Feliciter3 Vol 57 2011 WEB Open Data

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1150 Morrison Dr., Suite 400
Ottawa, ON K2H 8S9
Publication No. 40005356
Vol. 57 No. 3 (2011)
Open Access
Feliciter Issue #3, 2011 Vol. 57 www.cla.ca www.cla.ca Canadian Library Association 87
F e l i c i t e r
Publisher
Kelly Moore
Editor
Judy Green
Copy Editor
Jennifer Jarvis
Layout & Design/
Review Coordinator
Beverly A. Bard
Member Communications Advisory
Committee 2010-2011
Elaine M. De Bonis, Convenor; Gerry Burger-Martindale,
Nicole Eva, Denise Glasbeek, Todd Gnissios, Patrick R. Labelle
Published since 1956 by the Canadian Library Association
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Table of Contents
Volume 57 Number 3 2011
Theme: Open Access
Guest Editors: Kathleen Shearer & Andrew Waller
Guest Editorial
88
Open Access
by Kathleen Shearer & Andrew Waller
Theme Features
94
Tri-Campus Teamwork: Open Access at
the University of Toronto Libraries
by Julie Hannaford
96
Canadas Growing Open Data Movement
by Mary Beth Baker
99
Making a Difference. Making You Think:
Open Access at the University of Calgary
Press
by Donna Livingstone
101
The Senate Resolution on Open Access at
Concordia University
by Gerald Beasley
103
International Open Access Week
by Diego Argez
Feature Articles
106
Stealing from Library Patrons:
A Helpful Introduction
by Guy Robertson
110
Building the Brand from the Inside Out
by Tina Thomas
114
Stamped Out, Erased Out and Found Out:
Mystery and Mayhem at the Sydney Library
by Rosalie Gillis & Faye McDougall
118
Thoughts on the Regional Campus Library:
Its Rewards and Challenges
by Pauline Dewan & Charlotte Innerd
88 Canadian Library Association www.cla.ca www.cla.ca Feliciter Issue #3, 2011 Vol. 57
Columns
89
Presidents Message
We Are CLA!
by Keith Walker
91
From the Directors Chair
When a Resolution is Not Just a Resolution
by Kelly Moore
92
Taking the Lead
Dump and Run
by Ken Roberts & Daphne Wood
120
Book Reviews
Departments
121
Index to Advertisers
122
CLA Executive Council & Staff Contacts
Guest
Editorial
by Kathleen Shearer
& Andrew Waller
The concept of Open Access was first formally
introduced at the Budapest Open Access Initiative nearly
a decade ago. That initiative described OA as the free
availability of scholarly literature via the internet,
permitting any users to read, download, copy, distribute,
print, search... or use them for any other lawful purpose
(www.soros.org/openaccess/read.shtml)
.
.
For the scholarly community, the Budapest initiative
was presenting something new. But for librarians, Open
Access is old hat, its intuitive; we have been doing it and
encouraging it not just for decades, but for centuries.
In our daily work lives whether in a public, special or
academic library context or as independent information
professionals we are all involved in providing better,
cheaper, faster access to content.
Indeed, the very first tenet articulated in the CLA
values statement is that the principles of intellectual
freedom and free universal access to information are
key components of an open and democratic society.
For librarians, Open Access is kind of a no-brainer, and
we are acutely aware of the many benefits access to
information can bring to our communities and clients.
The challenges with Open Access are not in accepting
its underlying values; we can pretty much all agree that
OA is an admirable goal. The real challenges come when
we try to implement it. And there are some very real
challenges: cultural, economic, operational.
Despite these challenges, Open Access has made
tremendous progress since it was first introduced to the
wider community in 2002. Many funding agencies and
universities have implemented OA policies requiring that
their researchers make their articles and data available;
libraries have built and are managing Open Access
Guest Editorial continued on page 90
Front Cover
This months cover image:
Photo Credit: <http://www.dream-
stime.com/stock-image-blue-
access-button-image15330721#> ):
Nuttakit <http://www.dream-
stime.com/Nuttakit_info>
Cover Design: Beverly Bard
Open Access
Erratum
In Feliciter #2, Vol. 57, the photographs of the library
in the 800 m Ahead article should have been
credited to Allison Sivak. Also, the information for
Ernie Ingles in this article should have read Ernie
Ingles is the Vice Provost and Director of the School
of Library and Information Studies at the University
of Alberta. CLA apologizes for these errors.
As I write this, my last article as the President of the Canadian
Library Association, I am in a reminiscent mood, looking
back not just over this year but also over the 66 years of our
history as a national association.
When I attend meetings in the boardroom at the CLA
office, I am always drawn to the wall where there are
plaques listing the names of the 64 people who held the
job of president before me and the names of the executive
directors who worked at the office prior to Kelly Moore. I am
humbled when I review the names of the well-known leaders
of our profession. As I think back over the incredible year
that I have had, I wonder what issues and programs those
people led during their time. It would be fun to ask that of
the past presidents group.
No matter what was happening during their tenure,
they all contributed to CLAs history, to its changes and
adaptations. And they all felt so passionate about the
importance of a national association that they gave a year
of their lives to ensure that our association thrived and made
valuable contributions to Canadian society.
I honour those past presidents for their efforts and
commitment, and I expect they felt as I do: that this is our
association. It is not the presidents or the executive directors
or the Executive Councils association: it is our association
as a collective. I have heard people say CLA should
or CLA doesnt and that strikes me as being a bit odd.
It is a common way to think about associations as an
entity where they should do something different or it
needs to change. In fact, an association like ours is simply a
group of people working together that makes things happen.
Some individuals do take on leadership roles, but hopefully
they are trying to do so in a way that meets the needs of
the group. When the Executive Council wrote the Future
Plan, we made a conscious effort to be inclusive and to
use the word we as we felt it was important to stress
that we are doing this together for the common good.
We are CLA!
I had the pleasure of attending the 100th anniversary
of the British Columbia Library Association conference in
Victoria in April. What a great accomplishment: 100 years of
working together as an association. Congratulations to our
BCLA colleagues! As part of the conference, the organizers
borrowed the idea of the Great Debate from CLA; the topic
was the same as the one at this years CLA conference: that
the time for library associations has passed and they are
no longer needed. Such is the theme of discussions at many
associations right now as we review and renew. I was
pleased that in the vote before the debate over 85% of the
audience disagreed with the resolution to see the end of
associations, and I was happy at the end when the majority
still felt that associations are important. However, about
20% of those in the audience were persuaded to change
their vote after the discussion. I think that emphasizes the
need for associations, including CLA, to always be looking
for ways to ensure we are viable and current. I believe that
CLA is doing this with the many bold changes that are
proposed and outlined in the Future Plan. Change is always
part of life, and throughout our history CLA has continued
to change to meet the needs of the members.
Once when I was in the CLA office, Kelly Moore
showed me a document from a time when the association,
contemplating change, was facing some reluctance from
the members and the President encouraged support for
the reorganization plan. I believe the article was from
back in the early 1960s. Now it is 2011 and we are moving
into another exciting stage of our association. Like my
predecessor half a century ago, I am encouraging members
to support our reorganization.
It has been an interesting year to be President. Along
with developing the plans for rejuvenating and renewing
CLA, many other activities took place. A partial list includes
our position statement and presentation on the copyright
bill; legislation for the library book rate; our submission to
the digital economy consultation and our response to the
Presidents Message
We Are CLA!
by Keith Walker
long-form census issue; advocacy kits developed for
copyright, the Initiative for Equitable Library Access, and
the federal election; a statement on the Access Copyright
post-secondary tariff; the intellectual freedom survey of
challenged materials survey; and discussions with Library
and Archives Canada.
CLA does indeed serve as the national voice for Canadas
libraries. We are also active on the international front,
with representation at the American Library Association
conference and strong involvement by many members in
the International Federation of Library Associations and
Institutions. A highlight of my year was attending the IFLA
conference in Gothenburg, Sweden. Canada is seen as a
leader in the international library community, thanks to
CLA members, and we look forward to supporting Ingrid
Parent as she serves as the very first Canadian president
of IFLA.
I appreciate the opportunity to have served as the very
first college librarian to be the President of the Canadian
Library Association, and I am honoured to join the group
of illustrious past presidents as I turn the gavel over to
Karen Adams. There are a great many people who provided
support to me over this year, and I thank them all from the
bottom of my heart. CLA has a great future, and I am proud
to be part of it. We are CLA!
For a free trial subscription, visit
Over 30,000 published reviews of
Canadian-authored books
More than 50 newtitles
added every month
cbraonline.com
An Essential Resource for Canadian Libraries
Guest Editorial
Guest Editorial continued from page 88
repositories; and publishers are adopting OA-friendly
policies and business models. In addition, OA is expanding
beyond the context of the research paper to include data,
monographs, educational resources and so on, and is also
expanding beyond academic circles into government and
other realms.
The articles in this issue describe specific Open Access
projects in Canada from various perspectives: the university,
the press, the library and government. They will give readers
insight into the range of OA-related activities occurring in
Canada and will, we hope, provide ideas and examples for
others who wish to embark on Open Access activities in
their organizations.
Kathleen Shearer is a consultant in the area of open
access, research data management, digital repositories
and digital preservation. She holds a number of positions
with several organizations in Canada. She has been a part-
time Research Associate with the Canadian Association
of Research Libraries since 2001. She is a member of the
Research Data Strategy Working Group, a Communications
Consultant for Canadiana.org, and the Chair of a Working
Group at the Confederation of Open Access Repositories.
She has also worked on a short term basis for numerous
other organizations including Library and Archives Canada,
Natural Sciences and Engineering Research Council of
Canada, International Development Research Council,
Bombardier Aerospace, and several academic libraries.
Andrew Waller is the Licensing and Negotiation Librarian
(Collections) and Open Access Librarian (Centre for
Scholarly Communication) Libraries and Cultural Resources
at the University of Calgary.
Presidents Message
Im writing this column in the immediate aftermath of the
CLA 2011 National Conference and Trade Show, which just
wrapped up in beautiful Halifax, Nova Scotia. We were
reliably informed by the locals that it had been raining for
35 days before we arrived, and the rain and fog persisted
while we were there not a bad thing as it meant that
people were all attending sessions rather than roaming the
boardwalk or climbing Citadel Hill, although I suspect they
got to do that too.
The most important session of the entire week, from my
perspective, was our Annual General Meeting, which took
place earlier in the conference than ususal. And the most
important item at the AGM was the resolution on the revisions
to the CLA Constitution and Bylaws. In the preparation for
this moment, the President and I often discussed the past
year in terms of a roller coaster: it moved very fast, there
were lots of ups and downs, and it was exhilerating yet
made us feel sick to our stomachs at the same time.
The AGM was one of the most well-attended in recent
years, with nearly 200 members ready to wave their voting
cards. And when President Keith Walker called the question,
there was a unanimous show of support in the room for the
new direction which that document sets for our association.
It was a tremendous moment.
And now the real work begins. There will be a lot of
changes required to implement our new structures, and we
are entering this transition period with no illusions. Its
going to take a lot of effort to get us where we need to be,
and the next 18 months will be a period of adjustment for all
of us members, Executive Council and staff. There will
continue to be a lot of questions, and we know that we
dont have all of the answers yet, but we will work them
through with the same commitment to communication
and transparency (and requests for a bit of patience) that
got us through the development of the Future Plan.
So thanks to everyone who has been involved in the
process so far. To the many volunteers on Divisions, Interest
Groups and Committees who have served extended terms,
and contributed many comments and questions in the
development of the Future Plan; to members for the valuable
suggestions and indications of support; to the CLA staff
who have taken on extra responsibilities in a show of
support for our new direction; and to the 12 members of an
extraordinarily dedicated Executive Council who committed
to taking on the challenge of balancing our budget and
proposing a structure that will give us a sustainable future
it is the collective vision of all of you that has contributed to
our success this far. Thanks for your support.
We started a campaign in Halifax with pins that simply
stated I am CLA. It is a reminder that the Association
belongs to us all, and it can be whatever we make it. Im
excited that we have an opportunity to make it a vibrant,
flexible, responsive and respected voice for libraries and
library workers across the country. And Im looking forward
to hearing what you want to make it. We are all CLA.
Directors Chair
When a Resolution is Not Just a Resolution
by Kelly Moore
We both frequently hear variations of a common complaint
from new library staff members. They see problems and then
meet with their supervisors and explain those problems.
They leave the meeting with a relaxed sigh. The message
was delivered and heard. But then weeks pass and nothing
happens.
Why didnt anything change? they ask colleagues or
spouses at home. My supervisor agreed with me. She
understood and was sympathetic.
