LAUREN MORAS SUZANNE ANDERSEN 707-318-3856 sa13cf736@westpost.

net CLINICAL ADMINISTRATOR OPERATIONS MANAGEMENT / STRATEGY / BENEFITS / MEDICAL RECORDS / CASE MANAGEMENT / REGULATIONS Insurance / Clinical Software / Reporting / Staff Training / Supervision / Multi-sites / Cost Controls Using my healthcare expertise, I led medical/non-medical staffs to increase effectiveness in providing excellent patient/client services. I created improved systems to better utilize data when evaluating new and existing patients and clients. My ability to teach and motivate staff drove superior caregiver relationships with patients. I specialize in training professionals to improve their individual performance, combining effective and innovative ideas at every level. Leveraging this, I helped organizations improve top and bottom lines. My key skills include: * CONDUCTING PERFORMANCE FORECASTING AND PROFITABILITY REVIEWS * FACILITATING HEALTHCARE TRAINING SESSIONS FOR MEDICAL/NON-MEDICAL STAFF TO IMPROVE KNOWLEDGE * EVALUATING EFFECTIVENESS OF CLINIC INFORMATION SYSTEMS TO PROVIDE MORE ACCURATE DATA * CREATING USER-FRIENDLY PATIENT DATA BASES AND PRESENTATIONS TO FACILITATE INCREASED REVENUES * MONITORING FINANCIAL PERFORMANCE, IDENTIFYING HIGH EXPENSES, MAKING ADJUSTMENTS TO CONTROL COSTS I have a BS in HEALTHCARE ADMINISTRATION from the University of Phoenix. Colleagues see me as highly effective when dealing with patients and healthcare professionals. I analyze situations rapidly and have the ability to handle multiple priorities. I am resourceful and possess broad administrative and training skills. SELECTED ACCOMPLISHMENTS UTILIZED HEALTHCARE EXPERTISE TO ANALYZE INSURANCE BENEFITS. Blue Shield had no one with medical background to evaluate client data and identify future trends. Created report for sales to review with existing clients, identifying benefit usage. Enabled sales to adjust

coverage to control costs, meeting needs of clients and increasing retention. DEVELOPED NEW PROVIDER PRESENTATION. Sales force at Blue Shield needed presentation to compare program benefits and costs versus competition. Created presentation template utilizing employer groupsa data compared to baseline data of firmas program. Enabled sales to increase enrollments and added $200k in annual revenue. CONDUCTED HEALTHCARE TRAINING. Perot Systems contracted to train members of the US COAST GUARD to serve as Health Services Technicians. Taught multiple sessions involving groups of 30+ corpsmen. Provided clinical expertise and hands-on applications. Achieved 100% graduation rate and moved trained technicians to active duty. REDUCED MEDICAL CLAIM EXPENSES. State Farm payouts for accidents exceeded budgeted amounts. Designed and delivered training to adjusters throughout region, enabling them to better understand complex medical conditions and differentiate between new and pre-existing conditions. Lowered claim payouts to budgeted levels. CREATED NEW PATIENT DATABASE, SUPPORTED INCREASED REVENUES. Velos lacked medical expertise to predict and verify positive impact of new software system for handling transplant patient data in hospitals. Created transplant monitoring database for use in presentations to hospitals and at trade shows. Enabled 35% increase in sales YOY. CAREER HISTORY SENIOR HEALTHCARE INFORMATION SPECIALIST, Blue Shield of California, 2005 to 2009 a" a $9.7B health insurance company. Recruited to develop data and analyze trends for underwriters on healthcare policies for small and large employer groups. Provided recommendations to add programs, reduce costs and adjust services for clients. HEALTH SERVICES INSTRUCTOR, Perot Systems/Government Services, 2004 a" a $4.8M government services provider. Created and delivered training modules to Coast Guard personnel for certification as a Health Service Technician. Directed completion of training and approved certified personnel to serve in the field. MEDICAL INJURY CLAIM TRAINER, State Farm, 1999 to 2003 a" a $100B insurance firm. Recruited to develop and refine training materials for claims adjusters to better utilize data when handling cases. Trained large groups on accidents and related health claims issues. Designed and presented injury seminars. Worked with 6 regional offices. Earlier: APPLICATIONS SPECIALIST, Inserve; TRAINER-PATIENT INFORMATION SYSTEMS, Velos; STAFF NURSE, UCSF. ADDITIONAL: I am a member of the American College of Healthcare Executives. I am skilled in a variety of Microsoft Office Applications and a variety of medical billing and records systems.