KATHY TUSINSKI 832-368-0070 kt136f7d2@westpost.

net Profile ITIL Practitioner Project Manager Six Sigma Thought Leadership Process Improvement and Business Analysis Capacity Management Infrastructure and Applications Knowledge Engineering & Management Incident, Problem, and Change Management KPIs & Scorecards / Dashboards Metrics Development & Analysis Asset Management

Change Advocate Service Delivery & Service Support Service Level Management Forecasting and Economic Estimate Modeling Stakeholder Management RFPs, Vendor Negotiations Global Communications & Benchmarking Business Continuity / Disaster Recovery Planning Requirements Gathering and Documentation User Acceptance Testing Strategy and Planning Organization Restructuring

Tools IT Methodologies& Frameworks: ITIL Best Practices, SDLC, CVP and PDF (Stage Ga te Process) Networks: NT, Ethernet, Banyan, Novell Configuration Management & Database: AD, SMS, SCCM, SQL, Oracle, NGARD OS: MS Windows 7, Vista, XP, 2000, 95, 3.1, 3.0, NT 4.0; Linux; DOS Knowledge Management: MOSS 2007, MS Sharepoint 2003, Livelink, Primus Problem/Change Management Tools: Service Center, Magic, ASPD Viewer, Track-It, Remedy Software & Languages: MS Project 2003, 98, MS Office 2007, 2003; MS Visio, Vis ual Basic, HTML Reporting Tools: MS Project, EVM, Peregrine Systems, EPIMS, Project Insight, T rack-It QA Methodologies: Six Sigma, EVM, CVP, SAGE, Planview

Experience 08/2010 Present Shell Downstream (Contractor) Houston, Texas PM: REGIONAL BUSINESS DEPLOYMENT MANAGER SPECIAL OPERATIONS Manage MS Vista and Office 2007 deployments for USA and Canada Special Operation s Deployment Work Stream within Shell Downstream expediting 3000+ migrations. A ddress IT Stakeholders and Business Systems Managers, manage offshore resources, while maintaining expedited schedule. Collaborate with Global Deployment Manag er, Infrastructure Demand Managers, Global Change Manager, Global Problem & Inci dent Manager, peers, and Deployment Team Leads, and Vendor relationships to defi ne, advocate, and implement processes and tools and manage vendor resolutions in order to meet project target deliverables. Identify and mitigate risks and pote ntial failures utilizing Shell Project Delivery Framework. * 12/09 07/2010 Shell Energy North America (Contractor) Houston. Texas PM: DEPLOYMENT OPERATIONS MANAGER NORTH AMERICA Accountable for E2E service delivery for the Shell Trading Vista & Office 2007 d eployment operations in North America involving migration of 2500+ assets and cu stomers in Houston and 8 remote locations. Address communication gaps and proces s deficiencies in project procedures, processes, and tools utilizing Shell Proje ct Delivery Framework . Define, advocate, and implement recommended operating practices to achieve targ et date deliverables Ensure project capacity to meet business requirements Define measurable deployment improvements and demonstrate successes Review baseline, actual progress and adjust forecasts with Global Program Manag er Identify and rectify gaps or failure in processes & tools Identify regional variables and contingencies Ensure appropriate levels of monitoring of resources and deployment performance for global and regional metrics Identify behavior modification & training opportunities; mentor project leads a nd team members Define, advocate, and broadcast Global Trader Specific deployment/migration pro cesses Define, resource, and implement Asset Management process Coordinate and host feedback sessions for regional user base and deployment tea ms Define and resource satellite site deployment strategy and execution Steering Committee Member; reporting to Trading Global Program Manager Produce weekly/monthly KPI metrics and analyze for process improvement opportun ities

09/08 12/09 Computer Task Group

Texas City, Texas

IT PROJECT MANAGER / SENIOR BUSINESS ANALYST British Petroleum Information Technology and Services Program Management Office Refining & Manufacturing COB PM Knowledge Management Information Systems Project - $600k; manage on-boardin g Process Safety Information of Refinery Departments onto Documentum System and