We often find that these new library staff members are
unconsciously engaging in a phenomenon that management
literature calls dump and run. Dump and run describes
those occasions when staff articulate a problem to
management and then assume their involvement has
come to a close.
Managers may hesitate to act because there are other
points of view or because the issue is nowhere near the
top of their list of priorities or because more exploration is
required to understand the breadth and depth of the issue.
Another equally important reality is that the manager may
have absolutely no idea about how best to solve the problem,
particularly if it is directly related to daily work performed by
those with specific expertise.
A staff member who really wants to see a particular
problem resolved should avoid the dump and run approach.
Instead, you might describe to management both the problem
itself and suggested solutions. While the manager might
modify some of the solutions, listing ways the problem can
be solved gives managers a way to say yes. It gives each
meeting an action plan to be followed instead of providing
only an opportunity to blow off steam. Stephen Covey has
dedicated an entire book to this subject, The 8th Habit: From
Effectiveness to Greatness (2004).
If you choose to suggest solutions, you have to be
prepared to work on the solutions that are identified. Current
library environments are becoming more conducive to this
way of operating, but this has not always been the case.
The style of management taught and encouraged for
most of the 20th century was commonly called command
and control. Command and control leadership assumed the
existence of linear, hierarchical organizational structures in
which it was appropriate for problems to be pushed upward.
After all, the degree to which you could offer solutions was
directly related to your pay grade. Unless you were at the
top of the pyramid, creative problem solving was not your
domain. But research has shown that Long-term reliance
on a command and control style because of short-term
goals or crisis undermines the quality and maturity of the
workforce. It creates a dependence on being told what to do
which also undermines innovation, creativity and initiative.
It is all part of a culture of compliance that erodes the
effectiveness of the entire organization.
For the past 20 years, the preferred management style is
one commonly called chaos and complexity (to keep with
the alliteration). Chaos and complexity management styles
assume that decision making is distributed among teams
and problems can be solved at all levels of an organization.
We recognize that the culture of each organization and
the personality of each manager make a difference in how
comfortable staff might feel about proposing solutions.
Instead of the face-to-face approach, other avenues may be
more suitable in some situations. Consider written proposals
to management, postings on the intranet, participation in
staff surveys and representation on committees as a way to
make your voice heard. Channelling your frustration into a
productive dialogue will often produce results, particularly if
the ideas proposed are solution focused, logically presented
and thoughtfully prepared.
If you work in an organization that clings to the command
and control style of management, it will be harder to propose
solutions, particularly in person. But your actions could be
a positive step toward creating an inclusive culture that
welcomes, and implements, new ideas. Even in command
and control environments, good ideas have a much better
Dump and Run
Taking the Lead by Ken Roberts & Daphne Wood
chance of gaining traction if you are willing to be their
champion.
We would be interested in hearing your experiences
with ways you have avoided the dump and run approach
to problem solving. At your workplace, do you find dump and
run to be the exception or the rule? Well explore the topic
further in an upcoming column.
Ken Roberts is the Chief Librarian of the Hamilton Public
Library, and Daphne Wood is Director of Planning and
Development at the Vancouver Public Library. They share
a passion for leadership research and the practices of
resilient organizations.
Taking the Lead
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UNOFFICIAL WISDOM
Selected Contributions to Feliciter 1995-2009
The reviews are in
I recommend this for libraries which have collections on library science already on their
shelves, or staff collections promoting professional growth and development. It is useful
for those wanting to browse through a wider range of library-based articles, and for those
wanting to find a little professional enlightenment through serendipity. This book has the
capacity to inform and enlighten library and information professionals with interesting
stories, hidden gems and thought-provoking points.
Alison Fields, Senior Lecturer
Information and Library Studies, Open Polytechnic Kuratini Tuwhera,
LIANZA The New Zealand Library & Information Management Journal
Written in an easy and, at the same time very informative style, the articles made me
think that the book would be a great preparation for many tests and examinations for
those taking on the wonderful world of librarianship.
Jean Orpwood
ELAN Ex Libris Association Newsletter
Discover for yourself why Guy Robertson, highly respected Feliciter columnist, for the past 16 years, continues to delight and share
his unofficial wisdom with readers. Order your copy at: online at www.cla.ca at Shop CLA or orders@cla.ca
UNOFFICIAL WISDOM, Selected Contributions to Feliciter 1995-2009
Guy Robertson
ISBN: 978-0-88802-334-6 Publisher: Canadian Library Association Price: CLA member: $26.95 (non-member: $29.95)
At the University of Toronto Libraries (UTL), there has been
a concerted effort to move forward in the area of scholarly
communication. Working with faculty and students on these
issues is especially challenging because the University
covers three geographically distinct campuses (downtown
Toronto, Mississauga and Scarborough). But with new
approaches and collaboration, were learning how to over-
come the challenges.
The University of Toronto Libraries have a solid infra-
structure in place: T-Space, our research repository; the
Open Journal System, which supports a range of journals;
and the Open Conference System. In addition, UTLs work
with the Synergies project is building infrastructure for
Canadian scholarly communication.
1
To build a good Open
Access repository on this foundation of tools, however,
weve discovered that we need to work together as a
tri-campus team, and focus energy on outreach and
awareness strategies. Key highlights of the tri-campus work
include organizing a scholarly communication workshop,
which engaged 17 southern Ontario libraries, and developing
talks and events in support of Open Access Week and beyond.
UTL established its DSpace-based research repository,
T-Space (https://tspace.library.utoronto.ca), in 2003. Its
prime purpose is to showcase and preserve facultys
scholarly work. Clearly there is an audience for the over
24,000 items in 2010, T-Space had 1,162,412 unique visits
from more than 200 countries. As of November 2010,
graduate students are required to upload their theses and
dissertations to T-Space as part of the universitys e-thesis
program.
T-Space supports a range of formats. For example, our
faculty can archive journal articles, videos, images or data
sets. As T-Space is searchable by Google, Google Scholar
and other search engines, material can reach a much wider
audience, with the additional possibility of increasing
citation rates. Materials that are uploaded also receive a
permanent URL no more broken links!
Obstacles and progress
Despite these advantages, faculty members have been
slow to add their research to T-Space. This unfortunately is
not a situation unique to UTL; many other academic libraries
are experiencing this challenge. One of the prime reasons
for this reluctance is the time factor for many faculty, time
is already a precious commodity and they feel unable to take
on another task. Some faculty members are also uncertain
about the copyright clearance work that must be done in
order to add materials to T-Space. They look to us for
guidance.
One way we have begun to address these barriers is
by engaging the universitys iSchool practicum placement
students to provide support to faculty. Under librarian
supervision, students are trained to upload materials to
the T-Space collections on behalf of faculty including
negotiating the copyright clearance, creating the appropri-
ate metadata and uploading the necessary files. This is an
ideal solution, as it reduces pressure on faculty who support
the principles behind T-Space but struggle to find time to
take the necessary steps. As well, it provides valuable work
experience to potential new members of our profession.
UTL also offers Journal Production Services
(http://jps.library.utoronto.ca), using the Open Journal
System (OJS), as well as an Open Conference Service
(http://ocs.library.utoronto.ca). These tools allow for the
production of a journal or a conference from start to finish,
including the necessary peer review of submissions and the
eventual online publication of journal issues or conference
proceedings. OJS has been enthusiastically received by
faculty and students. UTL is currently hosting 27 journals
on a wide range of subject areas anthropology, clinical
and investigative medicine and queer studies in education,
to name a few. Of these, 11 are student-led and 20 are
completely Open Access. Library policy requires that all
journals provide some content openly, with the remaining
seven subscription titles offering delayed Open Access.
Theme Feature
Tri-Campus Teamwork: Open Access at the
University of Toronto Libraries
by Julie Hannaford
These services are also proving to be popular. The most
heavily used article in OJS in 2010 was viewed over 99,000
times!
In a recent initiative, librarians from the three campuses
have come together to share experiences and strategies
that have worked (or not!) when connecting with faculty on
issues related to scholarly communication and Open Access.
Our Tri-Campus Scholarly Communication Group meets
bi-monthly and is made up of librarians who have scholarly
communication as a significant part of their portfolios or
who have a strong interest in this area. The groups focus,
initially, was on program development in support of Open
Access Week, but it has grown to be far more encompassing.
We realized that we were each working to promote the UTL
suite of tools to faculty and to work with them on copyright
issues and other concerns, yet we were doing so in relative
isolation from one another. The group has given us an on-
going opportunity to talk through our common concerns and
to collaborate on solutions and initiatives.
The size of the university presents another hurdle.
Although we are working hard to promote T-Space, OJS
and OCS, it is difficult to connect with the sheer number of
faculty (over 10,000) that populate our campuses. They
teach and conduct research in a wide range of disciplines,
each with its own distinct culture. Building up relationships
with so many geographically dispersed faculty members is
challenging. By bringing together the different ideas and
perspectives of our groups members, we have been able
to identify messages that resonate with faculty in order to
make the most effective use of our time with them. We
strategically time our outreach to faculty to get their
attention when we feel they will be most receptive, such
as connecting with them at the beginning of a research
grant or when we become aware that they are publishing
an article. We emphasize that support from the library is
available, so that they can concentrate on the benefits of
T-Space rather than focusing on barriers that discourage
their participation. We also promote the SPARC/CAUT
Author Addendum (www.carl-abrc.ca/projects/author/
EngPubAgree.pdf) to encourage faculty to be proactive in
the preservation of their author rights.
We are also confronting the challenge of how to manage
the wealth of material available for archiving as faculty
retire. One faculty member recently approached us seeking
support in archiving her lifetimes research in T-Space. Her
work includes boxes of materials: papers in non-digital form,
data sets with confidential information, and files on floppy
discs in an obsolete software (Nota Bene). Her research is
of national value; however, the barriers to making her work
available online are numerous in terms of both time and
technology. A team of librarians is treating her material as a
test case to assess issues and identify best practices.
Expanding our reach
To spark enthusiasm and participation, we have held a
range of events, including hosting John Willinsky, Professor
at the Stanford School of Education, Director of the Public
Knowledge Project and an outspoken Open Access
advocate. He spoke engagingly about Open Access and
how institutions can move forward with its promotion.
Check out his informative and humorous talk here:
http://142.150.98.64/OISE/20091022-120527-1/rnh.htm.
We have also hosted presentations on open education/
scholarship by Stian Hklev, a very forward-thinking graduate
student (http://142.150.98.64/OISE/ 20101021-120919-1/rnh.htm),
and organized a panel discussion with representatives
from the funding agencies (SSHRC, CIHR and NSERC), who
discussed their agencies approaches to Open Access
(http://142.150.98.64/OISE/ 20101018-120110-1/rnh.htm). We
aim to hold events throughout the year in order to keep
these issues at the forefront of the academic agenda, rather
than concentrating all of our efforts on Open Access Week.
The most ambitious event that we have initiated was
a workshop for Ontario academic librarians on scholarly
communication entitled Sharing Experiences and Inspiring
Action. To show that we walk the walk, we used the OCS
software to organize the event and publish our workshop
materials: http://ocs.library.utoronto.ca/index.php/on
scholcomm/SEIA. The workshop, held in May 2010, drew
participants from 17 Ontario universities. The morning
featured a series of poster sessions from eight different
libraries, with the aim of celebrating our successes and
articulating our collective challenges, and the afternoon
was filled with discussion. The day was an excellent
opportunity to network. Just a glimpse at our Flickr page
will show the amount of conversation that occurred:
www.flickr.com/photos/50752179@N08/sets/7215762417
7020834.
Tri-Campus Teamwork continued on page 98
Theme Feature
Canadas Growing Open Data Movement
Once data is published online, it must be maintained,
curated and loved, and this is where you come in. The
Canadian Open Data (read Open Access to data) movement
needs information professionals, librarians and archivists.
The community will thank you for your contribution, as there
has been an obvious gap in care and upkeep of Open Data
in Canada (especially municipal data).
Take the following stories about Open Data and insert
your skills, expertise and passion. I know the outcomes will
be stronger and longer lasting if you get involved. Then
start contributing by browsing any of the cities Open Data
websites. Check for standards, metadata, long-term
strategies and scalable catalogues; youll notice there is
a lot of work to be done.
What can Open Data do?
My partner, Edward, was reading an article in the local
paper about shawarma restaurants and their food inspection
reports. He realized that this information was contained in
an online database, but he wasnt able to find it until I
mentioned it was called the Eat Safe database
http://www.ottawa.ca/cgi-bin/search/inspections/q.pl?ss=
home_en&qt=fsi_en. He was keen to see this data become
more easily discoverable.
