QUESTIONNAIRE ON SERVICE QUALITY AT GUARDIANS. This questionnaire comprise of 10 questions.

The questionnaire will take no longer than 5 minutes to complete. Please indicate your degree of agreement with the following 10 statement towards Guardians performance on the service feature describe. You should rank each statement as follows; Strongly Disagree 1 2 3 4 5 6 Strongly Agree 7

Statement Tangible 1. The service, physical of products, equipment and appearance of staff are accessible to you. 2. Do you feel the products provided are up-to-date. 3. Do you feel the products provided are affordable to purchase.

Realibility 4. Are the staff or pharmacists ability to perform the service dependably and accurately.

Responsiveness 5. When you has a problem, are the staff will show a sincere interest in solving it. 6. Do you think the staffs are willing to respond to customers requests.

Ansurance

7. The staff will understand the specific need of the customer 8. Staff communicate in a language that customer understand

Empathy 9. Do you feel satisfy when using Guardians product 10. The staff has operating hours convenient to all it customers