SharePoint ITIL Consultant for Knowledge Management - Develop scalable service delivery mo del to accommodate growth and evolve to Best Practice environment; Financial for ecasting/tracking model for KM Technical Services and Support annual/ monthly ba seline, actual vs. forecasted costs Work Process Flows assess current processes; communicate findings and recommen dations; define and document based on ITIL Best Practices, obtain consensus with BP & KM Leadership BA Operations Workforce Scheduling Project $536k; digital solution for opera tions scheduling using workforce fatigue, attendance, and location Kronos module s to integrate with SAP and HR Modules. BA - BP ONE Refining Project - $734k, electronic Real-Time Information System p ortal for accessing refining unit data; component of Global Operations Managemen t System Program involving data integration for SAP, Process Information, Resolu tion Tracker, and Documentum systems using MOSS 07 platform with m:pro middlewar e BA HSSE Control of Work Audit Reporting Automation Tool $390k; MOSS 07 based tool development for capturing CoW Audit data and generating reports for Centra l Leadership Team at the Texas City Refinery; pilot for multi-BU delivery. Engage client and Conduct Business Requirements Sessions; Business Requirements Documents, Functional Specifications; conduct developer communication and custo mer validation sessions Progress project through Initiation, Appraise, Select, Execute, and Operate Sta ge Gates Manage 3rd Party consultants and project resources Collaborate with the Regional and Local Business Information Managers to identi fy the business drivers Collaborate with Solutions Architects to determine options/alternatives for bes t practices to realize the business opportunity Develop business case documentation with the key stakeholders for stage gate re views Manage the Global Operations IT engagement with business owners and stakeholder s as required Customer Relationship Management Adherence to BP Standards, CVP, Compliance, IT&S guidelines, Industry Best Prac tices Vendor contract negotiations and SOWs Mentor other PMs, BAs, and PMO support staff

06/08 09/08

Shell Oil Products US Downstream Contractor

Houston, Texas

SENIOR BUSINESS ANALYST Business Analyst for Global Infrastructure Next Generation Program implementatio n of MS Vista OS for Downstream Functions IT & ERP lines of business utilizing S hell Project Delivery Framework. Application Portfolio Inventory, Compatibility, Remediation efforts for IT Tool s and ERP Applications Coordinate with Business System Managers, Portfolio and Delivery teams for veri fication of non-BAM supported applications Identify Non -Scripted Apps and peripherals eligibility for and enable script r etirement Escalation point for Application Owners/testers Application Testing Monitor and progress reporting to key stakeholders Analyze and develop processes for support of scripts in scope to align with glo bal strategy

Assist Portfolio Management in the drafting and tracking of Vendor Engagement R oadmap Participate in Application Remediation workshops to facilitate decisions regard ing application remediation options Act as liaison between Downstream Functions and major external projects affecti ng GI-NG decisions Participate in other work streams (Deployment, Training and Communication) as n ecessary Develop change management and deployment work stream processes Mentor junior BA staff in remote locations

02/07 10/07 Priority IT, Inc. Houston, Texas IT BUSINESS PROCESS IMPROVEMENT MANAGER Business Analysis, Business Continuity Planning & DRP, and Project Management fo r multiple clients (Healthcare IT, Commercial Foods, Manufacturing, Banking indu stries) involving IT Infrastructure, Web Design, and Application Development and CMS projects; reporting to CFO and CEO; customer relationship management. IT department assessments including applications, equipment, processes, and peo ple Network infrastructure assessment and recommendations for performance improveme nt and scalability and reliability Identify, analyze, and document business processes and key performance indicato rs Document findings and recommendations for improvements Designed IT department restructuring model enabling transition to ITIL best pra ctice organization Audited IT skill sets and developed career paths for IT personnel and departmen t training budget IT Financial forecasting for one and five year models; developed operations and capital budgets Defined metrics for business operations, departmental and personnel performance Defined, tested, and implemented IT Department Disaster Recovery Procedure and Business Continuity Plan Created and submitted RFPs based on recommendations Project proposals and Work Breakdown Structures for multiple phase projects usi ng RUP and SDLC Facilitated JAD sessions and gathered requirements for application development and Business Requirements Documents Developed training curricula, educated clients, and facilitated user acceptance training and testing Procured and managed project resources Interim Director PMO during incumbents maternity leave

