Tom Gervais Team Leader, Business / Data Analyst 130 Saint Charles Street, West Hartford, CT 06119 860-558-3000

tg17b3596@westpost.net Objective Leverage my extensive experience in team leadership, technical / systems analysi s, and service metrics and evaluation to optimize data management and process ef fectiveness. Accomplishments Chairman`s Award - The Hartford, 2009 Community Service Award - The Hartford 2009, 2010 Patent submitted for work on Data Deidentification Project, 2008 Special Achievement Award - The Hartford, Life Division, 2005 Cited for -Extraordinary Performance- in performance evaluation, The Hartford, 2 008, 2009, 2010 Work Experience DATES ORGANIZATION POSITION 2001 - Present Hartford Financial Services Group Business Consultant 1999 - 2001 MAXIMUS Consulting Business Consultant 1985 - 1999 State of Connecticut Application Developer / Business Consultant 1981 - 1985 Aetna Application Developer / Systems Analyst Value Proposition IT professional with an extensive technical and business process skill set and e xcellent written and verbal communication skills. Experience includes a solid t echnical background as Data Analyst, Systems Integrator, Systems Business Analys t, Project Manager and Developer. I am a creative change agent who looks beyond existing boundaries to improve organizational effectiveness and efficiency. Sp ecific skills include: * Team Leadership - Work as catalyst and thought leader for change o Technical lead / architect for the Data Deidentification Service at The Hartfo rd. Designed the solution and led the team in developing the tool and supportin g business process. o Lead Data Management Suite Analysis effort for the Enterprise Technology / Inf ormation Management team. o Created implementation plan for Enterprise Data Delivery team, which is respon sible for coordinating data management throughout the Enterprise. o Designed solution strategy for Report Rationalization project. Led the team i n structuring work and reporting progress. o Designed solution and led the team in creating and implementing a program eval uation plan for the Nanubhai Education Foundation. o Initiated investigation into the process of appointing producers in GBD. Iden tify the problem to stakeholders and negotiated / designed solution. * Business Analysis o Document requirements for several projects, using object-oriented, agile and w aterfall methodologies. Elicitation techniques include individual interviews an d focus group requirements gathering. * Data Modeling o Designed and implemented several successful data models at The Hartford, inclu ding models that that track: Servers supported by a maintenance organization Actuarial changes to expected rates of return for annuities Financial reconciliation data for Hartford Life Application Database metadata and deidentification plans for data deidentification unit.

o Designed an integrated Criminal Justice Information System database that is be ing used by State of Connecticut agencies to share data across organizational bo undaries. o Designed a logical Criminal Justice data model for the State of Ohio * Information Management o Currently a member of the Enterprise Technology Planning / Information Managem ent team that advises The Hartford on standards and policies for Information Man agement. * Data Integration / Analysis - Mapped data flows to ensure data quality in prod uction databases. o Mapped data between agency databases in The Hartford`s Property and Casualty D ivision. Designed and implemented pilot data conversion programs. o Mapped data flows between criminal justice agencies at the State of Connecticu t to support the Criminal Justice Information System o Mapped data flows between criminal justice agencies for the State of Ohio. o Analyzed data for quality in data loads and migrations. * Business Process Improvement - Used workflow modeling and outcome metrics to d rive process improvement at the following: o The Hartford As part of the PRISM project, reengineered the process of submitting GBD produc ers for appointment. Continuously improve the business process for the data deidentification service , always looking for ways to minimize the work of the client while maximizing va lue. o State of Connecticut Department of Consumer Protection - Licensing application Judicial Branch - Courthouse data flows Office of Policy and Management - Budget data flows * Program Evaluation o Managed and designed program evaluation plan for Nanubhai Education Foundation (2010) o Assisted in the design of the Non-profit certification program for the Pennsyl vania Association of Non-profits. * Application Development - Develop tools to help people and organizations do th eir job more efficiently and effectively. o Developed multi-platform Data Deidentification Service toolset. o Developed conversion utilities for Oracle databases o Developed several Microsoft Access databases used as tools to assist in daily work. * Application Database Administration o Served as application database administrator for the Data Deidentification Ser vice o Software Competencies - Microsoft .NET framework, using Visual Basic, HTML, Or acle - PL/SQL, Microsoft SQL Server - T-SQL, ERWin data modeling tool, Oracle De signer data modeling tool, Microsoft Office, Microsoft Access, Visual Basic for Applications Affiliations American Evaluation Association American Society for Quality Education and Training BS - Liberal Arts, University of Connecticut, Volunteer Activities Reading Buddy, West Middle School, 2006, 2008, 2009, 2010 Math Buddy, West Middle School, 2007