Anda di halaman 1dari 16

MCQ

1. Which of the following is an example of nonverbal communication? a. An online blog where employees in different cities can share ideas b. A company logo designed to project the organization's image c. An e-mail message reminding employees of an upcoming staff meeting d. A phone call from an attorney to a client 2. External audiences include all of the following except a. stockholders. b. customers. c. peers. d. government agencies. 3. What describes a "request to deviate from policy and procedure bulletin?" a. Memo accompanying document, telling why it's being forwarded to the receiver b. Report summarizing profitability, productivity, and problems during period. c. Statement of company policies and instructions. d. Persuasive memo arguing that another approach is better for a specific situation than the standard approach. 4. The primary audience for a business message is made up of a. people who represent the opinions of the majority. b. everyone who receives it. c. decision makers in an organization. d. individuals with the highest status in an organization. 5. The you-attitude is a style of communication that a. disregards XXX XXXXXXXX's ego. b. looks at things from the audience's point of view. c. emphasizes what the writer wants the audience to know. d. at times questions the audience's intelligence. 6. What does wordiness mean? a. It is having more words than the meaning requires. b. It is a style of communication that looks at things from the audience's point of view. c. It is having fewer words than the meaning requires. d. It is a style of communication that looks at things from your point of view. 7. All of the following are points that should be kept in mind for report writing, except a. make it less formal than letters and memos. b. avoid contractions. c. spell out acronyms and abbreviations the first time you use them. d. avoid personal pronouns. 8. Good writers are likely to a. use one writing strategy for all situations.

b. adhere strictly to a set of established rules for writing. c. carefully analyze the initial problem before beginning a draft. d. edit documents during the process of writing the first draft. 9. All of the following are the reasons why good writers differ from poor writers except a. they identify the initial problem more effectively. b. they understand the task more broadly and deeply. c. they draw from a limited repertoire of strategies. d. they are good at evaluating their own work. 10. A(n) _____ message conveys information to which the receiver's basic reaction will be neutral. a. Positive b. Informative c. Negative d. Instructive 11. Which of the following observations concerning informative messages is true? a. It emphasizes negative elements. b. It asks the receiver to take some action immediately. c. It has a persuasive element. d. The receiver's basic reaction could be neutral or negative. 12. Which of the following is NOT a primary purpose of a negative message? a. To have the reader read, understand, and accept the message b. To encourage the reader to contact you again about the same subject c. To give the reader the bad news d. To maintain as much goodwill as possible 13. Which is NOT true about cultural differences? a. People in the same culture all have the same values. b. People in different cultures have many different beliefs. c. People in different cultures have different norms of behavior. d. Being culturally different does not mean that someone is bad or inferior. 14. All of the following holds true of listening except a. it is crucial to building trust. b. errors in listening can result from one's emotional response to a controversial topic. c. a "you" attitude is as helpful for listening as it is for writing. d. it is more effective when the listener focuses on formulating a reply while listening. 15. To reduce listening errors caused by misinterpretation, a. paraphrase what the speaker has said. b. ignore the other person's background and experiences. c. focus on yourself and do not check into who does what next. d. ignore instruction that you think are unnecessary. 16. Which of the following is a formal report? a. A two-page document justifying why new equipment is needed

b. A long document with a title page, a transmittal, and a table of contents c. A three-page document that summarizes quarterly sales figures d. PowerPoint slides printed out and bound together 17. The reports that collect data for the reader are best known as a. information reports. b. analytical reports. c. recommendation reports. d. diagnostic reports. 18. Which of the following must be written after the research is complete and the data are analyzed? a. Recommendations b. Methods c. Scope d. Definitions 19. Which of the following is an informative presentation? a. Promoting a new service that your company is offering b. Convincing customers to upgrade to a higher level of service c. Demonstrating three successful sales techniques to new employees d. Entertaining the audience to stroke the customers' egos 20. Report headings should always be a. Complicated b. Detailed c. Ordinal d. None of the above 21. Which of the following refers to the variation of pitch stress, or tone in your speech? a. Pitch b. Intonation c. Tempo d. Volume 22. The desirable tone for business writing is businesslike but not a. Polite b. Stiff c. Interesting d. Only A and B 23. Extrinsic benefits a. Come automatically from using a product or service b. Are added on c. Not as good as extrinsic benefits d. All of the above 24. Which of the following is NOT part of what a summary identifies?

a. b. c. d.

