S

HANNA

CLAYTON

(222) 555-6677 sclayton@therightresume.biz 1111 Shindel Street, City, MI 48359

ADMINISTRATIVE / OFFICE MANAGEMENT

VALUE OFFERED: ADEPT MULTITASKERquickly assess and prioritize projects, based on account deadlines, complexity, process flow, and person-hours required. VERSATILE WRITING SKILLSwith experience preparing speeches, presentations, dialog, job descriptions, and other business documentation. PROBLEM SOLVER...enjoy the challenges of each problem and developing the most effective solution. TEAM PLAYER AND MOTIVATORcreate camaraderie and motivate staff to increase productivity. AREAS OF EXPERTISE: Personnel Management Multitasking Skills Relationship Management Oral & Written Communication Planning & Scheduling Spreadsheets / Reports Office Reception Business Law Problem Resolution

PROFESSIONAL EXPERIENCE
Mortgage Company, Hills, MI Mortgage auditing company, detecting fraud and ensuring lender compliance. 2005 present

Data Entry Operator: Go-to-person for document management, investigating problems, providing guidance to staff, and outlining next steps to ensure efficiency and on-time completion. Manage over 700 client files with absolute confidentiality. Train employees, assign workload, and monitor workflow. Valued as Key Employeeassisting management and C-level staff with department issues and administrative functions. Improved office production by 75%, streamlined processes, motivated staff, and met deadlines. Prepared and outlined responsibilities for department, including roles and responsibilities for each employee. Brainstormed and developed new strategy for receiving client information that decreased errors and improved report turnaround time, thereby allowing project completion before scheduled deadlines. Great Theatre, Hills, MI 2000 2007 House Manager: Seasonal position held while pursuing MBA. Managed a staff of 6. Developed a friendly, action-oriented team providing exceptional customer service to ensure smooth operation of each event. Resolved problems and conflicts as necessary. Oakland University, Rochester, MI 2002 2005 Secretary / Office Assistant: Provided administrative support to the Director of Career Services. Managed payroll, prepared job placement descriptions, and facilitated new-hire orientation and performance appraisals for student internship program.

EDUCATION & CERTIFICATIONS

Certificate, Human Resources Management, Society for Human Resource Management, Expected 04/10 Masters, Business Administration, University of Detroit, Detroit, MI, 2008 3.6 GPA Bachelor of Arts, Psychology, Local University, Hills, MI, 2005

PROFESSIONAL AFFILIATIONS
HUMAN RESOURCE ASSOCIATION OF GREATER DETROIT, 2009-present The Right Rsum 2011 248-957-8317 | http://www.therightresume.biz