It just so happens that local developers are using their
spare time to shed light on public information such as the
Eat Safe database in ways that data owners have yet to
develop, whether because of lack of time, few resources, or
other reasons. Edward and I took up the challenge to get
data out in the open by organizing two hackfests at Ottawa
City Hall (www.opendataottawa.ca/). A hackfest is a form
of community outreach event benefiting local citizens by
not only educating people about data (such as the Eat Safe
database), but also by building real applications and
relationships between various groups in the city.
Take the example of a group of developers from London,
Ontario, who built a site that repackages reports from the
London-Middlesex health units restaurant reporting system.
After uncovering the location and reporting data for local
restaurants from a database, they added value to this data
by mapping it onto a dynamic map and making the map
available for free through a website. Web users can now
access information about their local restaurants, finding
out which have passed their inspections and which have
infractions.
As librarians, you know better than any other profes-
sionals that if you dont use a resource, you will lose it.
For about two months this past winter, the City of Ottawas
transit IT department piloted an Open Data project to share
real time GPS bus data with local Ottawa developers. This
data, along with the unique skill sets of the developers,
made it possible to create applications that could tell a
user at any stop in the city where the next bus actually was,
not just when it was scheduled to arrive.
An unrecognized need and I assure you, Open Data is
an unrecognized need is a tricky concept. You dont know
you have the need until you have it, and by that time you
have to hope that its still available. Unfortunately, the citizens
of Ottawa are left wondering if the bus is just around the
corner because the real-time bus data pilot project ended
and it looks like the data wont be available for the next
little while.
What is Open Data?
Open Data has the power to transform unused informa-
tion into useful tools.
Open Data is machine readable (raw in the case of
geographically based information such as longitude and
latitude, or aggregated in cases where data about people
is involved). This data is packaged in file formats (think the
opposite of a PDF) such as .shp, .csv and regular old
spreadsheet files from which it can easily be extracted
and analyzed.
by Mary Beth Baker
Theme Feature
Theme Feature
Whatever the file format, the data must be licensed
for reuse (adding value or reselling). Lots of debate exists
around current Open Data licences. Check out the sugges-
tions for improvement for the current licences on David
Eavess blog (http://eaves.ca/) or by the Canadian Internet
Policy and Public Interest Clinic (www.cippic.ca/).
Recollect.net is an example of a site that resells open
garbage data in the form of a friendly reminder service.
This service would not be possible without a licence that
allows resale of data.
Open Data creates a place for new discussions of
information sources such as restaurant reports and garbage
and transit schedules. These new narratives are the result
of greater awareness of existing but hard to find information
(such as the Eat Safe database) or new ways of visualizing
and interacting with this information (like mapping). The new
narratives allow users to engage with their surroundings
and data publishers in new ways.
Canadas Open Data scene has been expanding as the
concept steadily gains popularity, from British Columbia
(the forerunner both at the provincial and municipal level)
to Montreal (the hopeful city). For the last three years, city
councils have been declaring their data open. Influence for
more openness comes from the work of other Open Data
cities and the Open Data movement in the United States
(www.data.gov). The Canadian government has its own
portal, too (www.data.gc.ca). Another goal of sharing
Open Data online is as an alternative service delivery
method that removes the barriers to accessing popular
electronic formats.
How can Open Data be used?
Portals, downloads, .shp files: what do you need to
know to navigate the Open Data landscape? Open Data is
published in portals or websites. Sites exist at the federal,
provincial (British Columbias Ministry of the Environment),
local (Nanaimo, Vancouver, Toronto, Calgary, Edmonton,
Ottawa, London, Windsor) and international levels (World
Bank). These catalogues or portals comply with standards
and are made up of descriptions, metadata and links directly
to data files. One format you will not find in an Open Data
catalogue is a PDF file because this file type is not machine
readable or open. It is impossible to easily reuse the data
contained within a typical PDF file because its an image file
of the data.
Since tax dollars already go into the creation and
maintenance of garbage schedules, restaurant reports
and other public information, access online does not cost
citizens. Where they may have to pay for the information is
if entrepreneurs are successful in creating new business
models where value is added to data. Several Canadian cities
held contests to inspire innovation and entrepreneurship
using Open Data. For examples, check out British Columbias
Apps for Climate Action (www.livesmartbc.ca/A4CA/),
Edmontons Open Data application contest
(www.edmonton.ca/ city_government/open_data/apps4
edmonton.aspx) and Ottawas Apps4Ottawa (www.apps4
ottawa.ca/). To show how popular Open Data is, the City of
Ottawa contest gave out $50,000 to application developers
for their hard work.
Harnessing the power of Open Data
Open Data is not a new idea. It has existed in Canada
for quite some time and it will continue to be important,
especially at the municipal level, for the foreseeable future.
But theres work to be done and relationships to be built
among government, citizens and data developers. Who
knows what innovative ideas are still waiting to lift off?
Are you ready?
Here are five ways to harness the power of Open Data.
1. Release your catalogue, library or organizations data
Need an application or mobile site? Dont have the funding
to build your own mobile application? Curious about barcode
or location-based technologies? Jump-start the creation
and development process for your own projects by releasing
your data. Dont forget to advertise that youre releasing it.
You never know whose interest you will pique.
2. Provide data resource discovery services
Be a primary electronic information resource hub for
questions like I read about this new bike lane in the paper.
How do I find the map and voting data relating to this council
decision? Be the go-to source for data set knowledge, then
write, blog and tweet about your knowledge. Researchers,
developers and interested citizens dont automatically know
that municipal, provincial, federal or international data sets
exist. Save these users time by reading up on Open Data
and useful data sets. You never know when someone will be
looking for just the right piece of data. Allow direct access
to data sets by pulling from Open Data catalogues and
include links back to the data sets. Right now, Library and
Archives Canada links to its own Open Data sets and to the
federal portal as well (www.collectionscanada.gc.ca/open
data/index-e.html).
3. App discovery
Be a source of links to applications built using Open Data.
Add applications, websites and links to your library catalogue.
Market these tools by blogging about their developers, write
about the applications usefulness in your newsletters, or
get users to rate apps and teach each other how to use apps.
4. Sponsor an event
Try sponsoring a contest for your local tech community or
invite the community into the library by hosting a hackfest or
providing space and Internet access for an event. Not sure
your community is technical? Why not organize an event
around data literacy?
5. Showcase examples of data journalism and visualizations
Check out the Guardians data blog (http://www.guardian.
co.uk/news/datablog), hacks and hackers events, and
examples of data visualization. Share these examples with
your users and challenge them to see what discussions can
come out of this information.
Mary Beth Baker works as an information specialist for
Citizenship and Immigration Canada in Ottawa. As one of
the organizers of Open Data Ottawa, she helped put together
International Open Data Hack Day, when 76 cities from
around the world collaborated over 12 hours to reuse
Open Data.
Theme Feature
Tri-Campus Teamwork continued from page 95
There is still much to be done. Although there are
pockets of strong interest among faculty on our campuses,
we plan on raising the profile of scholarly communication
issues more broadly through a more robust web presence.
Our group is planning the development of a LibGuide to
cover the scholarly communication process. This guide will
support faculty and students by covering a broad spectrum
of content, from the start of a research project through to
publishing or disseminating research results. Recognizing
that our initial connections with our Ontario library colleagues
were highly productive, we need to re-establish that network
and continue to work together. With the many changes
erupting in our information landscape related to copyright,
publishing and data archiving, we know we can be true
partners with faculty on these issues. The challenge
remains to do the necessary outreach and communication
to build these relationships.
Members of the Tri-Campus Scholarly Communication
group include Sarah Forbes (UT Scarborough), Marcel
Fortin (Robarts, Map & Data Library), Julie Hannaford
(Robarts/ OISE Libraries), Pam King (UT Mississauga),
Gale Moore (faculty colleague), Gail Nichol (Gerstein
Library), Marian Press (OISE Library), Berenica Vejvoda
(Robarts, Map & Data Library) and Rita Vine (Gerstein
Library). Rea Devakos is UTLs Scholarly Communication
Coordinator.
Note
The University of Toronto is a partner in the not-for-profit
Synergies consortium (www.synergiescanada.org), a
platform for the publication and dissemination of research
results in social sciences and humanities. The intent is
to provide a national platform for scholarly research in a
variety of formats journal articles, theses, conference
proceedings, and so on.
Julie Hannaford has been a librarian at the University of
Toronto since 2003. She is currently Associate Librarian
for the Humanities and Social Sciences and Director of
the OISE Library.
Our move to Open Access publishing at the University of
Calgary Press began with a new vision and with our
Africa: Missing Voices series. But the move has been made
possible through the collaboration and support of our library
colleagues.
The University of Calgary Press is a mid-sized scholarly
press that publishes 20 books a year and provides its imprint
to nine scholarly journals. Three years ago, we did an
operational review and emerged with a new vision: Making
a difference. Making you think. We want to publish work
that moves the conversation forward, emphasizing works
that make a difference and spark new research. As simple
as our vision sounds, its underlying concept has proven to
be a remarkably robust and effective evaluation tool. It is
startling to see how much of the material that comes across
our desks doesnt really make us think.
Ingredients in the transition
We see publishing as a verb. The book isnt the end in
itself; it should be a catalyst for ongoing debate, inspiration
and new research. Partnerships help us kick-start that
discussion through book launches, course adoptions,
workshops and presentations. We know that our authors
make people think, and by generating discussion on critical
issues, we know that they are making a difference.
One decision that emerged out of our review was to
focus our publishing scope more closely on eight scholarly
areas in which we have had success and have formed
strong partnerships: Africa: Missing Voices; Art in Profile;
Beyond Boundaries (Military and Strategic Studies); Cinema
Off Centre, Energy, Ecology and the Environment (including
Canadian History and the Environment); Latin American and
Caribbean Studies; Northern Lights; and the West.
We secured the support of top-ranking scholars across
the country to lead each series and to assist us in acquiring
manuscripts, undertaking peer review and engaging in
promotion. Additionally, we are very glad to be working with
key organizational partners who provide us with both
financial and intellectual support: the Centre for Military
and Strategic Studies, the Latin American Research Centre
and the Arctic Institute. We were particularly pleased when
we were approached by NiCHE, the Network in Canadian
History & Environment, to collaborate on a five-year series
on research that looks at Canadian history through an
environmental lens. It might be worth reporting that they
came to us because of our Open Access publishing
approach.
Open Access publishing is not a business model, in that
it doesnt make economic sense to publish books and give
them away online. But our mandate, our business as an
academic press, is to disseminate scholarly research to the
widest possible audience, not to make a profit. We are a
vital link in the academic research chain. People come to
universities and to libraries to be inspired, to do research, to
create new knowledge and to disseminate that knowledge
to the wider community. Technology is an exciting new tool
to help with that dissemination, including making it freely
available.
Take, for example, our series Africa: Missing Voices,
active since 2003 with eight titles published and two more
underway. This important series sheds new light on issues
and topics that have been ignored or are missing from
current global discourse. We publish peer-reviewed
research from emerging African scholars, emphasizing
research that could change public policy or impact local
governance. We had been publishing these books in
Calgary, in small press runs of 300 or 500 copies, yet it costs
$50 to ship each book to Africa. We knew we couldnt make
a difference within the existing structure, so we had to find
a new model.
We contacted our authors in the series for permission
to make their works available through a Creative Commons
licence that allows the non-commercial, non-derivative use
of work online. They were unanimous in their support, and
Theme Feature
Making a Difference. Making You Think:
Open Access at the University of Calgary Press
by Donna Livingstone
we are now converting the books to downloadable pdf
formats. We have also developed a database of African
universities, libraries, research centres, government
agencies and scholarly groups eager to receive the material
online.
A broken business model
We are applying this collaborative approach to all of our
titles and have been pleased with the response. In October
2010, we published our first Open Access book, Grey Matters:
A Guide to Collaborative Research with Seniors, by Nancy
Marlett and Claudia Emes, during International Open Access
Week. This has led to a new partnership with the Marigold
Library System in southern Alberta to engage older adults in
undertaking research using this book, and to measure the
results.
Open Access publishing is changing the paradigm of
scholarly publishing. Scholarly presses have traditionally
been considered ancillary services, like parking lots. Parking
lots make money, the thinking goes; presses sell books, so
they should make money, too. The increasing cost of printing,
storing, marketing and distributing small-run special-interest
titles in an environment where bookstores are closing and
library budgets are decreasing means that the business
model no longer works, if it ever did.
In embracing Open Access (though we continue to do
print runs, too), we recognize that we have to do more than
post pdfs on our website and call ourselves Open Access
publishers. For the paradigm to truly shift, we need to
develop new tools to evaluate and measure our success.