08/06 11/06 Shell Oil Products US Downstream Contractor PROJECT MANAGER

Houston, Texas

Knowledge Management Tool Audit Project Manager for Business Application Managem ent during conversion from third party knowledge base to internal tool for SOX 4 04 Compliance and tools utilizing Shell Project Delivery Framework. Requirements gathering Project communications Audit of Vertical Support and Solution Scripts Document transition and implementation process COB Subject Matter Experts coordination Application Support Team training and transition Project hand-off, implementation, and completion Catalyst for Change

05/04 09/06 BeautiControl Inc. SENIOR CONSULTANT

Carrolton, Texas

Web Marketing trends E-mail campaigns performance measurements Inventory control methodologies Training of new consultants Internet promotions Financial forecasting 01/00 - 05/04 Shell Information Technology International Houston, Texas IT CONSULTANT Infrastructure Projects Project Manager for My Order Project single point of entry for IT Service Requ ests Business Continuity Planning and Disaster Recovery Plan Regional Focal Point Help Desk Staffing Strategy analysis (using Erlang formula model) Project Manager for Vertical Support Global Synchronization Project (Peregrine system) Americas Region Benchmarking Focal Point; Recognition Award recipient for Ameri cas data collection Regional BCP Coordinator for Customer Technical Support Services Management Glo bal Practices Customer Service Process Improvement effort resulting in a 54% increase in SLA accomplishment Global Infrastructure Desktop project (Windows 2000 OS migration) Scorecard and Metric development and analysis for IT Support 01/1999 - 01/2000 Shell Information Technology International (continued) Houston, Texas MANAGER InfrastructureTechnology Access Management Manager for Enterprise Services Access Team of 14 FTEs, consultants, and contra ctors serving a global enterprise for NT and MS Exchange Administration with 35,000+ end users. (Microsoft NT, Exchange, RAS

related services) Developed procedures and Administered Global NT Security domain to comply with U.S. Export Compliant Regulations Developed global access procedures definition and documentation for NTFS and MS Exchange Global Public Folders 28% Operations cost recovery; Increased operating revenue by 13% Defined and implemented metrics for network administration services; transitio ned processes to Service Assurance Team Coordinated customer pricing and service level agreements with Customer Service Managers and Service Coordinators for network administration services Exposed technological vulnerabilities; developed resolution strategies Project planning and budget analysis for automated utilities; designed specific ations for consulting purposes; project documentation Identified team diversity & integration needs Developed employee career paths and assessed training costs Project Manager for On-line Request Facility Project Project Manager for Goodwill Industries Community Project Education 2010 ITIL Cluster Practitioner Agree and Define Six Sigma Champion ITIL Service Level and Capacity Management 2009 IT&S Academy Projects Common Process Data Asset Privacy 2008 Risk Management Financial Tracking Capital Value Process Earned Value Management (EVM) Association of Reciprocal Safety Council Reciprocal Courses Basic Plus (EXP: 0 9/2010) 2007 IT Service Management ITIL Foundations Certification (Information Techno logy Infrastructure Library V2) 2004 SANS Security Essentials 1985 Houston Community College; Major: Technical Writing Community Project Management Institute Member (PMI) American Society for Quality (ASQ) Professional and Personal References available upon request. InfraGard Member Houston Chapter