Ian D.

Hutchinson 610 Stevenson Lane Towson, MD 21286 (410) 296-7132 Professional Experience Customer Service Representative Advantica, Ellicott City, MD, September 2008June 2011. Answered calls daily from providers and members who had questions reg arding various issues. These issues included questions about claim status, claim payments and denials. Answered questions regarding member eligibility and benef it coverage. Aided other employees with questions regarding topics already menti oned above. Researched complex situations that needed further review. Customer Service Representative I, II Trailblazer, Timonium, MD, November 2005September 5, 2008. From November 2005 to November 2006, was a Customer Represent ative in the Beneficiary Department. Answered calls from the beneficiaries who h ad questions concerning their eligibility and Medicare, in general. Completed pa perwork that would indicate either, Fraud and Abuse, Overpayments, or Adjustment s. Once the Beneficiary Department closed, transferred to the Provider Contact C enter. Answered calls from not only the Mid-Atlantic region which include the st ates of Maryland, Delaware, Washington D.C., and Virginia, but also from the pro viders in Texas while using the MCS and MCSDT systems. Reprocessed claims as adj ustments, and provided aid for the new workers in the contact center. Temporary Worker, Kelly Temporary Services, Towson, MD, September 2004-September 2005. Customer Service Representative at Trailblazers. Answered calls and quest ions regarding Medicare Replacement Drug Demonstration and how it worked. Typed admission applications into computer. Worked with databases in order to record a nd retrieve patient information. Administrative Services Clerk, Anne Arundel County Department Of Health, Annapol is, MD, February 2001-June 2003. Provided administrative support to clinical staff assigned to Open Door, an adul t addictions clinic. Maintained medical records and files, documenting each cli ents file according to treatment plans as outlined by clinical staff. Clinical Assistant I, II, Kennedy Krieger Institute, Baltimore, MD, August 1998June 2000. Responsible for implementing protocols for patients, i.e. therapists` plans to h elp change the negative behaviors of patients. Maintained all records accurately as they related to protocols. Teacher of English, Educational Services International, Arcadia, CA, July 1996-May 1997 and September 1997- May 1998. Teacher of English as a second language in the Republic of Kazakhstan for approx imately eighteen months at the Karaganda State Technical University. Computer Skills Microsoft Word, WordPerfect 5.1, WordPerfect for Windows, WordPerfect 3.0 for Macintosh, Education Bachelor of Arts in Foreign Languages and Literature, Concentration in Russian Studies, June 1996, University of Delaware, Newark, DE (Major) GPA: 3.38