Through the Calgary Foundation and Alberta Innovates:
Health Solutions, we have secured funding to research
and develop new evaluation tools to measure the reach and
impact of Open Access publishing. Among the questions
we are investigating: In addition to counting downloads and
using Google Analytics, are there formats we can embed
in our digital documents themselves to make them more
accessible? Are there ways in which we can track the
impact of our books through course adoptions, workshops
and even long-term public policy changes?
There are still costs involved in Open Access publishing,
but we have been able to reduce some of the pre-production
expenses through open-source Open Journal Software.
We continue to do print runs and earn income through book
sales. We are also grateful for ongoing support through
national and provincial funding agencies. The research
for most of the manuscripts we receive has already been
supported through national research grants or through
university faculties.
Worth the headaches
The University of Calgary Press is uniquely positioned
to be initiating Open Access discussions. We are part of
the wider library community at the university, and the
collaboration of our library colleagues has been instrumental
in our strategic planning. Through them we have a better
understanding of the 24/7 needs of our key audience, the
scholarly community. Librarians serve on our editorial board
and on our journals committee, and provide vital insight into
purchasing patterns, the role of aggregators, the changing
needs of researchers, as well as licensing and copyright
issues.
The Press is also part of an innovative new Centre for
Scholarly Communication, which provides a suite of publishing
services including digitization, institutional repository,
copyright, the Synergies journal network, and the new
Open Access Authors Fund.
The shift to include Open Access publishing in our
operations has not been a smooth process. (At times, we
have considered changing our vision to Making a difference.
Making you drink!) Explaining to our authors what Open
Access and Creative Commons mean has taken time
(although less time than we expected), negotiating permis-
sions for the use of images in the digital versions has been
complicated, and adapting manuscripts to online versions
is painstaking.
But the excitement is building. Within days of Grey
Matters going up on the website, it was being downloaded
in Russia, the United States, China and Australia countries
we could never have reached that quickly with traditional
publishing. Thats making a difference.
Donna Livingstone is Director of the University of Calgary
Press and Director of Communications and Development,
Libraries and Cultural Resources, University of Calgary.
Theme Feature
There is not much point in being the first to do something
if one does not do it right: the only university that has done
it right university-wide so far in Canada is Concordia.
Let us hope that this will now inspire many emulators.
1
Concordia Universitys Resolution on Open Access was
passed by the universitys Senate, its highest academic body,
on April 16, 2010.
2
Within weeks it was being celebrated as
the first university-wide Green OA mandate in Canada and
the 90th worldwide. This article will briefly describe the
way in which Concordias OA initiative unfolded over the
18 months prior to the Senate resolution.
Firm deadline
Concordia University is one of Canadas largest
comprehensive universities, with some 45,000 full- and
part-time students and well over 1,500 faculty members
spread across two campuses in Montreal. When I arrived
at Concordia in July 2008, Open Access was already a
topic under discussion at many universities in Canada and
abroad. More than 100 universities worldwide had given
their support to Open Access, either by mandating their
faculty to deposit peer-reviewed versions of their research
in an OA repository before publishing it in an academic
journal, or by issuing policy statements and initiating
programs that were generally supportive of the movement.
Concordia had hosted lectures on the topic and was in the
process of creating its own institutional repository.
Spectrum: Concordia University Research Repository was
eventually launched in 2009 during Open Access Week.
3
After a few months in my new position, I had the very
good fortune to meet Ron Rudin, a history professor who
had recently been appointed the Academic Convener for
the 2010 Congress of the Humanities and Social Sciences.
The Congress is the largest annual gathering of academics
in Canada, and Concordia would be hosting it for the first
time, under the theme Connected Understanding. As we
talked about the librarys possible contributions to the
Congress, the topic of Open Access came up. Professor
Rudin mentioned that he wanted the Congress theme to
have a legacy: should we bring a few like-minded individuals
together to explore the possibility of an Open Access
resolution, something like the one recently adopted by
Harvards Faculty of Arts and Sciences?
4
As a result, an Open Access working group, comprising
about a dozen faculty, administrators and librarians, was
created in late fall 2008. I was appointed its chair, and the
working group made a few important decisions right away:
that its initiative should embrace all four faculties; it should
be primarily aimed at raising the level of awareness about
the benefits of OA among faculty members; and if enough
were in agreement it should have a Senate resolution as
its ultimate goal.
Working back from the May 2010 date for Congress,
we realized we had no time to lose in preparing the ground.
We developed a plan whereby department chairs in all
faculties were encouraged to discuss Open Access at the
departmental level over the winter and summer terms prior
to discussions and votes at faculty councils in the fall of
2009. The results from the councils would form the basis for
taking the issue to Senate in spring 2010. Thanks largely to
the support of the universitys senior academic administration,
including all of the deans, we were able to stick quite closely
to this roadmap despite the sheer logistical difficulty of
getting OA onto the agendas of an extremely busy bunch of
people. We did this partly by insisting that the conversation
had to be completed in time for Congress.
Preparing the ground
We also positioned that conversation quite carefully.
We commissioned and distributed a report on what OA
might mean for Concordians; librarians developed a very
useful webpage on the topic; and the working group helped
me prepare a brief presentation that introduced the principal
Theme Feature
The Senate Resolution on Open Access at
Concordia University
by Gerald Beasley
issues.
5
These important resources encouraged faculty to
explore the aspects of OA that concerned them most, and
gave them access to materials prepared by advocacy
groups such as SPARC (the Scholarly Publishing and
Academic Resources Coalition).
However, I always began any discussion by recognizing
potential barriers and asking for advice from faculty. After
all, when talking about academic publications, librarians
are addressing something intimately tied to a researchers
professional advancement and sense of self. A discussion
about OA is a great opportunity for any librarian to learn
more about what matters to researchers in a particular
discipline. The academy has been called a reputation
economy, and if it is so, then even very general statements
about research are likely to provoke deeply personal
responses.
Furthermore, the conservative structural core of
academic life is still heavily defended and relatively
untouched. At Concordia we mostly argued for OA support
as a sensible values-based commitment to research
dissemination that would respect not overturn the
traditions of scholarly communication. The Internet, we
said, has delivered the potential to enhance the accessibility
and impact of research, particularly for the benefit of
developing nations and other less privileged communities,
while preserving academic freedom and the essential
integrity of the peer-review publishing process. Also, the
receipt of public funds for research in Canada and else-
where is increasingly linked to a requirement that the
results be made publicly available in an Open Access forum.
We wanted to enhance Concordias reputation by being
among the first universities to recognize officially what
was already happening.
Success
It turned out that hardly any faculty members were
against the principle of OA. Many professors and librarians
and students were pleased to add their own arguments
in support of ours, even if they saw practical challenges.
The three most commonly raised concerns were (1) the
amount of time it took to verify author rights and deposit
research in an OA environment; (2) the possible negative
impact on scholarly publishing within certain disciplines;
and (3) the fear that OA implied a loss of authorial control.
A persistent opponent was the Faculty Association
(CUFA), whose President eventually decided to email a
lengthy call to all its members to oppose the OA resolution
less than 48 hours before the scheduled vote at Senate.
The nub of CUFAs objection was not the principle behind
OA but rather the requirement that the resolution was seen
to impose on its membership. Concordias OA conversation
would undoubtedly have been much less controversial as
well as much less interesting if the Open Access working
group had yielded to pressure from some quarters and
merely encouraged, rather than required, OA deposit
of scholarly articles accepted for publication in a peer-
reviewed journal.
Fortunately, the text of the draft resolution was
constructed to respond to the concerns raised in numerous
faculty meetings in many different contexts. Exceptions to
the requirement were included to cover those concerns.
By the time of the Senate vote, the resolution had already
received overwhelming support in all faculty council votes.
And although a sympathetic fellow senator took me by the
arm as I entered the Senate meeting room on April 16 and
said how sorry he was that the resolution was doomed to
fail, it in fact passed after yet one more long and animated
debate with only two or three votes against it.
So Concordias successful OA initiative was celebrated at
Congress as planned our high-risk timetable had paid off!
The Open Access working group is still meeting
regularly but now, of course, we are living with the reality
that even a Senate resolution does not mean faculty
members have the time or inclination to deposit their
research or creative output in an institutional repository or
other OA venue. I am personally very proud of our initiative,
and I believe it demonstrates one way in which academic
libraries can play a critical role in enabling positive
change.
The debate we sparked across campus has greatly
facilitated the universitys long-term engagement as a
leader in the scholarly communications debate. It remains,
however, a hearts and minds resolution. As such, it is
only one of many starting points from which Concordias
academic researchers may wish to explore ways to
maximize the benefit of their work in the world today.
The Senate Resolution... continued on page 113
Theme Feature
International Open Access Week
Knowledge is more valuable when it is widely shared,
as todays and tomorrows breakthroughs are built on the
insights of previous and current research. Fundamentally,
Open Access is about removing barriers to information in
order to accelerate the pace of innovation and scientific
discovery.
1
International Open Access Week, already in its fifth year,
aims to inspire wider participation in the Open Access
movement by the academic and scientific communities.
This event, which began as a one-day global event in 2007
and then developed into a week-long celebration in 2009,
came about through the combined efforts of the Scholarly
Publishing and Academic Resources Coalition (SPARC),
the Public Library of Science (PloS), the student-led Right
to Research Coalition (R2RC) and Students for Free Culture.
2
International Open Access Week is held everywhere in
October; for 2011 the dates are October 24 to 30.
By helping to coordinate events at the local, national
and international level among research granting agencies,
academic institutions, researchers, scientists, librarians,
teachers, students and members of the general public,
International Open Access Week keeps the momentum going
and helps make open access a new norm in scholarship
and research.
3
Open Access offers great potential benefit
to the research enterprise and to society. Free, immediate
online access to the results of scientific and scholarly research
can transform the way scientific inquiry is conducted. It has
direct and widespread implications for academia, medicine,
science, industry and society as a whole. Open Access
provides scholars with the means to make good on their
public mission to advance knowledge by removing access
barriers to the products of their efforts, accelerating research,
enriching education, making scientific literature as useful as
it can be by enabling others to build on it, and laying the
foundation for uniting humanity in a common intellectual
conversation and quest for knowledge.
4
OA Week 2010
To celebrate International Open Access Week 2010
(October 18-24), university libraries across Canada put on
local events for students, faculty and interested members of
the public. Many of the same institutions coordinated some
national events and invited participation through a webcast
format.
The University of British Columbia Librarys Open Access
Week event, @ UBC 2010, showcased numerous areas of
open scholarship in which UBCs researchers, faculty,
students and staff are involved. In her talk, Choosing to
be an Open Access Journal, Open Medicine co-editor
Dr. Anita Palepu shared her experiences launching this
open access, peer-reviewed, independent, general medical
journal. Open Medicines mission is to facilitate equitable
global dissemination of high-quality health research, to
promote international dialogue and collaboration on health
issues, to improve clinical practice, and to expand and
deepen the understanding of health and health care world-
wide.
5
UBC Librarian Joy Kirchner, Collections, Licenses &
Digital Scholarship, led an interactive session on author
rights and copyright questions with a focus on ways journal
article authors can increase the impact of their work for
example, by negotiating balanced publisher agreements
to facilitate easier sharing of and enhanced access to their
research.
6
The Ontario Institute for Studies in Education library at
the University of Toronto hosted a free granting agency
panel discussion that was opened up to the rest of the
county via webcast. Canadas federal granting agencies
the Canadian Institutes of Health Research, the Social
Sciences and Humanities Research Council, and the Natural
Sciences and Engineering Research Council have under-
taken varying strategies to address Open Access. Panelists
from CIHR, SSHRC and NSERC shared their agencies
approaches to supporting Open Access and also described
the processes and issues they encountered along the way.
Theme Feature by Diego Argez
Theme Feature
At the University of Toronto Mississauga Campus,
Margaret Ann Wilkinson, Director, Area of Concentration in
Intellectual Property, Information and Technology Law,
Faculty of Law, University of Western Ontario, presented
a seminar entitled What Bill C-32 Misses: Copyright in
Academic Life.
7
The Canadian Association of Research
Libraries (CARL) sponsored this event, which was webcast
across the country in association with the University of
Toronto Libraries. Wilkinson walked her audience through
the complex and often confusing educational content
licensing landscape in the context of Bill C-32 the Copyright
Modernization Act. In the context of potential changes to
Bill C-32, she advocated for broad inclusion of education in
the fair dealing categories in light of recent Supreme Court
of Canada jurisprudence, while noting the potential benefits
of such inclusions for libraries, museums and archives.
8
As copyright in the Open Access schema is a concern
often raised by the research community, Dr. Wilkinsons
session was of great interest to librarians and researchers
alike. Although the majority of journal publishers allow article
manuscript archiving, many scholars do not know this.
