SUMMARY OF QUALIFICATIONS * Customer service professional with 4 years experience interacting with the pub lic.

Highly qualified in service-based, hospitality positions requiring an empha sis on customer satisfaction in a fast-paced environment. Strong team player and leader. A proven and verifiable record for utilizing strong technical and inter personal skills to enhance organizational efficiency and profitability. Committe d to quality performance with an ability to learn new procedures quickly. * Provided superior customer service and work quality while demonstrating attent ion to detail, flexibility and innovation in resolving problems. Possess effecti ve communications skills, and work well with others at all levels EMPLOYMENT SUMMARY Sales/ Customer Service Supervisor - 2006 - 2010 Lakeshore Learning Store, Chicago, Illinois Managed 13-20 associates in a retail store environment Open and close procedure s, cashier and money auditing, recorded daily sales, performed daily huddles, as signed daily tasks and trained new associates. * Built a rapport with customers and proposed different products and services ba sed on their account history to help minimize their monthly bill * Trained in and maintained excellent interpersonal and communication skills tha t complement proven creative problem solving capabilities * Provided team with guidance, motivation, and discipline to consistently achiev e sales and customer satisfaction * Efficiently operated copy and fax machines to reduce equipment misuse. * Established rapport with clientele by bringing enthusiasm and energy to the wo rkplace * Achieved 15% discount on purchases by ordering school supplies in bulk regular ly throughout the year. * Recorded, organized, and communicated customer feedback to provide management team with data for decision making. * Appraised employees during training program and during daily huddles each week to ensure development and to inform team of upcoming promotions. * Received numerous accolades and letters of appreciation from customers and vis itors. * Promptly answered telephone calls to reflect professional corporate image. * Plan, direct, supervise, and evaluate workflow processes, ensuring highest lev els of customer service, accuracy, and time compliance. * Enthusiastically represented the company by professionally greeting visitors. * Assisted in working out totals for cash and other takings at the end of each w orking day and preparing money for bank deposits. * Developed a thorough understanding of operating cash registers, automatic tick et issue machines, and other computerized equipment within the store. * Established and maintain effective business relationships with external and in ternal customers, improving communication between customers and company. * Provided team with guidance, motivation, and discipline to consistently achiev e sales and customer satisfaction Host - 2010 - 2011 The Melting Pot, Plainfield,IL * Provided quick, efficient and friendly service to customers.Delivered efficien t and courteous service to customers. * Delivered efficient, courteous service to customers. * Consistently greeted guest and escorting them to there seats in a timely manne r * Managed the seating order of guest to ensure quality service and sustain overa ll restaurant flow * Boosted customer base and established repeat clientele Customer Client Specialist - 2011 H&R Block Call Center, Lisle,IL

* Responded to inbound/outbound service calls in a fast-paced, high-volume call center making 30 calls an hour, 248-300 calls a day insuring appointments were s et for clients to return to company to file tax return * The objective of the inbound/outbound calls were to set appointments with clie nts for H&R Block Tax professionals to minimize wait time for clients and ensure efficient service * Built rapport with customers through effective and precise communication * Developed credibility and confidence with customers * Responded to inbound customer inquiries regarding claim procedures * Provided exceptional level of support concerning directory assistance * Provided superior customer service and work quality while demonstrating attent ion to detail, flexibility and innovation in resolving problems. Possess effecti ve communications skills, and work well with others at all levels * Project managed a company project which involved 15 associates making calls to H&R Block approved and denied clients.The overall project consisted of 20,000 c alls to be placed to region and district H&R Block Clients. The expectancy of ca lls to be made were 30 calls an hour and to be completed in a two week time fram e EDUCATION H.S., Diploma - 2007 Percy L. Julian, Chicago, Illinois GPA: 2.4. Majored in Radio Television Production specializing in the production of documentaries, public service announcements, radio shows. Highly technical a nd specializing in the use of all major television/video equipment A.A., Associates - Still Attending Kennedy-King College, Chicago, Illinois Studying Media Communications 2009-Present. Receiving A.A degree Spring 2011. Classes: Television Production 1 and 2, Mini Cam and Video Editing, Journalism, Media Communications