Melanie Kyle Gingrich 224 Bristol Court P.O.

Box 1037 Sugar Grove, IL 60554 Phone: (630) 466-0761 Mobile: (630) 991-1878 mg13a3abe@westpost.net High-energy, results-oriented training and certification product strategist with 12 years' global experience managing product and development teams in driving n ew revenue, launching new product lines, executing transition planning, managing product life cycles and creating solutions to address customer needs. Excellent communication and writing skills with extensive experience in developing busine ss plans, negotiating strategic partnerships and vendor contracts, and designing and implementing processes and systems to ensure streamlined development and qu ality products. AREAS OF EXPERTISE * Business Analysis and Modeling * Strategic Planning and Positioning * Market Analysis and Forecasting * P & L and Budget Management * Product Life Cycle Management * Product and Brand Strategy * Presenting and Public Advocacy * Leading Industry Committees * Assessment Strategies and Systems * Requirement Elicitation and Definition * Staff Management and Development * Develop Product Creation Processes * Project Planning, Management and Execution * Customer Support - Internal and External * Innovation Solution Development * Develop and Document ANSI Accredited Processes PROVEN TRACK RECORD * Created and implemented the CompTIA Continuing Education program designed to s upport the new Certification Renewal Policy affecting over a million certified p rofessionals under CompTIA's ANSI accredited certification programs * Effectively managed project planning, execution and delivery of multiple techn ology platform initiatives to requirements meeting scheduled timelines in accord ance with project budgets. * Created, implemented and launched the ITPro web community; current membership over 6,000 users. This project included negotiating contracts for the Telligent platform and content development and community moderation. * Guest speaker and session moderator at global industry conferences. * Spearheaded product management and program initiatives for 11 existing and 2 n ew high stakes certification programs; along with 4 existing and 1 new lower sta kes certificate programs contributing to over 50% revenue growth on certificatio ns since 2006. * Led the Information Technology Certification Council (ITCC) on behalf of CompT IA. Participating members include Microsoft, Cisco, IBM, HP, Novell, Sun, and ot her certification bodies. Council addressed industry issues such as test securit y and theft prevention and cross vendor certification validation to benefit the IT industry. * Executed full product management of multiple product lines assuring on-time de livery of market commitments for industry-leading certification provider. * Managed an innovations team of 16 direct reports who successfully contributed to the creation of new instructional e-learning techniques for a leading e-learn ing provider. * Implemented a software accessibility solution contributing to achievement of F ederal Government sales quotas and more than $16 million in revenue within this vertical market.

* Implemented a multi-system solution to meet a $50 * Managed the development and launch of the CompTIA solution that offers CompTIA customers and a broad while creating a new revenue stream for CompTIA and PROFESSIONAL EXPERIENCE COMPUTING TECHNOLOGY INDUSTRY ASSOCIATION PRESENT

million contract commitment. Marketplace, a new ecommerce range of training offerings operational efficiencies. JULY 2006 TO

SR. DIRECTOR OF PRODUCT AND SERVICES Directed and managed product strategies and implementation initiatives for all c ertification and certificate programs. Interfaced with cross-functional teams t o manage full product life cycles. Developed and implemented strategic marketin g plans including product launch activities, sales support initiatives and marke t positioning of products. Project managed new product innovations from concept ion through retirement including prototyping, user experience design, business m odeling, market validation, requirements definition, initial market launch and o ngoing marketing efforts. DIRECTOR OF LEARNING OPERATIONS Developed and implemented processes and systems to facilitate certification reve nue growth and best business practices for operational efficiencies, customer su pport readiness and scale for future growth opportunities. DIRECTOR OF SKILLS COMMUNITIES Directed and managed community strategies, development and marketing of next gen eration product innovations across social media content and technology. PRODUCT MANAGER Directed and managed product strategies and marketing initiatives for the larges t revenue generating certification product, CompTIA A+. NETG (THOMSON LEARNING) OCTOBER 1999 TO JULY 2006 PRODUCT MANAGER, LEARNFLOW Developed product strategy for LearnFlow and identified new business opportuniti es. Profit & Loss and budget responsibility for LearnFlow product generating rev enue of $3 million per year. MANAGER, INTERNAL PRODUCT DEVELOPMENT Managed a team of instructional designers (9), graphic artists (3), media creati on specialists (3) and one audio/visual coordinator responsible for product inno vation and production. Part of the transition team charged with closing our off shore development location and re-implementing those operations into a more effe ctive production model within the US. Executed plan to maximize product developm ent resources by re-structuring Ireland facility into external partners in India and internal teams in Naperville. The new team completed 9 product innovations in year 1, exceeding goal of 6. Improved product quality resulting in 26% reduc tion of Product Support Calls. Reduced product development cycle time by 65% com pared to previous year's results in Limerick facility. SOFTWARE PROJECT MANAGER Managed multiple revenue generating software projects from inception through rel ease consistent with customer demands and critical deadlines. Created functional specifications based on marketing requirements, and developed realistic, detail ed project plans to facilitate informed executive decisions and successful proje ct completion. Documented test plans for the certification process to ensure so lid QA cycles.

PROJECT MANAGER - COURSE DEVELOPMENT Implemented processes to impact the production of quality courseware developed b y Oracle and other external developers within the restrictions of budgets, sched ules, source material relationships, marketing requirements and course developme nt tools. Served as a liaison between the course developers and NETg's departmen ts to facilitate effective communication, prevent schedule slippage and avoid in creased costs. Coordinated and managed scheduled activities for 4 product devel opment teams located globally to facilitate communication, significantly reduced QA cycles from 6 rounds to 3 thereby reducing development costs. JOHN HART FINE WINE JULY 1991 TO OCTOBER 1999 EXECUTIVE OPERATIONS MANAGEMENT Created and developed all accounting and operational procedures for start-up ret ail company. Created and performed all front and back office functions including supplier management, vendor relations, accounting, customer service, and HR fun ctions. Enabled marketing initiatives such as broadcast fax capability and print advertising. Facilitated revenue growth from $40K first year to $6 million by y ear eight. EDUCATION BACHELOR OF ARTS - PERSONNEL MANAGEMENT LOYOLA UNIVERSITY - CHICAGO 1993 PROFESSIONAL DEVELOPMENT * Certified - Pragmatic Marketing Practical Product Management * CompTIA Toastmasters * Dale Carnegie Leadership Workshops * CompTIA Mentor Program - Serving as a Mentor * CompTIA Project Management Organization ACTIVITIES & ACHIEVEMENTS ASSOCIATIONS Junior Achievement; Kaneland Parent Teacher Organization References Available Upon Request