Nor are many aware that they can retain some key rights
(including the right to archive their article manuscripts in
open digital repositories) when signing a publishing
agreement, including an author addendum
9
or making use
of such tools as Creative Commons copyright licences.
10
CARL also co-sponsored Open Access Week activities
with McGill University Library and Simon Fraser University
Library. CARL partnered with McGill University Library to
produce a short online advocacy video. The video explains
the concept of Open Access in a fun, light-hearted format.
Aimed at graduate students and faculty, the animation
succinctly describes the two main methods of achieving
Open Access: publishing in open access journals and
depositing peer-reviewed article manuscripts in open digital
repositories.
11
Simon Fraser University Library and CARL hosted a
dialogue and Q&A session with John Willinsky (Stanford)
and Andrew Feenberg (SFU) themed A Critical Theory of
Open in the Digital Era: Sous les pavs, la plage.
12
Stepping
beyond the Open Access question of the right to free online
journal articles, Feenberg and Willinsky explored issues
surrounding the larger concept and spirit of open, as it
tends to infuse seemingly utopian Internet developments,
while drawing on their shared interest in the Critical Theory
traditions of the last century.
This year
CARL will host more events in the week of October 24-30,
2011, and will endeavour to co-sponsor others with institutions
across Canada to foster greater awareness of, and support
for, Open Access. For those seeking resources and informa-
tion to inspire ideas for 2011 International Open Access Week
events, the website openaccessweek.org, maintained by
SPARC, provides a wealth of free materials ranging from
promotional tools, videos, a Q&A about Open Access and
discussion forums to various current awareness resources.
13
The website puts anyone wishing to get involved in touch
with a widespread global community working to make Open
Access an integral part of scholarly communication. It can
also serve as a jumping point into new regional, national or
international collaborations.
International Open Access Week 2011 may be four
months away, but its never too early to start planning. OA
Week presents a great opportunity to bring together various
groups with an interest in research to engage in constructive
dialogue regarding the future of scholarly communication.
In 2010, OA Week provided the occasion on many campuses
to openly discuss or launch institutional or departmental
Open Access mandates.
14
This year, Open Access Week
also provides other opportunities to foster dynamic scholarly
communication programs. University presses could explore
potential partnerships with libraries in order to maximize
the exposure of the works and find alternative business
models, including Open Access digital monographs twinned
with print-on-demand hard-copy versions.
15
Established
and new society journals might benefit from similar partner-
ships.
Research offices and university libraries might wish to
engage in serious discussions about possible synergies that
foster support for Open Access in the university community.
16
Such a scenario could involve any number of outreach
initiatives and partnerships: teaching faculty how to easily
submit article manuscripts to the universitys open digital
repository, educating graduated students and faculty on
their author rights, holding open discussions between
librarians and departmental chairs, or setting up an
exploratory task group (comprising a few senior research
Theme Feature
office staff, departmental heads and librarians) to consider
an institutional Open Access mandate or program.
Engagement from students is also critical to maintaining
the momentum toward greater adoption of Open Access on
Canadian university campuses. While there remains much
advocacy and awareness raising work to do with university
administrators and faculty, it is equally important for students
at all levels to be informed of the issues around economically
sustainable digital scholarship. They need to know about the
benefits of broader, easier access to research materials and
the benefits as they apply directly to their studies or course-
work.
17
They are the emerging and future scholars and leaders
of academia; their involvement is critical to a successful
transition into a sustainable scholarly communication system.
Last years International Open Access Week was a
great success, drawing participation from all over the world,
and 2011 will be no different. Last years face-to-face and
online events went a long way toward keeping the Open
Access momentum going as well as raising awareness in
the research community. This years OA Week festivities and
events will be particularly important, as the Budapest Open
Access Initiative turned 10 in 2011.
Help build on last years successes by participating in
Open Access Week 2011! For inspiration, be sure to check
out SPARCs openaccessweek.org site and tap into the great
ideas from your colleagues across the country.
Notes
1. Greater Reach for Your Research: Expanding Readership
Through Digital Repositories, CARL and SPARC, 2008,
www.carl-abrc.ca/projects/author/sparc_repositories.pdf.
2. SPARC www.arl.org/sparc/; PloS www.plos.org/; R2RC
www.righttoresearch.org/; Students for Free Culture
http://freeculture.org/.
3. International Open Access Week,
www.openaccessweek.org/profiles/blogs/welcome-to-
open-access-week.
4. Budapest Open Access Initiative,
www.soros.org/openaccess/read.shtml.
5. Choosing to be an Open Access Journal,
https://circle.ubc.ca/handle/2429/30092.
6. Workshop on Managing Your Copyright and Author Rights.
7. What Bill C-32 Misses: Copyright in Academic Life,
http://webcast.utm.utoronto.ca/1/watch/557.aspx.
8. Margaret Ann Wilkinson, Copyright, Collectives, and
Contracts: New Math for Educational Institutions and
Libraries, in Michel Geist (ed.), From Radical Extremism
to Balanced Copyright: Canadian Copyright and the
Digital Agenda, Irwin Law Inc., 2010.
9. Greater Reach for Your Research: Expanding Readership
Through Digital Repositories.
10. Creative Commons,
http://creativecommons.ca/index.php?p=learn.
11. English: www.youtube.com/user/McGillLibrary; French:
www.youtube.com/user/McGillLibrary#p/u/0/4dZ8Ak9
elZU.
12. A Critical Theory of the Open webcast,
www.lidc.sfu.ca/archive/main/2010/2010-10-21_library_
willinsky_feenberg/.
13. Open Access Week, www.openaccessweek.org/.
14. See, for example, Experts Give Open Access the Green
Light, News from Stellenbosch University, October 21,
2010, http://blogs.sun.ac.za/news/2010/10/21/experts-
give-open-access-the-green-light/; and Open Access
Week Mandate Challenge, Open Access Scholarly
Information Sourcebook,
www.openoasis.org/index.php?option=com_content&
view=article&id=615&catid=56.
15. See, for example, Athabasca University Press,
www.aupress.ca/; and University of Calgary Press,
www.uofcpress.com/.
16. Devon Greyson et al. present an interesting case study
in University Supports for Open Access: A Canadian
National Survey, Canadian Journal of Higher Education,
Vol. 39, No. 3, 2009.
17. The Right to Research: The Student Guide to Opening
Access to Scholarship, SPARC, 2008,
www.righttoresearch.org/bm~doc/right-to-research-
brochure.pdf.
Diego Argez (carlrpo@uottawa.ca) is Research Officer at
the Canadian Association of Research Libraries. In addition
to supporting CARLs Scholarly Communications Committee,
he edits the free weekly CARL electronic newsletter
(www.carl-abrc.ca/publications/elert/elert-e.html) covering
scholarly communication, access to scholarly information,
research data stewardship, digital preservation, copyright
and many other issues of interest to the work of research
libraries.
Bank robbery is not what it used to be. These days, holdups
produce paltry amounts of revenue, as tellers no longer rely
on cash drawers crammed with wads of bills. Now behind
tellers wickets one sees mechanical cash dispensers that
fear no robber with a cheap handgun. Often robbers flee
from bank branches with a few hundred dollars or less.
Such negligible swag is not worth the effort, especially
when the police are diligent in their pursuit of criminals,
and judges deliver harsh sentences.
There are much safer and more profitable ways to steal.
Embezzling money from ones employer is increasingly simple
in an age of electronic accounting, and illicitly diverting
funds need not leave an evidence trail. Forgery and cheque
fraud and remain common. And of course there is always
the straightforward theft of money and personal property
as opportunities arise. The question is what is the straight-
forward thiefs best modus operandi?
Burglary is one option, although it can be fraught with
inconveniences: alarms, dogs, surprised and potentially
violent householders, observant neighbours, broken glass,
slippery stairs, and police officers who arrive quickly at the
scene. Pocket picking in busy urban settings has a Dickensian
charm, but in an age of tight trousers its fast detection is
almost inevitable. Purse snatching is dclass and favoured
by only the most desperate criminals, who rarely earn much
and are usually caught. You are wise to prefer locations
and techniques that are calm, quiet and frequented by
unsuspecting persons engaged in activities that absorb and
distract them for example, conducting research on financial
markets, checking databases, or reviewing the works of
Tolstoy, Shakespeare and Dr. Seuss.
Avoid the rabble
Your local library is an ideal spot for theft. For centuries,
librarians have worried about book thieves, and struggled to
frustrate them with everything from threats and curses to
vigilance and piercing stares. During the past 40 years,
tattle tape and RFID have become popular protective
technologies, not only for books, but also for any other
media that might be stolen. But you are not a book thief; nor
are you eager to steal DVDs. You are hunting bigger game.
After all, with the cash in one stolen wallet you could buy
numerous titles from a bookstore, or you could shop online
with your victims credit cards. There is no need to join the
rabble of neurotics who enjoy stealing thrillers and episodes
of The Sopranos from public libraries.
Nevertheless, you can learn much from the more
skillful book thieves, who are adept at identifying targets,
removing and hiding items, and leaving the scene
undetected. Chutzpah is a characteristic of most successful
thieves, who use it to their advantage in libraries as much
as anywhere else. Following their example, you stroll
purposefully into public areas; you do not appear furtive or
nervous. You look around for targets, which present
themselves in different ways. Many targets are occupied
with typical patron activities, such as reading or studying
intensely, or working on a laptop, or browsing in the stacks.
Feature Article
Stealing from Library Patrons:
A Helpful Introduction
by Guy Robertson
The successful thief prefers soft targets. Note the correct
positioning of the fingers.
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Another factor to your advantage in libraries is patrons
undivided attention to their handheld technology. A young
woman sits at a table in the reference department and
examines the annual reports of local companies. At some
point she decides to remove her iPhone and check her
email. While doing so, she dons earphones and listens to
Beethoven. A message from her boyfriend contains an
expression of deep affection. She is enraptured. And thats
where you pass behind her and lift her satchel from the
back of her chair. Look blas as you move away. Do not
rush. Hide in a washroom cubicle before you examine
your prize.
Deep affection, continued
In many cases, witnesses to your crime will not report it.
They might not want to get involved, or they might not
understand what they have seen. You looked so ordinary,
and moved at a normal pace. Besides, three people who
saw you remove that satchel were checking their email at
the time, and listening to Bach, or Brahms, or Eric Clapton.
Just because they saw you does not mean that they
interpreted your action as wrongful, especially when
they were busy composing their own messages of deep
affection.
Meanwhile, safe in that washroom cubicle, you have
a chance to evaluate your take. Have a seat. Resist the
temptation to rifle noisily through the satchel. Examine its
contents methodically. Remove the wallet and pocket any
cash. Then examine the debit and credit cards. These days
you will need a PIN to use many of them. See if you can find
an appointment book or pocket diary. It might contain lists of
PINs, despite the warnings of card issuers against recording
PINs in such obvious places.
Look for anything of value that you can sell: jewellery,
cameras and anything gold or silver. If you are not adept at
taking advantage of stolen credit cards, you might know
people who are. And even if they cannot use the cards
owing to the lack of PINs, they might be able to steal the
identity of the cardholder, especially if you provide them
with other useful items from the cardholders purse: a
drivers licence, a provincial identification card, business
cards, bank books, a passport and that appointment book,
which contains all sorts of other data that identity thieves
can use.
You might also discover a set of keys. If you wish to
follow up your initial crime with the theft of the victims car
or burglary of her residence, you must move quickly. But
if you are like the majority of library thieves, you will be
content with the stolen cash and the credit cards that you
can sell to a man who hangs out in a downtown pub and
who is involved in the phony identity racket. He will give
you $50 for those cards and buy you a beer.
Getting out safely
Now you must leave the library without attracting
attention. If you have taken only a minute to examine the
contents of the satchel, there is a good chance that its
Feature Article
A vegetarian sandwich, an organic energy bar, fat-free
yoghurt ... and the latest Apple product. Thieves can enjoy
a healthy diet.
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owner is still reviewing the loving message from her
boyfriend. Tuck the satchel and whatever is left of its
contents behind the toilet or in a trash receptacle. If you
are concerned that the police will find your fingerprints,
wipe down any parts of the satchel that you have touched.
In fact, it is unlikely that the police will have the time and
funding to send the satchel to a laboratory for the discovery
and analysis of any fingerprints. And if you tuck the satchel
into the depths of the trash receptacle, it might never be
recovered.
Take the nearest exit from the library. Again, do not rush.
Look normal. Until you are a safe distance away, do not
count the money you have just stolen or fiddle with your
victims recently purchased digital camera. (Fortunately,
she kept the instructions for her new camera in her satchel.