The people who were present The topic of discussion The general feelings of people that day All the above should be identified

25. Which statement best describes the qualifications based on the information provided in the resume? a. The ability to order, make pricing decisions and seek new accounts b. The ability to make autonomous decisions on ordering, pricing, and new accounts c. The ability to take direction d. Both A and B 26. Which is another way to better emphasize his or her skills and experiences? a. Include a personal statement b. Include reference letters c. Include copies of certificates d. Include quantifiable accomplishments 27. How much time will your potential employer likely spend on your resume before he or she accepts or reject it a. 45 sec b. 1 min c. 2 min d. 5 min 28. What should be included in your resume from the following list? a. The POC in which you contacted about the position b. Your marital status c. Political or religious affiliations d. Words and phrases from the job advertisement 29. You will almost always do what to your resume? a. Attach your portfolio, even for non-marketing positions b. Adapt to each position in which you are applying, including the objective statement c. Send without a cover letter d. Mail to organizations 30. Flawless formatting shows what to your potential employer? a. You are professional and detail-oriented b. You are the best candidate for the position c. You hired someone to write your resume d. You took a business communications course 31. Which of the following is a good reason to want to change job fields? a. Your boss no longer advocates for you in the company or organization b. You re taking for granted by the boss c. Your mood ranges from angry to angrier d. All of the above.

32. Which of the following can you bring to the job interview? a. Extra copies of your resume b. Something to write with and on c. Work samples d. All of the above 33. You will almost always do what to your resume? a. Attach your portfolio, even for non-marketing positions b. Adapt to each position in which you are applying, including the objective statement c. Send without a cover letter d. Mail to organizations 34. To create messages on the job, you must remember that you can t change a. The reader s opinion b. The type of message you send c. Facts d. None of the above. 35. Identify the correct ending mark of punctuation. Will you please handle this complaint immediately a. . b. ? c. ! d. , 36. Select the item that identifies the underlined word or words. Answer the phone on the first ring. a. Inverted sentence order b. Courteous request c. Indirect question d. Command 37. Which of the following is a correct word? a. Irrepairable b. Irregardless c. Relevant d. Anywheres 38. Technical words should be used when writing to a. Specialists in the area b. Scientists in another career field c. People with limited technical background d. Customers 39. In selecting words, the sender's goals should be a. To select trite, easy words b. To formulate a formal message using very formal words c. To choose understandable and appropriate words d. To choose long, complex words to sound more important

40. Words that are similar in sound but different in meaning and spellings are a. Homonyms b. Antonyms c. Synonyms d. Pseudo homonyms 41. Some words and phrases are commonly misused. From the choices given below, select correct phrase a. Had less errors b. Had fewer errors c. Between us three d. Between we three 42. When communicating internationally, it is important to eliminate a. Literal translations b. Jargon c. Adverbs d. All of the above 43. The need for additional clarity and follow-up communication is eliminated if your communication is a. Concise b. Courteous c. Clear d. Complete 44. It isn't enough to write so you can be understood; you must write so clearly you cannot be a. Mistaken b. Misunderstood c. Moralistic d. Manipulated 45. Which of the following are important to the total effect of your letter a. Using simple words b. Using a positive tone c. Building goodwill d. All of the above 46. To achieve good tone, you should avoid the use of words and phrases that sound a. Natural b. Friendly c. Courteous d. Negative 47. Which of the following is a form of nonverbal communications? a. e-mail b. Body language

c. Teleconferencing d. All of the above 48. When communicating in a global community, it is important to realize that a. Different groups of people communicate in similar ways b. Formality of communications is similar c. Values, beliefs, and practices are different d. All of the above 49. What does wordiness mean? a. It is having more words than the meaning requires. b. It is a style of communication that looks at things from the audience's point of view. c. It is having fewer words than the meaning requires. d. It is a style of communication that looks at things from your point of view. 50. In the "active voice", the a. Subject receives the action b. Subject performs the action c. Verb is singular d. None of the above Communications skills reflect on an individual`s ____. a. b. c. d. competence integrity abilities all of the above

Readers will more easily understand you if you use ____. simple words complex words c. d. elaborate words vague words

3. Which of the "Cs" ensures using as few words as possible to communicate the message in a clear, courteous manner?

a. b. c. d.

concise complete correct courteous

4.

