiving Liaison Assigned to the Receiving department to conceptualize the process for daily oper ations. Opened packages, logged all coins, verified and bar coded each coin with a unique identifier. Prepared each submission for grading and encapsulation. Customer Service Answered customer calls, provided information and resolution regarding the submi ssion process, summarized special circumstances for specific coin submissions, a llocated invoices and supplies, and transferred calls to the appropriate personn el. Attended trade shows to accept on-site submissions for grading and encapsula tion. Achieved widespread customer satisfaction. Alternative Resources, Inc, Tarpon Springs, FL Senior Information Systems Consultant September 1994 to April 2001 Successfully managed implementation of Siemens SMS Invision Clinical Management System for a four-hospital healthcare system. Applications included: orders, ad d-on orders, clinical observations and results, Physicians View and Advanced Nur sing. Responsible for designing interfaces between SMS Invision and Cerner Labo ratory and IDX (GE) Radiology. Built OAS components (CICS environment) includin g screens, TCLs, documents, and ad hoc reports. Trained and mentored clients ju nior programmers. Shared Medical Systems, Somerset, NJ Installation Director/Hospital Computer Systems June 1991 to August 1994 Successfully installed Clinical applications at client locations using SMS (now Siemens) Advanced Installation Methodology. Planned, organized, and assigned pr oject responsibilities for new and existing clients. Assessed departmental work flows, proposed specifications, built out the software, wrote test scenarios, an d coordinated testing. Planned and implemented go-live events for at least 6 ma jor hospitals in the New Jersey territory. Provided post go-live support. Health Records Analyst, Attestation Analyst/Medical Records Robert Wood Johnson University Hospital, New Brunswick, NJ December 1988 to May 1991 Concurrently and retrospectively analyzed the qualitative and quantitative docum entation of health records. Monitored incoming attestations from Medicare patie nts to ensure compliance between physician impressions and diagnostic procedures . Interfaced directly with physicians in the approval process.

Amy T. Lorenzo

7794 Plantation Circle, Brad enton FL 34201 941-812-8576: a l1342016@westpost.net Education Livingston College, Rutgers University, 1987 New Brunswick, New Jersey, USA Public Health Administration Bachelor of Science