You can study them later.) Put distance between yourself
and the library, and do not plan to return for at least a
fortnight or longer. Tomorrow you can visit another branch,
or perhaps the local university library, and find another target.
Whichever library you visit, always prefer the softest
targets. At the university library, you see a student high-
lighting his psychology textbook. On the back of his chair is
a sports jacket that might contain his wallet and mobile
phone. But he is young and fit, and does not appear to be
captivated by Freuds interpretations of dreams. Lifting that
jacket from the back of the chair would be unnecessarily
risky. Remember that in larger libraries there are often
several targets, and you need not victimize the first that
you spot. Look around. Can you spot anything softer?
Yes, in that carrel by the window is a well-known physics
professor. He has opened his laptop and has been
reviewing the doctoral dissertation of his star student,
who has compiled fresh and fascinating data on subatomic
particles.
Nature calls
Shortly after you spot the professor, he feels the need
to visit the washroom. Still entranced by his students
observations on muons, he walks away from his carrel,
leaving behind his laptop, briefcase and coat, which
contains his BlackBerry and the keys to his house, car,
office and laboratory. The keys to the laboratory are clearly
labelled as such, against the advice of the universitys
security managers, who fear that one day a malefactor
will gain entry to an area where radioactive materials or
hazardous biological agents are stored.
You have about three minutes to take advantage of the
professors absence. Stroll over to the carrel and act is if
you were the rightful owner of the laptop, briefcase and
other items. Appear to be packing up in preparation for
going home. If there are other patrons in the vicinity, they
probably will not take a good look at you if they are occupied
with their own work. Chutzpah enables you to appear calm
and unhurried. Do not leave any of the professors property
behind.
In these circumstances it is wise to leave the library as
soon as possible. You do not want to confront the professor
in the washroom if you are carrying items that he can
Feature Article
The cell phone is old, but it contains data useful for identity
theft. And the e-mail is steamy!
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immediately identify as his own. Leave your campus
immediately, and examine your new laptop when you arrive
home. The professor has made a note of all of his passwords
in a notebook that he kept in his coat pocket. You can sell
the laptop to a fence tomorrow. The fence will delete all of
the data, including the star students dissertation and the
drafts of the professors next three articles, which are due
on his editors desk next week. (Did the professor and his
student back up all of these data? Perhaps. But if they did
not, they will be in trouble. Aside from the embarrassment
of failing to back up vital data, they might miss deadlines
and lose the confidence of their sponsors and superiors.
Backing up data is so easy that there is no excuse not to
do so. But that is not your concern.)
In flagrante delicto
Every thief fears being caught in the act. A patron who
sees you stealing his, her or anyone elses property might
angrily demand that you refrain from going any farther. You
might hear something such as Hey, thats mine. Bring that
back, or Where do you think youre going with my laptop?
You stop right now. The worst mistake you can make at this
juncture is to run. If you do, the librarian will have reason
to dial 911, and the police might catch you in possession of
stolen goods. If they dont find you, the librarian will give
your description to the police, and distribute it to all
branches and even other library systems, thus cramping
your style for an extended period, at least in libraries.
The best thing to do when challenged by a victim or
any other library patron is to stop and apologize profusely
for the misunderstanding. You can offer the most ridiculous
excuses as long as you sound appropriately contrite:
I beg your pardon. That coat [or laptop, or briefcase] looks
just like mine, and Ive made a mistake. This is usually
enough to oblige the intended victim to back down, at which
point you might say that one cannot be too careful with so
many thieves in the neighbourhood. The librarian on duty
will agree with you, and all will be well.
Walkabouts
Be warned that there are a variety of security measures
that, if libraries used them effectively, could make theft more
difficult. Closed circuit TV (CCTV) and convex (or fish eye)
mirrors to cover isolated areas have been in operation at
libraries for decades, but these tools are ineffective unless
library personnel monitor them continuously. In fact, library
managers often assume that their installation alone will
deter thieves and no further measures are necessary.
At many libraries, the most effective anti-theft measures
include signage that warns patrons about thieves, vigilance
and patrols (or walkabouts) of public areas.
You should avoid any library that asks staff members to
wander around public areas looking for people such as your
crooked self. Sometimes these staff members will actually
patrol washrooms as well. This sort of security routine is
discouraging, but fortunately it is still uncommon. If the
majority of library managers organized walkabouts, you
could be forced to avoid libraries and seek other sources
of revenue. Bank robbery is out, but there are growing
opportunities in money laundering, and the future looks
bright for manuscript forgers.
And there will be no need to submit a resum.
Guy Robertson is a security consultant and business
continuity planner in Vancouver. He teaches at Langara
College, the Justice Institute of BC and the University of
British Columbias School of Library, Archival & Information
Studies. In 2009, CLA published his Unofficial Wisdom:
Selected Contributions to Feliciter 19952009. He would like
to thank friends at the University of Toronto, the University
of Victoria and the best public library in Canada for their
observations and insights.
Feature Article
Who are we? What do we value? Does anyone care?
In the fall of 2009, the Edmonton Public Library (EPL)
began asking these questions. We continued to see growth
in membership and borrowing, but there was a general
misunderstanding of the role and importance of libraries
among customers, non-customers, donors, media and staff.
While the library was well used and loved by many, most of
our stakeholders had a limited and archaic view of it. This
misperception, if uncorrected, would have continued to
limit our ability to attract and retain new and different
customers for the great programs and services we offer
and to influence donors on why they should support us.
With these questions and challenges in mind, EPL
enlisted the help of a local brand consultant and undertook
an ambitious project to rebrand to dramatically change the
perception and image of our library system.
A team effort
For a brand to truly be effective it has to be a reflection
of the core values of an organization. It cannot be a separate
project that is outside the organizations formal plans and
priorities. As Libby Sartain, VP of Human Resources at
Yahoo!, said, The key to leveraging a brand throughout
an organization is to make it the glue that brings people
together.
We took this to heart and implemented a brand
steering committee comprising 14 staff from across EPL,
representing different locations, departments and job
functions. The objective was to bring together a wide variety
of viewpoints, experiences and perspectives and provide
direct staff input into the brand development process.
Since a successful brand is a reflection of the values and
strengths of an organization, it was critical to have staff
input to help articulate our values and personality. The
added bonus was that we now had ambassadors and
champions to help share the brand across our various
locations and teams.
Feature Article
Building the Brand from the Inside Out
by Tina Thomas
EPLs shared values wheel
The largest MP3 Experiment in Western Canada
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Who are we? Information ninjas!
We knew our brand had to be built on a solid under-
standing of who we are, what we value and the unique
value we provide to our communities. We had the great
fortune that our brand consultant, DONOVAN Creative
Communications, was committed to developing brand
creative that not only looked good but, more important, was
based on a solid understanding of our values and strengths.
With the help of our consultant, we leveraged a tool
called a values wheel to refine our values. At the centre
of the wheel is the essence of our organization and as
we move outwards we capture our core and extended
dimensions that comprise our shared values.
We defined the essence of our brand as passionate
about sharing, with our core and extended values stated
using powerful, action-oriented, inspirational language.
For example, a common library value, intellectual freedom
which is jargon to most people outside the library world
became ideas champion. Our commitment to the
communities we serve is stated as community activator.
Instead of organizational values that are documented and
shelved, staff and stakeholders remember these terms and
want to be associated with them.
Steering committee member Melanie Johnson said,
Our new Shared Values Wheel represents me and all the
great reasons why I work at the library!
Making geek chic
Our Shared Values Wheel formed the foundation for our
new brand. Our new mission takes our essence and says
what we do better than anyone else in simple, clear,
memorable language We Share!
Recognizing that our old logo and its three-tiered book
stack contributed to the archaic views of the library, we
knew that our new mark needed to help break these
stereotypes as well as visually represent our values. Our
new logo is five lines of color that can represent a great
deal from a stack of books, DVDs, CDs and video games
to diversity in content, resources, services and customers.
The vibrant colours help showcase how fun, fresh and
modern the library truly is.
Feature Article
Information Ninjas embrace EPLs new brand
EPLs Information Ninjas in the Idylwylde Branch
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According to Michael Donovan, President and CCO of
DONOVAN Creative Communications, The new mark and
brand promise tell the story of EPLs community relevance in
a modern context. The new logo represents books on
shelves, alludes to diversity of members and communities in
its colours, and echoes a retail bar code as a nod to its
mainstream importance outside the four walls of the library.
The new brand promise Spread the Words speaks to EPLs
core philosophy of sharing ideas, programs and services,
and also acts as a call to action,
One of the great strengths of our brand is that it leverages
smart language and simple design to convey our values and
personality. While our consultant provided an excellent
brand framework, the real power is our own ability to
constantly give it new life. Customer and staff input provided
some of the most popular campaign messages, including
Im an information ninja, We make geek chic, Im
happy and I know it and Were bigger than our buildings.
Spreading the words
We realized that for staff to truly get our new brand
and where it came from, we needed to use multiple
communications channels.
Staff were first introduced to the new brand and
campaign at a formal launch event at our largest location.
Members of our steering committee then visited all
17 branches and departments to walk through the same
detailed presentation. This approach helped us reach 95%
of our approximately 600 staff in two weeks. We also
developed a shared-values video and booklet showcasing
our staff articulating our values and letting them Spread
the words. The video and booklet are available at
www.spreadthewords.ca.
Following the launch, a recording of the presentation,
background informational documents, forms to order new
branded materials and a discussion forum were made
available on our staff intranet.
To help staff
embrace our new
brand as well as
generate some
excitement before
our external launch,
we implemented
a sticker contest.
We developed
low-adhesive
stickers show-
casing some of our brand colours and messages and
encouraged staff to post them around the city and take
photos. Photos were then uploaded to our intranet site
where staff could vote on their favourites. The top three
sticker photos based on staff vote had a choice of great
prizes. We distributed 2,000 stickers, received 300 photo
submissions and logged 3,200 votes. While this was an
activity aimed at involving staff and getting them excited
about our new brand, it also helped create buzz in the city,
with our stickers showing up in interesting and unusual
places.
Results? Happy, engaged staff!
Staff purchased over 400 branded T-shirts in four days,
and EPL T-shirts have become the unofficial staff uniform.
Feature Article
Guerilla marketing stickers around town
Customers in character at the audience participation showing
of The Princess Bride
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Staff feedback was strongly positive. Survey results
showed that approximately 90% were excited about the new
brand. Direct comments included:
I am totally blown away by our new direction. I cant
tell you how excited I am to be a part of all of this.
I want to compliment this project. You made me feel
energized and proud to belong to EPL.
The rebranding of EPL has been a huge success with
staff, customers, funders and the larger library community,
garnering international awards from the design, non-profit
and library communities. A large part of this success is
because the initiative is based on a solid understanding of
who we are, what we value and our unique worth in our
communities built from the inside out.
Tina Thomas is the director of marketing and fund
development at the Edmonton Public Library. She holds
a BCom from the University of Alberta and an MBA from
Queens University. Tina was the leader and main champion
of the rebranding campaign at EPL.
Feature Article
Over 260 people sharing comments after the audience
participation showing of The Princess Bride
Castledowns staff are excited by EPLs new direction
The Senate Resolution... continued from page 102
Notes
1. Stevan Harnad, Canada Research Chair in Cognitive
Science at UQAM, blog entry, May 10, 2010,
http://openaccess.eprints.org/.
2. Concordia University Senate Resolution on Open Access,
http://library.concordia.ca/research/openaccess/Sen-
ateResolutiononOpenAccess.pdf.
3. Spectrum: Concordia University Research Repository,
http://spectrum.library.concordia.ca/.
4. Harvard Faculty of Arts and Sciences Open Access
Policy, http://osc.hul.harvard.edu/hfaspolicy
5. Open Access at Concordia University: A Report for the
Office of Research, Kathleen Shearer, MLIS, Consultant,
March 27, 2009. Relevant readings are currently available
via Concordia Libraries Open Access webpage:
http://library.concordia.ca/research/openaccess/
Gerald Beasley has been the University Librarian at
Concordia since July 2008. He is an Advisory Board member
of OASIS (Open Access Scholarly Information Sourcebook)
and a Steering Committee member of SPARC (Scholarly
Publishing and Academic Resources Coalition). He would
like to thank Jocelyn Godolphin, AUL, Collection Services,
Concordia University, for her close reading of this text.
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Finding Roxy Shorts body in the book drop was a shock.
The date due stamp that Yolanda Yelland found on Roxys
forehead confirmed foul play. How did this happen? Was it
Rudy Rumford? Know-it-all Hortense? Vivian Venom? The
only thing that was clear was that no one would be allowed
to leave the library until the mystery of how Roxy was
Stamped Out was solved.
