Davis, William Resume WILLIAM B. DAVIS 8 Dene Dr. | Douglasville, GA 30134 678.823.0898 | wd13e20ac@westpost.

net _____________________________________________ Top-performing, results-oriented MANAGEMENT PROFESSIONAL with many years of experience and a very strong track record of demonstrable success directing all aspects, including budget planning and financial administration, of multimillion-dollar retail operations, in addition to several years of success in banking. Dedicated self-starter with a history of driving revenue and profits through superior operations management, sales and marketing efforts, customer service, and loss prevention. Respected leader who leads by example with a tireless work ethic and possesses proven team-building, employee-development, and staff-coaching abilities. Friendly team player with excellent communication, interpersonal, problem-solving, and multi-tasking skills. - CORE COMPETENCIES Sales and Marketing | Business Development | Up-Selling | Cross-Selling | Client Relations | Product Knowledge | Negotiations Operations Management | Budget Planning | Financial Administration | Process Improvement | Asset Management Team Building and Leadership | Training and Development | Recruiting and Hiring | Staff Retention - RETAIL MANAGEMENT EXPERIENCE GENERAL MANAGER a" U-Haul International 2004 a" 2006; 2007 a" 2009 RETAIL MANAGER a" Dollar Tree Stores 2001 a" 2003 STORE OWNER/OPERATOR a" Minit Mart #27 1998 a" 2000 STORE MANAGER a" Volume Shoes (aka Payless Shoes) 1983 a" 1989 MANAGER a" Minit Mart (family business) 1976 a" 1983 * Increased net profits by 300% and grew occupancy by 10% in seven months as general manager for U-Haul International * Increased sales 20% by up-selling and secured $2M in sales and 15% in net profits, exceeding annual goals, at U-Haul * Catapulted underperforming U-Haul store in Longview, Washington, to rank 6th out of 100 stores between 2004 and 2006 *

Reduced man hours, operational costs, and internal-stocking delays, saving tens of thousands of dollars year over year, while improving client services, productivity, profitability, and employee satisfaction, as retail manager for Dollar Tree * Negotiated beneficial contracts with top vendors, e.g., Coke and Pepsi, resulting in as much as 15% savings, at Minit Mart * Recruited, hired, trained, developed, mentored, directed, scheduled, and evaluated up to 40 full- and part-time employees * Retrained employees to be customer-centric, and cross-trained employees to find areas to generate performance excellence * Monitored and audited financials for multimillion-dollar operations, prepared financial reports, and ensured financial expectations were met through superior internal processes and inventory controls and by realigning budgetary line items * Displayed products in professional and effective manner, ensured clients received optimal service, and up-sold clients * Continually monitored internal processes to identify inefficiencies, and developed and implemented process improvements * Spearheaded organizational-development initiatives involving the repositioning of equipment and retail store operations * Controlled inventory to ensure equipment availability based on upcoming scheduling and previous yearas ahigh pointsa * Investigated internal and external theft, managed store-shortage-reduction programs, and maintained security equipment * Oversaw opening/closing procedures, managed backroom operations, replenished sales floor, and completed daily reports - BANKING EXPERIENCE RELATIONSHIP MANAGER a" KeyBank 2006 a" 2006 MANAGER a" US Bank 1995 a" 1998 * Managed existing clients accounts, prospected and opened new client accounts, and cross-sold and up-sold customers *

Addressed customer inquiries and complaints, remedying open issues quickly and effectively to ensure client retention * Worked closely with branch managers to determine profitable client markets, and identified products and services for clients that generated the highest return-on-investment (ROI), securing long-term client relationships and repeat business * Researched, pursued, and secured several very profitable relationships with clients; generated over $250K in new loans; increased transaction accounts by an additional $50K; and coordinated complete distribution logistics to increase assets * Revitalized stagnant marketing efforts, outlining plans for increasing market share through personal/commercial loans and investment accounts: streamlined communications, leveraged the corporate brand, and increased community presence * Oversaw teller operations, backed up teller line, authorized payments; and hired, trained, supervised, and evaluated staff - EDUCATION BACHELOR OF ARTS, ECONOMICS (business administration minor), Western Washington University, Bellingham, WA (1994)