The "active voice" ____.

a. b. c. d.

creates the illusion of movement limits movement is stationary is used less often than the passive voice

5.

Two or more individuals working together to produce one document is known as ____.

a. b. c. d.

collaborative writing collective writing combination writing collusion writing

6.

In the "active voice," the ____.

a. b. c. d.

subject receives the action subject performs the action verb is singular none of the above

7.

The "passive voice" ____.

a. b. c. d.

creates the illusion of movement limits movement is stationary is used more often than the active voice

8.

Which changes have had the greatest impact on how we communicate?

a. b. c. d.

customer focus organizational restructuring technology team building

9.

Which of the following is an enemy of clear writing?

a. b. c. d.

active voice trite expressions directness all of the above

10.

A simple sentence is ____.

a.

a single clause containing one subject and one predicate

b. c. d.

a single fragment and one verb a single clause containing one subject and one adverb none of the above

1.

Trite, stereotyped expressions are called ____.

a. b. c. d.

slang mechanical words clichs jargon

2.

The reference book used to find other words with similar meanings is a(an) ____.

a. b. c. d.

dictionary reference manual thesaurus encyclopedia

3.

Which of the following is a positive word?

a. b. c. d.

benefit crisis regret irritation

4.

Bias-free words do not discriminate against people on the basis of ____.

a. b. c. d.

race culture gender all of the above

5.

Words with opposite meanings are known as ____.

a. b. c. d.

homonyms antonyms synonyms pseudohomonyms

6.

A spell check ____.

a. b. c. d.

allows you to find and correct spelling errors assists you in selecting the right word recognizes incorrect usage of words all of the above

7.

The study of the meaning of words is called ____.

a. b. c.

English communications semantics

d.

word banks

8.

Which of the following are homonyms?

a. b. c. d.

affect, effect principle, principal eager, anxious apple, dapple

9.

A thesaurus contains ____.

a. b. c. d.

meaning of words synonyms and antonyms homonyms preferred definitions

10.

The receiver is less likely to attach the correct meaning to a word ____.

a. b. c. d.

the less familiar the word is the more familiar the word is the more the receiver hears the world the fewer meanings he or she attaches to the word

1. Select the item that identifies the underlined word or words. When we cannot solve a computer problem, we ask Marshall for his technical advice.

a. b. c. d.

dependent clause compound sentence normal sentence order inverted sentence order

2. Select the item that identifies the underlined word or words. After a new employee is hired, he or she must complete four weeks of customer service training.

a. b. c. d.

simple sentence compound sentence complex sentence compound-complex sentence

3. Select the item that identifies the underlined word or words. Our company prints customers` comments and questions, and Glen circulates them every week throughout the company.

a. b. c. d.

simple sentence compound sentence complex sentence inverted sentence order

4. Select the item that identifies the underlined word or words. Our customers live throughout the United States, but Texans purchase more than 50 percent of our products.

a. b. c. d.

simple sentence compound sentence complex sentence compound-complex sentence

5.

Select the item that identifies the underlined word or words. beside my computer

a. b. c. d.

phrase independent clause inverted sentence order command

6. Select the item that identifies the underlined word or words. Jerome Mahoney received recognition for his outstanding window displays.

a. b. c. d.

simple predicate indirect object direct object simple subject

7. Select the item that identifies the underlined word or words. I wonder whether sales clerks care how long customers wait in line.

a. b.

courteous request inverted sentence order

c. d.

direct question indirect question

8. Select the item that identifies the underlined word or words. Graymill Inc. identifiesits customers and predicts potential sales.

a. b. c. d.

compound predicate simple predicate complete predicate simple and complete predicates

9. Select the item that identifies the underlined word or words. If you are a pleasant and helpful person, your attitude will be contagious.

a. b. c. d.

dependent clause compound sentence normal sentence order inverted sentence order

10. Select the item that identifies the underlined word or words. We track our current clients and identify likely future clients.

a. b. c. d.

compound predicate simple predicate complete predicate simple and complete predicates