MICHAEL KUNIGENAS 1968 Monks Court Phone 954-592-4930 West Palm Beach Fl. 33415 mkuni2011@bellsouth.

net SUMMARY An energetic hard working individual with experience in customer service, sales, computers, general administration and data entry: * * * * * * * * Over 10 years of experience in customer service, sales and personal computers Ability to multitask and work independently with minimal supervision Excellent communication skills Surpassed productivity and quality goals Supported National Accounts which generated at least 3 million annually Experienced in shipping, data entry and operating office equipment Proficient in Microsoft Outlook, Word and Windows Responsible for the training and supervision of employees

EMPLOYMENT HISTORY FEDEX OFFICE, Palm Beach Florida 2007 - 2011 Center Customer Service Coordinator (2007 - 2011) * Provided customer service within the center in all areas. * Assisted in the training of team members. * Operated photocopying, computer, binding and other auxiliary equipment. * Placed customer orders performing consultative selling to customers. * Processed shipping orders suggesting appropriate shipping methods. * Responsible for opening and closing the center. MUTUAL OF AMERICA, Boca Raton Florida 2006 Customer Service Representative (2006) * Performed on-line data entry for transfers, allocations and withdrawal request s. * Fulfilled telephone requests for product information from participants and pro spects. OFFICE DEPOT, Boca Raton Florida 2000 - 2006 Special Order Liaison (2005 - 2006) * Facilitated special orders and price estimates between customers, vendors and internal departments. * Established strong working relationships with vendors and sales managers. * Counseled co-workers, and sales managers regarding products and company polici es. E-service and Revenue Growth (2003 - 2004) * Assisted fax team by solving customer service issues and generating revenue. Customer Service Representative (2000 - 2003) * Provided customer service to all customers regarding product orders, product d elivery, product services and payment issues.

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EMPLOYMENT HISTORY Continued COMP USA, West Palm Beach Florida 1996 - 2000 Hardware Sales (1999 - 2000) * Experienced in sales, demonstration and display of business machines. Corporate Pick Up Lead (1998 - 1999) * Acquired greater responsibility by training, scheduling and delegating tasks w ithin the department. * Processed corporate sales orders, credit card and lease applications. Customer Service Representative (1996 - 1998) * Handled a variety of customer service issues. * Gained experience by working in a team orientated environment. EDUCATION B.A., Business Management Florida Atlantic University, Boca Raton Florida A.A., Business Management Lynn University, Boca Raton Florida (Formerly College of Boca Raton)