Anda di halaman 1dari 3

David E. Wilbanks 3017 N. Vanburen St Wilmington, DE 19802 dw1364616@westpost.

net Cell: 302-545-5693 Objective To work for a reputable company in an industry wherein I can highly contribute i n achieving their company goals by utilizing and maximizing my diverse and exten sive professional and educational background. Summary of Qualifications Dedicated site manager with experience in a customer focused environment. Consis tently achieved record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Respected builder and leader of customer-focused teams; instill a shared, enthus iastic commitment to customer service as a key driver of company goal attainment . Lead by example and ensure the execution of all safety, security, quality and document reproduction procedures. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. Independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all o rganizational levels. Computer skills include: MS Word, Excel, PowerPoint, Access, Siebel, Documentum, SAP, and Internet as well as troubleshoot and resolve hardware/software issues. Areas of Expertise Administrative Assistant Customer Service Management Complaint Handling & Resolution Quality Control Customer Satisfaction Enhancement Front-End Supervision Information & Document Handling Teambuilding & Training Cost-Reduction Strategies Order Fulfillment --Professional Experience-SIEMENS MEDICAL DIAGNOSTICS a" Newark, DE 09/2010 to Present Compliance Specialist -Participates in the preparation of reports, correspondence and or statistics re lating to whether a customer is compliant, or non-compliant, and then convey tha t information to the organization sales representative. -Participates in the maintenance of records and filing systems; types and/or ent ers data into computer systems, including Microsoft Word, Excel, Siebel, Documen tum, and/or other specialized software packages.

-Supports the administration of programs, projects, and/or processes specific to the organizational unit served. -Interprets documented rules, past practices, or instruction on a semi-independe nt level. -Effectively identifies problems as they occur and takes appropriate steps to so lve them in situations where the problem is not difficult or complex. -Superior ability to communicate, coordinate and collaborate on projects with di fferent technical and functional resources, management staff and other key stake holders. -Highly proficient in MS Office, MS Access, MS Publisher, MS Excel for creating templates, data tables and databases to increase quality and efficiency, as well as statistical software. -Excellent interpersonal, leadership, analytical and project management skills. -Possesses effective documentation, communication and presentation skills. a IKON OFFICE SOLUTIONS a" Wilmington, DE 09/2004 to 01/2009 Site Manager -Managed, recruited, trained and supervised a staff of seven to fourteen individ uals at one time, responsible for document handling, processing and reproduction for one of the largest corporate entities of its kind on the East Coast. -Engaged in the recruiting, termination, performance, evaluation, coaching, coun seling and training of document handling team. -Reduced staff turnover and improvement in staff retention by acknowledging the individual and team efforts. -Established trust and excellent relationship between the company and the client . -Attended all meetings and suggested improvements to the daily operation of the site including, but not limited to, assisting with client needs and services and overseeing cost analysis of site production. -Ensured budget compliance and accountability by preparing monthly reports and o verseeing internal audits of processes and procedures. -Met task deadlines and maintained efficient handling of workflow by ensuring st aff accountability and quality control of all production. -Facilitated swift resolution of customer issues to preserve customer loyalty wh ile complying with company policies. UNISCRIBE PROFESSIONAL SERVICES a" Wilmington, DE 07/2003 to 02/2004 Data Production Clerk -Coded legal documents into database which was created and maintained by the com pany. -Engaged in voluminous document control and distribution including organizationa l components and retrieval and filing of court documents.

-Prepared monthly and quarterly status reports and service of legal documents. -Oversaw the faxing, reprographics and extensive data entry of a wireless billin g system for the law firms of McCarter & English and Berger & Montague. EPAR LLC, - Gosnell, AR 05/1994 to 05/2003 Executive Administrative Assistant -Answer telephones and transfer to appropriate staff member. -Meet and greet clients and visitors. -Perform general clerical duties to include but not g, faxing, mailing, and filing. -Maintain hard copy and electronic filing system. -Sign for and distribute UPS/Fed Ex/Airborne packages. -Research, price, and purchase office furniture and supplies. -Coordinate and maintain records for staff office space, phones, parking, compa ny credit cards and office keys. -Setup and coordinate meetings and conferences. -Maintain and distribute staff weekly schedules. -Collect and maintain PC inventory. -Support staff in assigned project based work. -Typed correspondence and memos -Power Point Presentations -Maintained schedule, and planned meetings. -Coordinate Travel arrangements and purchasing -Entertained clients Education and Training +Associate's Degree: llege; May, 2006. Information Technology; Delaware Technical & Community Co limited to: photocopyin

+Bacheloras Degree: Network Security; Wilmington University; May, 2010 Portfolio: Available upon request. Honors-Awards Alpha Beta Gamma Business Honor Society, 4/8/09 Phi Theta Kappa Honor Society, 3/26/09 Deanas List for the Fall Semester 2009 Academic Recognition Report for the Spring Semester 2008