Each April for the past three years, there has been mystery
and mayhem at the James McConnell Memorial Library in
Sydney, Nova Scotia. It was in fall 2007 that an article in the
Cape Breton Post outlined the funding situation facing the
Cape Breton Regional Library and the requirement that the
library raise 3% of its operating budget through fundraising.
Enter Brian Gallivan, a local drama coach, playwright, actor
and director, who offered to put on a play as a fundraiser.
Deputy Regional Librarian Ian MacIntosh remembers Brian
approaching him on the street and saying, Ive got an idea
that might make the library some money, and I can help
you do it. Always on the lookout for new fundraising ideas,
library staff were intrigued and set up a meeting with Brian.
Brians enthusiasm soon convinced staff that his idea was
unique and achievable.
The first major challenge was to find a script. A search
for play scripts with a library theme did not turn up any that
were suitable, so the committee decided to seek an original
script. We knew we wanted a play that would be funny,
entertaining and well put together, and Brians contacts in
the theatre community quickly came to our aid. Greg and
Kristen Woodford, a local father-daughter writing team,
penned the first two plays; the third play was written by
Sydney playwright and actor James F.W. Thompson.
It was decided that a murder mystery theme, set in the
McConnell Library, would be ideal. The first play was so
successful, and so much fun, that it led to the development
of a trilogy Stamped Out: Murder in a Library, staged in
spring 2008, Erased Out: Murder in the Library, in 2009 and
Found Out: Murder in the Library, in 2010. In each play the
setting remained the same; some of the characters were
carried over, but the plot changed drastically. Murderous
librarians, long-lost treasure maps and storybook characters
carousing in the library after hours resulted in plenty of
suspense. There were bodies in the book drop, in the
historical collection, and in many other areas that the public
rarely sees. The library was anything but quiet.
Feature Article by Rosalie Gillis & Faye McDougall
Stamped Out, Erased Out and
Found Out: Mystery and Mayhem at
the Sydney Library
Stamped Out 2008 Is there another dead body or has Rudy
overindulged again?
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All three plays were staged on the move instead of
a stage with the audience seated, scenes were performed
in various areas of the library and Regional Offices, to which
the audience was guided. The library building houses the
James McConnell Memorial Library on the main floor and
the Cape Breton Regional Library headquarters on the lower
level. The building has many areas conducive to spine-
tingling effects, and since the library is short of space, the
plays allowed audience members to visit areas normally
not accessible to the general public. Performances were
held after hours, with conductors shepherding the audience
from scene to scene and making sure no one panicked
when the lights went out during certain scenes.
Library staff and local actors volunteered to be in the
cast. For many staff, this was their first-ever acting role and
they worked hard studying their lines and developing their
characters. Each year, beginning in January, the actors
gathered on Sunday evenings to rehearse, and by late
April they were ready to hit the stage. Under the deft
direction of Brian, the scenes came together and the
characters came alive. The community volunteers, many
of whom are seasoned amateur actors, were quick to help
and encourage those with less experience.
There were plenty of laughs along the way.
Unexpected bonus
Over the three years, 11 staff members
volunteered to act in at least one of the
plays. They included a student page, branch
and bookmobile staff, office staff, and both
the deputy and regional librarian. Most
began their first acting experience with a
bit of trepidation about learning lines and
performing but soon came to enjoy the
process of bringing a play to production.
It was a bit scary at the start and a lot of
work, but the long hours quickly paid off
on hearing a laugh, or a round of applause,
said first-time actor Dale Weatherbee,
aka Luba Nimbus, the tough biker chick
who drives the librarys bookmobile. A
number of other staff members pitched in
to assist with sets, costumes, prompting,
conducting and other details. The enthusiasm was infectious.
Each play ran for six nights. Ticket sales were brisk for all
three seasons, with the audience appreciative of this unique
entertainment. Most performances sold out in advance.
The audience laughed, applauded, sometimes screamed,
and all commented on the excellent acting. As part of the
intermission, a poster was put up for people to guess who
did the dastardly deed. There was lots of lively discussion
among the audience as to the possible killer and why they
had done it, and behind the scenes there was good-natured
competition between actors trying to get the most votes.
As a fundraiser, the plays raised $9,000, which was a
significant contribution. An unexpected bonus was that
many people had their first tour through the building
and recognized the need for a newlibrary space in our
community. Positive comments about the plays and the
librarys unique approach to this fundraiser quickly spread
throughout the community. The benefits went far beyond
the monetary.
Would we do it again? Probably, but not just yet. Staff
members and volunteers put a great deal of time and effort
into the plays, and a well-deserved rest was in order.
Feature Article
Erased Out 2009 Storybook characters and Rudy Rumford (right) view the
body of Pinocchio.
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Some staff members have continued to act
in local amateur theatre (very much alive
and well in Cape Breton!); and others have
said they would do it if they could work in
the hours. Community members continue to
ask when the library will present another
play theres no doubt that it would be
another sellout. But for now, its safe to be
in the library after hours.
Faye MacDougall, Regional Librarian
Cape Breton Regional Library (aka Vivian
Venom) Faye has been with the Library for
30 years in a variety of jobs.
Rosalie Gillis, Coordinator Community
Support Cape Breton Regional Library.
Rosalie has been with the Library for
15 years.
Feature Article
Found Out 2010 Rudy Rumford and Vivian Venom look over a treasure map
while the ghost of J. F. W. DesBarres looks on.
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CLA 2012 National Conference & Trade Show
Ottawa Convention Centre, Ottawa, Ontario
Wednesday, May 30 - Saturday, June 2, 2012
Programming with impact
Networking and advocacy opportunities
A new and dynamic conference venue
Join us in the nations capital!
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Canadian Tulip Festival flower beds in Ottawa
Rideau Canal Waterway in Ottawa
with Parliament Buildings
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Have you ever considered working in or managing a regional
campus library? Its no surprise that in a country as large
as Canada, there are a number of universities and colleges
with regional campuses, also called satellite or branch
libraries. Ontario alone has at least 12 multi-campus
universities, the majority of which maintain their own libraries.
Although these libraries range in size from tiny one-room
facilities staffed by a single library technician to mid-size
buildings run by a number of librarians, they are all smaller,
have fewer resources, and pose different opportunities and
challenges than their single or main campus counterparts do.
Campus size
Campus size shapes the experience of working in a
regional library. Its easier to develop connections with
users when there are fewer of them, so librarians on smaller
campuses tend to develop closer connections with more
of the staff, faculty and students than do their colleagues
on large campuses. The smaller setting and increased
opportunities for one-on-one relationships create bonds
between librarians and patrons. Not surprisingly, regional
campus librarians often feel as if they are truly making a
difference in peoples lives.
The regional collection usually consists of fewer physical
items, which can present its own challenge. Retrieving
materials from the main library or via interlibrary loan means
a delay in providing material to faculty and students. While
electronic resources and specifically the growth in e-books
have improved the availability of material, this isnt always
adequate to meet information needs. The librarians must
work at making sure that faculty and staff are aware of the
resources and must facilitate access to those resources.
Although this challenge is also faced at main campuses,
regional campus patrons, rightly or wrongly, believe that
they have inferior access to materials and services. This
perception is an issue that regional campus librarians must
contend with in their liaison and outreach activities.
Local partnerships can enhance both the librarys holdings
and the librarians network. Public libraries make good
partners. Numerous partnerships between post-secondary
institutions and public libraries provide space and services
to faculty and students, in some cases without the presence
of a staff member from the institution. Additionally, library
staff at a distance from their institutional colleagues can
develop relationships with colleagues at public and special
libraries in their vicinity.
Reference service
Although the majority of regional campus libraries offer
the same reference and instruction services as their larger
counterparts, they do so with far fewer librarians. A study
in the United States showed that more than half of these
libraries are staffed by one librarian or fewer; a quarter are
staffed by two or three.
1
Regional campus librarians are
therefore wearing many hats and performing a variety of
duties, a reality that poses challenges but also provides
valuable experience for new librarians.
Regional campus librarians may offer instruction in
a wider variety of disciplines than do their main campus
counterparts. While this can be challenging at the start, it
greatly expands their knowledge and expertise. The diversity
of responsibilities provides ongoing opportunities and
rewards for regional campus librarians throughout their
careers.
Whats more, regional campus librarians frequently work
longer hours at the reference desk than their colleagues
in larger libraries do. This can make it difficult to balance
all of their responsibilities. Working on projects can be
challenging when students constantly need reference
help, a situation that leaves few uninterrupted periods for
sustained work. Librarians on small campuses worry that if
they arent available for help, students will be inadequately
served. Yet work on projects and collection development
will improve service and access to resources. Librarians
Feature Article by Pauline Dewan & Charlotte Innerd
Thoughts on the Regional Campus
Library: Its Rewards and Challenges
often acknowledge that closing the desk during the quietest
periods of the day can provide time for other work with
minimal impact on students.
At regional campuses, the reference desk is not usually
staffed on weekends or during the evening. Librarians should
be cautious about helping students after hours by answering
email queries, a situation that can lead to working around the
clock. To compensate for reduced service hours, librarians
can adopt strategies such as creating online tutorials.
Connections with colleagues
Because regional campus librarians have few colleagues
with whom they work directly, they often experience a sense
of isolation. They dont have easy access to co-workers and
must create opportunities to communicate with others.
Keeping in touch by visiting the main campus, phoning
colleagues or emailing them is vital. Using readily available
web resources such as chat and video conferencing can
increase the feeling of connectedness.
Although it may be challenging to find the time to do so,
regional campus librarians need to participate in campus-
wide committees and meetings in order to connect with
other librarians and be an integral part of the institution as
a whole. A them vs. us mentality can result when the
lines of communication break down.
2
It can be tempting for
regional campuses to believe that the main campus doesnt
pay enough attention to its offspring, but it is important to
recognize that everyone has many responsibilities and
priorities to balance. Regional campus librarians, conversely,
are not always aware of the issues on the main campus.
According to a Library Journal survey, although librarians
in small institutions complain about colleagues undervaluing
their efforts, librarians in large libraries grumble about
bureaucracy and red tape.
3
The daily lives of librarians in
regional campus settings tend to be removed from office
politics and less affected by inflexible systems. These
smaller settings often foster greater latitude for new
initiatives and innovative approaches.
Since workshops and training sessions usually take
place on the main campus, regional campus librarians may
not have the same easy access to professional development
opportunities as their larger-campus counterparts. Even
informal learning opportunities, such as collaborating with
colleagues and bouncing ideas off one another during
watercooler conversations, occur less often on the
regional campus.
4
Librarians must make opportunities for
collaboration and professional development a priority, and
be supported by their institution.
Regional campus librarians are physically removed
from the main library and are often at a distance from their
supervisors, so it is particularly important for them to be
independent and resourceful. The decision makers and
problem fixers arent always available for immediate
assistance, requiring these librarians to display judgment
in their handling of situations. Additionally, the limitations
in space and resources, while possibly hampering them,
also provide opportunities for innovative thinking.
Supervisors have a role to play as well and must not
lose sight of their regional campus employees. Setting up a
regular communication schedule can be helpful. Developing
an awareness of regional campus issues is also important,
as they affect the regional campus as a whole. This regular
contact and awareness of issues creates a better under-
standing of the unique challenges of regional campuses.
The supervisor can then raise regional campus issues during
discussions, as appropriate, at the main campus to ensure
decisions are more inclusive.
Although regional campus libraries can be challenging
for those who manage or work in them, they can also be
very rewarding. These small libraries foster resourcefulness,
ingenuity and a sense of fulfillment. Good things do indeed
come in small packages.
Notes
1. John Brandt et al., The Face of Regional Campus
Libraries and Librarianship, Journal of Library
Administration 45, no. 1/2 (2006), p. 44.
2. Tim Bottorff et al., Branching Out: Communication
and Collaboration among Librarians at Multi-Campus
Institutions, Journal of Library Administration 48, no. 3/4
(2008), p 358.
3. John N. Berry III, LJ Series Job Satisfaction: Great
Work, Genuine Problems, Library Journal 132, no. 16
(2007), p. 28.
4. Bottorff et al., p. 351.
Charlotte Innerd is Manager of Reference and Information
Services at Nipissing Universitys Education Centre Library
in North Bay, Ontario. Pauline Dewan works at its regional
campus in Brantford, Ontario.
Feature Article
Writing and Publishing: The
Librarians Handbook
Carol Smallwood (ed.). Chicago,
American Library Association, 2010.
189 pp., softcover, US$76.
ISBN 978-0-8389-0996-6.
