William B. White II 38712 Barnstable Lane Clinton Twp, MI 48038 (586) 907-7997 ww1afb4e2@westpost .

net ________________________________________ Retail Management Finance Dynamic, high-energy and experienced Retail Management professional with 17 year s of operational efficiency and process improvement performance, with demonstrat ed track record of leading innovative store -branding- initiatives and customer acquisition strategies. Eager to contribute extensive experience, clarity of com munications and retail management talent toward optimizing company goals in a Re tail Management role, with broad based experience leading retail sales personnel , managing inventory, and implementing sales and merchandising strategies to pos itively impact business outcomes. CORE STRENGTHS -Customer Service -Budget/Cost Containment -Productivity Improvements -Staff Development/Mentor -Merchandising/Inventory Management -Forecasting/Trend Analyses -Customer Acquisition/Retention -Asset Recovery/Security PROFESSIONAL EXPERIENCE General Manager - U Store It, Madison Heights, MI 2009 - 2011

-Oversaw daily operations and managed all staff for successful storage unit faci lity. -Directed financial decisions, AP/AR, and verified all regulatory compliance wit h local, state and federal laws. -Developed company and market branding initiatives, identified key areas of mark eting possibilities and created successful marketing concepts that successfully generated more than $100K in annual sales. --Rocketed- occupancy levels from 60% to more than 80% within 4-month period. -Impacted insurance sales from 50% to more than 90% by implementation of key pro cess improvement strategies. -Reduced past due payments from more than 15% to less than 1% with 3 months. -Developed and implemented successful telephone reservation technique implemente d across company. Executive Store Manager - Radio Shack, Shelby Township, MI 2006 - 2009

-Oversaw strategic day-to-day product selection decisions while maintaining inve ntory levels, oversaw P&L accountability, provided innovative marketing campaign s and planning strategies, sales forecasts, and provided creative business devel opment initiatives. -Increased gross profits by 15%, and reduced total inventory by 20% through impl ementing sales technique and strong operational controls that included creative program that reduced shrinkage of more than 25% from previous year.

-Performed all staff training and development initiatives, and successfully incr eased employee retention by 40% from previous year with cost savings of $35K by establishing new training and orientation program. -Achieved minimum of 10% profitability for 22 out of 24 months, and redirected m erchandising focus to successfully capture broader market share. Operations Director - Allied Recovery, Salt Lake City, UT 2001 - 2006

-Successfully managed daily operations of collections division, and oversaw 80 e mployees including 8 supervisors. Led design and implementation of successful au tomation system that increased revenues, customer satisfaction and productivity levels, while streamlining staffing efficiencies that linked customers` incoming and outgoing calls directly to collections for detailed tracking and reporting. -Orchestrated comprehensive portfolio performance by maintaining or exceeding al l key measurement parameters that included productivity, abandon rate, cost per call and outstanding revenue increases. -Conducted weekly staff meetings that improved communications, build team-spirit ed work environments, and improved job performance. -Developed core teams that successfully managed multi-tiered accounts (Primary, Secondary, and Tertiary). Asset Recover Manager - First Security Bank, Salt Lake City, UT 1998 - 2001

-Strategically monitored and analyzed customer satisfaction ratings, developed a nd implemented staff training programs, and established policies for customer in quiries for inbound and outbound calls that included staffing development, forec asting, budgeting, and results-focused training initiatives. -Designed and implemented nationwide customer satisfaction measurement system th at received 1st Place Award of Excellence from prestigious Society of Consumer A ffairs Professionals in Business (SOCAP). -Successful in developing and launching Asset Recovery division that produced mo re than $9M in first year of operations. -Implemented employee recognition program that improved employee morale and deve loped a competitive spirit for customer service excellence. -Developed operations of two additional offices locations. Regional Area Manager - Mercury Finance, Chicago, IL 1991 - 1998

-Successfully directed 22 locations that produced more than $18M in annual lendi ng programs. -Key knowledge of P&L, collaborative store operations and market strategies. -Authored 3 manuals on store operations, personnel management, and effective sal es techniques. -Streamlined decision process on various installment loans that increased credit insurance sales with other related products. -Delivered 150% improvement in individual associates insurance penetration rate through chain-wide training initiative.

-Designed strategic marketing management process adopted company-wide. -Formed strategic dealership relationships and retail vendors that better served clients unable to seek traditional lending methods. -Selected as process leader for company-wide cross-functional team charged with risk management and development strategies to achieve revenue goals. CORE STRENGTHS B.B.A., Marketing/Minor: Management - Liberty University, Lynchburg, BA - Antici pated 5/2012