Summary Hard-working, dedicated employee with determined attention to detail and excelle nt communication skills.

Highly developed written and oral skills and ability to communicate on diversified platforms. Intuitive technical skills involving operating systems, wireless networks, PC pe ripherals. Software tool development skills, reporting techniques, both hardware and softwa re support experience. Experience Software Developer, Hewitt Associates, Lincolnshire, IL. 1994-2010 Provided product specialist expertise to both internal and external clients wit h intuitive ability to resolve problems and explain resolutions clearly and conc isely to clients which helped them understand how to resolve the problem in the future. Developed VBA tools that configured other Excel workbooks as defined through se tup documents to met specifications for collecting financial data from customers with toolbars and ActiveX buttons and checkboxes for a user-friendly presentati on. Developed VBA tools for internal and external use in manipulating data files fo r use in reports. Configured and maintained client databases both onsite and off, creating indice s, importing data, creating reports, adding new fields as needed, and helping cl ients create temp tables and views. Developed VB and VBA tools for importing varieties of data files, parsing data, validating data, consolidating data, and exporting to files and reports. Automated many processes for internal clients involving Excel graphs and Access reports generated through VBA. Wrote validation routines that aided business consultants in verifying statisti cal financial data. Programmed and configured reports rendered through Excel and Access VBA. Provided extensive technical telephone support and on-site training for client software users involving very detailed SQL queries, reporting techniques and dif ferent types of database configurations. Provided troubleshooting for the team for ODBC setup and Informix configuration s. Resolved conflicts between peripherals. Loaded and maintained data in a SQL Server database which was access by interna l clients through Access databases using ODBC datasources. Wrote detailed documentation for in-house applications used both internally and by external clients. Technical Support. ARTIST Graphics. 2675 Patton Rd., St. Paul, MN. 1990-1994. Helped clients configure video boards and install drivers with manual configura tion questions with dip switches and interrupt settings to resolve system confli cts between video boards, network boards and routers. Tested and demonstrated video board installations and configurations for many d ifferent operating systems. Maintained a bulletin board system where clients could access file updates and request information. Member of the alto section in the church choir and accompanists for special occ asions. Math/Computer/Music teacher. St. Croix Catholic Schools. Stillwater, MN. 1984-19 90. Taught 7th. And 8th. Grade math and computer classes. Configured and supervised a computer lab and sponsored a student newsletter pro ject. Taught word processing, databases and spreadsheets and incorporated them into m ath projects so students could experience integrated subject matter.

Voluntarily, installed and maintained an accounting system for the school offic es payroll system and general ledger. Piano teacher at home. 1972-1984. Elementary music teacher for grades 4, 5, and 6. St. Paul Public Schools. 1969-1 972

Qualifications and Skills Visual Basic 6.0. VB.Net. VBA with Excel and Access. Access, Informix and other database skills including creating the database, tabl es, indices, reports, data type conversions. SQL queries. Imports and Exports. Stored procedures. Advanced Excel skills using Excel functions and tools, both natively and through VBA. PC configuration skills involving peripherals and wireless setups and editing th e registry. Extensive experience in both telephone and online support for in-house software packages and hardware configurations. Education Middle School Endorsement in Mathematics, May 1989 Master of Arts in Elementary Education, University of Wisconsin, River Falls, Ju ly 1984. Bachelor of Arts in Music Education, University of Northern Iowa, May 1969 Additional Training Visual Studio .Net training at Computer Systems Institute. Object Oriented Analysis and Design with UML training in-house at Hewitt Associa tes. Computer courses at College of Lake County. Grayslake, IL. Visual Basic Programm ing. Developing Web Pages. Introduction and Intermediate Spreadsheets. Database Access with VB. Logo. AppleTalk Network configuration. Interactive Video for Education.