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Joretha Danien Mullen 2803 Mirage Rd Henderson, NV. 89074 Phone: (702) 614-9958 Email: jm15e0642@westpost.

net QUALIFICATIONS: I am seeking a position that will allow me to utilize all of the customer servic e skills and claim resolution expertise I have acquired over time including an e xtensive background in automobile claims adjusting. I enjoy working with and int eracting with people. I am a critical thinker as well as an adept problem solver . I have excellent communication skills. I also get gratification by providing a high standard of customer service that enhances the company's customer servic e index and financial goals . I have solid computer experience, typing skills an d always eager to learn. EDUCATION Central High School-Detroit, MI.-Diploma Wayne State University-Detroit, MI.-Bachelor of Arts in Urban Studies EMPLOYMENT 1/2010-10/2010-Account Representative-Clearwire-Las Vegas,NV. In this position my function is to assist customers who have the company's home and mobile internet service when they have problems with the service. This is ac hieved by inbound telephone calls. It is also my responsibility to process accou nt payments as well as providing retention services. 2008-2009 Collector-Credit One Bank-Las Vegas, NV. The duties of this position is to contact by computer telephone, delinquent card holders and collect monies owed on their Credit One Bank credit card. 2002-2008 Claims Representative II-California State Automobile Association-Las V egas, NV. After being hired by the company at an entry level position, I was promoted to t he above position. That position required me to conduct auto liability investiga tions for auto accidents and determine fault. It was also my responsibility to s et up first and third party services for policyholders and claimants respectivel y. That would include setting up car repair, inspections, car rental and to be t he point of contact in all areas regarding the claim. My job entailed ensuring t hat state department rules and regulations were followed as well as subrogating other carriers for monies owed to the company. 2000-2002 Customer Service Representative-Providian Financial Services-Henderson , NV. As a customer service representative, it was my duty to assist company credit ca rdholders by answering their questions and resolving issues they may have had wi th their account. This was achieved via inbound telephone calls. This included i ncreasing credit lines, accepting payments, closing accounts at the customer's r equest. I also had the responsibility to provide the customer assistance in sett ing up their account online.

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