This book is part of the ALA Guides for the Busy Librarian
series edited by MLS graduate and accomplished writer
Carol Smallwood. Its main goal is to encourage librarians
to write by providing tips on publishing in trade journals,
websites and blogs, as well as helping academic librarians
achieve tenure through writing for scholarly publications.
More than 100 short articles, written by librarians or faculty,
provide timely and basic advice, chiefly aimed at first-time
authors.
The audience for this publication is librarians, ranging
from academic to public settings, who need to write for
either professional or academic development, as well as
those wishing to create fiction or poetry. The generic nature
of the book and the brief length of the articles make it
difficult to offer any in-depth advice. Instead, the collection
provides an overview of the wide range of publishing and
writing activities available. For example, the information
provided on book reviews may encourage a librarian to do
one, but in the interaction with the publishing process he
or she will learn far more than is provided in the book.
Reviewed by Gordon Burr, Associate Member, School of
Information Studies, McGill University, Montreal.
Web-Based Instruction: A Guide

for Libraries
Susan Sharpless Smith. 3rd ed. Chicago:
American Library Association, 2010. 256
pp., US$65.
ISBN-13: 978-0-8389-1056-6.
Aimed at library instructors with a basic knowledge of and
experience with web-authoring procedures, this book will
also benefit those without such experience already using
Web 2.0 technologies. Smith has a masters degree in
Library and Information Studies from the University of
North Carolina-Greensboro and a masters degree in
Educational Technology Leadership from George Washington
University. She has long explored the Internets potential for
providing library services and instruction.
The chapters are arranged in the order needed to bring
a web project to fruition. The first two chapters introduce
online learning subjects and best practices. Chapter 3
will assist in organizing a project from start to finish, and
Chapter 4 considers the selection of tools. Chapter 5
considers components to incorporate into the web interface,
and Chapter 6 examines the use of multimedia. Chapter 7
discusses Interactivity related to online instruction, and
Chapter 8 provides an overview of evaluation and assess-
ment methods. The book has an appendix, list of resources,
glossary, works cited and index.
Smith asserts that an important aspect of the prepro-
duction stage is to analyze the hardware and software
needs of a web project (p. 47). She includes useful figures,
such as Figure 6.4, which succinctly summarizes the use
of multimedia. Smith achieves her goal of teaching about
integrating active learning and collaboration into online
instruction with her easy-to-understand writing style and
logical layout of the process.
This book will be useful to anyone involved in online
instruction, in any library setting.
Reviewed by Ana Rosa Blue, Assistant Librarian,
WorkSafeBC, Richmond, British Columbia.
Graphic Novels and Comics in

Libraries and Archives: Essays
on Readers, Research, History
and Cataloging
Robert G. Weiner (ed.). Jefferson, NC:
McFarland, 2010. 276 pp., US$45.
ISBN 978078644302.
Readership of graphic novels, comics, manga and what is
known as sequential art has steadily increased over the
past decade, as any public or school librarian will confirm.
Yet little has been written about this material from a library
perspective. Consequently, this well-curated collection of
articles, edited by Robert G. Weiner, a librarian at Texas
Tech who has published widely in the field of popular
Book Reviews
culture, is a welcome resource for those who want to
understand the issues surrounding this controversial and
sometimes problematic format.
Written by academics and librarians in the United States
and Canada, the book is organized into sections averaging
two or three articles each, covering history; school, public,
academic and state libraries/archives; audiences; nomen-
clature and aesthetics; meta-comics/webcomics; cataloguing;
and evaluation of collections. Academic libraries, the most
reluctant to integrate this material, have the largest focus,
but Weiners objective has been to create a useful text for
Library and Information Science students, as well as a
combination of theory, practical solutions and points for
further discussion, so there is much here for librarians of
all kinds.
From those just beginning to explore graphic novels and
comics or looking for ways to justify and develop a collection,
to those looking for ideas on cataloguing, promoting and
physically arranging materials all will be stimulated by the
range of topics covered and assisted by the extensive
sources cited. Highly recommended.
Reviewed by Carmen Knigsreuther Socknat, Head,
Bibliographic Services, Victoria University Library, Toronto.
Keepin It Real: Integrating

New Literacies with
Effective Classroom
Practice
Lisa Donohue. Markham, ON:
Pembroke Publishers, 2010. 96 pp.,
softcover, $24.95.
ISBN 978-1-55138-260-9.
The 21st-century classroom is constantly evolving. Reading
and writing are still present, but so are digital tools such as
wikis, blogs and glogs. How can teachers best prepare to
enter this new world of literacy and be encouraged and
supported to implement these new forms and formats into
their daily programs? Through this book.
Teacher Lisa Donohues passion for innovative
21st-century teaching techniques that support and nurture
student growth shines through every page. Teachers are
first introduced to the new literacies digital, media, social
and critical and then encouraged, through six chapters,
to turn theory into practice in their classrooms.
This is the keep it real part. Boxes highlighting class-
room experiences are plentiful throughout the book. A wide
left margin provides URLs, student participant comments
and references to digital task cards that connect the new
literacies directly with the curriculum for example, an a
ctivity that combines music and language arts where
students use a digital mixing tool to create a soundtrack to
a book they are reading.
The new literacies are not optional. Reading, writing,
listening and speaking create the foundation. The author
illustrates how digital tools allow students to encounter
different text forms, evaluate and create messages using
a variety of media forms, collaborate with others (in the
classroom or around the world) and critically analyze the
information they encounter.
This practical resource is recommended for libraries
serving anyone teaching or soon to teach in a 21st-century
classroom.
Reviewed by Gina Varty, School Library Media Specialist,
Inglewood Elementary School, Edmonton.
Book Reviews
Associations, Institutes & Education
Canadian Library Association (www.cla.ca) ........................ 93, 117, IBC
San Jos State University (http://slisweb.sjsu.edu) .......................... IFC
Database
Canadian Book Review Annual (www.cbraonline.com) ..................... 90
Publishers & Distributors
Excelovate (www.excelovate.com/publishing) .................................... 93
Greyhouse Publishing Canada (www.greyhouse.ca) ...................... OBC
Index to Advertisers
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Be a Great Boss: One Year to Success
Catherine Hakala-Ausperk
Moving into a library management position
can feel like a daunting and solitary pursuit.
Graduate school courses in management are
expensive and often hard to find, and even
having a mentor at hand is no guarantee of a
successful transition. To help library managers
improve their skills and acumen, renowned
speaker and trainer Hakala-Ausperk presents
a handy self-study guide to the dynamic role
of being a boss. Organized in 52 modules,
designed to cover a year of weekly sessions
but easily adaptable for any pace, this workbook:
Covers major management topics such as success with stakeholders,
staffing, customer service, planning, funding, leadership, and more
Offers an inexpensive alternative to seminars and classroom instruction
Requires an investment of as little as an hour per week, and is completely
self-paced
Includes challenging questions and exercises, and a Web-based template
to record learning progress
Suitable for all levels of management, from first-line supervisors to library
directors, this book lays out a clear path to learning the essentials of being a
great boss.
Price: $61.60 CLA Member Price: $56.00 252 pages 8.5" x 11" Softcover
2011 ISBN-13: 978-0-8389-1068-9
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Coaching in the Library: A Management
Strategy for Achieving Excellence,
Second Edition
Ruth F. Metz
Experienced librarian and coach Ruth Metz
outlines a focused and results-oriented plan for
achieving the best results from staff members
through a coaching style of management.
Real-world examples and coaching scenarios
specific to library work will help you:
Be both a coach and a player by learning the
terminology and techniques
Recognize and utilize the abilities and talents of staff at all levels
Guide individuals toward a unified goal
Encourage innovation, flexibility, and problem-solving
Spotlight the big-win opportunities
Complete with new forms, reader-friendly tables, and annotated references,
this revised edition is for any library that wants to maximize the potential of all
staff on the playing field in order to achieve peak performance.
2011 ISBN-13: 978-0-8389-1037-5
Open Access: What You Need to Know
Now
Walt Crawford
Academic libraries routinely struggle to afford
access to expensive journals, and patrons may
not be able to obtain every scholarly paper
they need. Is Open Access (OA) the answer?
In this ALA Editions Special Report, Crawford
helps readers understand what OA is (and isnt),
as he concisely:
Analyzes the factors that have brought us to
the current state of breakdown, including the
skyrocketing costs of science, technology, engineering, and medicine
(STEM) journals; consolidation of publishers and diminishing price
competition; and shrinking library budgets
Summarizes the benefits and drawbacks of different OA models, such as
Green, Gold, Gratis, Libre, and various hybrid forms
Discusses ways to retain peer-review, and methods for managing OA in
the library, including making OA scholarly publishing available to the
general public
Addressing the subject from the library perspective while taking a realistic
view of corporate interests, Crawford presents a coherent review of what
Open Access is today and what it may become.
2011 ISBN-13: 978-0-8389-1106-8
Reflective Teaching, Effective Learning:
Instructional Literacy for Library Educators
Char Booth
Char Booth, an avid library education and
technology advocate, introduces a series of
concepts that will empower readers at any level
of experience to become better designers and
presenters, as well as building their confidence
and satisfaction as library educators. Laying the
foundation for effective teaching, Booth outlines
a four-part framework of Instructional Literacy,
which includes:
Reflective Practice: tools for improving
learning in the moment and developing a teacher identity, as well as
approaches to collaboration and creating communities of practice
Educational Theory: evidence-based strategies in learning and
instructional research
Teaching Technologies: evaluating and integrating technology in learning
using a practical toolkit approach Instructional Design: a systematic and
outcomes-based strategy for developing and assessing learning experiences
This foundation is supplemented by the USER Method, a step-by-step
approach to creating learner-focused instruction. Tailored to library contexts,
USER walks readers through understanding an instructional scenario,
structuring content, engaging learners, and reflecting on outcomes. Also
included are templates for instructional planning and technology evaluation,
as well as practical advice and scenarios from those working in the field.
Entailing a methodical approach to educating oneself about this emerging
field, Booths work helps librarians become better learners and teachers.
2011 ISBN-13: 978-0-8389-1052-8
ENVIRONMENTAL UP-DATE 2011
A one-year summary of environmental events including:
*Chronology of Events
*Government Acts & Regulations
*Maps & Articles
*Trade Shows, Conferences & Seminars
*Statistics
*Prominent Canadian Environmentalists
DIRECTORY OF PRODUCTS & SERVICES
Contains detailed listings for companies producing or providing
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*Revenue Sources
*Type of Ownership
*Working Languages
*Markets Served
*Recently completed/ongoing projects
*|ew |irm: Cereiier lrm: wi|l lewer: :jetieli:irj ir errirermer|el lew. |ete|e lewer:
by region, select by specialization or size, and contact them with direct email or phone

ENVIRONMENTAL INFORMATION RESOURCES
Detailed indexes for all the resources available in this industry including:
*Associations - over 2,000 Canadian industrial, commercial and professional associations
*Special Libraries & Resource Centres - get detailed information on the almost 1,200 special
libraries and resource centres across Canada, including specialised collections

ENVIRONMENTAL GOVERNMENT LISTINGS
*Federal/Provincial Government direct contact information for every department and
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*tritijel ererrmer|: let|:, ljtre: eri ter|et| irlerme|ier ler ti|ie:, |ewr: eri
regional areas. Includes solid waste disposal fees, number of households, recycling and
special bans/bylaws
*Environmental Trade Representatives Abroad - provides contact information for those
responsible for developing trade in the environmental sector in foreign countries
*A helpful section to assist organisations with the development of business ties in foreign
markets
CANADIAN ENVIRONMENTAL RESOURCE GUIDE
Canadas all-in-one source for the environmental services industry
THE ONLY COMPLETE GUIDE TO THE BUSINESS OF ENVIRONMENTAL MANAGEMENT
The Canadian Environmental Resource Guide provides
information on every aspect of the environmental industry in
unprecedented detail. All information usefully indexed and cross
referenced for easy use. The directory features current information
on all key contacts in Canada's environmental industry.
The 2011/12 edition will be ready to ship in May, make sure your
reference collection includes this latest edition!
Pub. Date: June 2011 | 1,456 pages | Softcover | ISBN 978-1-59237-768-8 | $365
/l:e ereile|le elet|reritell e: jer| el re het:e |t|li:lirj Cereie': erlire jle|lerm.
$165 / 978-1-59237-610-0 $350 / 978-1-59237-589-9 $355 / 978-1-59237-766-4 $450 / 978-1-59237-764-0
No other resource like it, in print or on the web!
DONT MISS THE 2011 EDITIONS OF THESE RESEARCH STANDARDS!
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555 Richmond Street West, Suite 301
Toronto, ON M5V 3B1
(866) 433-4739 | Fax (416) 644-1904
www.greyhouse.ca

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